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Secret Sales has a rating of 3.1 stars from 630 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Secret Sales most frequently mention customer service, great prices, and high street. Secret Sales ranks 6th among Designer Clothes sites.
Good delivery. Took a punt and ordered some Vans trainers, arrived quickly with the option to return, great item much cheaper than from elsewhere., would recommend.
Bought two leather jackets with star logos on for size...when they arrived they looked like they had been painted on by a 5 year old.smudged cheap rubbish.said they had been reduced from nearly £500 to £80.they are not worth £20 even.I'd be embarrassed to wear the jacket. How they could send them out in that state is beyond me.emailed them no response so now having to go through PayPal as I'm not paying to return this rubbish.
After 25 days, I just received a refund email from PayPal, saying you have received a refund!
Called the SS customer service and got cut off 3 times probably due to problem with their cheap customer service equipment! And the very rude agent said he apologises, but clearly he did not mean it, and they said your order is cancelled because we can not procure the item you purchased!
I am sure it is illegal to sell something that you don't have!?
(If this is legal, then i can sell iphone for 100 pounds and put the money in a bank account and get return on the money, and refund every 25 days, and get more money coming! With actually not selling anything!)
And then they sent me an evoucher of 5 quids which is ridiculous, as I had used a 20% voucher before which i can not use again!
I do not recommend this website to anyone, BrandAlley is more trusted and faster.
Date of experience: October 15, 2015
I love Secret Sales. Its a great sales website with fab high end quality items. There is plenty of choice for everyone. There's so many great bargains and I've bought some really special gifts for loved ones. The customer service is really good, helpful and efficient. I love the loyalty scheme and I always feel valued as a customer.
Date of experience: November 20, 2014
Secret Sales is a pleasure to shop with with an ease of purchase and a great array of excellent goods at very good prices. Any minor problems I have had have always been immediately dealt with to my total satisfaction
Date of experience: November 18, 2014
Submitted an order with number of items back in March and generally you never get all in one go they always come at different time. One item never arrived and under there sight it says delivery in progress. Given it has been sometime I reached out to them to see what had happened only to find out not only I am not getting this item but also I am charged for it where they are not taking any responsibility for not delivering.
Products used:
Argon oil
Date of experience: May 5, 2021
Absolutely fantastic service. All of my orders arrive within the time frame that is specified, and all are packaged really well. I have not had one order yet that I've had to return. My husband and I have purchased a lot of things over the last year or so and we are so pleased that we've come across Secretsales. We have purchased a lot of designer clothes, shoes etc for a fraction of the price that you would pay if you brought direct. Fabulous company.
Date of experience: June 10, 2014
They sell fabulous designers that you get on a high street at an expensive price for an amazing low price. Cheap is not the word to use because, that would make it look inferior. They are just to fabulous! I look forward every day to what they have for sale each day. Very addictive!
Date of experience: November 18, 2014
Bought a designer bag that came without the strap, had to use my own money to send it back and now they dont answer calls or emails and still have not issued my refund. They are just aweful its not worth the hassle buying from here. Just stick to normal sites. Don't even know if their stuff is real dont know why they hold onto peoples money
Date of experience: January 18, 2017
The worst company I have ever had business with. I sent back two parcels and the company still have not refunded me 83.96£... Took ages on writing emails and calling the company. It's already a month and still waiting for it to be sorted out. Just promises and no action.
BEWARE OF THIS COMPANY as you just can be trapped by chasing your order or refund and wasting your precious time...
Date of experience: July 31, 2015
Secretsales is one of my favourite websites to shop from. They have a good range of products and a variety of sales come and go to keep it interesting without overloading. I've often found presents for girlfriends and for myself that I just wouldn't have time to look for in shops. The discounted prices are a great bonus so I can give really great presents but with great savings. The free delivery is a massive draw. I just shop as and when without trying to tie up orders to save on delivery charges. Great job SS!
Date of experience: February 16, 2015
I love to shop with Secretsales. They always have such a range of products from fantastic suppliers. The added benefit of always making a saving is just the icing on the cake. I find myself always checking secretsales first to check if they have what i need, whether it being on a open sale or on the outlet.
In terms of service, i couldn't fault them. Once you order you are kept informed on the order and its expected delivery date. Any queries you only have to call or email them and someone gets back to you asap. Not often you find a shop whom prides themselves on offering products at fantastic prices without risking quality.
Date of experience: June 20, 2014
Secretsales is one of the best sites of its type. The selection of products available is extensive and mostly offers very good value for quality merchandise. I use it regularly when seeking something for myself or to purchase gifts for friends and family. I always advise my family (who live abroad) to purchase Secretsales gift vouchers for my birthday & Christmas, etc., which saves them postage and I get exactly what I want, when I want it.
On the rare occasions (and I buy a lot of things from Secretsales), when I have had items go missing during the delivery process, the Secretsales staff, have always tried their best to assist in a remedy.
Many thanks and I will continue to recommend Secretsales to all my friends and family.
Tip for consumers:
Very good choice of quality merchandise, good service and good prices.
To find even a fraction of what is available from this site, you would need to spend days trolling around a variety of shops. Why not just shop in comfort in front of your computer?
Date of experience: October 1, 2014
My parcel was left on the floor in the street somewhere. When I finally asked when it was arriving, they said it was delivered & I needed to fill out a form. After waiting sometime for the form. They then it was to late to do anything. As well as battling with Covid I'm now £94 out of pocket because they think its acceptable to leave a parcel just on floor. I dont have a garden or safe place anywhere.
Date of experience: May 4, 2021
I bought a hard cabin suitcase which was delivered damaged I sent it back as per their procedures and I had a couple of emails from them but then it has stopped I have no luggage and no refund they have my money and they don't appear to want to communicate with me. Awful awful service
Date of experience: January 14, 2017
While they do have great bargains, I've had so much trouble with them, it's just not worth it. They take your order, and your payment, then your items are late, then later still, so if it's for a gift,... forget it! I ordered a watch for my husband's birthday, at about £200. They sent the wrong one! I had to return it then wait for a refund, which they couldn't get right, even though I told them what they owed me. It took so many emails! I've had so many wrong items, and now their latest farce has really ticked me off. They take orders, and your money, yet often don't actually have the items available. Then when the make mistakes, they take over a month to refund you! It's just not on. Trading standards should take a look.
Date of experience: October 1, 2010
When I first heard about Secretsales, I was a little bit weary about it- so many online websites can nowadays drive you a little bit crazy and you really don't trust them. However, ever since the first time I shopped at Secretsales, I have been loving it! Everything about it is wonderful! Love the diversity of the brands, how easy is to use the website and how quickly they inform you about your delivery. Oh and the amazing discounts you get! Absolutely fab :) Have recommended it to many of my family and friends. Even my husband who doesn't enjoy shopping, spends many hours browsing and buying!
Date of experience: November 21, 2014
First of all you think you're getting a bargain, but if you google the item you can usually find it the same price or cheaper. And it can take weeks to arrive and I mean up 6/8 weeks. I have purchased a couple of nice items of clothing that were genuine & not fake. But it's a hassle to return items and delivery takes so long it put me off from using the sight. I've only used the SS a couple of times due to this and wouldn't bother with it again
Date of experience: January 31, 2014
Easy to use web site, but very slow delivery. You know the delivery date when you order so if it doesn't suit - don't place an order.
Sales open at 7am and the best deals can be gone in minutes so you have to be fast.
I would avoid the Collect + service because it regularly fails, home delivery has been perfect.
Date of experience: May 16, 2015
I recently purchased a pair of EMU boots of my usual size. Postage was £4.99. On arrival usual size was too small therefore had to be returned. No free returns label supplied by this company therefore the cheapest amount to return these was £12.98. I have spent £17.97 with nothing to show. After several emails of complaint I was advised Secretsales.com do not refund postage. I have unsubscribed to this site and suggest others do the same to ensure they are not treated unfairly and robbed in the same way.
Date of experience: October 17, 2016
Have shopped with secretsales for a while now and have loved the products they sell, from house hold goods, jewellery clothes and shoes all top brand names. I've found the site easy to use and when I've had to call regarding a query the staff have been super friendly. As I'm not the smallest of women I have found the site caters for all sizes and ages. Great idea to have a reward sceam for customers so I can treat myself now and again with products that may normally be out of my price range.
Date of experience: July 17, 2014
Just had a terrible experience with Secret Sales and would recommend staying clear of them. Terrible customer service and no thought for the customer to sort out the problem, and just hid behind being a reseller despite them taking my money and making their cut from my purchase. Not using again!
Date of experience: September 21, 2021
Amazing range and prices are fantastic, I have been registered with this site for a number of years and have never been disappointed. Managed to find great gifts for all the family without breaking the bank
Tip for consumers:
Availability for common sizes iss sometimes limited so ifyou see something in your size buy it dont put it off as it may not be available later in the day
Date of experience: November 12, 2014
I would avoid this company like the plague.
They simply take money and must use it to create a credit within and for their banks.
They do not have a customer service neither do they honour their sales.
I am waiting for a deliver costing over £300.00 pounds with no reply to emails or phone messages.
Just remember you worked hard for your money - do not get scammed by Secret Sales
Date of experience: January 10, 2017
I love ordering and receiving all products from Secret Sales!
Reasons: Fantastic prices, huge range of products all good brands, lovely quality goods at a fraction of the price. Quick delivery and really good customer service.
Date of experience: February 11, 2016
I placed a order 3 days ago with secretsales.com. Without realizing i forgot to add on a collect+ label. I telephoned SecretSales and spoke to a lovely man called Ethan who was very helpful. After explaining he agreed to send me a free collect+ label couldn't have asked for more. Would highly recommend this company.
Date of experience: March 2, 2016
I decided to use this website after reading the good reviews. But now I doubt that how they get all the excellent feedbacks. Ordered some leather goods. I just don't know how to express my disappointment when I opened the parcel. The items are looked so fake. You don't have to be an expert to tell that. They don't even try to make it looks like authentic goods. I rang the customer service. The guy insisted that items are not fake and I should unwrap the items and have a close look at all the details. Well, I refused to do so because I am not sure once I take off all the wrapping and tapes, is it still considered as "unopened and unused". The guy said:" Well, it is not fake. You can return it f you like. But you need to pay the delivery charge." Then he cut off the line. How rude. That is my story. You may have a good experience with this website. But I don't. No matter how lucrative the deal sounds, I will never shop with them.
Date of experience: October 28, 2015
A little bit about us
Secretsales has one very simple goal – to save you money every time you shop. Unlike traditional retailers secretsales launches new sales every single day of the week from hundreds of well-known brands, all at 30-70% off. This means that not only is there something new to shop every time you visit, but you’ll never pay full price for anything.
How it all works?
As a flash sales website we launch new sales every day from hundreds of brands you know and trust. Every sale lasts for 4 days and has discounts of between 30- 70% off, giving you what you want for less.
Top tips for shopping at secretsales
Our sales run for a limited time only so you need to be quick to get the best deals. Visit secretsales every day to ensure you don’t miss out and open our daily sales emails to see what’s new.
In order to bring you such amazing discounts we only place an order with our brands once a sale has ended. This means it will typically take up to two weeks for your order to arrive. But with our products at such tempting prices, we think it’s worth the wait.
Look out for the speedy 3-5 day delivery symbol on specific sales if you want your goodies sooner.
Don’t forget - everything in our Outlet will be delivered within 3-5 days.
The team
Launched by two brothers – Nish and Sach Kukadia – six years ago, secretsales is now a thriving team of about 100 people based in Notting Hill, London. We’re as passionate about making our company a great place to work as we are about getting you the best possible products at the best possible price. Find out what goes on at SS HQ by following us on twitter and facebook.
Our investors
We have a passionate team of institutional investors including Doughty Hanson Technology Ventures, Pentech Ventures, Partech International and Connect Ventures. As members of our board they’re fully committed to growing secretsales and fully support the business in both a financial and advisory capacity.
Future Fifty
#FutureFifty programme
SecretSales has been chosen to be part of a new government-led initiative - TechCityUk’s #FutureFifty programme. This means we’ll be given additional support to keep growing and improving our website to make sure our customers have the best possible shopping experience.
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Many thanks Grant, we are pleased to hear this and look forward to you shopping with us again.