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Secret Sales has a rating of 3.0 stars from 630 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Secret Sales most frequently mention tracking number, wrong item, and many times problems. Secret Sales ranks 6th among Designer Clothes sites.
This company does not typically respond to reviews
Good delivery. Took a punt and ordered some Vans trainers, arrived quickly with the option to return, great item much cheaper than from elsewhere., would recommend.
Re advertised as 81%; 78%; 74% etc cheaper than RRP. It wasn't until the items arrived that I actually looked them up, as I was excited by the saving, only to discover that they were all much more expensive than the RRP and I could have got the same products much cheaper had I got them from the high street. Surely this sort of misselling should not be permitted.
I would recommend SecretSales without any doubt! The service is very good, the presented labels are great and the prices are excellent!
Top website to get good deals and love the loyalty scheme. Would recommend this website to all my friends and family
The service is fantastic, I can't fault it at all. The loyalty scheme is brilliant too, I'd recommend it to anyone
Very good for Bargain lots of Design goods love it will definitely recommend it for anyone looking to buy designer goods
I have been shopping on this site for years now and have always been satisfied with my purchase. I highly recommend this site@ ++++
Great variety of brands with really good offers, customer service is excellent, with great loyalty rewards
Great value and great quality. There is usually something for everyone on there and their customer service is second to none.
Always pleased with anything I have purchased (usually clothing and shoes) and have rarely had to return anything
Tip for consumers:
Sign up for annual delivery charge or remember to order a returns label (just in case!)
Good service, Good Delivery, Good Customer Service. I like the new Loyal point programme of the site. Overall, its a good shopping site!
Super shopping - spent loads and will carry on - an extremely trustworthy site which is highly addictive, worth a browse everyday.
No update on a delivery, tried all ways of getting in touch. Now 50 days after order made, took money... this will be next years present... AVOID
Very easy ordering process and loyalty points allow for free delivery. Good selection of brands at big discounts.
Brilliant service from Vanessa Cunha! She looked after me and made it easy to understand what was happening with my orders! Big thumbs up!
Awesome websites and quick response to queries. Just the cost of returning items is slightly off-putting. Products are great!
I have been impressed with the varied range of brands and prompt service secret sales has provided. Would definitely recommend buying from them.
Superb service and genuine, daily discounts on top name brands unlike other 'sales' sites. Very happy & loyal customer :)
Love this website!
Authentic products, no problems during transaction! Have been purchasing a lot from them lately
Many thanks Giovanna, we are pleased to hear this and look forward to you shopping with us again.
First class service. Always happy with delivery and products.
Can't fault at all. Brilliant customer services too
Paypal keeps saying I am timed out when I try to purchase good, yet I can get into my account on other sites
H I spoke to your customer sales and was told I would get a call back that afternoon, PROMISED! Nothing and its two days ago, WHAT THE HELL IS WRONG with your customer service, My watch lay around at your office as the paper work was lost, I called in mid-October chasing after waiting 6 weeks, now I find out that its only just been sent off, and it may not get to me before I leave the UK.
You wont let me chase the repair company?
I have never heard of a watch repairer taking 6 weeks, if I had known this I would have paid for it locally to have been done, which I can get in three days.
Perhaps you would have the decency to ring the repair company have them Fed Ex back to you and on to me, happy for you to use my Fed EX account and I will pay for.
This was a birthday present given to my Fiancée on 7th August, she would like to have it back working. Surely your repair company will return it if we arrange fed ex, and I will deal with the repair…
You have a good product, but you will lose your business with customer sales like this, I can guarantee that!
Please respond
I can't describe how DISGUSTED I am with SecretSales http://www.secretsales.com/
Almost ONE MONTH AGO, I purchased shoes from http://www.secretsales.com/
I called their Customer Service Department TWICE and both times they PROMISED ME THEY WILL CALL ME BACK OMERA WITH SOME NEWS ABOUT THE DELIVERY "ISSUE"... THEY NEVER CALLED ME BACK...(
After 10 days, I sent an e-mail to *******@secretsales.com and let them know I was disgusted with their service and I wanted my shoes or my money back... ALL I GOT was an auto-reply e-mail saying the following:
Thank you for contacting Secretsales.com. We have received your e-mail and our Customer Service team will be responding to you as soon as possible.
(...)
We hope this is helpful and again, thank you for contacting us. Well be getting back to you as soon as possible.
Kind Regards,
Secretsales.com
Customer Service
D: *******522
T: 0345 8739 522
F: 0345 8739 523
A: Newcombe House, 45 Notting Hill Gate, London, W11 3LQ
1) SecretSales TOOK MY MONEY
2) SecretSales DIDN'T DELIVER MY SHOES
3) SecretSales COMPLETELY IGNORED ME
4) SecretSales SCREWED ME OVER BIG TIME!
SecretSales NOT ONLY TOOK MY MONEY AND DIDN'T DELIVERED THE SHOES, BUT ALSO WASTED MY PRECIOUS TIME!... And they still believe that re-founding the money is ENOUGH?
At this point I DON'T BELIEVE I WILL GET MY MONEY BACK!
I WILL MAKE SURE MY FRIENDS AND FAMILY KNOW SECRETSALES IS A SCAM!
I feel conned and very very stupid after ordering from two of their sales. Should have done my homework. The first had the following blurb at the head of it:
"Valentino handbags
Founded by the Italian designer Valentino Garavani in 1959, the eponymous label is renowned for its fairytale-like feminine creations as well as the brand's signature red dress. Since Valentino's retirement in 2008, the company is now headed up by designers Maria Grazia Chiuri and Pier Paolo Piccioli."
They stated that the bag I ordered retailed at £190 (didn't know that Valentino Garavani's bags sell for £000s!). I thought I was getting a real bargain at £55. The bag turns out to be a MARIO Valentino which I could have bought at Debenhams for, you guessed it, £55! I like the bag but the DELIBERATE misleading by SecretSales has spoilt my enjoyment of it.
In the meantime, before I found out about their shady marketing technique, I ordered some jewellery which they IMPLIED, in the same way as above, was Victoria Fine Jewellery which turned out to be a line just called Victoria which is made in China. I need say no more.
NEVER, NEVER again will I order from these con merchants.
Oh yes, surprise, surprise, no reply to my email.
I bought a Gucci soho bag from Secret Sales in August 2016, it broke after only a few months of use. I took it to Gucci London and they sent it to Italy for repair. They have just come back to me to say the bag is a fake. They confirmed to me that SecretSales is NOT an authorised Gucci retailer. I have contacted Secret Sales to let them know and I have asked for a refund. It's been over 2 weeks and I have tried to contact SecretSales via email and telephone. No reponse. I will be starting legal proceedings as it is illegal under section 75 to sell fake designer goods. DO NOT BUY FROM SECRETSALES! I HAVE LOST £528!
Below is the exact email from Gucci.
"Following our telephone conversation, we would like to inform you that we have received a feedback regarding your bag left to be repaired in our Bond Street store.
We would like to confirm you that we have received you bag unrepaired back in our store.
The reason why the repair could not be performed is that unfortunately the bag is not a Gucci product.
The security tag is not present in the bag and the codes embossed in the bag do not correspond to our internal codes.
The bag is now ready to be collected at your convenience in our Bond Street store.
Should you need any further information do not hesitate to contact us,
Kind Regards,
Giulia
Gucci Care Service
GUCCI
London Bond
34 Old Bond Street
W1S 4QL London, UK
Phone: *******716 "
Edit
The item I bought online was delivered to me today - the set up implied the latest day of delivery would be 19th February - I got it a week early!
Gain trust and grow your business with customer reviews.
A little bit about us
Secretsales has one very simple goal – to save you money every time you shop. Unlike traditional retailers secretsales launches new sales every single day of the week from hundreds of well-known brands, all at 30-70% off. This means that not only is there something new to shop every time you visit, but you’ll never pay full price for anything.
How it all works?
As a flash sales website we launch new sales every day from hundreds of brands you know and trust. Every sale lasts for 4 days and has discounts of between 30- 70% off, giving you what you want for less.
Top tips for shopping at secretsales
Our sales run for a limited time only so you need to be quick to get the best deals. Visit secretsales every day to ensure you don’t miss out and open our daily sales emails to see what’s new.
In order to bring you such amazing discounts we only place an order with our brands once a sale has ended. This means it will typically take up to two weeks for your order to arrive. But with our products at such tempting prices, we think it’s worth the wait.
Look out for the speedy 3-5 day delivery symbol on specific sales if you want your goodies sooner.
Don’t forget - everything in our Outlet will be delivered within 3-5 days.
The team
Launched by two brothers – Nish and Sach Kukadia – six years ago, secretsales is now a thriving team of about 100 people based in Notting Hill, London. We’re as passionate about making our company a great place to work as we are about getting you the best possible products at the best possible price. Find out what goes on at SS HQ by following us on twitter and facebook.
Our investors
We have a passionate team of institutional investors including Doughty Hanson Technology Ventures, Pentech Ventures, Partech International and Connect Ventures. As members of our board they’re fully committed to growing secretsales and fully support the business in both a financial and advisory capacity.
Future Fifty
#FutureFifty programme
SecretSales has been chosen to be part of a new government-led initiative - TechCityUk’s #FutureFifty programme. This means we’ll be given additional support to keep growing and improving our website to make sure our customers have the best possible shopping experience.
Many thanks Annika, we are pleased to hear this and look forward to you shopping with us again