• SGS

SGS

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Overview

SGS has a rating of 4.2 stars from 1,414 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SGS most frequently mention next day, fast delivery, and excellent service. SGS ranks 2nd among Tools sites.

  • Service
    51
  • Value
    52
  • Shipping
    51
  • Quality
    49
Positive reviews (last 12 months): 100%
Positive
1
Neutral
0
Negative
0
95
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How would you rate SGS?
Top Positive Review

“Great value for money”

David S.
5/14/19

Second purchase from SGS. Chainsaw arrived when stated, easy to assemble and started after third pull with a true easy start mechanism. Impressed with the additions - fuel mixing bottle, tools, file and bag, plus 2 chains. Have not tried it in action yet but all in all seems good.

Top Critical Review

“Abysmal workmanship and service”

Stephen D.
4/30/19

Bought 2 gas struts, one failed immediately because it was incorrectly manufactured with insufficient thread on the shaft, I notified them and sent them photos, it took 2 weeks for a replacement to arrive this was completely wrong and would not fit, I notified them and sent photos again showing the errors. Since then they have ignored my emails, they promise to phone me back but don't on numerous occasions, a company to avoid

Reviews (1,414)

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Reviews that mention popular keywords

day delivery (93) gas struts (83) quality product (91) tool chest (52) customer service (137)
Thumbnail of user euant8
GB
1 review
0 helpful votes
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June 30th, 2019

Please with delivery of the gas struts for my skoda superb tailgate also please with the price and very efficient postal service it took me 5 min to replace old for new thanks...

Thumbnail of user irvino6
GB
1 review
0 helpful votes
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July 10th, 2019

A brilliant strimmer, this is the second one we've bought from SGS, having had one for over a year. Easy to assemble and use. Build quality seems excellent and has a good warranty.

Thumbnail of user andys203
GB
1 review
0 helpful votes
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May 13th, 2018

The reviews I've read seem to be completely against the service I received. Ordered a strimmer which arrived within a couple of days. Great communication and everything I expect when I order online.

Thumbnail of user grahamh80
GB
1 review
1 helpful vote
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February 19th, 2019

Yet again excellent service. Swift delivery well made products. Cannot fault them. Notified me about expected delivery date of a product that wasn't it stock. Well done

Thumbnail of user williams1498
GB
1 review
0 helpful votes
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September 9th, 2019

Very impressed ordered one day and delivered the next as promised.
Very pleased with machine and service would recommend SGS. 5 stars.
Will Sanders. WJSanders Building Contractors

Thumbnail of user darrend69
GB
1 review
0 helpful votes
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December 7th, 2019

Have purchased a few boxes from them now and find the build quality excellent and alot of product for your money.
Will definitely be using them again.

Thumbnail of user grahamw68
GB
1 review
0 helpful votes
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May 13th, 2019

Having looked around for a decent car jack suitable for use with my Range Rover sport and having not been impressed by some reviews of some of the ones I had looked at, I came across SGS Engineering, I looked at several of the jacks that they make and decided upon the 3 Ton jack model TJ3, dispatch and delivery was very speedy and complete without any problems.
The jack is excellent, strong and very robust, also, in my opinion at a very good price, it weights in at 37 kilo in itself so you can judge yourself how sturdy it is. It has no difficulty in raising my RRS and with a long sturdy handle it was effortless.
I have no difficulty in recommending SGS Engineering or this product.
Graham, a very satisfied customer.

Thumbnail of user andrewp1749
GB
1 review
0 helpful votes
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December 30th, 2021

I ordered a Milwaukee pack out system from SGS Engineering - it arrived next day delivery so far so good, un packed the units and noticed that one section was damaged. I got straight on email to SGS to advise
of the fault - they offered £5 discount to keep a damaged item cost £240 which was insulting so I declined and requested a replacement. I was asked to provide photographic evidence of the damage - which I did by return. I was then told to pack the item up and print the shipping label and send a photo to SGS. All completed, at my own expense. I was told by email from SGS that a courier (DHL) would collect the faulty item and deliver the replacement. I took a day off work and no DHL delivery or collection. Following multiple emails I contacted customer services - a long wait time. So called sales and was transferred directly though! I was told by the agent that the item was not ready for delivery today as previously advised and that replacement was still in their warehouse!
It does state on the website that orders are despatched next day, same does not apply to replacement items. I have been told it will be "some time next week", I will not be buying from SGS and will use a credible retailer that provides customer service.

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Thumbnail of user ianc75
GB
1 review
6 helpful votes
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February 23rd, 2017

We needlateed a replacement compressor, we ordered it at 2.30 for next day delivery. The order conformation promises afollow up mail on dispatch with tracking number. Having had no contact from SGS i mailled them late in the morning to be told the carriers has sent the item to the wrong depot and it would be an extra day before it was delivered. At no point was i offered a tracking number to co oberate this, so i suspect it wasn't dispatched until i mailed to chase.
I will not be using them again and certainly wouldn'r recommend them to anyone else.

Thumbnail of user naomil21
GB
1 review
7 helpful votes
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December 1st, 2017

Never ever ever buy anything from this company. I literally cannot; without jumping through your computer screen emphasise this enough. I do not know how they are legally getting away with how they operate this business but hopefully they won't be doing for much longer. They break consumer rights and trading standards laws. They do not do free returns! Please be advised of this now if you are thinking of buying something but are unsure of if you will need to send it back. It states on the banner on their homepage it is free returns! Their customer service is appalling and I spoke with the so called manager who was just as bad. They took over 2 full weeks to refund me and that was after me chasing them for it. They lied about sending something out to me so I could return my item(because apparently otherwise they would not accept it) so I had to buy it myself to return the item on. The whole thing has just been a stress filled ordeal from start to finish, it is not worth it, please just go somewhere else for whatever you are thinking of buying. Oh and it cost me over fifty pounds sending the item back. AVOID.

Thumbnail of user matthewm441
GB
1 review
0 helpful votes
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May 9th, 2019

Excellent, prompt and reliable service with a wide range of quality products to choose from. The products I bought were with me within hours really not days, excellent.

Thumbnail of user peterm718
GB
1 review
0 helpful votes
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July 13th, 2019

Good and fast service and price of Ryobi hedge trimmer seems very fair.
Very pleased all round. Shall be pleased to buy from SGS again when needs arise.

Thumbnail of user robertj689
GB
1 review
0 helpful votes
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January 7th, 2020

Item bought, service, delivery, first class. Will be back and will highly recommend. A very competitive web page reasonably priced, Help and information only a phone call away.

Thumbnail of user michaelp1739
GB
1 review
0 helpful votes
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January 7th, 2020

I bought a petrol chainsaw from SGS and am very impressed with it. It's a great piece of kit, cuts through logs like a knife through butter! It was delivered when they said it would be.

Thumbnail of user davidr1290
GB
1 review
1 helpful vote
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April 28th, 2019

I bought me a 3 ton trolley jack and I am very pleased with my purchase
It is very good quality and the price is very good and lifts the car with ease
I would buy again from here if I need and garage tools
Free next day delivery as well

Thumbnail of user chrish975
GB
1 review
0 helpful votes
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June 30th, 2019

The item I wanted (Milwaukee Impact wrench) was available at SGS at the best price and with a free case. It was delivered quickly and within an allocated 1hr time slot. Excellent.

Thumbnail of user paulb1825
GB
1 review
0 helpful votes
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January 24th, 2020

Purchased a pair of gas struts for Chrysler Grand Voyager which fitted perfectly. Instructions were supplied and the online check for the correct part number made sure I had the correct ones.

Thumbnail of user phillipr79
GB
1 review
0 helpful votes
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October 22nd, 2018

Ordered a trolley jack & accessories just after 3pm on Friday 19th Oct and was gobsmacked when they were delivered before 10am Saturday 20th!
Absolutely outstanding Service by SGS & will definitely be using them again.

Thumbnail of user chrisf299
GB
1 review
1 helpful vote
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September 18th, 2018

Normally really good, used them a couple of times this time however was shocking. The jack & Axle stand combo i had ordered and paid for was not available so i was offered an alternative, brilliant so far, on looking the alternative was for the Jack only at £16.67 + vat extra, checking on the website adding the jack and then the axle stands on their own, (Same jack as the offered alternative and same axle stands) would only cost me only cost me £20.39 extra, i phoned up to speak to SGS with person dealing with my case, would was a said to get the axle stand and jack combo would be £40 (roughly), i questioned this and was quickly sent to a different team, who also confirmed £40 extra for what i was after, after explaining the price on my screen he confirmed i was correct. It was cheaper to do singularly. If i had trusted them and said yes i would be considerably out of pocket, on asking because i'd been messed about paid out twice (refund takes up to 7 days to go back in) and potentially ripped off £20, for a set of rubber axle stand protectors to be thrown in for my inconvenience i was told this was not possible. £5.99 set of rubber protectors for customer satisfaction i think would have been well worth it. The morale is don't trust always check for yourself.

Tip for consumers:
Check all options for prices bundles are not always cheaper

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Thumbnail of user keithc182
GB
1 review
0 helpful votes
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February 4th, 2019

Bought a SGS 24lt compressor, top quality, as describe, delivery next day, we'll packed, ordered two from Alidi, had to return them, both damaged, poor quality compared to SGS. Recommend this compressor to anyone who as a small workshop.

Thumbnail of user rachelb265
GB
1 review
0 helpful votes
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December 2nd, 2018

Excellent service. Ordered on Wednesday morning, arrived before 8am the following morning. Was kept informed regarding the delivery. Have already recommended to a fellow boater

Thumbnail of user clairek61
GB
1 review
0 helpful votes
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October 18th, 2019

Excellent communication, seller keptnua informed of order every step of the way. Delivery was next day. The part orders is as described and working perfectly

Thumbnail of user wazp
GB
1 review
0 helpful votes
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December 2nd, 2018

Ordered Disco 3 bonnet struts having ordered rear tailgate struts to cope with extra weight of ladder. Like the rears, the front struts are great, work well and great price. Delivers was spot on too.

Thumbnail of user jimn126
GB
1 review
0 helpful votes
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August 8th, 2018

Order placed on one day and a cracking product arrived the next day. Good price and fast delivery.
Variety of products on offer which I will
Be honest I didn't know about! I do now!

Thumbnail of user craigp118
GB
1 review
0 helpful votes
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January 28th, 2019

Very easy to order, excellent price and quick delivery. Have used SGS before and would recommend then to anyone looking for good prices and 1st class service.

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About the business

Gas Struts for Domestic, Leisure and specialist applications. Boot and tailgate struts for cars. SPX Power Team distributor and service centre for bottle jacks, hydraulic press, cylinders and pumps.

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