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Secret Sales has a rating of 3.1 stars from 630 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Secret Sales most frequently mention customer service, great prices, and high street. Secret Sales ranks 6th among Designer Clothes sites.
Good delivery. Took a punt and ordered some Vans trainers, arrived quickly with the option to return, great item much cheaper than from elsewhere., would recommend.
Bought two leather jackets with star logos on for size...when they arrived they looked like they had been painted on by a 5 year old.smudged cheap rubbish.said they had been reduced from nearly £500 to £80.they are not worth £20 even.I'd be embarrassed to wear the jacket. How they could send them out in that state is beyond me.emailed them no response so now having to go through PayPal as I'm not paying to return this rubbish.
I have used Secretsales on a number of occasions. The great thing about this online company is that there are also real people you can contact in the event you have an enquiry.
They tend to have a good number of brands on sale: the only down fall is that if you don't act quick, all can be gone before you get yours.
That said, every good thing has a draw back.
Would highly recommend.
Date of experience: July 17, 2014
I love shopping with secret sales. They offer a great selection of products of my favourite brands and designers. The sales are very frequent and the products are pretty much current collections and the discounts are amazing. There has been many time when I found products on secret sales that I previously bought in the shop for way more money so I really appreciate the possibility to shop my favourite brands at discounted rates. Absolutely great service and fantastic choice constantly updated on their website. Highly recommended.
Date of experience: April 26, 2015
I have ordered lots of stuff from Secret Sales. The quality is always very good, the selection of goods on offer is varied and desirable. I have only ever sent shoes back because they were too narrow but I loved them and was willing them to fit me. Service is great and you never need to worry about anything, Staff are always available to help you.
Tip for consumers:
Trust your eyes the stuff on offer really is this good.
Date of experience: October 28, 2014
I discovered secretsales.com a few months ago. I can only now say that I am hooked! I am now able to pick up some fabulous label brands with such great discounts. Even better is the loyalty scheme where you earn points every time you spend. This is such a great site with so much variety I would recommend checking it out
Date of experience: March 30, 2015
Have been shopping at Secret sales for about a year now. I love the products, the design of the website, the offers and of course the vouchers. The customer service is excellent. Goods almost always arrive before the estimated time. Returning unsuitable goods to the shop is easy too. No questions asked. Refunds are made in a timely manner. Did I mention the customer service? Very communicative and honest. My queries have always been dealt with the same day or the day after at the latest. All and all shopping at Secret Sales has been a pleasure.
Date of experience: December 4, 2013
What an outstanding service! Certainly won't be going anywhere else in the future. You are the best shop online I have found online. Great prices, a wonderfully easy to use website and your shipping prices are also the best I've seen. I love you!
Tip for consumers:
Secret sale is an amazing website! They have amazing prices, products and services! It´s all amazing about Secret Sale
Date of experience: November 7, 2014
Secret Sales are amazing - the designers, the choices, the prices! The customer service team are very helpful too, and I look forward to receiving their daily offers! Haven't shopped anywhere else in years!
Zoya, beaconsfield
Date of experience: June 6, 2014
Big brands with low cost value... Worth to spend money with. Very helpful customer service; if you have any queries, they will get back to you ASAP. Customers being valued.
Will definitely keep coming back to their website
Tip for consumers:
Keep on browsing the site, you will get surprise of your life buying items you thought you can only buy in your dreams
Date of experience: December 11, 2014
Secret sales has great choice, fantastic offers and they deliver on time. Quality is very good and on the rare occasion I have had to return something, it was processed very quickly. The bonus points system is excellent too.
Date of experience: June 18, 2014
Many thanks Steph, we are pleased to hear this and look forward to you shopping with us again.
Didn't realise I've been shopping with Secret Sales for 2+ yrs now. I've notice that they been trying to improve customer experience since and that makes me wanting to go and check what's up there on a daily basis.
Tip for consumers:
The lead time might be longer than shopping in a store but it is all worthy of the wait.
Date of experience: October 14, 2014
I have never been disappointed with any of my Secretsales purchases. The discounts are phenomenal and allow me to treat family, friends and myself, of course, to things that ordinarily might be a little out of my price range.
Date of experience: February 26, 2015
Great site to find incredible deals that you won't find anywhere else, and it has maintained a certain amount of exclusivity which means that you won't end up looking like everyone else on the high street. Can't praise it enough. It's my go-to on pay day!
Date of experience: November 10, 2015
I've used Secretsales many times now having initially heard about the website from a friend. I now visit the site almost on a daily basis, such are the range of new product offers they have every day. The shopping experience with Secretsales is very good. The website is quick and simple, the ordering process is straightforward and the customer service provided is more than sufficient. Best of all are of course the offers available; you won't find better prices on such a huge range of product types in one place anywhere else on the internet!
Tip for consumers:
I really recommend Secretsales to anyone who likes to shop for quality products at great prices! Even if you're concerned about ordering online, your experience with Secretsales will not disappoint!
Date of experience: October 6, 2014
I use Secretsales more than two years and very satisfied with the service. Several times had to make refunds, everything was quickly and without problems. Prices and terms of delivery there are more than attractive. Thank you. Pleasant to deal with professionals.
Date of experience: January 8, 2014
This is a great site which offers a wide variety of products at discounted rates usually between 40%-60%. I like the concept and the service, no hidden costs and when you shop often enough they offer a free delivery, which is great. You don't need to worry about loosing money on delivery costs anymore.
Date of experience: November 14, 2013
Ordered an iPad case which apparently cost £59 from I gadgetry they were selling them for £16 plus £4.95 p&p seemed like a great bargain what I received was a piece of junk I could have picked up at a market stall for about £2 no way had that ever cost £15 never mind £59 they claimed it was worth I emailed my complaint right away still waiting for them to get in touch I now have to pay recorded delivery to send this piece of junk back never again!
Date of experience: November 12, 2012
I ordered 2 pairs of boots. One pair came and the quality was very poor, all lumpy inside and looked cheap. The other pair were totally the wrong item! Not impressed and wont be ordering from them again.
Now to go and package them up and try and get a refund...
Date of experience: November 6, 2012
I check secret sales once a week minimum! Otherwise I would be shopping everyday. It is the only website were I trust what they are selling, even when you can´t believe the price of the item!
Love It!
Date of experience: December 13, 2013
I have been using Secret Sales for years now and am extremely happy with the service. The variety of products they have is great and you can always find something, especially with the added incentives of discounts, loyalty vouchers etc.!:)
Will definitely continue using it!
Date of experience: October 26, 2015
What a great shopping experience. Top including including designer, vintage, quirky and unusual. The experience of shopping with secretsales has been a quality one from start to finish... email alerts of sales and order status, loyalty bonus scheme, easy payment method with paypal, great choice and even better prices. Id definitely recommend secretsales for a great on line shopping experience that offers quality goods across a range of price brackets.
Date of experience: June 13, 2014
Many thanks JESS, we are pleased to hear this and look forward to you shopping with us again.
Secretsales offers designer clothes and items for the home at a fraction of the price. A fantastic site with such great savings. Items are always well packaged and should you need to contact the customer service team, they are always so helpful.
Visit Secretsales - can highly recommend it!
Date of experience: November 26, 2013
A fantastic site with excellent customer service. The range of items available at such good prices has enabled me to spread the cost of Birthdays and Christmas. Even better, it has encouraged me to 'step outside' the high street for fashion, which at 70 but not ready for crimplene, has been a huge bonus as well as confidence builder. The up front p&p for a year has been fantastic value.
Tip for consumers:
shell out for the year p&p - it really is worth it
Date of experience: November 20, 2014
I ordered boots for 90£ and they took the money then never dispatched the boots. After a long wait I emailed secret sales and they ignored me. Thank fully I had paid using PayPal, so I raised a refund request with them and PayPal got me my money back the same day. Without PayPal, I think I'd have lost my money entirely. Don't use SecretSales, it's not reliable or safe.
Date of experience: October 19, 2021
Have ordered various items from this company and not once have the items arrived on time. When contacted they give a new date and then surprise surprise no delivery, 'they hold your money for weeks on end and then take ages to return it, avoid at all costs
Date of experience: February 1, 2018
I've placed two orders for the same blazer, they tell you it will arrive, you wait almost 2 months and then they just tell you that you won't receive it. All they do is give you a £5 voucher and you still have to pay for delivery which is very expensive.
Worst experience with them! Don't recommend! Never order from them!
Date of experience: October 16, 2015
A little bit about us
Secretsales has one very simple goal – to save you money every time you shop. Unlike traditional retailers secretsales launches new sales every single day of the week from hundreds of well-known brands, all at 30-70% off. This means that not only is there something new to shop every time you visit, but you’ll never pay full price for anything.
How it all works?
As a flash sales website we launch new sales every day from hundreds of brands you know and trust. Every sale lasts for 4 days and has discounts of between 30- 70% off, giving you what you want for less.
Top tips for shopping at secretsales
Our sales run for a limited time only so you need to be quick to get the best deals. Visit secretsales every day to ensure you don’t miss out and open our daily sales emails to see what’s new.
In order to bring you such amazing discounts we only place an order with our brands once a sale has ended. This means it will typically take up to two weeks for your order to arrive. But with our products at such tempting prices, we think it’s worth the wait.
Look out for the speedy 3-5 day delivery symbol on specific sales if you want your goodies sooner.
Don’t forget - everything in our Outlet will be delivered within 3-5 days.
The team
Launched by two brothers – Nish and Sach Kukadia – six years ago, secretsales is now a thriving team of about 100 people based in Notting Hill, London. We’re as passionate about making our company a great place to work as we are about getting you the best possible products at the best possible price. Find out what goes on at SS HQ by following us on twitter and facebook.
Our investors
We have a passionate team of institutional investors including Doughty Hanson Technology Ventures, Pentech Ventures, Partech International and Connect Ventures. As members of our board they’re fully committed to growing secretsales and fully support the business in both a financial and advisory capacity.
Future Fifty
#FutureFifty programme
SecretSales has been chosen to be part of a new government-led initiative - TechCityUk’s #FutureFifty programme. This means we’ll be given additional support to keep growing and improving our website to make sure our customers have the best possible shopping experience.
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Many thanks Zoya, we are pleased to hear this and look forward to you shopping with us again.