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Secret Sales has a rating of 3.0 stars from 630 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Secret Sales most frequently mention tracking number, wrong item, and many times problems. Secret Sales ranks 6th among Designer Clothes sites.
This company does not typically respond to reviews
Good delivery. Took a punt and ordered some Vans trainers, arrived quickly with the option to return, great item much cheaper than from elsewhere., would recommend.
Re advertised as 81%; 78%; 74% etc cheaper than RRP. It wasn't until the items arrived that I actually looked them up, as I was excited by the saving, only to discover that they were all much more expensive than the RRP and I could have got the same products much cheaper had I got them from the high street. Surely this sort of misselling should not be permitted.
Brilliant huge amount to choose from customer service really helpful polite and efficient all round great service.
I've shopped a lot with Secret Sales and have always been impressed with their website, delivery and customer service. Will certainly use them again!
The website is easy to navigate. Designers at high street price. Delivery is as they said it would arrive and returns is straight forward.
SHOCKINGLY BAD CUSTOMER SERVICE FORM THE GIRL I HAVE JUST SPOKEN WITH, SERIOULSY BAD ATTITUDE AND DUBIOUS AS TO HOW 'REAL' THEIR DESIGNER PRODUCTS ARE.
Best website I have come across in a long time. Bargains are exceptional. I look forward to recieveing my daily email showing me whats new!
Excellent site i have being using for well over 2 years and have got loads of goodies but please keep it a secrest lol
Hi,
Be careful while buying anything from them.
I have ordered nearly 2 month ago, but no news until yesterday. Have sent serval emails but not the service was really disappointing. They dont care onces they got their money. They take money in 2 Sec but cant even reply in two weeks and cant send da shopping in 2 months. After serval emails long wait I got an email saying that they are not able to send my order. Will never buy anything from them again.
I really wounder if they sale authentic goods n new. If ur buying a watch form the market which comes with 2 years that company warranty but Secratesale dont do this. Lets suppose if ur buying Armani watch it should say 2 year Armani company warranty.
Then why they are selling it with 6 month Secratesale warranty.
They do deal with some small shops n online website which are out of the country. So be aware. They are just broker, ordering ur things from China India & sale it on high tag price here etc etc etc.
Plus high cost of delivery. Shouldnt charge twice for buying two things form same supplier.
They do mislead the customer on original retail price and sale price.
Few of thier model even we cant found in market dont know from where they import it.
Hope it will help all buyers to be carful and find an alternate.
I absolutely love this website, has fantastic products and I always recieve excellent service Would recommend them to anyone.
I regularly use Secretsales and there is always items at hugely reduced prices that are in my size and that I cant usually find on the high street.
This site is top class, get everything I want and the price is right.
If you are looking for that something special secretsales is the place to go.
I love SecretSales. Fantastic designer goods at great prices and excellent customer service.
Thank you SecretSales
WHY MUST WE PAY THE CHANGE IN EURO? SO WE PAY MORE THAN THE RIGHT PRICE OF YOUR ARTICLES. THAN WHAT ARE YOU GOING TO DO FOR RESOLVING THIS PROBLEM? I WAIT FOR AN ANSWER
This site is super addictive! Waking up to Secret Sales has been an exciting addition to my morning for the past year but awful for my wallet!
Absolutely love this site I almost forgot about the other shops I can find everything here for good price and good service.
Many thanks claudia, we are pleased to hear this and look forward to you shopping with us again
I placed an online order with a mistake in the size, called up the next day and the polite support staff sorted the issue immediately.
Thanks
Brilliant Website. Bargain on Designer stuff. Good Customer Service. I shop very regularly on the website. Saves time from going shopping!
I highly recommend this company. I have been shopping with Secretsales for sometime and i always get an excellent service.
I am happy with the overall customer experience, the site provides a wide range of good quality products, exactly what I am looking for.
Ordered this a few days ago and have been looking at it for a while in stores. Hard to resist at the discounted price. Can't wait for it to arrive.
Do not buy from this site
Urgent this is an absolute disgrace of online shopping
They do not answer emails or send goods
The site is so easy to use. Delivery is always speedy. Customer service is excellent, and they respond very quickly to any queries.
Great sales, great service, great prices - you can shop with ease, get truly unique goods a lot of the time for a bargain!
Always a great variety of sales, at reasonable discounts. Never had a bad experience and i'm always shopping!
Many thanks Helen! We look forward to you shopping with us again.
A great website for designer bargains. Great communication, great choice of premium brands, hassle free delivery. Highly recommended.
This shop is great everything you need for all the best prizes would recommend this shop to everyone
Tip for consumers:
The best site and very safe to use I love this shop
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A little bit about us
Secretsales has one very simple goal – to save you money every time you shop. Unlike traditional retailers secretsales launches new sales every single day of the week from hundreds of well-known brands, all at 30-70% off. This means that not only is there something new to shop every time you visit, but you’ll never pay full price for anything.
How it all works?
As a flash sales website we launch new sales every day from hundreds of brands you know and trust. Every sale lasts for 4 days and has discounts of between 30- 70% off, giving you what you want for less.
Top tips for shopping at secretsales
Our sales run for a limited time only so you need to be quick to get the best deals. Visit secretsales every day to ensure you don’t miss out and open our daily sales emails to see what’s new.
In order to bring you such amazing discounts we only place an order with our brands once a sale has ended. This means it will typically take up to two weeks for your order to arrive. But with our products at such tempting prices, we think it’s worth the wait.
Look out for the speedy 3-5 day delivery symbol on specific sales if you want your goodies sooner.
Don’t forget - everything in our Outlet will be delivered within 3-5 days.
The team
Launched by two brothers – Nish and Sach Kukadia – six years ago, secretsales is now a thriving team of about 100 people based in Notting Hill, London. We’re as passionate about making our company a great place to work as we are about getting you the best possible products at the best possible price. Find out what goes on at SS HQ by following us on twitter and facebook.
Our investors
We have a passionate team of institutional investors including Doughty Hanson Technology Ventures, Pentech Ventures, Partech International and Connect Ventures. As members of our board they’re fully committed to growing secretsales and fully support the business in both a financial and advisory capacity.
Future Fifty
#FutureFifty programme
SecretSales has been chosen to be part of a new government-led initiative - TechCityUk’s #FutureFifty programme. This means we’ll be given additional support to keep growing and improving our website to make sure our customers have the best possible shopping experience.
Many thanks Helen, we are pleased to hear this and look forward to you shopping with us again.