SelectHomeWarranty

This is my first time with this company and the agent who helped me with my first claim was friendly and professional and answered all my questions. I was very pleased!

The company refused to pay for repair which they asked me to get it done, and suggested they dont care if I dont have hot water and freeze during the coldes days between 12/18/2022-12/21/2022.

Please do not waist your money, this company is terrible! Not only that all customer service is out in Patagonia somewhere, but you have to wait 30 minutes to as long as an hour for them to answer a simple call. When they answer, your problem is not solved and you ask to talk to a supervisor they say "we have no supervisors available, they are on other calls". When you state that you have time to wait until a supervisor is available, they say" we cannot wait with you on hold because we need to serve other customers". This is awful customer service! We had American Home Shield and they were amazing. Select not only that does not take care of your claim ( we have been for 7 days without air conditioning in Florida summer and spent numerous hours with Select on the phone), but they cannot even do a preauthorization appropriately for a contractor that we were forced to find on our own because Select had no contractors that want to work with them. Matthew Gonzalez employee # 0419 ( I am sure this is not his name or employee number) just shared with us that upon the contractor diagnosis being completed, the contractor needs to call them and get preapproval for the service otherwise we would not get reimbursed. So basically not only that they do not have a contractor to serve us, but they think that a contractor that is usually charging by the hour will have time to wait for the customer service to answer a call with an average hold time of 30 minutes. WOW! We lost money, time and please save yourself aggravation most of all!

I'm not sure how this company received so many positive reviews; perhaps they are from those working for the company. Not sure. But check the BBB website and you'll see just how many complaints they receive and how poor their service is.
I lasted 2 months with them before cancelling my membership. This was an overall terrible experience. I found them to be uncommunicative and unreliable. The website is not very good - there is no way to check your account at all. Calling to speak with someone is a hassle and very frustrating. You may be hung up on. You may have to keep getting transferred. It takes a while to get anything done.
I submitted my first (and only) claim with them to repair my AC unit. An outside company came and I paid $75, but this was only a diagnostic. I was told that AC repair was covered under my "Premium" contract. The AC company reported that the condenser coils needed to be cleaned in order for the AC system to perform better. Select Home Warranty did not accept this and would not cover the job. I had to cancel right away because it took days to get to this decision and I found it incredulous to not have this covered. This is the very reason to have SHW and they failed miserably. The previous company I used did cover this so perhaps I will go back to them. If you are looking for a company to insure household appliances - I would implore you to shop around and look elsewhere... avoid the problems I had.

As a Realtor, I've had dealings with many home warranty companies and this is by far the worst one out there. DO NOT USE THIS COMPANY - they will say they will "repair or replace" but when it comes time for a big ticket item, they will find some loophole in order to not pay out. In my case, my HVAC system completely failed - even though their own technician said in the diagnosis that the damage/failure was not caused by "freon or a freon leak" SHW has denied my claim saying they don't cover any HVAC issues relating to freon. WTF? Now I have a $11k HVAC replacement bill to pay for out of pocket - and I will be seeking legal advice to sue this horrific company. Stay FAR FAR AWAY! Wish I could give zero stars.

First, my garage door stopped working gave technician $75 who tried to get me to replace doors for $2-3 thousand dollars. Select offered me $150 I'm still waiting on 30days later so they can get another payment deducted my bank. Second air conditioner needed a part they would not cover. Third my heating stopped working called in claim they sent Sears technician who says he couldn't fix after waiting about five days cold home said they would send another tech…still waiting…I tried to cancel contract told me I would not receive $150 that's due to me. I'm canceling ASAP after check arrives. They lie a lot. RIP-OFF COMPANY DO NOT PICK SELECT HOME WARRANTY! 0 stars recommended

DO NOT! I REPET, DO NOT USE THIS COMPANY!
I purchased the full 5 year plan thinking I would be covered for anything, like the very enthusiastic salesman said (eyes rolling). NOPE! First claim was to fix my icemaker - no sorry that's not part of your platinum coverage? Really? I gave them my model number of my fridge to make sure it was all covered! Still a NO... Second claim try,, microwave went out. It's a $400 built in microwave that they said isn't worth repairing and they cannot replace it because it's too old so the gave me $95 towards a new one? HA-HA, laughable at best! I was so frustrated I asked for a refund of my policy and then for the last slap in the face, $75 to cancel and it's prorated, and a few more things they subtract I could barley get my money back! DO NOT USE THIS SCAM OF A PLACE!

"We had an AC problem, Their preferred contractor came to evaluate, two days after filing claim, on Tuesday. With it being 100 degrees outside, I told the contractor to come back the next day and fix my issue, so we would have AC on the 100 degree weekend(with elderly family coming for a visit.) I paid the contractor in full for his work, to have SHW deny my claim because it didn't go through the 24-48 hour of approval process. After several lengthy calls and no return calls, I finally was able to get a manager return my call. Still denied. They have ZERO sympathy for their customers, as they go by rule in the contract about prior approval. I asked to speak to his boss to no avail, as they said they don't have phone availability to the end user. I am going to cancel my plan, and report them to the BBB as well as give them negative reviews on every website I can. Very unprofessional and unjust. This has been the worst experience anybody should have to deal with. I wouldn't even give them one star, as we put the full amount."

The WORST warranty company I have every had to deal with, bar none! They have no interest in customer service. My (covered) pool pump died. They sent out a technician to diagnose the problem. His diagnosis was a dead pump that would need to be replaced for $2600. 00. 3 weeks later I still had no (Pentair) pump and a pool turning green. Reason: "I can't find anyone that has the pump in stock." I bought a comparable (Hayward) replacement pump and replaced it 2 days later.
Now the problems with Select Home Warranty begin. I called to find out how to proceed with the claim for a reimbursement. Which was only going to be $400 BTW. They said to send in the invoice for the pump and they would process the claim and reimbursement. After sending in the invoice and waiting over a week with no notice or update I called, only to be told my claim had been denied. This is now the 7th week. Every week I call to have, what I feel is a legitimate claim, I get a different reason for rejecting the claim. We don't have an invoice. No diagnosis from technician. No authorization to proceed with repair. Every call is a different excuse for not reimbursing my claim. Today I am resigned to the fact that they will never cover my claim. They have no interest in customer service. I asked to have my policy cancelled and the have the audacity to tell me there will be a $75 dollar cancellation fee. Do yourselves a favor a use a different home warranty company

This company is totally SCAM. All they do nothing and you have to pay copaymets and over pay cost from your pocket and wasting lot of time calling centre in Philipines. Horrible exprience.