• SelectSpecs

SelectSpecs

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Overview

SelectSpecs has a rating of 4.1 stars from 182 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SelectSpecs most frequently mention customer service, high street, and prescription glasses. SelectSpecs ranks 12th among Contact Lenses sites.

  • Service
    61
  • Value
    59
  • Shipping
    60
  • Returns
    28
  • Quality
    59
Positive reviews (last 12 months): 87.5%
Positive
7
Neutral
0
Negative
1
36
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How would you rate SelectSpecs?
Top Positive Review

“Prescription glasses with reinforced frames.”

Craig D.
6/25/24

Due to work related risks I needed a second pair of prescription glasses this is due to legal issues of driving. If my glasses are broken at work, I cannot legally drive safely. I scouted SelectSpecs and found a pair with lenses made of compacted material which will not shatter easily. After uploading my prescription and picked my chosen frames I paid a decent ( as in not costly) price. My glasses went in for processing and I received them 9-10 days later. SelectSpecs are efficient, reliable and always affordable.

Top Critical Review

“Glasses STILL not received.”

Susan M.
4/11/22

This is the worse company I have ever dealt with, their customer support is dreadful. After numerous complaints I eventually got a reply from customer service apologising and promising it will be dealt with. My glasses are ready 'apparently' but have been in their quality control department for 10 DAYS! I have been waiting for over a month for an order that they day will be with you within 7-10 days.

Reviews (182)

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customer service (35)
Thumbnail of user ryanc578
GB
1 review
0 helpful votes
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April 1st, 2020

Great fast service. Website is really easy to use. Can't believe the savings I made after ordering the same glasses I would have bought on the high street for more than half the price

Thumbnail of user thelmap13
GB
1 review
0 helpful votes
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October 18th, 2019

Super specs excellent communication. I would recommend you to family and friends.The choice was so extensive it was difficult to choose just one pair.

Thumbnail of user briane637
GB
1 review
0 helpful votes
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December 10th, 2020

Good value, good frames, Conor made the two pairs of Specs. Exactly as i wanted.
Would recommend to anyone, will certainly buy again.
Slight delay at the moment, but Covid is slowing everything!

Thumbnail of user johnd7596
GB
1 review
0 helpful votes
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January 27th, 2023

Avoid – order was delayed, anti-glare coating is very poor quality and there is no substitute for trying on frames at an Opticians. Summary: I purchased my 1st ever pair of glasses from SelectSpecs and had a very simple reading glasses prescription, I really should have stuck with Boots Optician who were great, advised and helped me pick the right frames (Penguin). Being penny wise, I then choose the same pair form SelectSpecs – this was my 1st mistake. It took over a month for my glasses to arrive where Boots guaranteed delivery to store within 7 working days – select Specs gave the reason of Designer Frames taking longer despite their website suggesting 10 days. The Anti-Glare coating isn't good quality and after complaining, I was offered a discount for a second pair from Select Specs' 'Sliver' range. I selected and paid (£30) for a spare pair which i didn't really need despite being a very poor selection, only to be delayed again and then required to pay a further £55 as the cost of the simple prescription lenses had increased since the time (3 weeks & their delay) of my 'in process' order. This firm is really unprofessional, unreliable and untrustworthy. I still await a refund!

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Quality
Thumbnail of user jamesp1269
James P. – SelectSpecs Rep

Hi John

I have found your order for the Penguin glasses placed on the 21st November, this was for a non-stocked designer frame and as advised on our website this can take up to 28 days to arrive. This frame arrived with us on the 6th December and your order was completed and dispatched on the 9th December. This was completed in line with our stated timescales for this type of order. With regards to delivery, it does appear that Yodel delayed delivery until the 18th. Apologies for this.

With regards to the anti-glare coating, unfortunately we do not see any complaints with regards to this. The complaint you made was regarding the order timescales. If you have a specific issue with the coating, please alert our customer services team. We do not believe the provided coatings are of poor quality as these are regularly checked for QA purposes.

With regards to the recent order, as advised by our customer services team, a prescription was not entered during the order so therefore the price quoted was only an estimate and is subject to change upon receipt of your prescription. Upon processing your prescription for this rimless frame, there was an additional charge due for the lenses. Please do note that the frames and lenses selected for this order were different to your previous order so the products cannot be compared.

With regards to the cancellation, this is being processed for you as per your request on the 25th January. You will receive the refund shortly.

Regards
SelectSpecs

Thumbnail of user nigelw34
GB
1 review
0 helpful votes
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October 25th, 2019

Really happy with the service I receive from select specs never had a problem with any of their products and a quick delivery service would highly recommend them.

Thumbnail of user johnc4441
GB
1 review
0 helpful votes
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April 7th, 2020

Have used these people three times now twice for my father and once for me, great service great product and support were brilliant with my enquiry, would highly recommend them to anyone.

Thumbnail of user sallyb192
GB
1 review
0 helpful votes
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October 25th, 2019

Ordered a pair of glasses with no fuss-easy prescription input. No hidden charges. The glasses arrived about 8 days later and where just as described. Have ordered another pair as I was so pleased

Thumbnail of user adriand320
GB
1 review
1 helpful vote
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February 17th, 2023
Verified purchase

High value products, fast delivery and personalised customer service. Never had a problem in the years I've used SelectSpecs. Highly recommended vendor.

Products used:
Three pairs of spectacles.

Service
Value
Shipping
Quality
Thumbnail of user kathryng104
GB
1 review
0 helpful votes
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October 31st, 2019

Selsctepescs products are high quality and very good value and their customer service is excellent. I've been using them for years now and have never been disappointed. Thoroughly recommend.

Thumbnail of user jeremyh974
GB
1 review
0 helpful votes
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October 15th, 2023

I bought two pairs of glasses,one pair were £6 and I splashed out on a second pair for £8, I can't believe the quality of the glasses for the price, excellent,just like on the advert on TV,I will be ordering more glasses from selectspecs

Thumbnail of user emilians1
GB
1 review
1 helpful vote
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August 7th, 2018

Horrendous customer service. I placed an order on the 29th July to be told 2 days later that the item was discontinued and asked to choose a substitute - which I did. 6 days later I received another email informing that the item I chose had been on sale and it was no longer on sale so 'sorry' choose something else. So 9 since I had placed my order and nothing had been done - seeing that I am flying out in a weeks time and I will need glasses to drive I am not just furious and upset, but massively inconvenienced and will incurr massive additional expenditure due to SelectSpecs incompetence. Their 'Customer Care' should be renamed to "Customer dont give a £$$% without care" - in the meantime they are still holding to my money. I told them that I would be raising a complaint to the Consumer Ombudsman and review them according to the service received - to which their response was "yes sure, go ahead".

From previous purchases, their glasses are cheap, horribly made and you will need at least 3 pairs to see the year out - they are cheap however, whenever they do decide to send them out and not cancel your order. So, cheap, just like their customer service and quality provided.

Tip for consumers:
Avoid like the plague!

Service
Value
Shipping
Returns
Quality
Thumbnail of user annettek65
GB
1 review
0 helpful votes
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October 18th, 2019

These glasses were so reasonable and the service was excellent they are defo the best glasses I've ever had and will certainly be buying from them again

Thumbnail of user nashera
Mauritius
1 review
0 helpful votes
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October 16th, 2019

Very happy with my spectacles, first order.
The fit and the lenses are amazing.
Elite varifocal and thin lenses. £100 +£15 for the frame.
Even got complimented!
Ordered a second pair!

Thumbnail of user janew348
GB
1 review
0 helpful votes
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June 10th, 2020

I have ordered 2 pairs of glasses from Selectspecs and will be ordering another too! Very pleased with the ease of ordering and the prompt service. The glasses fitted well and are very stylish.

Thumbnail of user barbarah2627
GB
1 review
0 helpful votes
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November 25th, 2022

Just recently purchased another pair of specs delighted with them as always such value for money and made really well...great customer service prompt delivery
Thank you

Service
Value
Shipping
Returns
Quality
Thumbnail of user peterf499
GB
1 review
0 helpful votes
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September 24th, 2020

Excellent customer service. Excellent choice of frames at unbeatable prices Excellent range of lens options. I recommend wholeheartedly
Proof of purchase order no *******
22Sept2020

Thumbnail of user hayleyb49
GB
1 review
0 helpful votes
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April 1st, 2020

I cannot recommend SELECTSPECS highly enough. Easy to navigate website, great value specs, fab customer care, regular order updates. Will never buy from anyone else ever again, just perfect! 5 stars!

Thumbnail of user agnieszkat4
GB
1 review
1 helpful vote
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June 14th, 2021

I have ordered lenses from Guess, love them. Great price. The frames are beautiful. I will by more, Thank you

Thumbnail of user simonthomas30
GB
1 review
0 helpful votes
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October 15th, 2023

The glasses were easy to order and arrived when promised
Very comfortable and at a good price
Items: 2

Owlet Premium OPAA142 - With Clip on Clear Lenses
Owlet Premium OPAA142 - With Clip on£117.0

Completed

Owlet Premium OPAA142 - With Clip on Clear Lenses
Owlet Premium OPAA142 - With Clip on£110.10
Completed

Service
Value
Shipping
Quality
Thumbnail of user carolf249
Spain
1 review
0 helpful votes
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October 18th, 2019

No hesitation exchange for incorrect lenses purchased by me. Will always be my first choice for new spectacles.

Thumbnail of user carlar353
GB
2 reviews
0 helpful votes
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January 12th, 2024

Very happy with my new glasses lenses correct arrived before due date and cost me less money than the opticians I have been use

Thumbnail of user audreyh107
GB
1 review
0 helpful votes
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June 10th, 2020

Have had a couple of pairs in the past so reordered yet another pair and again i am very happy with them so will probably be back for more

Thumbnail of user mickyt6
GB
1 review
0 helpful votes
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October 18th, 2019

I am extremely happy with my glasses from select specs, fantastic value for money, I will have no hesitation in using this company again.

Thumbnail of user susanm2303
GB
1 review
0 helpful votes
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November 6th, 2020

Bought my boy some a spare set of specs for his car, and he loves them. Happy and good service with the order.

Thumbnail of user jimh545
GB
1 review
0 helpful votes
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October 18th, 2019

Excellent service and product. Two pairs of glasses ordered and delivered within a week or so. Very happy with my new specs! Thanks.

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From the business

Prescription eyewear from only? 10 inc lenses & coatings. Up to 70% off high street prices. 10+ years online. Free delivery available.

Company Representative

Thumbnail of user jamesp1269
James P.

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