Sephora

Purchased recently Gua Sha massager, so happy about this purchase! My face became more "sculpted" looking.

So many bad reviews but I love this store. Great brands, prices are ok, the shipping is fast enough. Will shop again

I ordered 2 items, a setting spray and a kit that came with a foundation, primer and powder. I never really shop at Sephora but I really wanted to try this foundation and setting spray. I got the kit because it was only a few dollars more than the foundation itself. When my order arrived, the shipping box looked fine and was not damaged at all. Then when I opened the box, the kit looked like it was tampered so I went to pick it up and the primer and powder fell right out and the cap to the powder was unscrewed and there was NO foundation! I checked the setting spray and the cap was also off and it felt like it was only 75% full. None of the items were sealed at all. I had an Ulta order that same day for 20 items and they all came sealed so you could tell nothing was opened. I contacted customer service and was informed that they would send me another kit, free of charge and 2 more sample products for the inconvenience. A week later and nothing, checked the status of the order and it was still in processing status. For my original order I had paid extra for 2 day shipping and it's been about 2 weeks now and 50% of my order (because I only ordered 2 products) still hasn't arrived! I contacted customer service again and asked them to just refund me and coincidentally 2 hours later my order shipped, then I got an email saying they couldn't refund me anymore because it already shipped. 2 days later I got the package and guess what? The kit was opened and there was again NO foundation and no sample products. Was so annoyed I didn't even bother with contacting customer service again. Will just get it from Amazon, sad that Amazon is more reliable than an actual makeup store.

I have been a Sephora Rouge (i. E spend lots of money each year) customer for over 10 years. I love their products and never had a problem receiving packages when I had a downtown SF office with a mail room to receive all packages. However, since I moved my office to a small neighborhood building and changed my address to my home, both of my over $300 orders have not been delivered, despite the tracking which claims that they were "left at the front door". Such a thing is impossible, since my front door is a secured entrance right behind a popular Muni train stop. Additionally, I checked all day the day they said the second package was delivered, (having been previously burned) and that day it only said that the package was received by the local shipper, with no notice that it was out for delivery. It was only the next day that it changed to iit had been out for delivery the day before and it was delivered. The delivery time was a time when two people were at my home available to accept the pacakge. I have never had any problem with any other companies delivery. Two other tenants in my building have had this issue, and online there are hundreds, if not thousands, of other very similar complaints (i. E delivered and left at front door when that was not possible or the recipient was home). To make things worse, after complaining immediately after it was said to be delivered, I had to wait over a month and a half before I finally got a refund after calling back and playing my "I am an attorney" card. From the online complaints, others have not been so lucky. Something is going on here, and Sephora needs to fix it before they lose all their clients (as they have lost me).

It took quite a while to find someone that could help me find a product.When she came, she didnt look happy

The family chipped in $300 to buy a special gift for our sister's 60th birthday. I placed an order for a number of products on 5/15 and used my sister's shipping address. When the delivery was not made by her birthday (5/20), I sent an email looking for a status update (we all felt badly that the gift did not arrive on time). The next day I received a reply to my inquiry indicating the order was for an amount larger than I had ordered before, and because it was supposed to go to an address other than my billing address, they cancelled the order. WTF? No phone call, no email, nothing! Just a random cancel of the order. I thought I could straighten this out and called customer service - HORRIBLE! I asked to speak with a supervisor and at first I was told they were busy and was put on hold. Then someone came on the line speaking broken English; I could hardly understand what they were saying. I told them I would wait to speak to a supervisor and was put on hold 3 more times. Finally after 30 minutes I was told I could not speak with a supervisor and was transferred to a line asking me to take a survey. Really? I called again and bypassed customer service and went to the option to place an order where I was able to talk to an English speaking person who explained Sephora reserves the right to cancel an order at any time, and their policy is not to notify the person who placed the order. Huh? When I said that should be identified somewhere on their website, I was told there's a disclaimer to that affect when you click on the shipping link. Yeah - that's where I would go to look and see if there may be a reason for the company I placed an order with decided to cancel my order. I still wanted to place the order and asked if I would be compensated in any way for my dissatisfaction and was told I could get 50 points credit if I opened an account. While I was mulling this over I asked if I would have the same problem shipping this to an address other than my billing address and I was told they could not guarantee it. I thanked them and placed the same order elsewhere. What a f***ed up company!

HORRIBLE SEPHORA EXPIRIENCE! I made a online purchase i get my purchase the same week but i didnt like it so i whent to sephora store to exchange my narssisist cheek palete that i pay 49 for something really small for a different make up an when i was trying to make the exchange the lady said she cant do that cuz in the system my order was under return an pay status so every body was looking at me like if i stole that product wtf an the manager just tell the lady to dont do the exchange even that i show to her my account online were she could see they took that money an didnt return it so i buy something an then

Like sephora store for their interior design and convenience but some brands are majorly overpriced here

Sephora location at MacArthur mall Chesapeake, Va. Have shopped at various Sephoras, even for men and women products. I purchased a liquid makeup product in August of 2018. I don't wear a lot of makeup I am 71 year old. I notice the makeup bottle was very lightweight in when i finally used it. I could look in the bottle and see that it was about half full. I was shocked and thought that some could've been used as a sample. About two weeks later when I was in the mall at the Sephora store just to pass on that info., I spoke with a representative and explained the issue ( did not have the product with me at the time). After listening to the representative I felt absolutely humiliated. The representative continue to ask me if I was in a hot climate it could have dried out there. My mind was saying "what" type of explaination is that? So in essence, is your Sephora rep saying that I can't travel to Las Vegas, Miami Florida or areas in the Caribbean Islands with your make up. She was talking to me as a child being scolded by a schoolmaster. I couldnt beleive what I was hearing. That was the worst clarification I've ever heard from a sales person. Limited quantity in my bottle had nothing to do with where I could've travel even though I did not go to a hot weather state. I felt dumbfounded listening to things that she was saying out of her mouth. I would no longer shop at that location. Some of these young representatives need more block of instructions when dealing with customer care. I am retired military I am retired from the Department of Defense and I am still employed. $23 it's not going to break me I was not in the store to take from Sephora, I needed to be satisfied, if even being in accordance with a reasonable and mature conversation and was not.

On 10/10/20 went to Sephora locates at the mall of the World Trade Center. I love Sephora and their services, never had any problems, until yesterday.
I got some perfume and went to hair products area to get dry shampoo which I use quiet often.
I have noticed a new brand of a dry shampoo,
So I looked up the ingredients and spray in the air a bit to check it scent. Right away young guy came around and told me to put the product down, explaining that I can't touch or spray it.
I replayed: can you spray it for me? They employee said NO! Then informed me that Sephora only allowed to testers spray in the perfume area
My next question was how I can buy something if I can't read ingredients or smell it? Then I continued: so I have to buy your product go outside of Sephora doors, spray it and if I do t like I have to go back and return? And do it over and over again until I find the right product? The employee said: YES!
Of course I reply this is insanity and bull $#*! policy!
In any food store, any drug store you can touch products and read Ingredients! The employee got angry with me for no reason. Told me that he is the manger and I have to stop cursing at him. I asked what did I say to you, he replayed BS word
I told him BS is not cursing and I did not curse at him but your policy definitely BS!
The next was something. This employee told me to leave the store and called on me security.
I told him that I'm medical care provider and
I was working all covid lockdown without break
And instead 10% discount promised medical personnel i was asked to leave the store and called security on for no reason at all!
By the was this so called manger told me he does not care if I'm medical care provided or work during lockdown
When he told me that I was ready to burst in tears.
Terrible experience just heart breaking.
Called customer service I hope they will resolve this matter
I need no money, no gift s no discounts
I just want normal loving humans work in customer services
Best regards
Yana