Secret Sales has a rating of 3.1 stars from 630 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Secret Sales most frequently mention customer service, great prices, and high street. Secret Sales ranks 6th among Designer Clothes sites.
Good delivery. Took a punt and ordered some Vans trainers, arrived quickly with the option to return, great item much cheaper than from elsewhere., would recommend.
Bought two leather jackets with star logos on for size...when they arrived they looked like they had been painted on by a 5 year old.smudged cheap rubbish.said they had been reduced from nearly £500 to £80.they are not worth £20 even.I'd be embarrassed to wear the jacket. How they could send them out in that state is beyond me.emailed them no response so now having to go through PayPal as I'm not paying to return this rubbish.
I have ordered various items on 3 different occasions and never received the items, had to request for a refund every time. Learnt my lesson. Never again, They keep your money for a few months, imagine doing that to 500 people, that adds up to several thousands of pounds per month generates interest for them.
Date of experience: February 2, 2018
I use Secret Sales a lot, probably too much! I have never had a problem with anything, Orders arrive when it says it will, it is very good value for money, and unlike other discount designer websites, they stuff actually arrives in good condition, not damaged in transit.
I have only had to return an item once, because I misjudged its size, and was pleasantly surprised how easy it was.
Overall very happy with SS!
Date of experience: October 29, 2014
Secret Sales are a fabulous website to find all your designer products, from clothes, shoes, Jewellery, to house hold goods, all at affordable prices.
I would definitely recommend Secret Sales, to family and friends, whom I'm sure will purchase in an instant!
Deborah
Date of experience: July 14, 2014
As reviewed previously they don't respond to emails, you can't get through by phone Tracked return confirmed as received weeks ago. Return due to wrong goods in the shoe boxes. Essentially I am paying for their error to return. Complete waste of time.
Date of experience: July 7, 2017
I have been (secretly) shopping for a while on your site and look forward to my updates on your new stock.
There is everything from high street stores to well known brands to hidden gems.
I normally shop online and I rate your customer service as one of the best... prompt responses, helpful with advice and hassle free returns.
I also love the fact that I am rewarded for my loyalty! I would love to share my pleasant shopping experience with my friends' & family but then my "secret would be out"!
Date of experience: February 13, 2015
Secret Sales are a site I use regularly for not only myself but for the home and rest of the family. They have given me a three months free delivery which I have used consecutively over this period, such a lovely thank you for my trust in them. I have always had wonderful service and have never had cause to complain unlike some other shopping sites.
Date of experience: December 11, 2013
Excellent service, I keep coming back to Secretsales for the fantastic prices and selection. The service is always great, I highly recommend trying the site - you'll be hooked! Loyalty scheme really helps build up money off future purchases.
Date of experience: August 6, 2014
Brand names for great prices. I'm a regular secret sales buyer and love being able to earn loyalty points to save on money off vouchers. It's easy to return or exchange an item if needed. Customer services was an issue for a time but that seems to rectified now. Keep the secret sales coming! Love it :))
Date of experience: October 15, 2014
I've been using secret sales for years now and love the products and prices, my mom and sister are also addicted to the site. Only downside is delivery can take a while but you know this when you place your order as they give u a despatch date, but it's worth the wait. I've only recently experienced a problem with delivery (down to the courier not secret sales) and I've placed a lot of orders but the customer service team resolved the issue quickly and issued refund straight away. Also love the loyalty vouchers you receive :)
Date of experience: January 28, 2015
Got my true religion jean today and it came in a different length from advertised online and I called in and spoke to advisor Ethan who was so nice and helped resolved the issue immediately without any hassle
Date of experience: March 18, 2016
This site overs you everything you need from a pin to an anchor. It is brilliant for gifts and treats. There is something for everyone regardless of age, class or budget. You can also find some of the most unusual products that make you or that special someone feel unique. Just be warned! Once you've tried it you are hooked.
Date of experience: December 10, 2013
I love the ever-changing sales, the variety of products you can get hold of and the prices they're offered at. I have bought things I would never have found elsewhere or sometimes not known even existed - and find it a great place to shop both for me but also friends and family and I used it a lot in the lead up to Christmas. If there have ever been any issues they have been simple to sort out and the loyalty scheme keeps me coming back!
Date of experience: February 4, 2014
To have a look at this website has become my everyday thing now, you can always find something that impressed you, very good price. I have made several different purchases, there are free shipping and you can check all the way where they are. Although I need to wait a longer time to get the item I want, but it worth to do so. Thanks.
Date of experience: May 12, 2014
This is my favourite sales site by far. I have been using it for well over a year and have enjoyed many genuine bargains over that time. Items delivered as advertised and always well worth the wait, I can't recommend highly enough!
Date of experience: December 12, 2013
Having used Secretsales.com for a couple of years I am totally satisfied with them from excellent easy ordering of goods through to actually receiving them, all expertly packaged and delivered to your door.
I would recommend everyone to use Secretsales, try them you will be amazed.
Date of experience: July 13, 2015
I've been shopping with Secret Sales for quite a while, and so happy with the service in general.
Today was the first time that I contacted them via phone to cancel an order.
The rep (Vanessa Cunha) was so lovely and efficient, just really met the standard of service SS offer.
Thanks you!
Date of experience: November 24, 2015
I am addicted to this site, fantastic for designer bargains, customer service very helpfully, loyalty scheme, you get points when you purchase, so you always get something back to spend another time. I did most of my Christmas shopping on here, I love secret sales and would recommend to everyone... but leave me some designer bargains.
Date of experience: March 6, 2014
I've been using SecretSales for a couple of years now and have had some great bargains. When I have had queries it's been easy to speak to a real person which is also a big plus to me.
A few people have mentioned the delivery times, but note that each sale will have it's own delivery time-frame, and is clearly stated when things will not ship from the supplier until after the sale event has finished.
I've had all sorts from clothes to luggage and continue to review the daily sales alert email for new deals. If you find yourself using the site a lot, have a look at the unlimited delivery option.
Date of experience: June 24, 2014
I purchased items that never arrived and so after making enquiries have found out that the items will not be arriving. They assured me of a full refund via email correspondence, I have been waiting for this full refund for over a month now and they just do not respond to any emails! Absolutely appalling customer service, they just don't respond and they still haven't given my money back. The most annoying thing is there is no phone number to contact!
Tip for consumers:
Keep away from this site
Products used:
They didn't arrive
Date of experience: June 30, 2021
Designer goods at a discounted price from the comfort of your home, what else could one ask for! I've been using Secretsales for over a year now and have used them for buying designer goods like Fendi and Michael Kors and endless fragrances and other beauty products and bed linen at brilliant prices. Ordering is easy and always delivered in the stipulated time. I've recommended Secretsales to many and will continue to do so!
Date of experience: October 13, 2014
All my orders fit me nicely. I didn't think the whole size guide ritual thing would actually bring me great, accurate sizes. I thought at some point I still would encounter errors, but none of that happened.
Date of experience: March 26, 2019
The Secretsales website is brilliant, it's like one of the top department stores but online where you can buy the latest brand name products at great discounted prices but without all the crowds. The website is so easy to use and the payment system is quick and simple, and once you've placed your order you are kept up to date on its progress and delivery is prompt and within the estimated dates given. They also have a regular email newsletter that keeps you updated on the latest sales and a good loyalty rewards scheme where you earn points on everything you buy. Also, whenever I've needed to speak to their customer services team they've always been great. Needless to say I'm a regular customer and have been for several years now. The only thing I would get them to change would be their returns service and offer the Collect+ service or something similar instead of having to use the normal postal service.
Date of experience: November 20, 2013
I have spent so much money on this site - but my savings are unbelievable! Such an exciting way to shop. My main purchases have been to furnish my first home. Lots of quirky things from towels to clocks! Great service. I use on a weekly basis! Best form of Internet shopping and have recommended to all my friends for £10 vouchers!
Date of experience: March 19, 2015
I love this website soo much i decided to write about it. It has loads of offers that really make a difference on your wallet if your into designer wear, so i can but twice the amount for the same money i would spend on the high street, i also love their loyalty scheme. If your worried about using internet shopping, like i was then speaking to the staff at secret sale, really put my mind at ease.
Date of experience: June 25, 2014
I've been signed up with secretsales for over 3 years now and find it a really great websites for anyone and everyone. It does amazing deals on clothing's, accessories, homeward, gadgets- you name it. It's definitely a safe website with genuine products and have had no problems on any of my orders.
Date of experience: December 10, 2013
A little bit about us
Secretsales has one very simple goal – to save you money every time you shop. Unlike traditional retailers secretsales launches new sales every single day of the week from hundreds of well-known brands, all at 30-70% off. This means that not only is there something new to shop every time you visit, but you’ll never pay full price for anything.
How it all works?
As a flash sales website we launch new sales every day from hundreds of brands you know and trust. Every sale lasts for 4 days and has discounts of between 30- 70% off, giving you what you want for less.
Top tips for shopping at secretsales
Our sales run for a limited time only so you need to be quick to get the best deals. Visit secretsales every day to ensure you don’t miss out and open our daily sales emails to see what’s new.
In order to bring you such amazing discounts we only place an order with our brands once a sale has ended. This means it will typically take up to two weeks for your order to arrive. But with our products at such tempting prices, we think it’s worth the wait.
Look out for the speedy 3-5 day delivery symbol on specific sales if you want your goodies sooner.
Don’t forget - everything in our Outlet will be delivered within 3-5 days.
The team
Launched by two brothers – Nish and Sach Kukadia – six years ago, secretsales is now a thriving team of about 100 people based in Notting Hill, London. We’re as passionate about making our company a great place to work as we are about getting you the best possible products at the best possible price. Find out what goes on at SS HQ by following us on twitter and facebook.
Our investors
We have a passionate team of institutional investors including Doughty Hanson Technology Ventures, Pentech Ventures, Partech International and Connect Ventures. As members of our board they’re fully committed to growing secretsales and fully support the business in both a financial and advisory capacity.
Future Fifty
#FutureFifty programme
SecretSales has been chosen to be part of a new government-led initiative - TechCityUk’s #FutureFifty programme. This means we’ll be given additional support to keep growing and improving our website to make sure our customers have the best possible shopping experience.
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Many thanks Li, we are pleased to hear this and look forward to you shopping with us again.