I contacted them last night and they want to schedule appointment today. I was very impressed with their response time.
Plumbing leak in ceiling. Plumber turned water off to house. SHW says it will take 2 days to approve repair.
This company is impossible to reach once you have a filed claim. After my waiting period (>30 days from signing the contract), my garbage disposal froze up. They set up a plumber to come to my house. When he evaluated that it needed to be replaced, he said he had to call SHW and get approval. He couldn't reach them, so he installed it anyway. The next day, he called me and said SHW denied the claim so I had to pay him the remainder of the work. I did, because it wasn't his fault, but SHW put me on hold for 1.5 hours and then told me the claim department went home for the day so I'd have to call back. When I finally called, they said I was still in my waiting period (I wasn't) and wouldn't approve the claim. I demanded my money back, and they put me on another hold. They tried to keep my business, but I knew (and the plumber also warned me) that they would always try to get out of replacement/repairs. I got my money back (most of it...they kept $84 of the $1320 I paid). Please read BBB reviews before purchasing a home warranty plan.
I only was following up on my new warranty contract to make sure my daughter received information if anything goes wrong while I am out of town.
The call didn't take us more than 5 minutes in order to establish a claim. Quick and easy is the way to go with Select Home Warranty.
I got a fast and satisfactory resolution to my leaking garbage disposal issue. Customer service was prompt and courteous.
Called to get coverage. Steven was very helpful and did a great job explaining the service. Also great Pricing
Even when the representative didn't answered all mu questions, the service was fine and I got a good deal.
The plans are competitive and comprehensive. Overall worth the peace of mind. Covers everything their competitors cover as well.
I got a great deal, and it comes with roof coverage too! I would recommend getting the platinum plan.
SelectHomeWarranty helps homeowners save money on repairs that will occur at some point in the life of the home.
Prompt response! It was good to see they followed up on their promise to send out technician quickly thanks.
Sales person Richard is very professional and efficient. Hope the service if any in future the same good. I like the contractor transferable.
Very good sales force. Have not had to use the service yet but hoping they are as good as they say. I signed up for 5 years and get a year free.
The Select home warranty was priced well and the representative gave me options for several years coverage which I did not order, but it was offered
They answered questions and gave other information during my claim call... Also was very clear telling me what to do to get my repairs done asap..
The agent I spoke with listened to my concerns and was able to put my mind at ease. Haven't made a claim yet, but stay tuned...
I am frustrated because they had to come out twice and since then no one has called me to update me on my new water heater
Courteous agent (Tom) offered clear details of the new warranty contract with Select Home Warranty company. Thank you!
The associate spent time reviewing several options with me. We were able to renew our warranty with ease.
Overview
SelectHomeWarranty has a rating of 2.1 stars from 967 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with SelectHomeWarranty most frequently mention water heater, maintenance records and fine print. SelectHomeWarranty ranks 1st among Home Insurance sites.
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- Mahwah, New Jersey, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members