SelectHomeWarranty

DO NOT BUY THIS, you will regret it. They would decline most of all your repairs, would lie about paying service calls and then you will have to cover the cost.

I was platinum coverage holder with selecthomewarranty. I called to report a claim on broken refrigerator, your ice maker is not in the coverage you want to pay extra fee to have that added. I said, no I want to work on the broken refrigerator for now. A technician showed up from APEX Appliance Repair Service. He looked inside/out, opened the back coverage touched couple of things, closed the covered and said compressor is broken could be fan. I asked, this is still repairable right!. He said yes, I need to get approval from warranty company. With parts and labor costs, I am not sure whether they will approve it or talk about replacement. I did not get call for 2 days. I followed up as this is needed working item. Lady on the phone kept me waiting for sometime! And said the sealed unit is not covered under the policy terms. I said, technician said, it is compressor and is fixable. Lady says, no sir compressor is in the sealed unit. (if the compressor is in the sealed unit, then what you mean my compressor is covered?) Immediately i figured out this is a rip off company. I asked for her manager/supervisor. She said there is no one else who can help other than her. I asked about cancellation, it will be $75 to cancel. I said. That's fine. Give the estimate how much i would get back! Oh, no the person who looks into that is on break right now. I will open a ticket and ask him/her to call back. You can guess now! No ticket, no call back. I don't understand why they make their living this way? I feel like the people on the road begging are more decent than these people. There is no place to write review on their site, they are all paid fake reviews from time to time to grab more fish!.

Bryan Oldman was very nice and explained the promotions to add roof leakage. He listened patiently as I explained what I wanted. Thank you!

TAKE NOTE THAT POSITIVE REVIEWS are all about the salesperson when they purchased the service contract - THAT is because they offer a discount if you leave a review - - ALL the ACTUAL repair requests are NEGATIVE!

The agent was rude and did not listen to the service repair tech that YOU sent! She called him on a three-way call and disregarded what he explained to her.
My claim was denied - I was initially told it was not "normal wear and tear" -

When I appealed because the repair service YOU sent specifically said "normal wear and tear" I was denied again - and then I was told it was because the report said - "no hot water & leaking"

She said "Leaks are not covered" I explained the leak was caused by the failure of the heating element... I didn't have a leak... that caused the break!

The repair guy explained that he saw no visible leak, just a damp floor, you will find that at any broke hot water heater!

The service man called me after this call and said I can not believe what they are doing!

English is my second language but the fact that I wrote that there was water coming from a water heater should not make your claim denied!

It is an old water heater that needs to be replaced due to normal wear.