• SGS

SGS

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Overview

SGS has a rating of 4.2 stars from 1,414 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SGS most frequently mention next day, fast delivery, and excellent service. SGS ranks 2nd among Tools sites.

  • Service
    51
  • Value
    52
  • Shipping
    51
  • Quality
    49
Positive reviews (last 12 months): 100%
Positive
1
Neutral
0
Negative
0
95
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How would you rate SGS?
Top Positive Review

“Great value for money”

David S.
5/14/19

Second purchase from SGS. Chainsaw arrived when stated, easy to assemble and started after third pull with a true easy start mechanism. Impressed with the additions - fuel mixing bottle, tools, file and bag, plus 2 chains. Have not tried it in action yet but all in all seems good.

Top Critical Review

“Abysmal workmanship and service”

Stephen D.
4/30/19

Bought 2 gas struts, one failed immediately because it was incorrectly manufactured with insufficient thread on the shaft, I notified them and sent them photos, it took 2 weeks for a replacement to arrive this was completely wrong and would not fit, I notified them and sent photos again showing the errors. Since then they have ignored my emails, they promise to phone me back but don't on numerous occasions, a company to avoid

Reviews (1,414)

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Reviews that mention popular keywords

day delivery (93) gas struts (83) quality product (91) tool chest (52) customer service (137)
Thumbnail of user terryb401
GB
1 review
1 helpful vote
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April 29th, 2019

I bought the 26" 9 draw tool cabinet. It was delivered next day with advance notice of the delivery time. The tool cabinet is sturdy and well made and meets my needs perfectly. I have no hesitation in recommending this product and company. They are clearly very professional

Thumbnail of user markb1593
GB
1 review
0 helpful votes
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November 29th, 2019

Not received item yet however, I've been pleased with the service so far. (Edit) item arrived well packaged and in good condition.

Although I can't track delivery of item on DX as link provided in email to DX says can't track with the information given (once you get to DX website link).

Enquiry about another product was answered very quickly.

Thumbnail of user jamesc1163
GB
1 review
0 helpful votes
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February 2nd, 2019

Brilliant tool box for the monies paid, excellent build quality & dispatch time, overall the transaction could not have been bettered no matter where i might have shopped. Thank you SGS Engineering for a brilliant item

Thumbnail of user davidb2570
GB
1 review
0 helpful votes
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August 27th, 2019

Recently bought a petrol strimmer from this company. From start to finish the correspondence and professional approach from them was excellent. A very good price and quality product that I am sure will last me well.

Thumbnail of user stephenb418
GB
1 review
0 helpful votes
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February 26th, 2019

I bought some gas struts for my Mercedes. They came very quickly and were great value. I hit a snag with my car when fitting them, but the technical support from SGS was great. Nothing was too much trouble for them. An excellent company.

Thumbnail of user mauda3
GB
1 review
0 helpful votes
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October 17th, 2018

Some time ago I bought a bottle jack from them. A company I had never heard about. However the transaction went through normally and delivery was fast. This time looking to get some axles stands they proved to have some high quality stands at very competitive prices. Ordered from them again. Quick delivery, well packaged, good communications. Feel happy to recommend them and their products to others.

Thumbnail of user jamesm1677
GB
1 review
0 helpful votes
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March 9th, 2019

I've used this company a few times now and the standard of service has been excellent. The value for money and fast postage will see me ordering again when I'm in need of tools and bit's for my building business.

Thumbnail of user kevine243
GB
1 review
0 helpful votes
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January 30th, 2020

The small trolley jack appears to be a first class product. The service from SGS was absolutely brilliant having ordered it late afternoon and it arrived the next day. You can't get better than that! Thank you SGS - well done!

Thumbnail of user alans328
GB
1 review
0 helpful votes
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December 3rd, 2018

Used this company for jeep spares; absolutely delighted - well designed and easy to use web site; the products are of excellent quality, very reasonably priced, and delivery speed is amazingly fast. Other online companies out there should be using SGS as their benchmark - this how to catch and keep customers. Thanks SGS, I'll be using you again!

Thumbnail of user alistairt
GB
1 review
0 helpful votes
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November 4th, 2018

These stands are very robust and will last for years.
They look and feel safe which is so pleasing in this time we live in- build cheep sell for lots.
SGS shipped my order in double quick time and this too is fantastic!
I was fooled a while ago on Ebay, placed an order from a british firm only to find they then placed my order with a chinise company and it took weeks. Not so with SGS.
A company to be proud of, keep it up SGS.

Thumbnail of user juliank30
GB
1 review
0 helpful votes
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August 20th, 2018

Very happy with the way this company sorted out a part that had broken on my chainsaw they supplied me with.
The delivery of the goods from them (compressor, strimmer and chainsaw) has been first class too. All goods work as they should and price is excellent.

Thumbnail of user robw186
GB
1 review
0 helpful votes
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August 24th, 2019

Tailgate struts for A4 Avant were easy to fit, thanks to the online instructional video. Took no more than 10 mins to do and the end result is a vast improvement on the old struts which were clearly feeling their age. Under half the price of OEM ones too. Delivered at the allotted time so no complaints on the part of the courier either!

Thumbnail of user philh113
GB
1 review
0 helpful votes
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October 7th, 2018

Ordered the 72" stainless tool chest for my garage and must say the value for money is fantastic. Not as robust as a snap on unit but at 1/5 the price it's prefect for what im using it for. Delivery company were very helpful and efficient as well. Can't say anything wrong with the whole purchase.

Thumbnail of user kenm355
Ireland
1 review
0 helpful votes
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October 5th, 2019

I have purchased from SGS before and its a pleasure to deal with them. Email notifications are sent when your items are on the way incl., tracking number. I got the milwaukee m18 saber saw, a pouch and bit set. Prices are very reasonable & Items are very well packaged. Till the next time. Thanks ken.

Thumbnail of user nigelg23
GB
1 review
0 helpful votes
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June 13th, 2018

Purchased a Milwaukee power tool online. Excellent service, prompt despatch and reliable and prompt delivery.
A really great transaction followed up by good customer service.
Fantastic bundle deal on above item.
Highly recommend and would use again.
Ps customer representative even responded to my emails late evening!
Brilliant highly recommend

Thumbnail of user terrya131
GB
1 review
0 helpful votes
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April 20th, 2019

As a professional company we are really impressed with the value for money the equipment represents from SGS. Really happy with everything these guys have sold us. We can recommend their products to professional or DIY. Users, and we will carry on buying from them in the future 5 stars

Thumbnail of user fionad21
GB
1 review
0 helpful votes
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July 12th, 2018

Bought a product from this company and it arrived in great time.
We had to contact customer services regarding a slight problem, and after a couple of emails to customer service team, they helped fast and efficiently with our problem.
Fabulous commitment to their customers... Will certainly use them again.

Thumbnail of user krisc74
GB
1 review
0 helpful votes
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September 6th, 2018

I have purchased quite a few items from them in the past. This item, due to demand was out of stock which they emailed me first thing Monday morning as I had ordered over the weekend. They offered me a full refund or option to wait till the item was back in stock. I chose to wait as it is only going to be a couple of weeks. Excellent customer service and good fast delivery on the other items i have ordered, they all arrived next day.

Thumbnail of user ianw123
GB
1 review
0 helpful votes
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August 10th, 2018

Ordered the 26 ", 9 drawer tool chest one day and it arrived the following day within the 1 hour time slot promised. Very pleased with the product which was exactly as specified and was well engineered and good value for money. Excellent service which is quite unusual these days.

Thumbnail of user paula366
GB
1 review
0 helpful votes
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December 13th, 2018

Seriously well deserved 5 stars. I originally order the tool chest via eBay but their rules would not allow a different delivery address. Due to the size of the tool chest it was critical that it was delivered to my home address.
SGS immediately offered to cancel the order and refund me. I then re-ordered direct from the SGS website. Customer services could not have been more obliging and helpful. The communication was brilliant and I was constantly updated as to the status of my order.
SGS's courier offered a similar service and kept me updated as to the delivery. Even to the extent of phoning me and offering THREE delivery dates. Topping it off by stating that the driver will call me an hour before delivery so I could leave work and return home to meet with the driver.
To be honest it doesn't get better than this. This has to a bench mark for other companies to follow. Top drawer!

Thumbnail of user paulk681
GB
1 review
0 helpful votes
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October 29th, 2019

Can't praise SGS enough, their customer service pulled out all stops to effect a speedy delivery to me in France. The strimmer exceeded all expectations, really good quality and solid and just breezed through a very large area of overgrown grass and foliage. I will certainly be purchasing more quality SGS products shortly.

Thumbnail of user peterh604
GB
1 review
0 helpful votes
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March 21st, 2019

I ordered a post hole boring machine from SG-S, what a cracking bargain, except for adding 2 stroke fuel the machine worked straight out of the box, delivery time is fantastic, I cannot praise this company enough, first class products good delivery times.
I have purchased items from this company on a couple of occasions, the service and delivery has on each item had been very good indeed.

Thumbnail of user chriss1080
GB
1 review
0 helpful votes
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February 24th, 2019

Recommended company.
I've bought several of there own brand products which have been good quality and priced well. Recently I've bought a Milwaukee tool which was competitively priced.
In all cases items were dispatched the same day and delivered the next, great service!

Thumbnail of user philips206
GB
1 review
0 helpful votes
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August 13th, 2019

This August I purchased a lawnmower. It was very competitively priced and delivery was free and next working day. We often have problems with delivery because of difficulties with access - not this time however, the service was excellent in every respect. Many thanks.

Thumbnail of user roberth1199
GB
1 review
0 helpful votes
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April 2nd, 2019

Bought a gas strut for the car and also an air compressor kit. Delivered quickly. Had a problem with the gas strut which was eventually resolved after a few emails with a very helpful customer service lady. No problems with the compressor which appears to work fine. Only used to pump up car tyres so far.

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About the business

Gas Struts for Domestic, Leisure and specialist applications. Boot and tailgate struts for cars. SPX Power Team distributor and service centre for bottle jacks, hydraulic press, cylinders and pumps.

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