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Secret Sales has a rating of 3.1 stars from 630 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Secret Sales most frequently mention customer service, great prices, and high street. Secret Sales ranks 6th among Designer Clothes sites.
Good delivery. Took a punt and ordered some Vans trainers, arrived quickly with the option to return, great item much cheaper than from elsewhere., would recommend.
Bought two leather jackets with star logos on for size...when they arrived they looked like they had been painted on by a 5 year old.smudged cheap rubbish.said they had been reduced from nearly £500 to £80.they are not worth £20 even.I'd be embarrassed to wear the jacket. How they could send them out in that state is beyond me.emailed them no response so now having to go through PayPal as I'm not paying to return this rubbish.
I am waiting for a response from a complaint for over 2 weeks. I have sent a dizen emails asking for updates, Now they have stopped contacting me. The problem is i am owed a refund for a damaged fake item i recieved and returned nack to them over 5 weeks ago! They should be ashamed as not even an ounce of customer care or support given. STAY AWAY DONT BE FOOLED OF THE FAKE ITEMS THEY SELL.
Date of experience: December 15, 2016
This is my favorite site to for shopping. Very happy and sastisfied with their service. Having some problem with some purchases but then their custumer service was very helpful.
Date of experience: May 21, 2014
Thank you Secretsales and thank you Vanessa. She made my inquiries a hassle-free one and my order was delivered beyond my expectation.
Best regards,
Chinomnso Nworgu.
Date of experience: November 11, 2015
Great products every day. There is always something I like and my friends are asking me where to buy it too. I can not keep the secret any longer!
Date of experience: July 15, 2014
As a regular user of secretsales (much to my husbands dismay) I can't fault the company. The service and quality is always fantastic.
Date of experience: July 15, 2014
Designer goods on site but when delivered they are fake and returns are not free. Don't buy from this company. It's a fraud.
Date of experience: July 31, 2015
I shop regularly at Secret Sales and it offers the best value for money around. The customer service is very helpful too!
Tip for consumers:
Remember to check the expected arrival date for your goods
Date of experience: August 27, 2014
Awesome Trustworthy and Fabulous are what make a brand and Secret Sales have got this pat down.
Keep it going Team!
Thanks
Date of experience: November 13, 2015
Horrible buisness they behave malicious is not genuine people the don't answer at email I they don't send my invoice I buy dpd return I can download the label this company is very very bad avoid them
Tip for consumers:
Don't buy it I have over 10 emails to them asking help and they don't have phone nr very unusual for I buisness in 3021
Products used:
Shoes
Date of experience: June 7, 2021
Great shopping experience! Lots of branded items at a fraction of the retail cost, I would recommend this site to everyone!
Date of experience: June 1, 2014
Many thanks Shalin, we are pleased to hear this and look forward to you shopping with us again.
Since I started shopping with secret sales, i ve been finding it lazy to shop else where. The prices are reasonable.
Date of experience: February 23, 2015
Lost £150 by buying from here, horrendous company that's happy to rip-off customers. Please don't let this happen to you! AVOID!
Date of experience: June 23, 2017
Great website, great service and awesome quality goods at truly discount prices.
I have never been disappointed by SecretSales!
Date of experience: August 1, 2014
Many thanks Chuma, we are pleased to hear this and look forward to you shopping with us again
I bought a watch from secretsales, the watch was advertised as being an automatic and having a steel bracelet, but when I received the watch, I opened the box and the watch felt very light, so then I noticed that the bracelet was in fact plastic!? Then I noticed that on the crown of the watch there was a small piece of plastic stopping the crown going down to save the watch ticking while in storage so the battery doesn't go flat, then I thought, that should not be there when the watch was supposed to be an automatic!? So it wasn't an automatic but a quartz movement, meaning it had a battery, so there was 2 blatant lies in the advertising on secretsales!
I contacted secretsales by email and one of their call centre employees called Shev wrote back to me with the attitude of that he couldn't care less, meaning secretsales couldn't care less and took no responsibility for selling dodgy goods on their website, saying they never check the quality of the items they sell and that they don't have warehouses and everything "They sell" don't belong to them but they "sell " for other people, meaning even though they sell under their own brand of secretsales, the really exist!? In my opinion secretsales are a bunch of crooks to the way the treat their customers, or should I say, former customers! Beware!
Tip for consumers:
Don’t buy watches from secretsales,as they lie about the quality and movement and have a hugely inflated RRP, absolutely scandalous!!
Beware and Avoid at all costs!! But to people that might have been duped,don’t be scared to complain even after I said that there staff treat their customers with contempt!!
Products used:
Watch
Date of experience: January 21, 2021
Nice website! I keep buying and buying, delivery takes a while due to the discounts so I dont use it for anything urgent but pretty good
Date of experience: May 16, 2014
Many thanks Olu, we are pleased to hear this and look forward to you shopping with us again.
One of my friend told me about this website last year, since that this is the website i check every. You can find real bargains here.
Date of experience: October 2, 2014
Secretsales.com is an outstanding online shopping site which has the best prices for the quality designer clothing. 10/10
Date of experience: July 7, 2014
I purchased here from for kid very good styles and affordable prices too... Worthy place for our budgets!
Date of experience: July 23, 2019
Great place to buy quality goods and a fraction of the cost. I often find goods here that I can't fine in my local stores.
Date of experience: November 12, 2013
I have brought quite a few things from Secret Sales. The service and quality of the product is very good, not to mention the savings.
Date of experience: June 23, 2014
A really good variety of items, prompt response to any queries, I have recommended this site to numerous friends and will continue to do so.
Date of experience: December 21, 2013
I love this website! It has lots of top brands and has a good variety. They have better discount on products and excellent customer service.
Date of experience: December 9, 2014
The website I don't think it working I Oder for nearly a month no sigh nothing call no pick up no response the the message very bad customer service never Oder again
Date of experience: June 12, 2015
Always been great to deal with including their aftercare service id always recommend and often do!
Bennie
Date of experience: February 25, 2014
Good brand variety and discounts on major brands. Delivery much cheaper and quicker than Brandalley. Thoroughly recommended.
Date of experience: April 2, 2015
A little bit about us
Secretsales has one very simple goal – to save you money every time you shop. Unlike traditional retailers secretsales launches new sales every single day of the week from hundreds of well-known brands, all at 30-70% off. This means that not only is there something new to shop every time you visit, but you’ll never pay full price for anything.
How it all works?
As a flash sales website we launch new sales every day from hundreds of brands you know and trust. Every sale lasts for 4 days and has discounts of between 30- 70% off, giving you what you want for less.
Top tips for shopping at secretsales
Our sales run for a limited time only so you need to be quick to get the best deals. Visit secretsales every day to ensure you don’t miss out and open our daily sales emails to see what’s new.
In order to bring you such amazing discounts we only place an order with our brands once a sale has ended. This means it will typically take up to two weeks for your order to arrive. But with our products at such tempting prices, we think it’s worth the wait.
Look out for the speedy 3-5 day delivery symbol on specific sales if you want your goodies sooner.
Don’t forget - everything in our Outlet will be delivered within 3-5 days.
The team
Launched by two brothers – Nish and Sach Kukadia – six years ago, secretsales is now a thriving team of about 100 people based in Notting Hill, London. We’re as passionate about making our company a great place to work as we are about getting you the best possible products at the best possible price. Find out what goes on at SS HQ by following us on twitter and facebook.
Our investors
We have a passionate team of institutional investors including Doughty Hanson Technology Ventures, Pentech Ventures, Partech International and Connect Ventures. As members of our board they’re fully committed to growing secretsales and fully support the business in both a financial and advisory capacity.
Future Fifty
#FutureFifty programme
SecretSales has been chosen to be part of a new government-led initiative - TechCityUk’s #FutureFifty programme. This means we’ll be given additional support to keep growing and improving our website to make sure our customers have the best possible shopping experience.
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Many thanks Linh, we are pleased to hear this and look forward to you shopping with us again.