• SelectSpecs

SelectSpecs

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Overview

SelectSpecs has a rating of 4.1 stars from 182 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SelectSpecs most frequently mention customer service, high street, and prescription glasses. SelectSpecs ranks 12th among Contact Lenses sites.

  • Service
    61
  • Value
    59
  • Shipping
    60
  • Returns
    28
  • Quality
    59
Positive reviews (last 12 months): 87.5%
Positive
7
Neutral
0
Negative
1
36
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How would you rate SelectSpecs?
Top Positive Review

“Prescription glasses with reinforced frames.”

Craig D.
6/25/24

Due to work related risks I needed a second pair of prescription glasses this is due to legal issues of driving. If my glasses are broken at work, I cannot legally drive safely. I scouted SelectSpecs and found a pair with lenses made of compacted material which will not shatter easily. After uploading my prescription and picked my chosen frames I paid a decent ( as in not costly) price. My glasses went in for processing and I received them 9-10 days later. SelectSpecs are efficient, reliable and always affordable.

Top Critical Review

“Glasses STILL not received.”

Susan M.
4/11/22

This is the worse company I have ever dealt with, their customer support is dreadful. After numerous complaints I eventually got a reply from customer service apologising and promising it will be dealt with. My glasses are ready 'apparently' but have been in their quality control department for 10 DAYS! I have been waiting for over a month for an order that they day will be with you within 7-10 days.

Reviews (182)

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customer service (35)
Thumbnail of user ernier39
Australia
1 review
0 helpful votes
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January 12th, 2021

Select specs have been my provider since 2007. They are always quick to help with any inquiry or tech problem and this assistance smooths the way forward. Quality is excellent and their price has no comparison with my local dealers who charge over double the cost. Select specs, keep up the good work!

Tip for consumers:
Assurance

Products used:
Specs

Service
Value
Shipping
Quality
Thumbnail of user brucec962
GB
1 review
0 helpful votes
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June 10th, 2020

This is the second time I have used Select Specs and I am very pleased with the choice of products good price and delivery and will be using them again when required.
You can get 6 pairs of prescription glasses, for 1 pair at the optician.
Regards
Bruce Carter

Thumbnail of user maryh1194
GB
1 review
1 helpful vote
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April 1st, 2020

I bought two pairs of glasses for £5/£6 each and couldn't believe they would look as good in real life as they did on line - I was so wrong because they are fabulous! Bang on trend styles with perfect prescriptions for less than the price of my lunch time sandwich. I am recommending them to everyone I know - what's not to like? Brilliant.

Thumbnail of user gerarp
GB
1 review
0 helpful votes
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November 1st, 2019

Went above and beyond to ensure the spectacles I ordered for my partner were perfect when I left some vital information off the order, they mailed me a couple of times ensuring they could supply the correct product that she needed not what I had ordered, all the products we have had are exactly as described and as per her prescription hard wearing and good quality at a fraction of the cost we had been paying. We have had prescription glasses and prescription sunglasses (as seen in the picture below)

Thumbnail of user levim110
GB
1 review
0 helpful votes
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February 24th, 2023
Verified purchase

Unfortunately, my experience with the company was not satisfactory. Despite placing an order a month ago, I did not receive any response after sending multiple emails.

I then contacted the company through their chat service 4 times, where I was given excuses, such as:

"We have your frame, now waiting for your glass to be ready"

Two week passes by for the next excuse:

"We have your glass, now waiting for your frame."

However, even after receiving these responses, I did not receive any updates for another two weeks.

Ultimately, due to the long delay and lack of communication, I had no choice but to cancel my order, and now I am left without the glass I had hoped to receive.

Tip for consumers:
Just don't waste your time ordering from this comapany

Products used:
None as the product arrived

Service
Value
Shipping
Returns
Quality
Thumbnail of user alinap31
Ukraine
1 review
0 helpful votes
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September 24th, 2019

Thanks Selectspecs for my new I Wear prescription glasses. The price is very affordable - 2 times less than our high street opticians. The quality is perfect! Customer service agents react fast and are very professional. Will definitely recommend to my family and friends!

Thumbnail of user philc136
GB
1 review
0 helpful votes
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November 8th, 2019

Great company, very reliable, customer service are very fast in answering queries, second time ive used them and ill be back in summer for sunglasses for fishing.
Nice the way you can store your script on your account

Tip for consumers:
Great online business.

Products used:
Prescription reading glasses

Service
Value
Shipping
Quality
Thumbnail of user normanw85
GB
1 review
0 helpful votes
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October 18th, 2019

My wife and I have had a number of pairs of spectacles from SelectSpecs and never been disappointed, it's easy to place an order and the glasses are brilliant value. Give them a try you won't regret it.

Thumbnail of user angelac616
GB
1 review
0 helpful votes
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July 4th, 2020

This a brilliant company, l have ordered five pairs of glasses in the last months. I bought glasses from well know shop. To honest the select specs are great at half of the price. I will always get my glasses from them. You can check where your order is up and when they are going to be posted. I have so many compliments about my glasses. Well done. I will shopping with you lost times for my glasses x

Thumbnail of user edwinac16
GB
1 review
0 helpful votes
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October 18th, 2019

I have had the £6 glass for a few months now. I wear them for work every day and as a nurse they are in and out of my pocket with pens and other stuff and haven't been scratched at all. They are well made and excellent value for money. I was a bit sceptical about purchasing glasses online, however I highly recommend this seller and would purchase glasses from them again.

Thumbnail of user sidk33
Connecticut
0 reviews
0 helpful votes
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June 24th, 2022
Verified purchase

I bought a pair of eyeglasses with a progressive prescription from SelectSpecs. Their product and service was excellent- the eyeglasses ended up not suited to my face - the return process smooth and the refund was prompt. Will buy again.

Tip for consumers:
They have a tremendous variety of products/ eyeglass frames so have to be careful in selecting models and sizes.

Products used:
Prescription eyeglasses

Service
Value
Shipping
Returns
Quality
Thumbnail of user anniet126
GB
1 review
1 helpful vote
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October 21st, 2021

I ordered a pair of glasses to replace a broken pair. My optician said earlier they could repair mine was a minimum of 2 weeks. I ordered with Select Specs and within 10'days had well made and presented pair of glasses for a small cost. Excellent customer service, easy website to navigate and the quality of the glasses surpassed my expectations. I will definitely be using them again!

Products used:
Glasses

Service
Value
Shipping
Quality
Thumbnail of user sandyy54
Singapore
1 review
0 helpful votes
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October 6th, 2021
Verified purchase

Bough a box of 24pcs contact lenses. The expiry date is less than 1 year and it was not indicated in the product page. Customer service, Victoria De, can only offer us a refund if we mail back the lenses to them. We are located half the word away from them. Very disappointed and feel cheated after being a customer of several years. Do not buy contact lenses from them!

Tip for consumers:
Bough a box of 24pcs contact lenses. The expiry date is less than 1 year and it was not indicated in the product page. Customer service, Victoria De, can only offer us a refund if we mail back the lenses to them. We are located half the word away from them. Very disappointed and feel cheated after being a customer of several years. Do not buy contact lenses from them!!

Service
Value
Shipping
Returns
Quality
Thumbnail of user simonj79
GB
1 review
0 helpful votes
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June 11th, 2020

Really impressed with my purchase from Selectspecs.
Really good stylish quality glasses and at an amazing price.
Would definitely recommend and because the prices are so good I am already picking out what I am going to order next.

Thumbnail of user alisonm167
GB
1 review
0 helpful votes
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March 2nd, 2020

I got my glasses and the service was excellent price brilliant i was looking at having to spend at least £80 for 1 pair and they were only for reading with select specs i got 3 pairs for under half the price
I would order from them again
I would suggest you send in your prescription as i missed a bit off mine trying to do it myself but they were replaced and were very helpful with the problem

Thumbnail of user julieb1823
GB
1 review
0 helpful votes
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August 26th, 2021

I've recently required some driving glasses and returned to SelectSpecs for them. Saved £38 and I'm very happy with them. I would recommend SelectSpecs for anyone who knows what style of frames they prefer.

Products used:
glasses

Service
Value
Shipping
Quality
Thumbnail of user johnalany
GB
11 reviews
18 helpful votes
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October 9th, 2016

I have used this company now for some years and although I only order cheap reading glasses from them there service is second to none. I wrote asking for a screw because I lost one from the arm of the glasses. The glasses were 8-10 month old but in the next post came a new pair of glasses with their compliments. This was totally unexpected. Good company with excellent service.

Thumbnail of user clairem177
GB
1 review
0 helpful votes
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February 17th, 2020

I was tentative about ordering my glasses online, but a colleague at work had used SelectSpecs and that gave me some confidence. The ordering process was easy, and I felt reassured as I could upload my prescription to be checked. The quality of the glasses was above expectations and I am so very happy with them I have sent links to friends and colleagues already.

Thumbnail of user kair32
Switzerland
1 review
0 helpful votes
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August 31st, 2021

I own already several prescription glasses from Selectspecs and I was always satisfied.
You can buy regular standard straight glasses from several online-stores, but from the moment you like to get a special one like curved sunglasses with prescription and tinted lenses, SelectSpecs is the benchmark!
Awesome quality, a lot of different options, reasonable prices, very kind support!

Thumbnail of user kevinm955
GB
2 reviews
0 helpful votes
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October 23rd, 2019

I have now bought four pairs of glasses from SelectSpecs and they have all been of excellent quality and value with plenty of frame and lens choices to choose from. Purchasing online is easy and the delivery has been well within the time stipulated when placing the order. They are just as good as the store bought glasses at a fraction of the price. I will definitely be ordering more in the future.

Thumbnail of user robertp1144
GB
1 review
0 helpful votes
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October 18th, 2019

I put my order in and you could see the progress as each stage was carried out, i received them in the given time and being using them ever since with no problems, they will definitely be making my next pair.

Thumbnail of user regc7
Ireland
1 review
0 helpful votes
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October 21st, 2019

Bought a pair of sports prescription glasses on line and was very impressed with value, quality, options and how easy the whole process was. I could track the whole process from order through manufacure to delivery. Quick easy and very competitive price. Would highly recommend and will definitely buy again.

Thumbnail of user briand896
GB
1 review
3 helpful votes
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July 29th, 2020

Saw the advert on tv so decided to order a simple pair of reading glasses for £6. Plus postage I made sure that I attached my latest prescription from my optician to my order to ensure there could be no confusion. My glasses arrived and the prescription was incorrect, I sent them an email I have replied. Personally, I wouldn't go near this company again, if they can't get a simple order right, then there's no hope with anything more complicated.

Thumbnail of user sheilas1155
GB
1 review
0 helpful votes
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January 6th, 2024

Good service from knowledgeable staff. Really great prices and lots of styles to choose from. Also like that you can get existing glasses updated to a new prescription.

Products used:
Frame with Varifocal lenses

Service
Value
Shipping
Quality
Thumbnail of user glendaw53
GB
1 review
0 helpful votes
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December 7th, 2019

I'll order every time for my specs now... why pay 100's when I can pay 6 pounds... cost me 11.95 including posatge! Just brilliant all round... quality is really good and value is in beatable... I'll definately order again

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From the business

Prescription eyewear from only? 10 inc lenses & coatings. Up to 70% off high street prices. 10+ years online. Free delivery available.

Company Representative

Thumbnail of user jamesp1269
James P.

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