Secret Sales

Who or which online site can challenge secretsales? None cus they deal with quality products i shop everyday on secretsales cus i dont regret buying them products. Kpa kpa kpa movement is wat am talking about. Looking smart, gorgeous, cute, stunning n adorable is every womans dream so shop online on secretsales n make dat kpa kpa kpa movement. Cus u never get a kind anywhere.

I bought few items and they didn't delivery. After 2 months they said that they didn't do delivery to Ireland anymore. But in the website was saying that they do the delivery to Ireland.
After all the bad customer support they did the refund in many parts. After 3 months aí still with the money to receive back. Definitely one of the worst company.

I have been shopping on Secretsale for a three years and as a consumer I have always been pleasantly surprised by the quality of the goods, amazing prices and the service. I rarely have to return an item but when I do need to they are quick on the phone and in returning the funds to my account, and above and beyond helpful to the point I no longer shop in high street. As a reward I get to be a priority customer which mean I don't have to pay for P&P and I get my pick of the designer goods in a early sales!

Great company, and awesome customer service!

Always managed to find something to buy on secretsales, I have been recommeding it to my family and friends who also came to love it. One of the best shooping destinations for those who dont have time to go to shops, great prices and prompt replied from customer service. I spoke to amit whom was extremely helpful and I am very grateful with the outcome. I am a satisfy customer. Kai nahar

They are whitholding a refund belong to me and living about it emmy care manager said my refund was processed 21stof Dec no such thing recontact today told its processed today delay over Christmas even tho it was processed on 21st by emmy I'm reporting these crooks and advise to keep away this is 21st email and I got another processed email today liars

Amazing Sales and Amazing customer Service!.
Secret Sales is one of the most addictive shopping websites around!.
They have great designer sales and good with the season as well.
And some of the sales on the website is still full price at normal retailers its Brilliant. But what makes me keep wanting to come back is their customer service... They treat their customers really well. And they really go that extra mile for the customer. I have never had any problems with any of their staff. They infact have all been really friendly and helpful... and if you have any problems they solve it withing few hours which is great.

Thank you Secret Sales!

Keep up the GREAT work!...

Moona

I think SecretSales is one of the best places to buy well known deisgenr labels at an affordable price. I have meanwhile a Loyalty Plus member status so I do not the delivery so I shop regularily with Secretsales. It is a very easy and convenience way to shop. The website is very well structured and the payment is also very safe.
Highly recommend!

I ordered & paid for a craghopper jacket 18/6/23 & was told 3 days later that the jkt was to be delivered when it wasnt I contacted & they said there was a problem with the firm and they were sorting it. I was told a couple of days later that there was still a problem & they would sort it asap its now the 30/6/23 & I still have,nt got the jacket & despite lots of emails to them i cannot get anyone at secret sales to tell me whats going on or give me a refund.

I have used secret sales twice.
The first time, no problems.
The second was on 18th February I ordered a 'designer' jumper and a ring.
The jumper arrived 10 days later and was awful, poor quality. I decided to wait for the ring in case I wanted to send both back.
Ring didn't arrive so I contacted and explained, was told I was too late to return jumper.
Ring never arrived and after numerous emails on the 25th March I received advice that Hermes was returning the ring to secret sales, damaged in transit.
But, the ring was still available if I wanted to reorder it. Jeez.
Never again

To buy from this site the transaction went smoothly unfortunately the item was not suitable I returned the item and had to pay £8.95 to return and today is the 3rd September I have not had my money refunded and no one has responded back to my emails so I have now taken the issue up with PayPal

I purchased a prada handbag for over £1300 on April 1st. It should have been despatched before April 7 but today is May 2nd and the item still hasn't been despatched. Secretsales blame a change in warehouse but they haven't even acknowledged their lack of communication or updated my account details which still say item will be despatched by April 7th. I also have another order that should have been despatched before April 11th - again zero communication on this and even after sending a comprehensive letter of complaint to customer services they fail to acknowledge these major issues they currently have. I strongly suggest you think twice before buying anything from secretsales and if anyone from secretsales is reading this... take note that offering a dissatisfied customer a nominal voucher as a peace offering isn't an acceptable solution. Any customer with an ounce of sense won't buy from you again, so offering them a voucher is utterly pointless.

Bought a dress for £35 which was APPARENTLY worth £149 according to Secret Sales. I stupidly believed this and ordered it thinking I was getting a great deal. Looks like I should have done my research beforehand because when I received the dress and saw/felt how cheap the material was, I looked up other items made by the same company and saw their dresses retail at an average of about £15! It looks like it belongs on a market stall! I have no idea why Secret Sales claim it's worth £145 - It's not even anywhere close! Their customer service is also shockingly bad. I asked their Twitter account why I was suddenly being told my order would take a month just to be dispatched, even though it says on their website deliveries take 5-10 working days, and all I got was a cocky unapologetic response. They didn't even bother replying to me about the fact the cheap dress is being falsely advertised at an extortionate RRP. Will never use them again. DO NOT TRUST THIS COMPANY.

Absoloutely brilliant! When ever i need to buy a present for someone theres always something on there thats what i need! Always plenty of choice and wide range aswell as the best discounts going on major brands. If i had more money to spend id order alot more! Thats probly the only problem i always want more than what i can afford.

Despite receiving and signing for my return there has been no response regarding my refund! Despite several emails! You cannot speak with anyone on the phone either

I am a bigl fan of secrete sale. I found many luxuary brand in this website can be sold with a lower price even for the new add goods. It is definitely an amazing thing for me. I belive I will continue to buy the goods form this website.

First of all; the boots that I received have clearly been used by someone else before and sold to me as "NEW"!
Returned them straight away on the same day with post PAID BY ME (tracked and signed for). I can see that the boots were received on the following day.
TWO WEEKS later still waiting for a refund!
ALL my emails were ignored and there is no phone number to speak to a person!
THIEVES!
You MUST give me my money back!

Prepaid thirty pounds postage for goods. Clothing very hit and miss for sizing and after sending six requests for pre paid label as I had PAID FOR IT, I have been asked AGAIN for the order number etc. I reported this to them it was totally ignored! How to resolve this? Shop at Achicha!

I've ordered from secret sales before and it's been OK, however I bought few items from them by esos which never arrived, it's been a nightmare to get them to look into the matter, they use a very unreliable delivery company, I'm very disappointed how you can't even talk to someone, the robot will tell u someone will be with you in 14mins and it's never happened, very bad customer service.

The package arrived opened and one item is missing. After painfully long conversations with the Customer Service, the rest of the parcel arrived after two weeks. Because the garment arrived much later than when I expected to wear it, I asked for a free return BUT THEY DIDN'T REPLIED. Again, I will contact my bank for this disservice on their behalf. They are a ridicolous and totally unprofessional company!

I have been a member of SecretSales for a few years and have always been delighted with the service, deliveries, customer service and efficiency and quality they give. I pride myself on having high standards and have little tolerance for poor customer care. So WELL DONE to Secretsales who have never failed to keep to their impeccable standards!

Has been by preferred way if buying fashion items for years.

Easy to purchase high end items. With no quibble returns policy

Staff are friendly and polite

Have been a customer of secretsales for many years and have no complaints. Wish them further success in bringing enjoyable shopping to people's homes.

Poor return service and policy
Discourage me to shop from this website ever again.
Pals, please learn how to make business in the 21st century. Asos can give you a good advice