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Secret Sales has a rating of 3.1 stars from 630 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Secret Sales most frequently mention customer service, great prices, and high street. Secret Sales ranks 6th among Designer Clothes sites.
Good delivery. Took a punt and ordered some Vans trainers, arrived quickly with the option to return, great item much cheaper than from elsewhere., would recommend.
Bought two leather jackets with star logos on for size...when they arrived they looked like they had been painted on by a 5 year old.smudged cheap rubbish.said they had been reduced from nearly £500 to £80.they are not worth £20 even.I'd be embarrassed to wear the jacket. How they could send them out in that state is beyond me.emailed them no response so now having to go through PayPal as I'm not paying to return this rubbish.
My £250+ order was never delivered. A refund was promised by a customer service staff in May 2019. It is now Aug 2019 and I am yet to receive my refund.
Date of experience: August 11, 2019
I love this website. I frequently buy unbeatable bargains. It's the quickest delivery ever! The times are brought original. I'll recommend this website honestly, to every one!
Date of experience: July 4, 2014
I love secretsales their service is amazing their products are amazing. If you have any problem there is always someone there to solve the issue right away.
Date of experience: November 23, 2015
Have used this site and others, but have found this really great. Super brands at a good discount with really good service. It is the best of its type that we have used
Date of experience: December 19, 2013
Really easy to use. I have ordered may items since I started using it back in July 2013 and have been delighted with the products, the prices and the service.
Date of experience: January 4, 2014
Great brands at great prices! I've used Secret Sales for a number of years: great selection of products from fab companies. Great for on the spot bargains, or planning for present ideas.
Date of experience: July 23, 2014
Good range of sales at a great price, generally good at dealing with issues, only had a couple of problems with the merchants, but these have all been resolved in the end.
Date of experience: November 27, 2014
Secret Sales brings the best of fashion and luxury to all; bringing in some fabulous deals; its hard to resist!
Service is impeccable, the products are genuine and the prices are fabulous!
Date of experience: February 16, 2015
Great bargains to be had but you need to be quick as they disappear quickly[the good stuff always does]. Find their service second to none and will be shopping... great brands and good choice.
Date of experience: November 11, 2013
The way to shop; no driving, no queuing, no carrying the shopping; not to mention the discounts...
Do it anytime, from anywhere, get anything you want all in one super place.
Date of experience: May 15, 2014
Many thanks Beata, we are pleased to hear this and look forward to you shopping with us again.
Amazing products with a great customer service. I have purchased many products from Secret Sales, and they have been great so far! Their customer service has always been helpful also.
Date of experience: June 13, 2014
I have used this site for quite some time and love it. Good quality items for very good prices. I have recommended it to friends and family with any reservations
Date of experience: February 5, 2015
Secretsales gets my 5 star rating it as got great designer clothes and accessories I shop on here regularly for myself my wife and sons as it as great designer item for all ages
Date of experience: June 26, 2014
Great site with loads of choice and great brands. No hassles with ordering or returns and speedy responses from customer services. Great items great prices.
Date of experience: June 20, 2014
BEWARE:
Bought a number of items which took upto 8 weeks for items to arrive, then items sent were fake! This website is a scam, they also did not refund my postage costs for returning the items!
Date of experience: October 25, 2011
Purchased a watch as a gift in December. On opening on Christmas Day it was faulty... Followed returns procedure on 30th December but it didn't get back to Secret Sales until 6th January... Telephoned on the 8th to be told refund will be 3 -5 days... Called again on the 13th to be told may get refund by the 20th but call back if not received by then... Told me to have details of return just in case I don't get refund... When I asked had they received it back the lady couldn't tell me as she wasn't in the warehouse!... I understand there may be a short delay because of Christmas and New Year but to not be able to tell me if they had received the goods back is poor customer service... I await the 20th with baited breath! Won't be purchasing from them again
Date of experience: January 13, 2016
I love secret sales! The discounts on the bags are amazing and even the skin care and all the beauty cosmetics are amazing!
I look at the secretsales website daily!
Date of experience: July 14, 2014
Hello I ordered 3 item products from your site I received 2 products not 3 is missing 1 product please solve the problem item cost 150£ I not buy no more from secret sales finish site not serious
Tip for consumers:
Site not serious
Products used:
T-shirt polo
Date of experience: June 30, 2021
I love you secretsale. My friend introduced me this web side. Since now am not regret to know them. Am introduced more of my friends to this as well. Am continues buy some goods from them. Thanks
Date of experience: April 16, 2015
Thank you Vanessa for your excellent service, friendly and very professional delt with my enquiry with speed and knowledge. A refreshing change just as you would want from a customer service.
Date of experience: November 24, 2015
Huge money saver for genuine top level brands. Couldn't live without this site now, the savings are huge and the quality always top level. Would recommend to anyone and everyone!
Date of experience: July 8, 2014
Many thanks Gareth, we are pleased to hear this and look forward to you shopping with us again
Secret Sales have become my favourite shopping medium.
There are fantastic Designer Bargins at a fraction of the high street cost.
Excellent Quality, Service and always competitively priced
Tip for consumers:
Sales change constantly so check out website frequently
Date of experience: December 8, 2014
Terrible!
Firstly, I waited an age for my item to arrive (Im talking months not weeks), then discovered it was poor quality material (shirt). The worse thing was it was supposed to be an XXL but was more like a medium. When I contacted secret sales customer service initially I was chasing the delivery as I had received an email telling me the item had arrived. I eventually tracked it down and discovered it had been delivered to the wrong address, infact it had been delivered to a vape shop that no way matched the address given. Back to the item its self, when I contacted customer service again this time about the problems with the item itself, I was told the item is from China, so I should have expected timing and size issues with the item?. This made me angry as I obviously wouldnt have ordered the item if Id have known. I received NO call during this whole debacle and told that as a curtisy I would be sent a label to return the item, this after all my time and trouble I felt was a slap in the face, and I have not the time and patience to try and get a refund from China after the time and effort I have had to use this far.the garment is now a cleaning cloth (a small one) and secretsales has lost a good customer 0 out of 5
Date of experience: June 14, 2018
The worst service ever
I ordered my item on 13th December which was meant to receive on 19 December
They sent me a tracking number for myHermes which says the order was placed as i spoke to the myhermes they told me the order was placed but the item there was no collection
There line was closed till 2nd i called them up after one hour wait they said we put a complaint through
I spoke to them today and they lied about the item was lost
It was Christmas present and the only thing i was told we are sorry
They done it second time when i asked for refund i was told you will receive it in 5 days
I would highly recommend to not order anything from them and report them
Useful
Date of experience: January 3, 2018
Having bought an expensive whiskey as a Christmas present back in November I was told it would be sent to me between the 12-18th of December.
After receiving no email saying it was dispatched I logged into my account to see that it said the item had been dispatched on the 15th.
I emailed two days later to see if they had a tracking number and was told it would be with me within 48 hours (blatant lie) but they had no tracking number at that time?
6 days later (4 working days) and there was still no sign of my order, after numerous phone calls on different days no one could tell me where it was or what the tracking number was, who the company supplying the whiskey was or even if my item had actually been sent. This was clearly unacceptable as usually within 24 hours of using a courier you get a tracking number. Literally not one person out of about 7/8 I spoke to between phone calls and emails could tell me a single thing about my order despite the money being well gone from my account over a month before!
I order things online all the time and not once have I dealt with such a unorganized, unreliable company. It resulted in them giving me a refund the day before Christmas eve, as they still couldn't tell me a thing about my order, which wouldn't be in my account until 5-7 days later. This left me in the great position of having no Christmas present for someone and having to spend Christmas eve looking for one with extra money I simply didn't have for such an expensive present the day before Christmas. I would in no way recommend this company.
Date of experience: December 28, 2015
A little bit about us
Secretsales has one very simple goal – to save you money every time you shop. Unlike traditional retailers secretsales launches new sales every single day of the week from hundreds of well-known brands, all at 30-70% off. This means that not only is there something new to shop every time you visit, but you’ll never pay full price for anything.
How it all works?
As a flash sales website we launch new sales every day from hundreds of brands you know and trust. Every sale lasts for 4 days and has discounts of between 30- 70% off, giving you what you want for less.
Top tips for shopping at secretsales
Our sales run for a limited time only so you need to be quick to get the best deals. Visit secretsales every day to ensure you don’t miss out and open our daily sales emails to see what’s new.
In order to bring you such amazing discounts we only place an order with our brands once a sale has ended. This means it will typically take up to two weeks for your order to arrive. But with our products at such tempting prices, we think it’s worth the wait.
Look out for the speedy 3-5 day delivery symbol on specific sales if you want your goodies sooner.
Don’t forget - everything in our Outlet will be delivered within 3-5 days.
The team
Launched by two brothers – Nish and Sach Kukadia – six years ago, secretsales is now a thriving team of about 100 people based in Notting Hill, London. We’re as passionate about making our company a great place to work as we are about getting you the best possible products at the best possible price. Find out what goes on at SS HQ by following us on twitter and facebook.
Our investors
We have a passionate team of institutional investors including Doughty Hanson Technology Ventures, Pentech Ventures, Partech International and Connect Ventures. As members of our board they’re fully committed to growing secretsales and fully support the business in both a financial and advisory capacity.
Future Fifty
#FutureFifty programme
SecretSales has been chosen to be part of a new government-led initiative - TechCityUk’s #FutureFifty programme. This means we’ll be given additional support to keep growing and improving our website to make sure our customers have the best possible shopping experience.
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Many thanks Zubayda, we are pleased to hear this and look forward to you shopping with us again