• SGS

SGS

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Overview

SGS has a rating of 4.2 stars from 1,414 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SGS most frequently mention next day, fast delivery, and excellent service. SGS ranks 2nd among Tools sites.

  • Service
    51
  • Value
    52
  • Shipping
    51
  • Quality
    49
Positive reviews (last 12 months): 100%
Positive
1
Neutral
0
Negative
0
95
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How would you rate SGS?
Top Positive Review

“Great value for money”

David S.
5/14/19

Second purchase from SGS. Chainsaw arrived when stated, easy to assemble and started after third pull with a true easy start mechanism. Impressed with the additions - fuel mixing bottle, tools, file and bag, plus 2 chains. Have not tried it in action yet but all in all seems good.

Top Critical Review

“Abysmal workmanship and service”

Stephen D.
4/30/19

Bought 2 gas struts, one failed immediately because it was incorrectly manufactured with insufficient thread on the shaft, I notified them and sent them photos, it took 2 weeks for a replacement to arrive this was completely wrong and would not fit, I notified them and sent photos again showing the errors. Since then they have ignored my emails, they promise to phone me back but don't on numerous occasions, a company to avoid

Reviews (1,414)

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Reviews that mention popular keywords

day delivery (93) gas struts (83) quality product (91) tool chest (52) customer service (137)
Thumbnail of user sharonn88
GB
1 review
0 helpful votes
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December 19th, 2018

Milwaukee Bag & Grinder we bought for a Christmas present for our son. Excellent customer service. Ordered in the morning and it was delivered the next morning.

Thumbnail of user kathya132
GB
1 review
0 helpful votes
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August 20th, 2018

The only internet site that gave us enough information to order with confidence, and then the goods arrived the next day and we're delivered free. Thank you.

Thumbnail of user stefand26
GB
1 review
0 helpful votes
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July 5th, 2018

I have purchased several items from SGS and have never been disappointed. All my purchases have arrived in good time and continue to give me reliable service.

Thumbnail of user leng34
GB
1 review
0 helpful votes
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August 29th, 2019

Ordered two Focus struts and they arrived next day; the SGS web showed a video as to how to fit the struts; service could not be better; will use them again and highly recommend other customers to use them; they are simply SPOT ON.

Thumbnail of user stephenr284
GB
1 review
0 helpful votes
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August 19th, 2019

Good quality Toolchest, very well packaged (box in a box). Only tiny gripe was no 'shipped' e mail as promised, but did get one from courier on morning of delivery. All in all very pleased!

Thumbnail of user chrisc1059
GB
1 review
0 helpful votes
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September 16th, 2019

Rock solid products for a good price. I bought the 3-ton trolley jack and having been impressed also bought the adjustable car creeper, axle stands and a mechanics seat. Highly recommended.

Thumbnail of user daves728
GB
1 review
0 helpful votes
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December 5th, 2019

Recently purchased and installed a pair of struts for the boot lid of my Alfa 156. Excellent product (gas struts for car boot), useful video on SGS site, reasonable cost. Recommended.

Thumbnail of user grahamy4
GB
1 review
0 helpful votes
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November 4th, 2018

I have bought a few things from SGS, air compressor, air tools and hose etc and have been pleased with the delivery time, the products have been great for my DIY use and can't fault them i just ordered some more hose and fittings which arrived today :) . I will order more things as i need them from SGS no problem :) will need some Milwaukee items soon :)

Thumbnail of user pm219
GB
1 review
1 helpful vote
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November 13th, 2020

Ordered £400 cordless impact wrench which was advertised on their website with a case and a bag. When I received the tool the case is broken inside, and outside it was very dusty, I could see from the molding dates that it's nearly 3 years old. Which means the batteries could not last very long. I also did not receive the bag they advertised. I emailed them and said I did not get the bag that was advertised on their website and the case was broken. They replied saying they had run out of bags so I got a case instead. I replied showing a screenshot of their website which said both a bag and a case. They came back and bascially said tough you are not getting the bag we advertised. They also said to send photos of the damaged case, these were already pasted into the first email I send and were in the reply they sent back to me!. It looks like they don't even bother properly reading their customers emails! Since then they have not replied and are just ignoring me. I wish I had bought the impact wrench form someone else as SGS don't appear to care if what you receive is broken and not as advertised on their website. This was my first SGS order and will be my last, I'll spend my money with someone who cares about their customers.

Thumbnail of user markl750
GB
1 review
0 helpful votes
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June 16th, 2019

Brilliant tool box, sturdy, large professional and as good as a snap off. Get me bought. Also delivered really quickly and the driver helped me unbox it, all round 10/10.

Thumbnail of user kimot
California
1 review
4 helpful votes
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August 16th, 2017

Published 4 hours ago
I would rate them if there is less than

I would rate them if there is less than one star. Horrible customer service, keep providing false information. Specially there customer service team (most of them)they are arrogant and disgraceful.
I never seen such kids of bad peoples in my life.
I ordered generator, then they give me a price and They promise me to have me 3 to five business days. I paid more money for express shipment then they start playing... I end up not receiving the generator for more than a month. I am residing USA and I make international phone calls every single day and they providing false information. Finally they sent out my generator with wrong reciver name and contact information. I clearly stated and sent them multiple times who must be received. But they don't even know why they did like that. As of today I haven't able to collect my generator and every time when I call to ask they transfer my phone one to the other and they are not able to make correct their own mistakes. It was time sensitive matter.

Thumbnail of user carlr210
GB
1 review
0 helpful votes
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December 25th, 2018

We have just started using SGS Engineering this year, we are a Engineering and Hydraulic Company. We have had Air Compressor, Gas Struts, Tool Boxes and some Hand Tools from them, they service and pricing are excellent. I have now place them on our main suppliers list so we can use them again and so can our stores and workshop staff.

Tip for consumers:
The site is easy to use and well laid out with pictures for individual items

Products used:
Air Compressor, Tool Boxes, Gas Strut and some hand tools

Service
Value
Shipping
Returns
Quality
Thumbnail of user hayleyc37
GB
1 review
0 helpful votes
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June 23rd, 2019

Great website and helpful staff on the phone. My gas struts came next day, and with the help from the video on the website i fitted them in less than 2 minutes. Very happy. Would highly recommend

Thumbnail of user scottj141
GB
1 review
0 helpful votes
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September 20th, 2018

Fast delivery. Congrats to driver dealing with tree-blocked roads when it was blowing a hoolie. Items well priced and well packed. Great, fast service.

Thumbnail of user brianf240
GB
1 review
0 helpful votes
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August 8th, 2018

Both my son and I have used this site to order Milwaukee power tools and have been more than happy with the service provided. Great prices and prompt delivery service.

Thumbnail of user phillipp73
Norway
1 review
0 helpful votes
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August 26th, 2019

Ordered a couple of strimmer cords for the new Strimmer I had bought from SGS. Arrived very fast and in perfect condition. A very professional service which I appreciated. Thanks.

Thumbnail of user geem8
GB
1 review
0 helpful votes
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July 5th, 2019

Helpful friendly staff when I phoned them to confirm position of a component on the trimmer I bought. The delivery itself was literally overnight and the fastest I can remember.

Thumbnail of user davidb2304
GB
1 review
0 helpful votes
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June 30th, 2019

I ordered an item a few minutes before the deadline for next day delivery.

The gas strut arrived the next day as promised and was of excellent quality.

Highly recommended.

Thumbnail of user abdulk45
GB
1 review
0 helpful votes
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November 4th, 2018

Cheapest Milwaukee products on the whole World Wide Web and in store! Super quick free delivery service not forgetting how well each item was packed, they accepted all payment methods inc PayPal, totally recommend street
Thank you SGS Engineering's

Thumbnail of user amandam528
GB
1 review
0 helpful votes
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September 29th, 2019

Fantastic service, fast delivery and excellent communication. Good quality tools at reasonable prices for a reputable friendly company, I will definitely be using them again in the future.

Thumbnail of user jg372
GB
1 review
0 helpful votes
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April 4th, 2019

Superb!
2nd time ordering from this company in 2 weeks. Next day delivery and excellent communication. Wouldn't go anywhere else after such excellent service.

Thumbnail of user georgem439
GB
1 review
0 helpful votes
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August 20th, 2018

Easy to use site with prompt delivery, item was as stated and in perfect condition no damage during transit.
Had a querey about accessorieswhich was answered quickly would recommend.

Thumbnail of user brianh1943
GB
1 review
2 helpful votes
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August 6th, 2021

Ordered a motorcycle lift after contacting them and confirming costs to deliver to my postcode. Made payment for extra carriage and placed order online. Later that day someone else within their company cancelled the order on the grounds that they don't deliver to my area - talk about a lack of internal communication ability!
I sorted it out on the phone the next day, the order was re-instated. It then took over a week for delivery (unacceptable, sort out your couriers!) and no contact from SGS despite requesting a tracking number and courier details more than once!
The lift itself - once here - seems to be of reasonable quality and works well, although there is a minor issue with the foot pedal travel limiting bolt, which is fitted at the wrong angle to work correctly, and is lacking in a locknut to secure the bolt and prevent it vibrating in or out.
Not so good, however, is the moveable vice (wheel clamp), which is designed to be moveable within slots on the bed to facilitate a wide range of front tyre widths... well, it's a good idea, until you weld a steel bar across the underside of the slots, resulting in only 5mm of adjustment instead of 50!
Also, my moveable vice (wheel clamp, but I suppose it's translated from chinese somewhere along the lines...) has been manufactured incorrectly, causing it to apply uneven pressure to the front wheel when in use. I have contacted SGS about this, and as usual they have failed to respond! I will go down the route of lodging a formal refund request via my credit card company if I have to, and just go buy the Clarke one from Machine mart instead...

Products used:
Motorcycle lift

Service
Value
Shipping
Quality
Thumbnail of user benjaminm143
GB
1 review
0 helpful votes
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December 18th, 2018

It's my second time to buy tools from SGS and once again they've done a great service. I received my order within 24hrs. I highly recommend them to anyone.

Thumbnail of user johnc2048
GB
1 review
1 helpful vote
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March 15th, 2019

The trolly jack I ordered exceeded my expectations and was delivered the next working day. I will definitely be using them again to purchase auto tools in the future

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About the business

Gas Struts for Domestic, Leisure and specialist applications. Boot and tailgate struts for cars. SPX Power Team distributor and service centre for bottle jacks, hydraulic press, cylinders and pumps.

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