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Secret Sales has a rating of 3.1 stars from 630 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Secret Sales most frequently mention customer service, great prices, and high street. Secret Sales ranks 6th among Designer Clothes sites.
Good delivery. Took a punt and ordered some Vans trainers, arrived quickly with the option to return, great item much cheaper than from elsewhere., would recommend.
Bought two leather jackets with star logos on for size...when they arrived they looked like they had been painted on by a 5 year old.smudged cheap rubbish.said they had been reduced from nearly £500 to £80.they are not worth £20 even.I'd be embarrassed to wear the jacket. How they could send them out in that state is beyond me.emailed them no response so now having to go through PayPal as I'm not paying to return this rubbish.
I have bought a few things from them over the years and whilst they took time to arrive, they were OK. However, my recent experience has been awful. I order some items c 6 weeks ago, their deadline for dispatch is now 2 weeks overdue and I cannot get a response from them as to when the items are likely to be delivered- other than a standard message that they will investigate and come back.
I also asked to cancel the order as it has not been dispatched and was overdue but again, received a response that they 'would investigate whether it is possible to cancel'.
Not sure how this particular incident will end but will never buy from them again.
Date of experience: November 17, 2018
There are always interesting, quality products to be tempted with. Unlike other 'sales' style discount sites, I really like the selectivity on the products they have on offer. I may find some non-appealing for my own taste or need, but they are never of below par quality. I have found myself some unique buys I would not easy find anywhere else and I also purchase gifts for friends and family. I find the website easy to use and customer experience fantastic. The payments process is simple and streamlined.
Date of experience: February 4, 2014
This site has so many different products available, I would recommend it to anyone although there is a strong emphasis on fashionable clothing. There is usually a new sale starting most days of the week so some will power is required!
Date of experience: June 2, 2014
Everyone loves a bargain, so when 'Versace' scarves came on sale with A claim of saving £115 this seemed like a steal. Sadly not, the Versace 1969 scarves secret sales advertised have no affiliation with the Donatello Versace company. Another point to mention is that no one is available to speak to in customer services, it's simply an answer phone service. Beware of this company's claim to sell top designer brands.
Date of experience: December 17, 2016
Very very poor and they use one of the poorest delivery com in the logistics field! Placed the order everything going well with my order until we hit the delivery faze …. Unfortunately secret sales use one of the lowest standard delivery operators in England wales Scotland and beyond! I was told my order would be delivered by evri on Saturday to which it was unfortunately though it was one item from the full 6 said to be on that PO when checked into if other items would follow this was the let down it's saying complete and delivered I got one top out of 4 I ordered and no jeans and no halterheck trousers suit either I feel very let down I will be contacting again Tom to request a refund not letting this slide at all I won't use them again I feel extremely let down by secret sales even went as far as recommended them to which I've given the folks my update and to now not use them absolute shambles wouldn't order again even if the stuff was free!
Tip for consumers:
Ever I delivery service shocking losing 5 other parts to my order !!!!
Products used:
Not used my top as of yet
Date of experience: January 28, 2024
Ordered some clothes which never arrived. Emailed to ask where they were, was sent an email as the business had been put into administration by the owners. They relaunched the business the next day with the same name, no refunds no goods. This business behaviour is an insight as to what kind of leadership this company has. Avoid if you don't want to get ripped off.
Date of experience: June 17, 2020
Ordered a birthday present for my wife, got an email confirming dispatch but the goods are nowhere to be found. Secretsales is a scam as far as I am concerned. This was my first time using the site and I will never again. They have left me hanging and now need to look for a replacement. I also have to borrow money until they refund y payment. DO NOT USE SECRETSALES.COM. Their customer service is a joke, you have to chase them all the time and they are more than happy to fog you off for as long as they can. Really, really disappointed. They have spoiled my wife's birthday.
Date of experience: May 16, 2014
Dear B H,
We’re sorry that on this occasion with your experience on this order and that this is unforeseen event and outside our reach. This doesn’t happen very often and we do everything we can to resolve the situation positively before we are forced to refund an order. Please contact us if you have any more questions.
Best wishes, Secretsales Customer Service team
Secret Sales is fab! I buy and very much love what I get. They deliver exactly at the duration given. Never regretted since i registered. Never have cause to return any item
Being a loyalty Plus customer, am enjoying the benefits. The vouchers have been very helpful and come handy when i really need them.
Thank you Secret Sales... Your a 5 star!
Date of experience: October 29, 2014
I have used Secret Sales for the last 18 months or so because i am too lazy to go shopping and because the items are good value for money. The buying and after-sales service is perfect in every way. I have had some very minor issues but they have been competently and quickly resolved in a friendly and generous manner. I am delighted with every aspect of this innovative and modern shopping experience. Thank you
Date of experience: February 23, 2016
Have used Secretsales for a while and always return because of the quality of brands available at such a good price. Of course, there are occasions where it doesn't quite work out, but overall the service is excellent and I am a regular customer. Because of this I have been given Loyalty Plus status which means I get free delivery and other benefits, which add to the appeal.
Date of experience: August 6, 2014
Great website especially for gifts; anniversary, birthday etc... or even just for the sake of buying something for yourself to make you feel better when you're under the weather and at an affordable price. I always get what I'm looking for even better all the time I would say. The return service is perfect no problem at all, but the shipping time is slightly longer than expected sometimes apart from that this is my favourite website not to mention the E-VOUCHERS that I find helpful allows you to get a little present for a dearest one.
Thank you and keep up the good work
Date of experience: November 5, 2014
You can tell the measure of a company or individual when they deal with a problem, complaint or similar issue. After receiving a damaged item, this dissatisfied customer was met with professionalism, politeness and a satisfactory solution. Well done Alex... you have supplied excellence and acquired brand loyalty.
Date of experience: August 11, 2015
I currently have two orders "lost" in the delivery system. It is probably the fault of the courier (Hermes) but I have been unable to get the matter resolved by SecretSales. One order has been missing 12 days and I have sent 5 emails about the problem. They go unanswered or it takes a week to get back to me. Even then they just say they'll look into it but never do anything. The next call I make will be to get a refund from my credit card provider. It seems to be the only way to get this resolved.
**Update** I now have 3 orders lost in the delivery system. They called and refunded one (writing bad reviews spurs them into damage limitation) but it's now reappeared in the delivery system. I was assured that the other 2 (lost) orders would be here within 24 hours but that was over 3 days ago. It would appear they ring you and say nice things but they never follow up and fix anything. Never again.
Date of experience: September 1, 2016
For an online discount shopping experience secretsales.com is one of the best, great selection of merchandise at good prices, their customer service are really helpful should you need to use them and they also have a very good loyalty program. I have been shopping on this site for over a year and I haven't had a bad experience to date.
Date of experience: October 7, 2014
A great site with genuine designer discounts and good service. The really good bargains sell out quick which can be frustrating.
Delivery isn't instant but if you're not in a rush brilliant bargains to be had.
Date of experience: July 2, 2014
Great place to buy designer brand at a low price. Great service throughout and you earn loyalty points which can be redeemed on your next purchase. Start shopping with Secret Sales and you won't be disappointed.
Date of experience: October 7, 2014
Brought a coat and they didn't send it no explanation why and then they tried to take my postage I had to email them several times eventually I got all my money back won't be buying from here again.
Date of experience: January 24, 2024
Have been a regular customer of Secret Sales for a number of years now, and love the wide variety of brands and items on offer, always at fantastic prices! Have tried a number of similar websites, but have found Secret Sales to be the best in terms of variety, reliability, and customer service. My local Hermes delivery team deserve a mention too. Items are always delivered on time, and with a cheery smile. I ordered a Stella McCartney mobile phone case for my daughter just a few days ago, and this was delivered yesterday. She absolutely loved it! Thank you Secret Sales. Keep up the great work.
Date of experience: October 30, 2015
I was unable to return goods outside of the 14 day return policy as I was out of the country during this time period. I understand this is policy but felt that after using the site regularly over a long period they would afford some flexibility on one occasion. No such thing. Bad show on customer service. This - and the 13 minute wait to get my call answered. They no longer have my custom.
Date of experience: July 31, 2017
I've ordered a number of designer Balenciaga bags from secretsales and ive not been disappointed. Love this site. The order process is easy and by collecting loyalty points on your purchases you can put these towards future purchases.
Returns process is super easy too.
Date of experience: November 3, 2014
I have shopped a couple of times now with secret sales and have had no issues with them. The sizing guide is brilliant, despatch always tells you when to expect the delivery which can sometimes take a bit longer due to the sale and when it ends. Nothing has ever been late, the quality of all the goods is wow. They have always arrived on time. I am quite happy to continue with secretsales.
Date of experience: February 4, 2015
This is the best website, with great sales. I am so glad to have found secretsales - it has first class customer services as well. I order from here at least 1 a week as the sales they have are amazing
Date of experience: June 20, 2014
Wrong size shoe delivered on two separate occasions very late being despatched and zero interest from the company that they have got it wrong! Twice
Size 4 ordered size 7 arrived
Refunds take weeks
They should look and see how company's like the outnet work!
The absolute best bargains on designer goods despatched same day very often
Returns collected at no charge
And refunds very quick
Fantastic telephone service when needed
That's a business model to emulate
Date of experience: March 21, 2015
Excellent experience. Customer services have been extremely helpful as Hermes who deliver their parcels have been refusing to deliver to a rural location. Secretsales have said they will change the delivery company if I would prefer it. Had one item that arrived broken and they refunded me immediately, I've had a good experience with this company.
Date of experience: November 5, 2013
Good quality items and genuinely low prices.
Problem I had was not being able to return earrings which turned out to be far too big but you could not tell that from the picture. To be fair SecretSales do state that they will not take back earrings for pierced ears.
E-mailing does not get results like phoning if you do have to contact someone. Return labels are available to pre-purchase and Click and Collect can be used. If you were to have a faulty item you can be sent a return label.
Taking into account that on-line shopping does have it's difficulties as you cannot see and judge item as you would if it were in front of you, the quality of SecretSales items is really good. The prices are great too.
Date of experience: March 7, 2015
A little bit about us
Secretsales has one very simple goal – to save you money every time you shop. Unlike traditional retailers secretsales launches new sales every single day of the week from hundreds of well-known brands, all at 30-70% off. This means that not only is there something new to shop every time you visit, but you’ll never pay full price for anything.
How it all works?
As a flash sales website we launch new sales every day from hundreds of brands you know and trust. Every sale lasts for 4 days and has discounts of between 30- 70% off, giving you what you want for less.
Top tips for shopping at secretsales
Our sales run for a limited time only so you need to be quick to get the best deals. Visit secretsales every day to ensure you don’t miss out and open our daily sales emails to see what’s new.
In order to bring you such amazing discounts we only place an order with our brands once a sale has ended. This means it will typically take up to two weeks for your order to arrive. But with our products at such tempting prices, we think it’s worth the wait.
Look out for the speedy 3-5 day delivery symbol on specific sales if you want your goodies sooner.
Don’t forget - everything in our Outlet will be delivered within 3-5 days.
The team
Launched by two brothers – Nish and Sach Kukadia – six years ago, secretsales is now a thriving team of about 100 people based in Notting Hill, London. We’re as passionate about making our company a great place to work as we are about getting you the best possible products at the best possible price. Find out what goes on at SS HQ by following us on twitter and facebook.
Our investors
We have a passionate team of institutional investors including Doughty Hanson Technology Ventures, Pentech Ventures, Partech International and Connect Ventures. As members of our board they’re fully committed to growing secretsales and fully support the business in both a financial and advisory capacity.
Future Fifty
#FutureFifty programme
SecretSales has been chosen to be part of a new government-led initiative - TechCityUk’s #FutureFifty programme. This means we’ll be given additional support to keep growing and improving our website to make sure our customers have the best possible shopping experience.
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Many thanks Bharat, we are pleased to hear this and look forward to you shopping with us again.