• SGS

SGS

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Overview

SGS has a rating of 4.2 stars from 1,414 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SGS most frequently mention next day, fast delivery, and excellent service. SGS ranks 2nd among Tools sites.

  • Service
    51
  • Value
    52
  • Shipping
    51
  • Quality
    49
Positive reviews (last 12 months): 100%
Positive
1
Neutral
0
Negative
0
95
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How would you rate SGS?
Top Positive Review

“Great value for money”

David S.
5/14/19

Second purchase from SGS. Chainsaw arrived when stated, easy to assemble and started after third pull with a true easy start mechanism. Impressed with the additions - fuel mixing bottle, tools, file and bag, plus 2 chains. Have not tried it in action yet but all in all seems good.

Top Critical Review

“Abysmal workmanship and service”

Stephen D.
4/30/19

Bought 2 gas struts, one failed immediately because it was incorrectly manufactured with insufficient thread on the shaft, I notified them and sent them photos, it took 2 weeks for a replacement to arrive this was completely wrong and would not fit, I notified them and sent photos again showing the errors. Since then they have ignored my emails, they promise to phone me back but don't on numerous occasions, a company to avoid

Reviews (1,414)

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Reviews that mention popular keywords

day delivery (93) gas struts (83) quality product (91) tool chest (52) customer service (137)
Thumbnail of user verityr
GB
1 review
0 helpful votes
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July 31st, 2019

Received a faulty item. Firstly 'Dave' said he would send out new parts... arrived a week late! Item was no longer fit for purpose as the work had passed and a new item had to be purchased elsewhere to complete the job. Emailed and called 'Dave'... no reply (very disrespectful). Still waiting for a response a MONTH later... and a refund!
I would NOT recommend SGS and especially not 'Dave'. Extremely poor customer service.

Thumbnail of user melw39
GB
1 review
0 helpful votes
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October 22nd, 2018

Super fast delivery, I ordered my items at approximately 15.21 on Thursday and they was delivered by 09.45 on Friday. The 4 wheel dollies were exceptionally cheap and so was the low profile trolley jack it's ideal for my Lexus 200h. I have recommended and will continue to use again

Thumbnail of user archiec24
GB
1 review
0 helpful votes
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September 22nd, 2018

I purchased a Milwaukee battery grinder from SGS engineering and I'm delighted with the product. Having bought from here before, I had no hesitation in ordering again. The company is a pleasure to deal with from start to finish and for value for money you need look no further. I would highly recommend buying from SGS engineering.

Thumbnail of user carolg342
GB
1 review
0 helpful votes
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April 14th, 2019

It's the first time I have ordered from this company. The item was delivered within 24 hours. Although there was a very very minor problem of a missing screw. It was almost immediately dealt with. I have no hesitation in recommending them, and I will certainly use them again

Tip for consumers:
Give them a try..

Products used:
A chainsaw

Service
Value
Shipping
Returns
Quality
Thumbnail of user julied225
GB
2 reviews
0 helpful votes
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September 11th, 2018

Just received our Hyundai lawnmower today my husband has called it the beast. Excellent quality product and excellent customer service given our 2nd product from sgs last year bought a strimmer/brushcutter both better quality than our previous tools would definitely recommend them also a UK business

Thumbnail of user darrenh62
GB
1 review
0 helpful votes
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September 16th, 2018

Excellent customer service a credit to all and a pleasure to deal with friendly extremely efficient team well done guys keep up the good work will definitely buy from you again in the future from a very happy customer 5

Thumbnail of user michaelp777
GB
1 review
0 helpful votes
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August 20th, 2018

I have just bought a 1/2 inch Milwaukee impact gun arrived quickly as in next day as advertised. Everything was as expected and worked perfectly I will be using them again as price and speed of delivery was great thanks

Thumbnail of user viktorp15
GB
1 review
1 helpful vote
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October 5th, 2021

Horrible experience! Asked for discount as I was purchasing bigger number of tools. After receiving the quote and sending a full payment straight away, a week later was told that they can't even fulfill my order. However, asked for a refund for the items that weren't available and now 2 weeks later still nothing. All we get is apologies apologies and more apologies. Asked for proof of refund, and again noting! Not only that but when they delivered the items that were supposed be in stock, we still have items we did not receive. Asked the question few times, but they were always finding way to avoid answering with nonsense emails.

Had to send them to debt collectors. Yet, these guys still owe me £2085. 84

Tip for consumers:
Best tip ever - don't use them and you will have no trouble!

Service
Value
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Quality
Thumbnail of user lindseyh67
GB
1 review
0 helpful votes
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July 27th, 2018

I ordered a strimmer it came the next working day but the oil I ordered did not. I emailed them and they called me within the hour to explain they had put it in my strimmer box. Wow never experienced such good customer service. I will defo purchase products from this company again. Thank you x

Thumbnail of user cheryls439
GB
1 review
0 helpful votes
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December 13th, 2019

Excellent service, amazing quality products and super fast delivery. I placed an order and then decided I wanted to add to it so I emailed the team. They were great, rang me back the next morning and took my additional payment and then packed it with the rest of my order so I didn't need to pay postage. Will definitely use again :)

Thumbnail of user cliveb20
GB
1 review
0 helpful votes
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May 14th, 2019

Have only used SGS a few times, but they never fail to impress me, great products brilliant service, and if your stuck, give them a call, and they will give you all the help you need. I will obviously be using them again.

Thumbnail of user johne551
GB
1 review
0 helpful votes
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September 9th, 2019

I bought a gas strut to replace one fitted to a kitchen cupboard. After searching the internet for a reasonably priced unit I came across SGS; the price was good as is the quality and it does the job perfectly. However the thing that impressed me most was their customer care, I was phoned before the unit was dispatched to ask me if I had forgotten to order end fittings. If I had forgotten, it would have meant a delay and an inconvenience, but as it was I was re-using the retrieved fittings from the failed gas strut. Just a small thing but it shows me real customer care. Thanks SGS Engineering 5 stars well deserved

Thumbnail of user stephenk189
GB
1 review
0 helpful votes
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July 12th, 2018

I ordered the 52cc brush cutter, next day delivery. Arrived on time, easy to set up, used the following day, cut through very tough brambles and long grass with ease. Highly recommend this company and from previous reviews, was the reason I bought this great piece of kit, and at a fab price. Next day delivery was free! Cant beat that with a big stick!
To everyone at SGS, Thankyou.
Steve k

Thumbnail of user stevend301
GB
1 review
2 helpful votes
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March 22nd, 2019

I'd been looking for a tool chest for a while, when my brother in law sent me a mail saying SGS had a sale on. I'd already "chosen" the one i wanted, so I logged on and bought a 72" stainless steel one.

Ordered Friday, delivered Tuesday at no cost.

Tool chest looks well made and came well packed (polystyrene/cardboard and on a pallet - stainless still had the protective film on). Bolt on the wheels and handles and you're good to go. As others have said, this wouldn't look out of place in your kitchen.

Delighted with tool chest and service from company

Thumbnail of user stuarts101
GB
1 review
0 helpful votes
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July 5th, 2019

I had made a mistake when ordering my hedge trimmer. A frequent user of Argos as drop off for eBay purchases through Paypal I inadvertently entered their address for delivery with SGS. Argos properly refused to accept the parcel. I was contacted by SGS by phone. Sean suggested I ask Argos for a favour and to take the delivery. He could have asked, quite properly, for me to pay return courier charges. Argos played ball and I received my goods the very next day.
Well deserved 5 Stars to SGS and indeed Argos

Thumbnail of user peterh639
GB
1 review
0 helpful votes
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September 9th, 2019

The gas struts on our Renault Scenic tailgate had failed. It was easy to find and order the right struts, quickly delivered. For some you'll find fitting instructions and a video. I picked SGS on the basis of reviews and other recommendations. The struts took about 10 minutes to fit. For the Renault Scenic you have to take the rear light assembly out which requires a Torx screwdriver. Throughout this you really need a strong reliable friend to hold up the tailgate - it's very heavy and you don't want to have it fall on you.

Tip for consumers:
Double check the part numbers on the gas struts.

Products used:
RENAULT GRAND SCENIC 2004-2009 TAILGATE / BOOT GAS STRUT
Product Code: SNL2036

Thumbnail of user paulc674
GB
1 review
0 helpful votes
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December 11th, 2018

After much deliberation I finally ordered the 24ltr air compressor kit and air drill on Thursday afternoon 3.15 it all arrived on Friday at 3.20 well packaged. On opening The quality shows the finish looks and feels good overall very satisfied well almost should have gone for the 50 ltr one lol.

Thumbnail of user roby14
GB
1 review
0 helpful votes
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November 17th, 2018

Very well packaged and fast delivery. Great price and the compressor works welI. Would be happy to use SGS again but more options for required spares might make a dunce like me order all the required connectors at the same time as the main order.

Thumbnail of user jamesr718
GB
1 review
0 helpful votes
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August 14th, 2018

I have found this firm to be very professional in the way they treated me as a customer. Their prices are very competetive and they sell quality tools. It is good to know when mail ordering that the tool will be with you very quickly.

Thumbnail of user carlh159
GB
1 review
0 helpful votes
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April 7th, 2019

Ordering of the generator was very straightforward and it was received the next day.
The product appears well made, and despite filling with oil being tricky, it started first pull.
Obviously I can't judge reliability yet.

Thumbnail of user garyh545
GB
1 review
0 helpful votes
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July 31st, 2019

Purchased the 72 Tool Chest & side Cabinet, arrived as expected and was well packaged, unfortunately once unboxed a dent was noticed in one of the drawers. Notified SGS who promptly apologised for something that can and does happen to any business sending huge heavy products and they arranged shipping of a replacement drawer "same day".
Charlotte in after sales acted promptly and professionally, would highly recommend SGS to anyone. Currently awaiting drawer to arrive but have no concerns it is on its way.

Thumbnail of user garetht3
India
1 review
0 helpful votes
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June 30th, 2018

This is the first time I have purchased from SGS and I was influenced by other reviews I had read of the SGS products. Im very pleased with the tool chest - drawer unit on wheels. It arrived next day which I was not expecting so a bonus there, it was well packed so no damage and the quality seems to be very good. So in summary - a good website, prompt delivery, good quality product and no transit damage. A satisfied customer who would go back to SGS for other products if and when required.

Thumbnail of user markw830
GB
1 review
0 helpful votes
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September 22nd, 2019

Next day delivery and great comms from the courier letting me know within an hour time band for delivery.
The trolley jack itself... is Quality. Sturdy bit of kit well made, great for amateurs and professional mechanics alike.

As the title says The Mutts Nutts retailer and quality product.
If in doubt, don't be!

Thanks

Thumbnail of user paulm1074
GB
1 review
2 helpful votes
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January 28th, 2019

Their website made it really easy to select new gas structs to fit my car. Delivery was very fast (even though it was standard delivery) and the structs are excellent quality and fitted perfectly. Price is extremely competitive.
I had exactly the same excellent experience a few years ago when I replaced the structs on my son's car.

Thumbnail of user paulb1077
GB
1 review
1 helpful vote
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February 11th, 2019

I have purchased a number of items from SGS. I am never disappointed by the quality for such a good price. The latest is a high lift trolley jack - its amazing - lifting 1.5 tons to 800mm. If you want a quick, high lift then you need one of these. No nonsense construction will take abuse for years to come by the looks of it.
With free next delivery what more could you want!

Tip for consumers:
Good quality at very good price with quick delivery. Easy on-line ordfering. Also helpful on phone if you need that.

Products used:
Several

Value
Shipping
Quality

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About the business

Gas Struts for Domestic, Leisure and specialist applications. Boot and tailgate struts for cars. SPX Power Team distributor and service centre for bottle jacks, hydraulic press, cylinders and pumps.

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