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How would you rate SeneGence?
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Australia
1 review
24 helpful votes
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Frustrating
July 25, 2017

I agree, I couldn't do 300 pv. The colours are great but I don't like how the lipstick feels and it didn't last more than 4hrs, I wanted it for travelling. The company makes you feel that you are the only one having the problem. You have to sell a lot of product for 300 pv, also you have a 6 monthly renewal subscription, I didn't get told when I signed up.

Date of experience: July 25, 2017
Mississippi
1 review
22 helpful votes
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Buyer Be Ware
May 17, 2017

I was amazed by the product even though I had never tried it. Was excited to buy so I joined th become a distributor to get the discount and possibly have some extra money! My upline that I signed under NEVER mentioned to me about the problems they were having. All of the OOS issues and NEVER told me I would not be able to order. Been trying to get through to customer service to get my money back but can't get anyone to answer the phone. It's been 6 months and still nothing to order but I have received an email tell me since I haven't placed any orders my distributor status is fixing to be inactive! Y'all can keep the $55 and stick it! If I was aware of all of the problems I wouldn't have joined. Someone needs to tell these leaders to stop signing people just to make their commission checks fatter and lying to the public!

Date of experience: May 17, 2017
North Carolina
1 review
4 helpful votes
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Not helpful
March 18, 2021

Ashley Gardner rose to fame because of her quads. She is a top producer and stunningly beautiful. I am a plain Jane average person. I watch her Instagram posts about beauty and she recently posted about not understanding why people are against the online sales tactics of SeneGence. She boasts how she helps you find what's best for you. I reached out because I have a disability and putting on 2 lipsticks and 3 different mascaras is just not possible. I told her I couldn't relate and could she direct me to someone who might be starting out as I was intrigued by the products but it was overwhelming. I got a very snarky reply and was told she's a master esthetician like I was beneath her So it's a popularity contest. It's not about helping average people who tell you they know nothing. They just want your money and when you say you want to start with something simple you are a waste of space. So sad. Think about it you can't review these "sales" people. You can barely review their products

Date of experience: March 18, 2021
Maryland
1 review
24 helpful votes
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Senegence
March 28, 2017

I love the lipsense, but the company is run very poorly. I loved the lip product so i became a distributor. $55 ($63 with tac etc) gets you in. Once in i saw hardly NO product is in stock! I ordered what i could, placing orders totaling $409. In a months time i have only recieved 2 lip colors, 2 oops, and 3 glosses. The others are "backordered" or "ready to ship"... For weeks!? Im not ordering anything else. They dont seem to know how to run a company.

Date of experience: March 28, 2017
West Virginia
1 review
21 helpful votes
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I've been using Senegence products for about 3 years and my skin has improved dramatically. I use to struggle with terribly dry skin which was causing tons of aging. Through the use of their products like Climate Control, Nangai Oil, and their 3 in 1 cleanser and moisturizers by skin is hydrated and moisturized. I also espcially love their shadows, tinted moisturizer, and foundation. All good stuff!

Date of experience: May 3, 2020
Colorado
1 review
29 helpful votes
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I joined Senegence for the LIPSENSE which I will say is great for bridal! That is what I carry in my case. Being that I am a distributor I am on these secret groups and I have got to tell you... Consistantly my feed fills with people braking out from the skincare product asking what they should do. I really cannot stand behind a line like this and I'm not to impressed with anything other then the Lipsense.

Date of experience: June 29, 2017
Georgia
1 review
0 helpful votes
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Blisters
January 5, 2023

My lips broke out in blisters and I have never had mouth blisters before. Kissed my husband and he also got a blister. You can't make this stuff up.

Date of experience: January 5, 2023
Arizona
1 review
14 helpful votes
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I wish I never heard about this comanpy/product. Biggest head ache. All the girls do are lie and cheat you for your money. Before I had even placed my order, no one told me about their being a out of stock issue. If I would have known from the beginning I would have NEVER signed up. Then hearing every week, "the stock is coming back, stay positive it's a great comanpy" LOL... what a joke. What makes it even more pathetic is the company has been around 17 years... what an embarrassment! The ladies running the company are beyond clueless and it shows. For anyone who actually things this is a great company has serious issues. The product isn't even as great as people make it. It barely last especially when you eat, this whole thing is a joke and I fell for it. It took me months to get a hold of anyone at customer service and they have so many BS lies, everyone is always in a meeting or training... maybe management and owners should close down because this will never get better. You can run a company when you are clueless. The service is beyond horrible. I've been in customer service my entire life and have never encountered such horrible service and the attitudes are ridiculous.
You can't say you worked part time when they is NEVER STOCK. This company deserves no stars.

Date of experience: May 11, 2017
West Virginia
1 review
26 helpful votes
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Life changing
July 24, 2018

The products are amazing, my skin has never looked better and the compensation plan has changed my family's life. I'm forever grateful for finding this opportunity!

Date of experience: July 23, 2018
Hawaii
17 reviews
104 helpful votes
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Over-priced merchandise and poor corporate customer service. I purchased the SeneSerum-C and tried it twice. The "beauty beads" fail to dissolve completely making it look like there's white flakes (dandruff) all over your skin. And the glitter/shimmer! Ugh! I'm in my mid-40's and do not want to be covered in glitter. Save that for the 12 year olds! And I must say that nowhere in the product description could I find anything that states this product contains glitter (or I'd have passed on this purchase in the first place). I also didn't like the perfumey fragrance, as I'm sensitive to smell.

I submitted a review directly on their corporate website and received a vanilla response the next day from their Corporate Marketing and Communications Manager, Ashley Shafer, saying my concerns will be directed to the appropriate departments (i. E. their trash can). Of course, they also failed to display my review. Hmmm...

Most notable, corporate customer service did not offer any refund or information on how to return this product. This is clearly a gimmick/scam. Serious skincare should not have glitter or make your skin look like you're suffering from a severe dandruff disorder. I strongly advise anyone who's interested in a legitimate vitamin C serum to look elsewhere or just get something much less expensive from your local drug store, where it's easier to get your money back.

Date of experience: August 13, 2018

Overview

SeneGence has a rating of 2.7 stars from 81 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with SeneGence most frequently mention and customer service. SeneGence ranks 47th among Skin Care sites.

service
12
value
10
shipping
11
returns
10
quality
11
+2