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SelectSpecs has a rating of 4.1 stars from 182 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SelectSpecs most frequently mention customer service, high street, and prescription glasses. SelectSpecs ranks 12th among Contact Lenses sites.
Due to work related risks I needed a second pair of prescription glasses this is due to legal issues of driving. If my glasses are broken at work, I cannot legally drive safely. I scouted SelectSpecs and found a pair with lenses made of compacted material which will not shatter easily. After uploading my prescription and picked my chosen frames I paid a decent ( as in not costly) price. My glasses went in for processing and I received them 9-10 days later. SelectSpecs are efficient, reliable and always affordable.
This is the worse company I have ever dealt with, their customer support is dreadful. After numerous complaints I eventually got a reply from customer service apologising and promising it will be dealt with. My glasses are ready 'apparently' but have been in their quality control department for 10 DAYS! I have been waiting for over a month for an order that they day will be with you within 7-10 days.
Easy to order, arrived early good fit, excellent service. Measuring pd was easy with the help of the video
Placed an order for 5 different spectacles for the family. Delays in shipping and issues with customer services to give clarity on European shipping. Finally the order arrived after some weeks. They were of average quality spectacles, 4 were reading ones and were OK except the screws keep loosening weekly and this is annoying for my wife and daughter.
However the Main pair for driving with Green Transitions lenses were good at the start, within 3 months of use the dark external coating on the frames started to ripple on the arms around the ears. Making it uncomfortable to wear.
After emailing them when in the UK for easter for 2 weeks, they replied back late and I had left the UK to go back home. This was at the time a simple resolution to send me replacement arms and I can fit them and send back the faulty ones. NO that was too simple and I had to return the complete frames back for full inspection.
Many emails later the "Jobsworth" technicians refused to understand simple logic and common sense of it.
I could not do without them and have had to live with the glasses which have become worse by the month. Now I can see signs of the coating coming off the front face of the frames.
Soon enough they will look really ugly and will become like the sides.
There is No option other than to send the complete frames back. To sustain the extra cost and the period of being without my driving glasses. What they will do in the end is anyones guess.
Online they offer a great many options and with having 5 different frames from them, They are worse than the Online Chinese websites. Which I have used before and I can say none of their frames were so poor in quality.
Only because of the green Transitions lenses I chose this company.
In future I will stay away from them. I can see many people have had good experiences and I don't believe they care when an issue happens to individuals.
Be cautious is allI can say..
Tip for consumers:
Be very cautious..
Products used:
5 pairs of spectacles.
3 have minor issues
1 has Major problems
Wide range of glasses at affordable prices. Simple to use online site and quick delivery. Customer services very helpful and quick to reply
Good value, great product and prompt service. Would recommend to friends or family. I had vari focals and the UV and scratch resistance came free.
They did not deliver my order. No tracking number. NOTHING
No customer service. I think I was robbed.
Great selection, great prices, great deal, speedy delivery.
Can't fault this company, more than happy to recommend.
I was very impressed when my specs arrived (through my postbox). Cannot believe that I got my specs with coatings for for £11 which included postage.
Great customer service, fast delivery, I got what i needed when i needed it. Pleasant and value for money
Products used:
glasses
Glasses are great, prices are amazing customer service is amazing. What more could I ask for? Definitely buying more!
I had a very good experience and my glasses are lovely. As a first time customer, I would definitely recommend and use SelectSpec again.
Products used:
Prescription glasses
Great specs
Great deal
Lots of features included
Lots of options priced reasonably.
I will use them again (and again and again)
Great service, quick, good value, nice product, helpful and responsive people - recommended if you need some new glasses
Another satisfied customer of selectspecs.com!
Second pair delivered on time with no hassle, or hidden extras.
Recommended.
Specs were excellent value and quality very good customer services with my complicated prescription. Have ordered a few pairs now.
They got my prescription just right and the glasses feel so comfy! I ordered 3 pairs from them already, might order another pair soon!
Excellent service from start to finish. Light Weight glasses absolutely perfect for day and night wear. Highly recommend
Products used:
Glasses
Glasses s arrived quickly and with correct lens strength as did the first pair ordered a few month prior, would use again.
Happy as! Have so far ordered two pairs. Will be ordering more. Great quality & service, generally a 7-10day turnaround.
Would definitely recommend
I am a repeat customer due entirely to your professional, efficient, great value for money service. Top marks.
The specs are flawless, high quality, fast service and reasonable prices. I really recommend you try them.
Excellent, great quality and price will use again. A small wait for delivery as shipped from Hong Kong.
First time ordering glasses online. I am very happy, prescription is perfect and love the frames. So much cheaper too
Arrived on time and true to prescription. Will use again and reccomend to friends.
Good selection for a reasonable price.
My experience:
I order spectacles, which arrive with a faulty / poorly constructed frame. The arms of the frame 'wobble', which causes major issues as I suffer from Meniere's Disease, so any disturbance in vision means rotational vertigo and motion sickness.
SelectSpecs make me jump through hoops to get a refund.
They demand I send photos of the glasses, even though I tell them that a photo will not show the issue (that arms of frame are unsecure and wobbling).
They will not post me a hard copy of their Returns form when I ask them to because I have no facility to print an emailed one. They tell me to write down/copy the lengthy form 'word for word' instead!
They will not send me new glasses until I return the faulty ones, so I am without any glasses now.
Losing trust in them, I say I will return via recorded/ signed for delivery. They have already told me in writing that I should not pay for return postage for a faulty item, so I expect the return postage cost to be refunded. I should not be left out of pocket because of their faulty product.
Eventually, they receive the returned spectacles (I have confirmation of receipt from Post Office), but deny that they have received the lanyard which was placed in the same parcel and will not refund me for that.
They now refuse to refund me for the return postage costs also.
I have asked them to rectify this, referring to their email in which they said clearly that I would not have to pay return postage costs.
They still refuse to pay.
I have asked them 3 times to give me information about their official complaints procedure, and also the contact details for their CEO. They avoid giving me the information in every reply.
Awful customer 'service'.
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Prescription eyewear from only? 10 inc lenses & coatings. Up to 70% off high street prices. 10+ years online. Free delivery available.
