• Secret Sales

Secret Sales

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Overview

Secret Sales has a rating of 3.0 stars from 630 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Secret Sales most frequently mention tracking number, wrong item, and many times problems. Secret Sales ranks 6th among Designer Clothes sites.

  • Service
    134
  • Value
    131
  • Shipping
    131
  • Returns
    111
  • Quality
    129

This company does not typically respond to reviews

Positive reviews (last 12 months): 14.3%
Positive
1
Neutral
0
Negative
6
25
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How would you rate Secret Sales?
Top Positive Review

“Great service”

moira m.
5/19/24

Good delivery. Took a punt and ordered some Vans trainers, arrived quickly with the option to return, great item much cheaper than from elsewhere., would recommend.

Top Critical Review

“Check high street prices before buying from this site”

Aris W.
5/13/24

Re advertised as 81%; 78%; 74% etc cheaper than RRP. It wasn't until the items arrived that I actually looked them up, as I was excited by the saving, only to discover that they were all much more expensive than the RRP and I could have got the same products much cheaper had I got them from the high street. Surely this sort of misselling should not be permitted.

Reviews (630)

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Reviews that mention popular keywords

customer service (172) loyalty scheme (15) designer goods (17) quality products (18)
Thumbnail of user karenm164
2 reviews
2 helpful votes
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November 24th, 2015

I must say I am very happy with Secret Sales they go out of their way to help if you have any sort of problems.
The service you receive is excellent, I can't recommend Secret Sales highly enough.
I have been very pleased with all my dealings with them and look forward to doing a lot more buisness in future.

Thumbnail of user katiep10
1 review
1 helpful vote
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January 3rd, 2014

This is THE best site for discount designer goods. I have saved hundreds of pounds using secretsales.com. The email you get first thing in the morning gives you plenty of time to see what's on offer so you have the best opportunity to grab a bargain. The delivery is timely and you're informed of the where abouts of your delivery all the way. I did nearly all of my Christmas shopping on here and I just love it and fully recommend secretsales.com! Happy shopping!

Thumbnail of user zaris
1 review
0 helpful votes
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July 28th, 2014

The product range is awesome, the quality is good, same as described on the pictures! The web site is very easy to navigate and very prompt service, from delivery to communication with staff regarding any additional questions you may have! Definitely will buy again and again!

Thumbnail of user gemmae
3 reviews
0 helpful votes
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June 9th, 2015

I admire everything about them... how great, transparent and informative their website is, how quickly they deliver and how great the variety of products is on offer there. I have never been disappointed and I order stuff on daily basis. Thanks Secretsales. Your biggest fan :)

Thumbnail of user jamesp108
1 review
1 helpful vote
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June 12th, 2014

Great sales, great items, great prices, great delivery, great service. What more can be said. I use secret sales now for about 50% of my on line purchases, there are always deals that appeal and even the most avid shopper will not be disappointed!

Thumbnail of user amits9
AMIT S. – Secret Sales Rep

Many thanks James, we are pleased to hear this and look forward to you shopping with us again.

Thumbnail of user davids190
1 review
1 helpful vote
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November 5th, 2013

Ive been using secret sales for about 11 months now and was told by my boss about it. As everyone else is, i was dubious as to wether this was a genuine site selling real goods as it is hard to come by now adays but now 11 months on and literally loads of purchases later i can honestly say it is a great company selling great products. I have even had scenarios when i have needed to speak to customer services and they are fantastic at responding and i havent had a negative experience with them to date. Im shocked at some of these reviews on this site and really believe me when i tell u the company is really good. Hopefully this helps anyone who is considering using the website... happy purchasing.

Thumbnail of user patriciab2823
1 review
1 helpful vote
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October 17th, 2021

I have not used this site before and was a little cautious as to how it would be, good or not so good. However it was excellent. Helpful staff over payment, excellent slippers, well packed and have no problem in using it again.

Products used:
Slippers

Service
Value
Quality
Thumbnail of user sl172
1 review
5 helpful votes
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July 30th, 2013

Do NOT use this on line retailer. Merchandise is not as described and returning items was made virtually impossible. The only way to make returns is if you pay postage and claim it back. I am still waiting on a free returns label which was put in 2nd class post and has not arrived after 2 weeks. Customer services refused to give me their name so I have contacted trading standards. DO NOT USE THEM.

Thumbnail of user suek7
1 review
1 helpful vote
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May 15th, 2014

I now mainly shop on line due to secret sales, have bought everything from Valentino sunglasses to hotel sheets. All of my purchases have been of high quality, and to have them bought straight to my door is even better! Would highly recommend.

Thumbnail of user amits9
AMIT S. – Secret Sales Rep

Many thanks Sue, we are pleased to hear this and look forward to you shopping with us again.

Thumbnail of user stevena42
1 review
0 helpful votes
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January 22nd, 2016

Very positive experience today with SecretSales.

Placed an order fpr a number of items, only to notice an hour later that I had an email offering 20% further off all orders.

Unable to amend an order on the website, I emailed their customer care dept. Within 15minutes, they had replied, with the discount code applied and an instruction to refund to my credit card.

Superb experience, and a very happy customer. Kudos to SecretSales and particularly Wendy in their customer care department.

Thumbnail of user duncanc33
1 review
0 helpful votes
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June 22nd, 2015

I usually buy my stuff from amazon but I decided to try Secretsales because I heard they had good prices and fast delivery. I found a lot of stuff on special so I bought and the delivery time was alright.

Thumbnail of user neenas
1 review
1 helpful vote
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August 4th, 2014

Fantastic website! I buy quite a lot of presents from Secret sales and they are excellent quality, arrive in good time and above all designer goods at a fraction of a price! I love this website -it's full of treats!

Thumbnail of user amits9
AMIT S. – Secret Sales Rep

Many thanks Neena, we are pleased to hear this and look forward to you shopping with us again

Thumbnail of user ahmadz5
1 review
0 helpful votes
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April 25th, 2016

On my first order. I received the wrong item! I should have read the other reviews. Many customer have received the wrong item and later give secretsales five star because they were refund. After sending the item back...
To me, this is an acceptable... would never buy from them again.

Thumbnail of user reyn102
1 review
1 helpful vote
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June 4th, 2014

Secretsales is a great site for value for money and customer product is 100 percent authentic. Though it takes long for product to arrive its worth the wait. I would recommend this site to anyone any time

Thumbnail of user amits9
AMIT S. – Secret Sales Rep

Many thanks Rey, we are pleased to hear this and look forward to you shopping with us again.

Thumbnail of user pm168
1 review
2 helpful votes
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September 23rd, 2019

Secretsales had a promotion on for London fashion week with a special discount code for a 30% discount. I clicked on the banner and added 3 items to my basket however when I applied the discount code it said it was invalid. I phoned a member of their customer service team and asked her to check each of the items individually to see if the code was valid for them. She told me that the promo code was applicable and that after I placed the order I should screenshot the items to their customer service email in order for the discount to be credited. I did so and got a different customer service rep who was now telling me that the items were not part of the collection and that I had made an error. I tried to explain to them that I was misinformed by a member of their team however they were extremely dismissive and unhelpful, did not even review the recorded telephone call or agree to cancel the order and refund my money. Terrible terrible terrible. Will never use secret sales again

Thumbnail of user brendzm
1 review
1 helpful vote
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July 15th, 2014

I love Secretsales waaaaay too much.

They offer designer goods at a fraction of the price and their service if great too.

I have tried to keep it a secret (from hubby), but all the deliveries I receive has given it away.

I definitely recommend secretsales as your place to shop.

Thumbnail of user stephaniew11
1 review
2 helpful votes
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December 11th, 2012

I bought a pair of Red Valentino ankle boots and they were listed as 63% off £560, so £210. But after I had purchased them I checked the Valentino website and the same boots were actually £320, so i was getting closer to 30% off, a big difference. I queried it with the customer services and their response was this is what our buyers said it is worth, so clearly their buyers didn't look at the official Red Valentino website. Or it's not an authentic Red Valentino boot and their suppliers lied.

They lie about their pricing to make it seem like you are getting a really good deal. I've launched a complaint with the Advertising Standards Authority because it's clearly misleading advertising and I have the screen shots to prove it.

BEWARE!

Thumbnail of user geminip
1 review
1 helpful vote
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June 16th, 2014

Secret sales is amazing, quick n fast to order and never had a problem with delivery or products. Returns are dealt with promptly, and email confirmations too. All in all a BrillAnt shopping experience

Thumbnail of user amits9
AMIT S. – Secret Sales Rep

Many thanks GEMINI, we are pleased to hear this and look forward to you shopping with us again.

Thumbnail of user elenam26
1 review
0 helpful votes
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December 16th, 2015

I would really recommend this web site to keep in mind if you look for smth really nice and the same time want to save money. As for me I saved a lot of money during almost three years. The service is great, always helpful. Thanks a lot

Service
Value
Shipping
Returns
Quality
Thumbnail of user christineb29
1 review
1 helpful vote
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May 9th, 2014

Quality goods at affordable prices. What I like about secret sales apart from the discounts is the customer service, I like the regular updates advising me at each stage of the orders journey. I have not been disappointed with anything I have bought so far.

Thumbnail of user amits9
AMIT S. – Secret Sales Rep

Many thanks Christine, we are pleased to hear this and look forward to you shopping with us again.

Thumbnail of user lindas83
1 review
1 helpful vote
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February 4th, 2014

Do you know secret sales?
Well the daily deals are fantastic and when you become a loyal customer you get more and more deals it is just Fab!
I Love it I but nearly all my products now from secret sales. Best shopping site around

Thumbnail of user nicoler17
1 review
0 helpful votes
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December 19th, 2013

This is an excellent website. I use it regularly and is a great mix of high end and cheaper products. There's always a wide variety of products available and you can even set reminders to send to your email so you don't miss out. I would highly recommend checking this website out!

Thumbnail of user annac386
1 review
0 helpful votes
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October 19th, 2019

I have received my order this week and I am very disappointed with the quality of the products. The hoop earring broke on my ear after a few hours of use on the very first time I wore them and all I found was the pin in my earlobe. Lets see if I will get my money back.

Thumbnail of user mn394
1 review
3 helpful votes
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May 19th, 2023

Othered a Versace trainers and Enzo pair of jeans for husband bday. Arrived within estimated delivery date but opened the package and very disappointed to find they're fake, besides they are bad quality fake.Very misleading and won't be buying there again.

Service
Value
Shipping
Quality
Thumbnail of user elizabetha22
1 review
10 helpful votes
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May 15th, 2014

I was initially euphoric to find this site with such attractive quality designer-items at affordable prices, and now, 10 months into my, `0nly £30.00p. Postage, per year for all items purchased, feel just as confident in this shopping service. As I am visually challenged, I`m an exacting customer and glitches (which have been only 2) have been calmly, politely and efficiently sorted out by free phone.The deliveries are on schedule, and if only other large internet corporations showed such car our lives would be so much less stressful imho. Yes, some goods can be had at less cost, PLUS BIG postal charges. I like the personal touch of, `How did we do?` in keeping up standards. This site ticks all the most vital boxes, and I remain pleasantly surprised at being alerted to brands which I like minus `the hard sell.` I recommend it highly, as reliability and accountability are necessities for me. And here, they are still in fashion.

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From the business

A little bit about us

Secretsales has one very simple goal – to save you money every time you shop. Unlike traditional retailers secretsales launches new sales every single day of the week from hundreds of well-known brands, all at 30-70% off. This means that not only is there something new to shop every time you visit, but you’ll never pay full price for anything.

Business History

How it all works?

As a flash sales website we launch new sales every day from hundreds of brands you know and trust. Every sale lasts for 4 days and has discounts of between 30- 70% off, giving you what you want for less.
Top tips for shopping at secretsales

Our sales run for a limited time only so you need to be quick to get the best deals. Visit secretsales every day to ensure you don’t miss out and open our daily sales emails to see what’s new.
In order to bring you such amazing discounts we only place an order with our brands once a sale has ended. This means it will typically take up to two weeks for your order to arrive. But with our products at such tempting prices, we think it’s worth the wait.
Look out for the speedy 3-5 day delivery symbol on specific sales if you want your goodies sooner.
Don’t forget - everything in our Outlet will be delivered within 3-5 days.

The team

Launched by two brothers – Nish and Sach Kukadia – six years ago, secretsales is now a thriving team of about 100 people based in Notting Hill, London. We’re as passionate about making our company a great place to work as we are about getting you the best possible products at the best possible price. Find out what goes on at SS HQ by following us on twitter and facebook.
Our investors

We have a passionate team of institutional investors including Doughty Hanson Technology Ventures, Pentech Ventures, Partech International and Connect Ventures. As members of our board they’re fully committed to growing secretsales and fully support the business in both a financial and advisory capacity.
Future Fifty
#FutureFifty programme

SecretSales has been chosen to be part of a new government-led initiative - TechCityUk’s #FutureFifty programme. This means we’ll be given additional support to keep growing and improving our website to make sure our customers have the best possible shopping experience.

Company Representative

Thumbnail of user amits9
AMIT S.
Typically does not respond to reviews

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