• SGS

SGS

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Overview

SGS has a rating of 4.2 stars from 1,414 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SGS most frequently mention next day, fast delivery, and excellent service. SGS ranks 2nd among Tools sites.

  • Service
    51
  • Value
    52
  • Shipping
    51
  • Quality
    49
Positive reviews (last 12 months): 100%
Positive
1
Neutral
0
Negative
0
95
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How would you rate SGS?
Top Positive Review

“Great value for money”

David S.
5/14/19

Second purchase from SGS. Chainsaw arrived when stated, easy to assemble and started after third pull with a true easy start mechanism. Impressed with the additions - fuel mixing bottle, tools, file and bag, plus 2 chains. Have not tried it in action yet but all in all seems good.

Top Critical Review

“Abysmal workmanship and service”

Stephen D.
4/30/19

Bought 2 gas struts, one failed immediately because it was incorrectly manufactured with insufficient thread on the shaft, I notified them and sent them photos, it took 2 weeks for a replacement to arrive this was completely wrong and would not fit, I notified them and sent photos again showing the errors. Since then they have ignored my emails, they promise to phone me back but don't on numerous occasions, a company to avoid

Reviews (1,414)

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Reviews that mention popular keywords

day delivery (93) gas struts (83) quality product (91) tool chest (52) customer service (137)
Thumbnail of user karenr479
GB
1 review
0 helpful votes
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January 23rd, 2019

From order to delivery in less than 24 hours. Great value product particularly considering that delivery was included for such a large heavy item. Thanks SGS

Thumbnail of user richardb407
GB
2 reviews
10 helpful votes
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February 12th, 2018

I cut these guys out after complaining direct to Stephill about them. So I bought the same machine but 240v and guess what. Arrived with loose choke lever. Terrible welding of frame like they had run out of gas and still painted the bad welding with bubbles in black. The stickers were stuck on lop sided, and the power plugs to run equipment feom was also fitted lopsided and screwed into tin so no chance of altering. Stephill gave me £250 back and I kept the machine because I had no choice as it was with me and Id needed it urgently for work. Last fortnight I went to start it and it took 7 minutes to fire up. This is a £1500 pound generator with Honda engine. The thing surges when using 1/4 of the max power its rated for so Stephills alternator bolted on is also iffy. All I can advise to anyone is dont buy anything from SGS Engineering or Stephill. -1 out of 10

Thumbnail of user adriano21
Portugal
1 review
0 helpful votes
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July 3rd, 2018

I purchased an air compressor recently from SGS engineering and I was impressed by how they managed my changing delivery requirements. Furthermore, how I received relevant and reassuring communication which was valued whilst I was out of the country. So, thanks Georgina and rest of the SGS team for the great customer service.

Thumbnail of user martynb6
GB
1 review
0 helpful votes
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July 6th, 2018

Very prompt service the tool cabinet is very well made draws run smoothly and close with a definite movement wheels are large and move the cabinet around easily. I am very pleased with the cabinet I would thoroughly recommend SGS engineering and I am sure I will be a returning customer in the future.

Thumbnail of user cyrilb21
GB
1 review
0 helpful votes
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September 8th, 2018

When |I need anything I just contact SGS and it's there. The price is right and the delivery is quick. I bought a Daewoo Musso 4x4 and the gas struts on the tailgate failed. We couldn't lift the tailgate as it was so heavy. Couldn't get parts anywhere and then found SGS. They sorted me out with some struts and it did the job. We bought a dog trailer made in Germany, and the gas struts for the top lid failed. Germany wanted a fortune plus postage, SGS sent me a pair in three days at a fraction of the German price. Now I've bought a Nissan Xtrail and the gas struts failed. Fitted new ones from SGS in 5 minutes.

Thumbnail of user petern137
GB
1 review
0 helpful votes
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June 16th, 2019

Ordered a 50l air compressor with the added toolkit. It was advertised at a very good price. I expected it to be better quality than similar priced units advertised on the interweb. I have been incredibly happy with it. Far better quality than expected and delivery was very quick. The added tools kit was as expected but worked out cheaper than other companies kits as bought as a package. The compressor is already fitted neatly into its permanent space in shed. Couldn't be happier.

Thumbnail of user johnj674
GB
1 review
0 helpful votes
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July 31st, 2018

Though that the wheels was plastic in the photo and was not sure if to buy or not took the risk and I am very happy with the purchase the wheels are metal so they can do any job with in the wight of 450kg would definitely recommen

Thumbnail of user roberth1249
GB
1 review
0 helpful votes
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June 9th, 2019

Did some research into the Product before I bought it.
This is a Top of the Range Product and the Price was Fantastic.
Great Customer Service and Excellent Delivery. Excellent Communication.
I would recommend SGS to anyone in the Trade if they want Quality Products at Great Prices.

Thumbnail of user georges466
GB
1 review
0 helpful votes
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July 26th, 2018

Recently Purchased a SC24H Compressor with a Sat 401 Brad nail gun.
What a little gem, glad I came across SGS Engineering.
This being my first ever purchase of a Compressor, I was a little apprehensive buying one, Always looking at the way many compressors are constructed through my research and often noting how badly some of them look i, e Bad welding of the stands and other external fittings to the air receiver which sort of give you an insight as to the standard of workmanship or lack of it, but this is an excellent bit of kit.
And as for the nail gun, that was great too, tried it on some softwood first, then on two pieces of one inch thick hardwood with a 40mm nail, and it went through it like a knife through butter. Well impressed.

Thumbnail of user rm433
GB
1 review
0 helpful votes
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July 7th, 2019

Mobile Heavy Duty 3 Part Tool Box
****************************************
A good quality and robust tool-box. Easy to carry and wheel about. Can take a fair amount of abuse. And given its usage you can easily wipe off grease and oil spills.

Purchased this to hold tools for car track days.
Wanted something mobile and able to store a variety of tools.
This fits the bill perfectly.

This mobile tool box fitted the bill. The top box is good for items like gaffer tape, scissors, hammer, small utility bar, large screwdrivers etc.
Draws hold pliers, spanners and smaller tools.
Bottom hinge draw is useful as a general all-purpose catch-all for anything from gloves to odd-size spanners.

Being able to remove the top-box is really good. I have a large covered car trailer and this means I can strap down the toolbox in sections - away from the car. The draws can also be padlocked and have friction movement - this stops them coming open when the trailer is moving.

My only tip would be to buy some of the none-slip matting you get on a roll for things like caravans. Cut this to fit the size of the draws and use as a draw liner. This stops the tools rattling and reduces any chance of them scratching up your nice toolbox.

Overall this is good quality, easy to manoeuvre and keeps you track day tools safe.

Thumbnail of user andym349
New York
1 review
0 helpful votes
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September 16th, 2019

A friend recommended SGS to me as providing good service, products and value.
The quality of the products is good, the value great.
The service, however, was EXCELLENT.
The courier managed to damage one of the items - which caused me to worry about the hassle I was going to have returning the (large) item, waiting for it to be received and then a replacement sent out.
To my, very pleasant, surprise SGS (on receipt of an email with photos of the damage) sent out a replacement immediately AND arranged to pick up the damaged item - great service which minimised any hassle for me.
Based on my experience I would, unreservedly, recommend SGS.

Thumbnail of user jeffb763
GB
1 review
0 helpful votes
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December 3rd, 2019

The tailgate gas struts for our Volvo C30 are my 3rd purchase from SGS. Good quality & next day delivery at a very fair price. My previous 2 purchases of a 10T hydraulic press and 3T HD trolley jack were equally as good. Top class support and back up as well

Thumbnail of user gordonm107
GB
1 review
0 helpful votes
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June 9th, 2019

Sgs have excelled in the service I ordered a generator late on Monday evening and it was delivered on the Wednesday the communication was spot on and the icing on the cake was they were £171 cheaper than amazon

Thumbnail of user jamesc1171
GB
1 review
0 helpful votes
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February 9th, 2019

Bought the SGS 62cc 20" Chainsaw. The delivery was excellent ordered Friday night and delivery was Tuesday afternoon. Excellent user manual in the box and online. Easily assembled and fuelled, after running it for a few minutes I retensioned the chain and was ready to go. The chainsaw cut through 8" día logs easily. Would definitely recommend both chainsaw and company. Thanks.

Thumbnail of user davidk731
GB
1 review
0 helpful votes
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October 15th, 2018

Excellent service again, just bought my 3rd Milwaukee tool from SGS and am looking at 4 and 5. SGS are very competitive and as they are local to Nottingham I can pop over and collect spares etc. I am hoping they will extend their Milwaukee range

Thumbnail of user jonb345
GB
1 review
0 helpful votes
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December 9th, 2019

After many hours of searching I was impressed by the reviews I had read of SGS. The 2-ton trolley jack and pair of stands are of excellent quality and great value. Hydraulics appear to be very sound and I look forward to many years of it holding up my MGB GT!

Thumbnail of user gordonb100
GB
1 review
0 helpful votes
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December 25th, 2018

I was very happy with the service I received from SGS.
I purchased a number of Milwaukee tools from them and was well informed about delivery times and shipping times.
Once the item was received I found out that one of the batteries on my kit I ordered was faulty, I contacted them straight away and they arranged within 24 Hours to have the item sent back to Milwaukee and replaced/fixed.
Excellent service throughout and since ordered additional items from them and will carry on to do so.

Kind Regards
Design Build Renovate Maintain UK Ltd

Thumbnail of user peteb80
GB
1 review
0 helpful votes
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November 3rd, 2018

I brought 2 mechanic cabinet and and extra draw cabinet from sgs i must say i am had man to please, i was not disappointed with these item they are built to last very strongly maid and incredible priced well i give these people 5stars and would recommend to anyone thankyou SGS.

Thumbnail of user chrisp521
GB
1 review
0 helpful votes
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February 19th, 2019

Purchased trolley jack and axel stands Thursday 14th February at 8pm arrived Saturday 11am keep me informed with emails and delivery info product is professional quality would highly recommend this company excellent

Thumbnail of user vincem69
Isle of Man
1 review
0 helpful votes
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December 25th, 2019

Fantastic service, good value & fast delivery!
I was very impressed & will use them again & again.
It's nice to deal with a firm you can trust & rely on.
Keep up the good work.
Regards Vince McMahon

Thumbnail of user matthewm462
GB
1 review
0 helpful votes
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July 13th, 2019

I bought a lawn mower from them, it was a Hyndai which wasn't cheap to say the least. Anyway after 2 weeks the handle broke. So I phoned them and after several email and phone calls (2 Weeks) in which I had to chase them. They finally came to collect it. Now I still haven't received my money back from them (apparently 7 days to receive the refund). Weird as it didn't take that long to come out of my bank. But to say it was poor service, bring on Brexit when they are going to have to compete. Other providers Mowe Direct where much better in service. They were proactive, where SGS well lets just say desperate in Customer Service and I will never buy anything of them. Also to note even though I bought the Lawn Mower of them, they were awaiting Hyundai reaction to dealing with it. Please explain that my contract is with SGS not Hyundai.

Thumbnail of user damianp63
GB
1 review
0 helpful votes
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October 21st, 2021

Purchased a 5 in 1 multi tool (https://www.sgs-engineering.com/gpm501-52cc-five-in-one-multi-tool) in August, The product stopped working in under 2 hours from removing the unit from the box and is still non functional in my garage in October. The company only bother to reply with a standard email telling you how to start the engine which doesn't solve the problem and to say the products they sell products similar quality to Stihl what a joke then they don't reply to any communication at all. This case is now with the credit card company as you get nowhere contacting this company. This companies' customer service is possibly one of the worst I have had the misfortune to deal with. I would have rated them at 0 stars, but it wasn't available. If you want a product that doesn't work and customer service that is shocking, then buy from this company but I would avoid at all costs and find a supplier that offers better service and better quality products.

Tip for consumers:
Don't bother using this company, customer service is a joke

Products used:
Garden Powertools

Service
Value
Shipping
Returns
Quality
Thumbnail of user ivara7
Iceland
1 review
0 helpful votes
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December 25th, 2018

Excellent and quick service even though I needed the goods abroad.
I needed some parts for my fathers old car and found them at SGS-Engineering, I am located in Iceland and the parts shipped quickly and were cheaper than in shop here.

Thumbnail of user charlesp83
GB
1 review
8 helpful votes
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July 14th, 2017

Thank goodness I cancelled my order. It was the courier's fault that the goods weren't ready! Again and again they told that they had sent the order again and again it didn't arrive. Four telephone calls laters still no goods, I have now gone to PayPal and got a chargeback what an unpleasant company, inefficient, unhelpful and disinterested. Someone called David threatened to 'take legal action if I put a bad review on the web' I imagine they must have disgruntled customers every day with this kind of non existent service. I have little doubt that if the goods had arrived then they would have been faulty and then I would have had to take them to the County Court! What a ghastly company!

Thumbnail of user stefanr15
GB
1 review
0 helpful votes
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January 17th, 2019

Purchased 2 replacement gas struts for my Lexus - I didn't realise how bad the old units were until I fitted these. Fast delivery, excellent price and really easy to fit.

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About the business

Gas Struts for Domestic, Leisure and specialist applications. Boot and tailgate struts for cars. SPX Power Team distributor and service centre for bottle jacks, hydraulic press, cylinders and pumps.

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