• SGS

SGS

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Overview

SGS has a rating of 4.2 stars from 1,414 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SGS most frequently mention next day, fast delivery, and excellent service. SGS ranks 2nd among Tools sites.

  • Service
    51
  • Value
    52
  • Shipping
    51
  • Quality
    49
Positive reviews (last 12 months): 100%
Positive
1
Neutral
0
Negative
0
95
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How would you rate SGS?
Top Positive Review

“Great value for money”

David S.
5/14/19

Second purchase from SGS. Chainsaw arrived when stated, easy to assemble and started after third pull with a true easy start mechanism. Impressed with the additions - fuel mixing bottle, tools, file and bag, plus 2 chains. Have not tried it in action yet but all in all seems good.

Top Critical Review

“Abysmal workmanship and service”

Stephen D.
4/30/19

Bought 2 gas struts, one failed immediately because it was incorrectly manufactured with insufficient thread on the shaft, I notified them and sent them photos, it took 2 weeks for a replacement to arrive this was completely wrong and would not fit, I notified them and sent photos again showing the errors. Since then they have ignored my emails, they promise to phone me back but don't on numerous occasions, a company to avoid

Reviews (1,414)

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Reviews that mention popular keywords

day delivery (93) gas struts (83) quality product (91) tool chest (52) customer service (137)
Thumbnail of user sallyanneo
GB
1 review
0 helpful votes
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February 21st, 2019

Being an Aircraft Engineer by trade, I expect only the best from my tools and how they are stored. I spent a very long time looking for a high end Tool Store on wheels, came across SGS and took the plunge. It was the best choice I've made in years. I saved myself thousands as I would have ended up with Snap On, as per my tools. It's hard to get across in a few words how good the Stainless Steel 10 Draw Cabinet with a thick wooden top really is and it's British! Highly recommended. David Gordon and the Team, thank you so much, my kind regards, Sally

Tip for consumers:
If in doubt call oe email, they are super helpful.

Products used:
52", 10 Draw Stainless Steel Cabinet on wheels.

Service
Value
Shipping
Returns
Quality
Thumbnail of user darrenr57
GB
1 review
0 helpful votes
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June 12th, 2019

Person on the phone was very knowledgeable and helped me will every aspect of my compressor order. Only problem I had was the fact that ordering over the phone I could only had it delivered to my home address and not work. So used their internet site. Already had the items I required from the telephone conversation so no Biggie.

Thumbnail of user mickh35
GB
1 review
0 helpful votes
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February 4th, 2019

Hi. My experience up to know has been excellent. I asked for a different
Delivery day, which they accommodated. When it was delivered the
Couriers had laid the box on it's side, and although the box looked
Undamaged, everything had moved to one side and damaged the plastic
Cowling. I took a couple of pics and sent them an email and they replied
Saying they would send out a replacement in 5 days. A couple of days
Later I ordered some spare couplings and oil, and today they all turned
Up together, 5 days after I reported the damage. The quality of the
Fittings is good, being all brass, and the build of the compressor is
Also very good. I would say I am quite a fussy person having been an
Engineer a few years ago, but I am very pleased with their goods. So
For me the service I have received has been first class and I would
Recommend them to anyone looking to buy from a UK supplier.

Thumbnail of user johns3585
GB
1 review
0 helpful votes
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January 28th, 2019

I needed to find a replacement part for a boot strut that had corroded over the years but had no idea what I needed. I took photos and sent them over to Tom, who was able to identify the parts and provide me with links for the correct replacements. The parts were inexpensive and of high quality - I have just fitted them today. Great service throughout.

Thumbnail of user richardp582
GB
1 review
0 helpful votes
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July 12th, 2019

I've bought a 42" tool chest, and then a creeper and seat. All items were delivered promptly - the courier company for the tool chest rang in advance to arrange a convenient slot, which is a first for me and most welcome as it's such a large item.
Everything is packaged and protected, the quality is exceptional, and the price is so much cheaper than anywhere else.
I wish I needed more stuff for my garage!

Thumbnail of user christined755
GB
1 review
1 helpful vote
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September 2nd, 2020

Over a month ago I bought 2 gas struts which I needed to return to be modified. ( I paid the postage)
The struts have never been returned to me after many phone calls and emails. I paid in advance for the work to be carried out.
They lie constantly about delivery always blaming DHL for losing the parcel (3 times I believe!).
I have been told I can have a refund, but after ringing accounts a few times, there's no sign of any money back!
£124.97p
NEVER use this company, they are totally immoral, keeping your money with no explanation.

Thumbnail of user chrism914
GB
1 review
0 helpful votes
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February 18th, 2019

I ordered some struts for the tailgate of my wife's Ford Mondeo. Choosing them from the website of SGS-Engineering couldn't have been easier. Once I placed my order I soon received confirmation. The struts arrived very quickly and were packaged very well indeed. Fitting them was easy and they work perfectly. What more could you ask for? So all in all an excellent experience and if necessary I would have no hesitation in using them again. Thank you SGS-Engineering.

Thumbnail of user petero107
GB
1 review
0 helpful votes
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July 5th, 2019

This is the second strimmer I've bought off SGS, the first one is still going strong, it's about 6 years old now, and it's had a hard life, having been loaned out to my neighbours a lot! The reason I've bought another is that I just want a new one, then the neighbours can use the old one. They are absolutely great, and I highly recommend them, very powerful, economical, easy to start, and very robust, buy one!

Thumbnail of user clives12
GB
1 review
0 helpful votes
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July 3rd, 2019

Took the leap to get a toolchest on wheels and get all my tools in one location. Bought the 13-drawer Mechanics Toolbox chest and roller cabinet deal for £130 - incl VAT and free delivery. Very pleasantly surprised at the ease of choice, purchase and delivery - and especially pleased to find the quality, finish and attention to practical design detail in the product. Would recommend - wish i'd bought this years ago...

Thumbnail of user huwj3
GB
1 review
0 helpful votes
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January 13th, 2019

When I matched the new struts to the originals on our 2007 Focus CC3 they looked slightly different with mental heads and a removable pin. As they were a tight fit I rang SGS who explained where possible they preferred to use plastic sockets compared to plastic. A quick tap with a rubber hammer replace the pins and job done - less than 5 minutes. Only time will tell but it appears I now have a better part than the original, great service, support and product.

Thumbnail of user johno335
GB
1 review
0 helpful votes
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October 5th, 2018

A rare company that cares about its product and its customers.
I bought the replacement struts for my Focus tailgate and what a difference they made and with the excellent online video they were easy to fit.

Very impressed.

Thumbnail of user anthonyw171
GB
1 review
0 helpful votes
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September 20th, 2018

This is how online shopping should be straight forward, you order they deliver SGS made this so easy this was a very large & difficult item to deliver & yet it arrived on the time they specified. Thank you.

Thumbnail of user gordonm87
GB
1 review
0 helpful votes
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July 4th, 2018

Great customer service very quick delivery & great follow up I will be using Sgs again no probs ordered the goods on sun afternoon and goods arrived by Tuesday lunch. I will be recommending to my family & friends

Thumbnail of user sheilag8
GB
5 reviews
2 helpful votes
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August 20th, 2019

I purchased a Grass and Brush Trimmer ordered on the Sunday night and was delivered on the Tuesday. The product is excellent i had owned a multi tool before from a well known shopping channel and it was useless. The one i have now is just brilliant.
In regard to Customer Service i spoke to Dave regarding the warranty (it has a 3 year one) and i found him to be very polite and very helpful.
I will be using and recommending SGS Engineering in future. Thank you

Thumbnail of user paulj250
GB
1 review
0 helpful votes
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July 26th, 2018

Bought a 5 drawer roller tool cabinet on Friday was filling it with my tools on Monday afternoon. Good quality build, it was on offer so the price was great. First time I have used SGS and have no problems with them.

Thumbnail of user martinm288
GB
1 review
0 helpful votes
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June 12th, 2019

Received my new strimmer from SGS today,
Put the parts together not too bad of a job approx 10 min. A nice tool kit with it,
To carry out the necessary fixings.
Filled with petrol mix and gave her ×2 pulls on choke started and away I went. Very power full unit,
I need to sort out the adjustment to on the harnis then I think I will be ready for any cutting job,

Thumbnail of user oldmanj
GB
1 review
0 helpful votes
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October 5th, 2018

First class company selling a first class product.
I am really pleased with the product quality of the 10 drawer work bench tool box chest cabinet and the service provided. (Free delivery was a bonus).
I can fully recommend SGS Engineering for all your tool storage requirements.

For information, the specified unit weight for this product is 90 kgs but this does not include the packaging and pallet it is shipped on. The total weight was 110kgs so be prepared for this extra weight.

Thumbnail of user grahamm76
GB
1 review
0 helpful votes
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June 10th, 2019

Excellent company to deal with, I made a cockup with my order rang them explaining the problem and they sorted it out straight away, will definitely use again and recommend to family and friends rating out of (10). 12, thanks.

Thumbnail of user johnm3026
GB
1 review
0 helpful votes
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June 27th, 2019

I am a 73 year old senior citizen and i try to keep myself mentally and physically fit so i have a large shed that i do a bit of mechanical repairs and wood turning so the compressor comes in very handy thank you very much for being so prompt.

Thumbnail of user mariaw172
GB
1 review
0 helpful votes
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January 29th, 2019

My boot struts were easy to order, with simple instructions on how to ensure I was ordering the right item for my make of car. The struts arrived quickly and well packaged. To fit the struts there was even a step by step video tutorial which made the whole process stress free. I now have a boot that is easy to open and stays open, with easy to fit instructions all at the fraction of the price of going to a garage to get it done - and yes I am a woman, who says we can't do car DIY!

Thumbnail of user iainm26
GB
1 review
0 helpful votes
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July 13th, 2019

I sent my faulty boot struts to SGS at the start of the week for refurbishment. By the end of the week, I had received them back and they were like new and now work as they should. I cannot recommend them enough. It's rare these days to get this type of service and the communication from them was first class!

Thumbnail of user russellc92
GB
1 review
0 helpful votes
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August 11th, 2019

Hi I have just received my 72 inch toolbox and it is great and also the help I got when I rang before I ordered was great. I have been a HGV mechanic for more than 30 years and have had snap on and us pro tool boxes. This tool box from SGS is as good and well built as my snap on box at work this box is for my garage at home and is better than expected.it was also well packaged and delivery service was excellent with a phone call 1 hour before delivery.

Thumbnail of user tomc647
GB
1 review
0 helpful votes
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December 17th, 2019

I needed a solid trolley jack to lift my 4x4 Landover Defender 90. The SGS 2.5 ton hight lift fits the bill perfectly. It is solidly made. Smooth lifting action and return down. High lift achieved by the extension to the lifter cup. Rubber pad supplied in the lifter cup. Very quick delivery by DHL who notified me of the 2 hour delivery slot.
I am very pleased with SGS and my purchase.

Thumbnail of user philm133
GB
1 review
0 helpful votes
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July 12th, 2018

Simple and easy ordering from the SGS website. Good detail of products so you actually know what you're buying!
Transaction enhanced with good electronic confirmation of order and espatch and tracking of item til it reached my door. All that you want from a distance seller. Well done the team!

Thumbnail of user iainb7
GB
1 review
0 helpful votes
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August 6th, 2018

The first time we have used SGS for engineering products, recommended by colleagues, and not disappointed - a very prompt and efficient service, and the goods as delivered where exactly what we expected and at a very reasonable price. We'll definitely be using them again for more products

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About the business

Gas Struts for Domestic, Leisure and specialist applications. Boot and tailgate struts for cars. SPX Power Team distributor and service centre for bottle jacks, hydraulic press, cylinders and pumps.

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