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Secret Sales has a rating of 3.0 stars from 630 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Secret Sales most frequently mention tracking number, wrong item, and many times problems. Secret Sales ranks 6th among Designer Clothes sites.
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Good delivery. Took a punt and ordered some Vans trainers, arrived quickly with the option to return, great item much cheaper than from elsewhere., would recommend.
Re advertised as 81%; 78%; 74% etc cheaper than RRP. It wasn't until the items arrived that I actually looked them up, as I was excited by the saving, only to discover that they were all much more expensive than the RRP and I could have got the same products much cheaper had I got them from the high street. Surely this sort of misselling should not be permitted.
Good delivery. Took a punt and ordered some Vans trainers, arrived quickly with the option to return, great item much cheaper than from elsewhere., would recommend.
Tip for consumers:
Great item, good delivery. Would recommend
Products used:
shoes
Secret Sales site is a fabulous site to buy quality things. A lot of designer clothes for affordable prices. They are very reliable, trustworthy efficient in dealing with orders. There's no day I don't visit this site for a bargain.
Tip for consumers:
Check in the mornings for bargains
From order to delivery everything was perfect. All my orders arrived before Christmas as promised and when I ordered 2 of the same item it was sorted immediately with no waiting for my refund! Thanks secret sales!
Secret sales has something for everyone, designer goods at great prices, affordability for the masses, i have recommended them to numerous friends and they are all impressed! I love getting loyalty vouchers which gives me greater bargains!
I shop regularly with secretsales and always find beautiful quality products which get loads of compliments for friends and family. Keep up the great work. Extremely excited to see new sales everyday. Thanks :)
There's always a frisson of excitement when opening my daily Secretsales email. What lovely goods will there be to tempt me today? I've been using this site for quite some time now and have been delighted with the designer goods on offer at markedly reduced prices, whether it be bags, jewellery or clothes. The Secretsales website makes the shopping experience easy, from purchase right through to delivery and if you have to return something, that's straight forward too. I would definitely recommend this site.
Ordered too items separately, and asked them if it would be possible to refund one of the delivery charges, which they did. Would 100 percent recommend. Always Give fantastic service and have used many times.
There are so many brands you don't come across even in a big city that make it an interesting visit each time. Plus customer service on the few occasions things have gone wrong have been outstanding. Very satisfied customers
Tip for consumers:
log on early
Secretsales.com are an excellent site, they offer a great range of products and all at discounted prices making designer goods affordable. Their customer services department is very good and extremely helpful.
I love shopping with SecretSales. You don't just grab yourself a bargain, you're getting top notch brands. I've seen the same items being sold elsewhere at a much higher price. That's satisfying!
Items are always packaged well and communication is great, so you know when to expect your parcel.
Excellent brands at great prices, i have bought clothing from Christian Dior to Luke saving from 50 to 70% on purchases. The items are always as described although take a little longer than most sites for delivery, its worth the wait.
I was a regular BrandAlley site user, then a review website recommended by a reviewer site and I haven't looked back since! An immense variety of reasonably to extremely well discounted clothing items, and have also managed to buy kitchenware, jewelry and even storage solutions for an absolute bargain. Just to put into perspective the gulf in class - the last item I ordered on BrandAlley still hasn't arrived despite me putting the order in over 6 weeks ago; in the interim I've received items ordered over 3 weeks from SecretSales that have all been successfully delivered. Vindication by example if ever there was one. And this is before we've even begun talking about the excellent loyalty points scheme, £30 for an entire years worth of delivery and items that can literally only be found on the website, it's not difficult to see why this is my favourite store in the world (not just online).
Tip for consumers:
Add an account for daily updates on exclusive offers
This is an amazing place to grab big-brand bargains! You can find great things with nice discounts. SecretSales provides huge discounts at designer stuffs. The customer service is friendly and effective :)
Love shopping on secretsales.com! There is a huge variety of brands and products on this site which are always priced at such great value. When thinking about birthday, wedding, christmas presents etc I'll always check here first. Delivery always arrives within the date it advertises and it is easy to return items you don't like or suit. I'm always telling friends about secret sales and often find myself emailing links to share great deals with them too.
Top brands, low prices! Great site to visit and shop from no matter what your looking for as this place has it all. Easy to use, order in seconds and although delivery is a tad long, purchasers are kept in the loop every step of the way. Secret sales is well recommended by me to everyone,
I fully recommend Secret Sales to you, they have an amazing range of designer goods available at fantastic prices - things that would normally be way out of my price range. Customer Services are really helpful, which means you can buy with confidence.
Take a look at the handbags and jewellery choices you will not be disappointed!
Well at 7 am each day i check the Secret Sales website!
Surely that's enough to tell you what great deals this site offers. I'm now a loyal customer and don't pay for postage which is a huge bonus and also save up my points to get money off vouchers, I've sent shoes back and been credited to my bank two days later i really can't say enough good things about Secret Sales.
Tip for consumers:
Buy when you see it as its so good it goes quick !
Have used this site for a while now and purchased various items. There are some great prices, saving £££'s against anywhere else. The items have always been as expected, well packaged, delivered when stated.
Easy to use and excellent service.
Been shopping from secretsales for a while now and I have enjoyed the whole experience. Customer service is great and the products are genuine.
Never had to return any item as I am satisfied with all items bought.
Tip for consumers:
make more purchase to gain loyalty points which you can use for future purchase.
Just wanted to thank you at Customer Services for the excellent job you did solving the return of my faulty kettle. The process was dealt with really efficiently and competently. In all the time I've been buying from Secret Sales - some 3 years or so, I've only ever had to return this item which is great in itself. ~What however is reassuring is that when I did have an issue there was no quibbling, and in fact the return was very straight forward. It just makes you feel happy to deal with such a professional organisation. Keep up the good work!
Have been a member for a while and therefore receive loyalty rewards plus free delivery! Always receive helpful customer service. Have purchased some lovely items from makes which I would not have considered. The fact that items are discounted and ordered later on means you can look forward to receiving within a few weeks. Not for someone who is wants things delivered next day.
I discovered secret sales last year and was blown away by their sales on designer goods! I began buying items and was amazed with the quality, I am now a frequent shopper at secret sales always on the hunt for bargain and it never fails to surprise me with the variety. The loyalty scheme is really good too you earn points every time you buy which then add up to money which you can knock off your next purchase. I got an email from secret sales at the start of the year saying they have noticed in my account that I am a loyal customer and offered me free delivery till the end of April. I tell all my friends about secret sales and I'm always checking new sales everyday.
Have bought from Secret Sales quite a few times - offer great products at wonderful discounts. Service is great - have never had to contact customer services until today and my query was handled swiftly and professionally. Highly recommend.
I have shopped with Secret Sales for a few years now and have been continually impressed with not only their service and diverse stock list, but also the fact they have managed to keep up such a high standard of service whilst growing in size.
To be able to offer the sorts of products, at the prices they can, but also keep such a loyal customer base is incredible.
I have purchased everything from Secret Sales, from clothes, to glasses right through to Christmas gifts and have never been disappointed. The one time I needed to send something back (due to me choosing the wrong colour may I add) they were superb, no quibbles or questions, just got right on with me getting what I wanted.
I would recommend this site, and have done so, to just about everyone. I visit pretty much daily to see what's on sale... always worth a look. Although it does usually turn to buy!
Many thanks Tobias, we are pleased to hear this and look forward to you shopping with us again.
I love secretsales! They offer both designer brands and high street brands at seriously discounted prices. I find it particularly good for shoes and handbags, jewelry and accessories in general. It's also a great place to pick up presents, although you need to be organised as the delivery isn't as quick as your average online store.
Gain trust and grow your business with customer reviews.
A little bit about us
Secretsales has one very simple goal – to save you money every time you shop. Unlike traditional retailers secretsales launches new sales every single day of the week from hundreds of well-known brands, all at 30-70% off. This means that not only is there something new to shop every time you visit, but you’ll never pay full price for anything.
How it all works?
As a flash sales website we launch new sales every day from hundreds of brands you know and trust. Every sale lasts for 4 days and has discounts of between 30- 70% off, giving you what you want for less.
Top tips for shopping at secretsales
Our sales run for a limited time only so you need to be quick to get the best deals. Visit secretsales every day to ensure you don’t miss out and open our daily sales emails to see what’s new.
In order to bring you such amazing discounts we only place an order with our brands once a sale has ended. This means it will typically take up to two weeks for your order to arrive. But with our products at such tempting prices, we think it’s worth the wait.
Look out for the speedy 3-5 day delivery symbol on specific sales if you want your goodies sooner.
Don’t forget - everything in our Outlet will be delivered within 3-5 days.
The team
Launched by two brothers – Nish and Sach Kukadia – six years ago, secretsales is now a thriving team of about 100 people based in Notting Hill, London. We’re as passionate about making our company a great place to work as we are about getting you the best possible products at the best possible price. Find out what goes on at SS HQ by following us on twitter and facebook.
Our investors
We have a passionate team of institutional investors including Doughty Hanson Technology Ventures, Pentech Ventures, Partech International and Connect Ventures. As members of our board they’re fully committed to growing secretsales and fully support the business in both a financial and advisory capacity.
Future Fifty
#FutureFifty programme
SecretSales has been chosen to be part of a new government-led initiative - TechCityUk’s #FutureFifty programme. This means we’ll be given additional support to keep growing and improving our website to make sure our customers have the best possible shopping experience.
Many thanks Jovan, we are pleased to hear this and look forward to you shopping with us again.