Secret Sales

ONLY PART ORDER CAME DESPITE INVOICE SAYING IT WAS COMPLETE

DISGRACEFUL QUALITY AND WORKMANSHIP.

CHEAPEST POLYESTER BASED MATERIALS.

SIZES ARE ALL LIKE THIN CHILD'S SIZES AND NOT ADULTS.

THEY ALL SMELL OF CHEAP PLASTIC.

YOU MAKE YOUR MONEY ON POSTAGE IN BOTH DIRECTIONS

I WILL STAY AWAY

I AM REPORTING YOU TOO MY BANK FOR FRAUD AND TO CANCEL ALL PAYMENTS IN FULL ALSO TRADE STANDARDS

Thieving c**ts. Ordered a hoodie and was sent gloves. Customer service are useless, liars and thieves. I wouldnt be sad if they were wiped out. I would really enjoy breaking bones if I met these asshats. Stay well away from this "company". It needs to be shut down and its employees either massively fined or put in jail. Ill need to go through legal channels to retrieve the money Im owed as this company will not refund me or send out the correct item. Employees of this company need to ask questions of themselves if they are happy to work with such a dishonourable, filthy, deceptive, lazy and thieving business. I despair that reprobates such as the CEO, managers and employees such as those of Secret Sales exist in the world. Must be $#*! to be hated by so many people and to live your life as a deceptive lazy asshat.

Firstly, customer service is second to none. No quibbles, compensation when something goes wrong and speedy replies and action. Also a keen response to customer opinion shown by the introduction of a returns prepaid label service and also the excellent loyalty scheme.
On the range of products, it is extensive both in type and level of quality. Handbags for instance range from top of the range designers through good quality Italian and Spanish makes to cheap and cheerful quirky styles. I would appreciate the occasional price slashing event or clearance. Although the items are reduced quite a lot we no longer have the lovely super bargain offers that were originally on offer. The possibility of buying a Valentino bag for £100 would have me setting my alarm clock the night before!
I also appreciated the changing of the telephone number from an 08 premium rate to a cheaper 03. This company definitely has a finger on the pulse of what customers want. I would recommend them to anybody and no praise is too high.

I love Secretsales. Great daily range of goods, high quality items for affordable prices. Customer Service team are the best I have ever experienced. I recommend them to every one.

I would recommend this site to all shopping lovers. It gives real deals and has great quality products. I've been hooked for years and will continue to shop there regularly.

Dont buy any high value items from this company... ordered a watch never arrived... after several phone calls to their arrogant customer service department they kept saying it was on its way... never phoned back as promised... said was lost in the post after 3 weeks
Then they have the cheek to say it will take up to 5 days to refund my money which they will have had for over a month
VERY POOR CUSTOMER SERVICE... WOULD NOT USE AGAIN

I'M SO HOPELESSLY HOOKED ON SECRETSALES - SO MANY GOODIES. I avoided taking the plunge for so long but once I got started shopping at Secret Sales I cant seem to get enough! The goodies are so fab, genuine designer items & some great independent pieces. Customer services is great, very nice people. My only issue is the DELIVERY TIME which can be up to 3 weeks & more in some cases. Secret sales please get your suppliers to turn around orders faster! I'm also sad at the occasional cancelled orders after waiting over 2 weeks- disappointing! Despite this, I love shopping at secret sales and getting my daily fix!.

I love this website! It's easy to use, I get loyalty points for every purchased which equates to money off voucher every 3 months and the range of what they offer is really good too.

Love Secretsales! Like a sweet shop for me! I get great products at great prices and all from the comfort of my armchair! Such quality and so convenient!

Great site for branded clothes and household bargains. Trustworthy and usually delivered in good time. Sometimes their suppliers let them down with some goods but generally very good.

I was worried when I first ordered online with secret sales as I'd read various reviews! However everything ordered has been brilliant, a bargain and arrived within days!

This my all time favourite site! So many bargains! I have ordered over 20 different things over the last twelve months and have had no issues whatsoever! Great items at low prices! Fab site

Purchased a Michael Kors jet set tote in August 2015, noticed that the handle had started peeling so set about contacting Michael Kors as all of their bags come with a 2 year warranty
Shock to find that secretsales are not an approved reseller and as such Michael Kors believe my bag to be fake
On contacting secretsales they told me they would give me 20% off my next purchase! Pretty much admitting that it's fake
I don't want a discount I want my £200 back so that I can go and buy the real handbag I thought I had
Not worth it for a £50 saving...

I always receive my goods quickly I have only ever returned one item which did not fit so I contacted the staff at secret sales and they gave great help and advise fab!:-)

I have been using Secretsales for some years now and i would miss the site if I didn't use. They have a wide variety of great offers on everything from home to beauty.

Was guaranteed Christmas delivery. But nothing was even sent. No updated no apologies. Please find other companies to buy your items from. This is a very unprofessional outfit and needs to be avoided

I bought some Swarovski stardust bracelets. No sooner had I purchased the goods than the name Swarovski disappeared from all the paperwork. They took ages to arrive and were clearly fake (I have 2 genuine bracelets to compare them to). I returned them to the firm by recorded delivery and yet it took them nearly 2 weeks and the threat of legal action to get my money back.
Customer service CRAP LIKE THEIR GOODS

Secret Sales is a trading name of LRG online Ltd from whom I purchased a pair of Jack and Jones chinos – they turned out to be utter rubbish quality but the real issue was the fact that they were described as 32" waist but in fact measured 34". To be fair this was not the fault of Secret Sales but their handling of the problem was nothing short of a disgrace. I had to jump through hoops to extract a prepaid return label from them and two weeks after they received the item back from me I still had no refund, and emailing them proved to be a complete waste of time.
Fortunately I had paid using PayPal through which I was able to raise a dispute and after six weeks of failed requests to Secret Sales PayPal gave me a refund. Despite their many faults PayPal came through for me on this occasion so thanks to them. As for Secret Sale, I'd like to think this was due to inefficient customer care but I believe it to be deliberate because the company is dishonest and untrustworthy.

Please DO NOT BUY from this company, I placed an order a few weeks ago admittedly they arrived, however to return the items that I did not want is a different matter. It seems that you can buy from them but not return anything believe me I have tried everything I know. Just be aware peeps go to a ligit company.

I have been a loyal customer for a few years now, it is the first place i look for amazing quality products at fantastic prices, you really do get some great bargains.

Do not use this site. It is fraudulent. They took my money and never received goods. Went into administration... theft and fraud. Hope they get prosecuted

Overall, Secretsales is a good shopping site and has some very intriguing deals. I've only ordered twice from them (the second currently pending as they process the order) but with the first completed order, I didn't have any hitch.

My only gripe with them is their returns procedure. If you don't explicitly state during an order that you want a Collect+ returns label because in their own words you 'may' want to return an item, it isn't sent, so should you change your mind you have to pay exorbitantly through other means to return your order with the standard address label included on the invoice. Many people buy products (particularly those of well-known established brands) with the assumption it will be of good quality or befitting to purpose and thus not needing to be returned, so it's not exactly instinctive they will consciously select the returns label. Moreover, a vast majority of other shopping sites include returns labels in the order packages, or at least make it easy for the customer procedurally to print out a returns label [Secretsales cannot be found within the vendors list on the Collect+ site].

It would be a good idea if, by default, Secretsales included the Collect+ label with every order and the cost of the label automatically added to the overall order price. At least then there's a contingency available for the customer - at lower cost - should the customer's mind be changed and if the label isn't used, Secretsales don't lose money as the customer has already paid for the label during order.

It's a fantastic website, I'm amazed at the savings and array of products that they offer, I have used it about a dozen times in just a couple of months because the offers are so good!