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How would you rate SeneGence?
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California
2 reviews
13 helpful votes
Follow Melissa K.
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I tried Lipsense in December of 2016 and absolutely loved it. I decided to become a distributor as there are really none in my region. I was able to sell 6 sets... and have sold none since January. Why? Because there is NO STOCK. None. They take your $55 initiation fee and then there is nothing that you can sell. I am certain that "heavy hitters" or the highest sales people get first dibs on product. I'm so disappointed. I didn't even want to do this for money. I just loved the product and wanted to share. Those that I sold to no longer ask about the product, and rightfully so. They can't buy anything anyway. I will not share this with friends only to let them down. Also, when there is MINIMAL stock, the website crashes. I have not been able to get on to purchase even with 4 to 5 browsers open while also using my phone. Again, I think the high sellers get advanced notice. Anyone praising the company is not experiencing this, and I think the majority of us suckers who signed up are. In addition, it's absolutely criminal that there IS NO CUSTOMER SERVICE. I've sent over 12 emails at different times and made dozens of calls. Nobody has ever emailed back or answered the phone. It's disgusting. How is this company still running? Apparently they are experiencing "growing pains," but if they're experiencing this they should not allow people to sign up to be distributors, nor should they be expanding into more and more countries. It seems that they do not want to change as they're making quite enough money.

Date of experience: May 2, 2017
Illinois
1 review
34 helpful votes
Follow Emilee B.
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I joined within weeks of the "out of stock situation" as we called it, and it really was incredibly difficult. I couldn't just have people order whatever they wanted, because there were often only 1-2 LipSense colors in stock. And any time something would come back in stock, it would immediately sell out.

Fast forward to today: we have plenty of colors in stock, and they're not selling out in a matter of minutes or hours, but rather WEEKS - not because no one is buying, but because they have been able to ramp up production. Additionally, we appear to be on track to having all 36 colors in the permanent line back in stock by October.

This company exploded all of a sudden, and they simply couldn't keep up with demand. Honestly, that's not a bad problem to have! But SeneGence took the necessary steps to remedy the issues, and things are getting back to normal. I will say, anyone who signed someone up during that time, without disclosing to them how dire the stock situation was, did themselves, their recruits, and the company a huge disservice! That was not right, and I feel so bad for those people who were misled.

I'm so glad I stayed despite the struggles. It's better now, and business is still booming!

SeneGence Independent Distributor #*******

Date of experience: August 1, 2017
Minnesota
1 review
6 helpful votes
Follow Allison K.
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Same experience
August 7, 2017

I was excited to join the company as a distributor. The product was always out. I couldn't order 300 if I tried. I do like the staying power of Lipsense, but I really don't like the feel of it. My upline gal was great, and let me know when product was available. When I went to order, it was already sold out. I just received an email too stating I need to order 300 pvm or whatever, and there was no way to do it unless I order product I wouldn't use or need. I also agree that the tax with the shipping and handling was a lot. Not for me! Really disappointed and would not recommend joining at this time.

Date of experience: August 7, 2017
Connecticut
1 review
0 helpful votes
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Amazing makeup
October 17, 2021

This makeup is the best makeup I've seen my girlfriend loves it and sells it nothing but happy customers

Date of experience: October 17, 2021
Virginia
1 review
0 helpful votes
Follow Marie M.
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I have tried many lip stains and Senegence is by far the best. Lasts all day! My rep ships promptly too.

Date of experience: June 14, 2021
Virginia
1 review
10 helpful votes
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Unsafe
August 14, 2018

I was asked to buy product via an online party of a friend of mine. I wanted to help her out so I purchased a lipstick and the eye creme. It cost over a hundred dollars which was ridiculous. I will be reporting this company to the FDA. I received my eye cream in an unmarked white plastic container with a blue lid. On the underside of the container was a small sticker which said eyecreme. That's it. The container was not tamper proof, it wasn't sealed and there wasn't any instructions for use, ingredient list, or manufactures address and phone number; all of which is required by the FDA. This company needs to be shut down. Do not buy their product. The largest cost to any cosmetic is the price of the container it comes in because it must contain so much information. This plastic container the creme came in didn't even come in a box with information on it; it came in a bubble wrap bag! That also didn't have any information on it, none. The company must be pocketing all the money you are spending on their unlabeled bubble wrapped product. It is a dangerous and unlawful practice to sell things in unsealed containers. Please don't risk trying their products. Their lipsticks arrived properly labeled and sealed but I will not endorse anything this company sells.

Date of experience: August 14, 2018
Massachusetts
1 review
5 helpful votes
Follow Terry N.
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Not worth the money
November 9, 2018

Tried the lipstick... HORRIBLE! Lips burned and feels gross on the lips. The skincare products aren't what they say they are, better off buying Olay products.

Date of experience: November 9, 2018
Nebraska
1 review
19 helpful votes
Follow J D.
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I joined this company December of 2016. I was so excited and pumped. Not long after, all of that excitement disappeared. There's so many out of stock issues it's really hard to make money unless you're already established in the business. You have to purchase your own website so customers can go on and shop. A lot of them are turned off by invoicing. You aren't allowed to say anything negative... even though there's MANY problems within this company. It's all hush hush. I felt scammed getting into this business. You have to purchase $300 of limited stock to get the 50% discount... most of which you'll lose money having to trade with other distributors to make your customers happy! I've been doing this for a few months and still have no idea what's going on, the only product I've really learned about is the lipsense, and the only person I've benefited is the crown princess (highest ranking distributor). I wouldn't be surprised if they lose a lot of distributors very soon unless they fix their problems! Do it if you just want the discount, otherwise don't waste your money. Every time I see someone new sign up I cringe a little bit. Wish I'd never started with Senegence...

Date of experience: March 31, 2017
Nebraska
1 review
8 helpful votes
Follow Michelle R.
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Saw it and before I ever tried it, I was sold and signed up as a distributor. The claims and videos are true. It does NOT budge. The great thing about this company? LipSense is the tip of the iceberg. There are SO many other amazing products - long-lasting make up and anti-aging make up and skin care.
2000% growth in the past year!
The OOS issues are the result of the astronomical growth. The company is building, hiring, producing, expanding, contracting out work...
I'm sticking with this company. Yes, it's hard right now, but I recognize a remarkable product when I see it. And tell me this - what other MLM company allows a NEW distributor to immediately make 50% profit on sales? I have consistently ordered this product for 50% off since I joined early February (yes, I received a 50% discount for a volume purchase, but most companies don't even give their distributors the option of receiving such a great discount).
GREAT compensation plan. Incredible support from uplines and distributors across the nation. I'm not going anywhere!
If you are interested now - let me know. I'm not just wanting to "sign you up".
I am an encourager and supporter of my team of more than a dozen women.
Your success is my success.
Distributor #******* - $66 with tax to sign up
Then email me and we will get started!
*******@gmail.com
Michelle - Wife, mom, nurse practitioner, nursing faculty, and SeneGence Independent distributor in Omaha, NE

Date of experience: May 15, 2017
Texas
1 review
22 helpful votes
Follow Jamie S.
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The worst company ever. Been waiting for a refund over a month. And can't get through to no one to see what's going on. DON'T JOIN THIS COMPANY. THEY ARE FULL TIME SCAMMERS!

Date of experience: April 20, 2017

Overview

SeneGence has a rating of 2.7 stars from 81 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with SeneGence most frequently mention and customer service. SeneGence ranks 47th among Skin Care sites.

service
12
value
10
shipping
11
returns
10
quality
11
+2