• SelectSpecs

SelectSpecs

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Overview

SelectSpecs has a rating of 4.1 stars from 182 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SelectSpecs most frequently mention customer service, high street, and prescription glasses. SelectSpecs ranks 12th among Contact Lenses sites.

  • Service
    61
  • Value
    59
  • Shipping
    60
  • Returns
    28
  • Quality
    59
Positive reviews (last 12 months): 87.5%
Positive
7
Neutral
0
Negative
1
36
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How would you rate SelectSpecs?
Top Positive Review

“Prescription glasses with reinforced frames.”

Craig D.
6/25/24

Due to work related risks I needed a second pair of prescription glasses this is due to legal issues of driving. If my glasses are broken at work, I cannot legally drive safely. I scouted SelectSpecs and found a pair with lenses made of compacted material which will not shatter easily. After uploading my prescription and picked my chosen frames I paid a decent ( as in not costly) price. My glasses went in for processing and I received them 9-10 days later. SelectSpecs are efficient, reliable and always affordable.

Top Critical Review

“Glasses STILL not received.”

Susan M.
4/11/22

This is the worse company I have ever dealt with, their customer support is dreadful. After numerous complaints I eventually got a reply from customer service apologising and promising it will be dealt with. My glasses are ready 'apparently' but have been in their quality control department for 10 DAYS! I have been waiting for over a month for an order that they day will be with you within 7-10 days.

Reviews (182)

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customer service (35)
Thumbnail of user edwardh1077
GB
1 review
0 helpful votes
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February 9th, 2023

I have been buying from Selectspecs for some years now and am amazed they can hold down their prices as they do.

Tip for consumers:
They're excellent in every respect.

Products used:
Glasses

Service
Value
Shipping
Returns
Quality
Thumbnail of user lindab1778
GB
1 review
0 helpful votes
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April 1st, 2020

Well worth looking at this site more than happy with my purchase will certainly use again and recommend to family and friends

Thumbnail of user lynnd227
GB
1 review
0 helpful votes
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October 16th, 2019

Highly recommend select specs! Fantastic customer care quality and service. Shall be back to place more orders and prices are phenomenal.

Thumbnail of user judithg215
GB
1 review
0 helpful votes
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August 16th, 2020

Have been waiting 5 weeks for glasses. Each time I phone - am told will be delivered next week! Told them I want a refund - they ignored request.

Thumbnail of user donnal1282
GB
1 review
1 helpful vote
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September 13th, 2021

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Review of SelectSpecs.com
Donna L
1 review
1 star: Bad
A minute ago
NO EXPLANATION FOR GLASSES BREAKING ON MY HEAD
Ordered reading glasses and my lenses were not equalled out like majority offer. They never even asked. I received my glasses after a long wait. They looked nice. After approx 3-4 times being used, the frames cracked while on my head. I sent pictures and had to send them back and wait for another pair which was supposed to be within 7 days but wasnt, so couldnt read bills or documents. I finally received another pair and after the 3 time I wore them the same thing happened cracked while wearing them, but only 1 side this time. No warning in description of frames that only suitable for certain lenses.
I made contact again and said would equaling the lenses out and making them thinner help. I also said a refund otherwise as I didnt want them again as is. Have photos I can share.
They just offered me a refund of less than I paid and no explanation or apologies. No good will gesture to thin the lenses or even at a reduced cost. They explained nothing both times. Have emails willing to share if necessary.
I would not recommend as you get no explanation. Just refund being processed for less money than charged.

Tip for consumers:
Do your homework.

Products used:
Reading glasses

Service
Value
Shipping
Returns
Quality
Thumbnail of user mrj351
GB
1 review
0 helpful votes
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December 7th, 2019

I had measles as a child and that left me with only peripheral vision in my right eye. This,. Now combined with the early stages of cataracts, has made me feel increasingly vulnerable and contributed to significant fusiness about the glasses I wear. Add to this the fact that I could be described as "price sensitive" so many high street and/or on-line opticians struggle to fully address my concerns.

SelectSpecs have done a really good job for me and always at a very reasonable cost - often glazing prestigious frames bought for a bit of a song after haunting ebay. I have opted for their top of the range varifocals, sometimes with added "Polaroid" or "Transtions" coatings. This has worked well for me because we spend a lot of time in France, including sailing. They do very well with carefully marked lenses and the one ovvasion they hot the lenes wrong, they pushed through the free replacement as s priority.

In my view, despite not being the best value currently for "Transitions X" lenses, they deserve their hard won success in a highly competetive developing market - quality at keen prices will always win out.

Products used:
A range of frames and lenses but mainly "reglazing" into my own frames.

Service
Value
Shipping
Returns
Quality
Thumbnail of user julianw65
GB
1 review
0 helpful votes
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October 30th, 2019

Well good specs the same if not better than hight st shops at a fraction ov the cost quick speedy guaranteed deliveryo

Thumbnail of user helend503
Ireland
1 review
0 helpful votes
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February 12th, 2021

Select specs were fantastic great value for money and very quick delivery. I would reccomend them for anyone wearing glasses

Products used:
Glasses

Service
Value
Shipping
Quality
Thumbnail of user louisec161
GB
1 review
0 helpful votes
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October 18th, 2019

Hi there, great service i ordered x1 set of glasses, i have told my work friends all about it, i will be back

Thumbnail of user kevinh626
GB
1 review
0 helpful votes
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October 23rd, 2019

Good quality, simple order process, very good service and delivery. Easy tracking, I will be back in the future. Very satisfied.

Kev Holland

Thumbnail of user johng2821
GB
1 review
1 helpful vote
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August 22nd, 2020

Super value. Great quality. Fantastic service. Excellent. Will definitely be ordering again. Don't think I will be using high street opticians again

Thumbnail of user carrenr
GB
2 reviews
3 helpful votes
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January 12th, 2021

This is my second pair of glasses. It took a couple of days to get used to them because of my eye change but so happy with them

Tip for consumers:
Look with a price in mind

Products used:
Glasses

Service
Value
Shipping
Quality
Thumbnail of user michellem2765
GB
1 review
0 helpful votes
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June 29th, 2021
Verified purchase

As always Select Specs provided a great service, Fabulous Frames and great value. I always use their service. Happy customer.

Products used:
Glasses

Service
Value
Shipping
Quality
Thumbnail of user sylvanax
Malta
1 review
0 helpful votes
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October 18th, 2019

I just my first order last few months and all I can say they are very dedicated and excellent in their work and service... really recommended

Thumbnail of user caroliner80
GB
1 review
0 helpful votes
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October 16th, 2019

Delighted with this order... Stylish yet amazing value... Perfect for reading will definitely order again..

Thumbnail of user edwardb1345
GB
1 review
0 helpful votes
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November 25th, 2022

Bought sight unseen. Sent prescription, selected glasses. Rapid delivery. 100% satisfied. Recommend highly.

Tip for consumers:
Do it.

Products used:
SPECTACLES

Service
Value
Shipping
Returns
Quality
Thumbnail of user steveh2538
GB
1 review
0 helpful votes
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June 29th, 2021

Excellent products at a great price. Easy site to use, kept informed all the way and prompt delivery.

Products used:
Glasses and sunglasses

Service
Value
Shipping
Quality
Thumbnail of user cc509
GB
1 review
0 helpful votes
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October 18th, 2019

The spectacles I bought are excellent value, being stylish (in my opinion) comfortable and accurately prescribed

Thumbnail of user ianr146
GB
1 review
0 helpful votes
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December 7th, 2019

First time customer, ordered the £6 prescription glasses, top quality, very stylish, perfect fit, and really fast service
Highly recommended

Thumbnail of user philipm751
Ireland
0 reviews
0 helpful votes
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June 24th, 2022
Verified purchase

Great range of glasses and very well priced. Outstanding customer service, they even rang me to check some details.

Tip for consumers:
Make sure all the details are completed.

Products used:
Glasses

Service
Value
Shipping
Quality
Thumbnail of user zeshana5
GB
1 review
2 helpful votes
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December 21st, 2022

UPDATE: The latest delivery was supposed to arrive today 24th December, I waited the whole day as it gave me a slot in between 2 hours. And guess what? The delivery guy cancelled my slot by saying they couldn't find the address. I AM BEYOND FRUSTRATED WITH SELECTSPECS and THEIR TERRIBLE PARTNER YODEL.
Please DO NOT buy from this terrible terrible company people and save your mental health and time and energy...

I hate leaving negative reviews, but I had to come and write this one.

It's been 3 weeks since I ordered my prescription glasses.

First time, the parcel got lost by their most terrible delivery partner, Yodel. Then after waiting for 2 weeks seeing the same status on Yodel's website, I called 3 times Yodel and then found out that the parcel is probably lost. Then I had to call SelectSpecs and explain the situation. They said they will send a new pair. It's been 1 week, I haven't got even a tracking number. I asked them to send it before Christmas and they said it should arrive before Christmas. I have no hopes, though.

I would highly tell you to DO YOURSELF A FAVOR and spend a little bit more money and go with a better glasses company.

UPDATE 2: I received an email from SelectSpecs that they sent my order today... and guess what, it's again by YODEL. On my continuous requests for not sending the order by YODEL, they didn't care at all... That shows how much they value their customers...

Service
Value
Shipping
Returns
Quality
Thumbnail of user teresal176
GB
1 review
0 helpful votes
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October 16th, 2019

Really pleased with my specs + reading sunglasses. Excellent value + quality. Will not be buying my specs from anywhere else. Ordering is so easy.

Thumbnail of user jackiew163
GB
1 review
0 helpful votes
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October 16th, 2019

Good quality and plenty of choices of style and colour. Easy to submit information from your private eye test prescription,

Thumbnail of user scottc1864
Minnesota
1 review
0 helpful votes
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May 5th, 2022
Verified purchase

Where do I even start. I ordered a pair of Maui Jim Ohai prescription sunglasses on Feb 5th 2022. I emailed them a month later and they admitted they forgot my order and didn't even start yet. They live the word sorry(which means nothing to them) then they told me I would get reimbursed for shipping and a portion of the glasses. Haven't seen that yet. Todays date is March 5th 2022. I was understanding at first till I heard one excuse after another and what annoyed me the most is I would write an email and would be lucky to hear back in a week. Average time to reply is 5-8 days. And they live to throw you options of free glasses which I didn't need instead putting the money towards the free glasses to the discount of my sunglasses. At no point in the annoying deal have I asked anything from them besides the product I ordered. They just kept offering but did nothing to the current order. My ordered failed quality control in April and they had to start over but hey they didn't reach out to me I had to email them
First to figure out what was going on. So be prepared to be a baby sitter cause they won't initiate conversation nor communication with you. But they will say sorry 100 times. I now finally got my pair of glasses on March 5 2022. And they send me matte black prescription lenses with non prescription Hawaiian lava lenses. What good is that gonna do me? On top of that they sent the lava lenses not attached to the frames. With no instructions or tools to do the swap. So you have been warned they don't care about you or your time and needs. Your just an order. Communication sucks. How they handle things sucks and $400 glasses can come in pieces with no instructions. I guess I understand why they are downsizing and closed the USA branch and closed Canadas branch. I wouldn't anyone doing business with anyone who doesn't put their customers first. I have email after email to prove my statement. What a headache and nightmare. I wish I could put up photos on how things were sent and show you some emails.

Products used:
Maui Jim Ohai prescription sunglasses

Service
Value
Shipping
Quality
Thumbnail of user deborahb2100
GB
1 review
0 helpful votes
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April 13th, 2022

Excellent service, have used a number of times, have always been very happy with the glasses I have received.

Service
Value
Shipping
Quality

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From the business

Prescription eyewear from only? 10 inc lenses & coatings. Up to 70% off high street prices. 10+ years online. Free delivery available.

Company Representative

Thumbnail of user jamesp1269
James P.

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