SelectHomeWarranty

Third update: My AC broke and Select Home Warranty took 2 weeks to fix it in 100 degree weather. They lied to me on multiple occasions during this process. They wanted to save $200 which is why it took 2 weeks to order generic parts for the repair rather than having the repair done in 3 days with the appropriate Carrier parts. They lied to me and said they had ordered Carrier parts. They lied to me and said the repair technician didn't have parts which is why SHW had to order them. I confirmed all of this to be false. This was unethical and inhumane and this company will be losing all 5 of my accounts now. So saving $200 dollars just cost them over 10k in business with me plus all the people I will be steering away from them in the future. I work in real estate so this will cost you.
Second update: Do not use this company. You have better customer service options when it comes to home warranties.
Sales people were great obviously but customer service has been a total nightmare.
They won't answer the phone when contractors call so you have to schedule 2 visits with your contractor.
I've now requested 3 times for my policy to be emailed my policy information and have not received it. I own 4 separate 5 year policies with them. Really regret my purchases now.
I've spent hours on the phone with them just for simple services.
Updated: Contract clearly states when they decide on a cash settlement rather than repair or replace they pay you cash but this is not true. You have to jump through a bunch of hoops sending invoices, repairing and replacing the item yourself etc. I spent an hour on the phone over a measly $100 check. Other warranty companies just mail a check no question.
Subpar customer service, communication is poor, emails look like they were formatted in the 90's and lack needed info such as address, policy number etc. The website is useless.

The absolute worst company in USA they have the salesman that over talk the customer and steers the conversation for the benefit of the salesman. They are only looking out for themselves and their numbers, they lied about full refund within 30 days if you pay the full year. This Company is a SCAM and crooked. DO NOT USE SELECT HOME WARRANTY because they will "SELECT' not to listen to you 'SELECT' not to handle your claim, and 'SELECT' NOT TO HEAR OR CARE ABOUT THE CUSTOMERS/HOMEOWNERS. I AM FILING A COMPLAINT- IVAN IN RETENTION IS HORRIBLE, REFUSED TO LISTEN TO CUSTOMER, REFUSED TO GIVE TRANSFER OVER TO MANAGERS. REFUSE TO CANCEL POLICY.
TERRIBLE TERRIBLE TERRIBLE TERRIBLE.
They sell you with money back guarantee but when you cancel within the specified time, they charge you a cancellation fee plus prorated amount.

IVAN placed me on whole and left the call in hopes that I will hang up the phone because he refused to transfer me over to his manager, plus to provide me with his managers name and he wanted me to disconnect the call so it will not be on him for 'disconnecting' the call.

I bought a policy from them on Nov. 11,2023, and on December 21,2023, my dishwasher broke so I placed a claim to them. They refused to pay for repair citing their policy of 30-day coverage before a claim can be made! I'm not sure what calendar or calculator they are using! They ignored my attorney's letters to them so I have filed a claim with the States review board.
I continued to pay my monthly premiums until the end of July when I called and asked them to cancel because I was selling my condo and reminded them their service was lousy. They kept me on the phone for almost 1 hour trying to upsell me while transferring me from one person to another who would try even harder to upsell me to KEEP A POLICY ON A HOUSE I WAS SELLING IN A FEW DAYS! They were all like robots not listening to my reason for cancelling! I ended up having to scream at them to cancel my account for them to eventually agree to do so with a refund, only to have ANOTHER DEBIT TAKEN OUT four days later and no refund! The 'Sponserer's' reviews are paid for so don't be fooled by them.
I am a real estate investor and have relationships with thousands of other investors; I will certainly warn them all against this company!

I bought a 5 year policy and made a claim on 10/27/21 for my A/C which they did nothing about. On 7/31/2023 I made a claim for my oven that isn't working. One week later I get a call from a technician to come to my home. He arrives and is not able to get to the component. He calls Select and they are to send someone out that can access it. Another 2 weeks go by and no call, no technician. I called and was told how sorry they were and that they would get someone to call me to schedule the visit. Another 2 weeks and it is now 9/13/23 and no call. I called again at 10:23 AM and was told that they sendtme an email and no email. I asked to speak to a supervisor as I wanted to cancel my policy at this point. I was told that a supervisor would call me back in 2-3 hours. 6 hours later no call, no email. I called again at 4:20PM and another agent told me that my claim wasn't covered only parts. I again asked to speak to a supervisor and was told she had been there for 4 years and could handle my problem. She couldn't. I again asked for a supervisor and was told that one would call me in an hour. I finally got a call back only to be told that it was my responsibility to call them after their representative told me that they would have someone call me. Their resolution is that I hire a contractor to pull my oven out of the cabinet at my expense and then call them to come out again to fix the problem. WORSE CUSTOMER SERVICE EVER. DO NOT DO BUSINESS WITH THEM!

Have to say Select Home Warranty did have a repair man respond very quick, The operator I had spoken with was understanding, No complaint there but has been down hill since, I received this email this morning needless to say I am not a happy camper,

We have processed your claim for policy #*******.

You have been approved for a cash reimbursement in the amount of $150.00, which you may use towards repair or replacement of your current unit. After Email I received stated a Review of the information and diagnosis relating to your claim, it has been determined that the cost of repairs exceeds the current value of your unit. In the event the repairs or replacement exceeds this amount you will be responsible for the balance. Please see section 8 of your policy. Please review your contract carefully for limitations and exclusions. 8.2 Select's Option. Select shall have the sole and exclusive option to:

I. Select the Independent service technician to perform repair and/or replacement services;

Ii. In the event a covered system or appliance is deemed irreparable or it is not cost effective to repair, Select may replace the system or appliance with a system or appliance of like capacity, the price of which shall not exceed the depreciated value of the system or appliance being replaced;
Iii. In lieu of replacing a system or appliance that is deemed irreparable or it is not cost effective to repair, said determination being made by Select, Select may choose to pay a cash settlement for the irreparable component of the system or appliance,
For what ever reason, Your telling me my washer is worth $150.00, This just doesn't seem fair to me.as when I selected I did so with the understanding that; I My understanding was as follow Your covered item is repaired or replaced Simple as that. Get back to your life without the worry of what breakdown may be on the horizon, what your allowing me $150 to replace. I didn't think that it would be replaced compactly but I do feel it's worth more then $150 on today's market, Needless to say I am VERY UNSATISFIED, Will not recommend any friends to your