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Shapermint has a rating of 3.3 stars from 7,343 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shapermint most frequently mention customer service, wrong size, and comfortable bra. Shapermint ranks 2nd among Underwear sites.
This company responds to reviews on average within 16 days
I bought this bra at the recommendation of a friend. It's very comfortable and the straps falling are down are finally not an issue. I did feel the need to size up.
Date of experience: January 23, 2020
Definitely slimmed me down. We have to be realistic. It didn't turn me into a supermodel but I did notice a difference and definitely felt more confident. I would recommend this product!
Date of experience: August 1, 2020
I didn't like the leggings i ordered so they replaced them with underwear very good customer service made sure i was happy with the exchange a company that stands behind its products
Date of experience: February 3, 2020
I received the leggings. They didn't fit. I replied on June 4th with a request to exchange for a smaller size. I have not heard anything. Not sure if that means "No".
Date of experience: June 9, 2020
Perfection, received product with a few days ordering the quality is awesome. I will refer everyone I can to this exceptional company and you will have a custom for life. Thank you
Date of experience: July 4, 2020
I had an issue with the size of the shape shorts i had bought. Customer service followed up with my complaint right away, and helped receive a replacement that fits fine now
Date of experience: September 9, 2019
I've never felt a more comfortable bra! It never bunches up, fits great, moves with my moves, and doesn't make me look saggy. I would recommend this bra to anyone and everyone!
Date of experience: February 24, 2020
Very happy I didn't have to wait a month to get my order. Most of the time with other orders I would have forgotten that I ordered something or what it is.
Date of experience: October 5, 2020
Glad to hear this, Carolyn. Thank your for your lovely feedback. Stay gorgeous!
I'm normally worried about whether or not my clothes flow when I wear them. Wearing the Shapermint, I'm not as concerned because it does what it's supposed to do. I love it!
Date of experience: July 12, 2020
I was surprised how good the support was for my hips and stomach. They felt very nice and comfortable. Seems as if they took off a few pounds off me! Thank you
Date of experience: March 24, 2020
I STILL HAVE NOT RECEIVED MY MAILING LABEL FOR MY EXCHANGE THAT I WAS TO RECEIVE 2 DAYS AGO! I WILL JUST CONTACT YOUR CORPORATE OFFICE SINCE YOUR COMPANY DOES NOT WANT TO DO THE RIGHT THING. I WILL NEVER GIVE SHAPERMINT MY HARD EARNED MONEY EVER AGAIN!
Date of experience: October 6, 2019
Hi there, A W. We're sorry if you haven't received your shipping label yet. We did an upgrade with our system and it is now up and running. Send us a Facebook message or email us at hello@shapermint.com with your order details so we can better assist you.
I've been wearing my shaper mint bodysuit and leggings for over a week now and it has made a difference in the way my clothes look on me. It is truly amazing.
Date of experience: December 26, 2019
Very helpful in finding what I wanted and needed and when something didn't fit me how I wanted it to they graciously sent me a new one at no additional cost. Awesome!
Date of experience: May 2, 2020
I ordered previously and thought I'd try a different brand as a back up. Upon arrival, I realized that this brand is just as good! Very happy with my purchases from Shapermint.
Date of experience: November 6, 2020
Yay! We appreciate your feedback, Loree! Your positivity can help us inspire other women for sure! Do you consider becoming our next Brand Ambassador? Feel free to learn more and sign up here if you’re interested: shpmint.com/ambassador
The reviews on their website are BOGUS! (What woman would pose ONLY in her BRA and Girdle? Sure wish I would have come to this site FIRST! I can tell by these HORRIBLE REVIEWS that I'm in for a Ride! (However, I have my Fingers Crossed!). I will do a followup review AFTER I recieve my order!
Date of experience: February 26, 2019
We're not sure what you mean by "BOGUS", Susan. What seems to be the problem with your order? Please tell us and provide us your order number so we can help you immediately.
We hope to hear from you soon.
I love the feeling and thickness of the material. The leggings did roll down, but I was able to fold them over to help with comfort. The sizing is a bit off, so i would suggest one size up.
Date of experience: May 26, 2020
After wearing the bras a few times they do not stay in place in fact they start to roll up and I am constantly pulling them down. I have the correct size so that is not the issue here.
Date of experience: June 1, 2020
The hanes hose are very flimsy. When I put them on with very little effort they tore and made runners. I bought a much larger size because I dont like tight hose. They fit well just way too flimsy.
Date of experience: May 10, 2020
Hi, Kim. It's sad to hear that you find the Hanes hose very flimsy. No worries, we're here to help. Should you need to replace it with a different style, just send us a message through this link http://m.me/shapermint.
The company is a sh*t show for getting orders processed and shipped…. I've waited over a month… still have not received my item. And the people I talk to can not even tell me when my item will ship!
Date of experience: August 23, 2022
Really sorry for the long wait, Holly. Let us help you track your order and take a better look at what really happened. Send in your order details here: https://m.me/Shapermint?ref=w15260378 so we can sort things out asap.
I ordered 2 pairs of leggings and 1 pair of the shaper shorts after reading multiple reviews. I ordered my size based on their size charts. I ordered high waisted shaping leggings as well as active ones. I tried on the shaping ones first, they were comfortable enough and I feel like they'd stay up (not roll over) with long term wear... except they're see through. Upon closer inspection there was also a hole in the crotch. I tried the active leggings. Immediately upon getting them out of the package you can tell they will be see through. I gave it a shot anyway. This fabric was so thin, even more see through than the other pair and definitely not athletic or compression material. Ridicules. The shorts were ok, a little too big in the waist area but due to the crappy quality of both pants I just want a refund. Contacted the company. Could only find an option for an online chat. This person just kept repeatedly trying to get me to exchange instead of get a refund. Finally told me that to get a refund I have to pay a fee to return these items... items that were damaged and falsely advertised. Fine, I agree to the fee, now I have to wait for someone else to even approve the return! This is not good customer service. After reading other reviews of those who have returned items, now I'm worried if I'll even be approved for the return or get my money back once the items are returned to them. Save your money and shop elsewhere!
Date of experience: December 28, 2021
Sorry that they were see-through and fell short of your expectations, Jessica. Allow us to check if the size has something to do with it and let us process your refund right away. Please pop us over a message with your order details through this link https://m.me/Shapermint?ref=w15979346 and we'll have the rest figured out from there.
I will be ordering more things I will also be very others know how you guys were high worked out for me it usually does not work but I appreciate the product is a very good product I bought the legs in shape or because I'm more thick from Mike have all way up to my backside so I need more support down there with me anywhere so I will buy it if I were you guys like I said I was investing in more undergarments from them thanks you guys for listening
Date of experience: September 25, 2019
I thought I would try one size lower but it didn't fit right. Very easy to exhange no need to send back. Received my new one and donated the other to my sister. Should be getting an order from her.
Date of experience: March 17, 2021
I ordered after seeing this on my FB page. It holds pretty well. I ordered a 2XL maybe I could have went down 1 size for better suction. But it stays in place so I will definitely order another one.
Date of experience: April 9, 2020
Fits great and very comfortable. They were so nice when I ordered the wrong size and told them. Right away a new one was sent to me. Thank you! I would tell anyone that needs a gridle to order one.
Date of experience: January 10, 2021
Thank you for sharing this and we're so happy that you're living for your orders, Lilian. Rock on, girl!
I ordered my garment during one of their many sales, and had no issue receiving it in a timely manner. The problem came when I wanted to return it, as it was not of the quality I was expecting. So I went to the web site to begin the return process. I entered my order number and zip code, and a link came up that showed what I had ordered, but it said "Item Not Fulfilled," and the link did not work. So I went to the customer service link on the web site and sent an email. The one I received back said something to the effect that they were very busy, the system was having issues, and their tech people were working on the problem, and that I should give them a "maximum of 48 hours" to respond to my email. It also said if I didn't hear back in that time, I should send another email. Well, I've done that, and I've only heard crickets. No response to my emails, and no way that I've found to speak to a live person to get my return process started. If this company wants to do more than scam people into buying their products, they should work to satisfy those folks who believed their claims of great customer service, and actually HAVE customer service.
Date of experience: December 19, 2018
We apologize for any inconvenience that we may have caused you, Lisa. That's just actually a very simple concern, we just need to fulfill the orders and you should be able to process the return or exchange. Can you please provide me your order number or email address, please?
We hope to hear from you soon.
Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!
Hey, we get it: we're beautiful just the way we are. But bodies are ever-changing. Some of us have post-kid tummies. A couple of us lost a ton of weight and feel self-conscious about our excess skin. Sometimes we're going through an all-you-can-eat phase. Other times, life gets in the way of our gym routines. But, mostly, our bodies are telling the story of our entire lives - and, sometimes, we're just not up for it.
Shapermint was created by these women: women who sometimes need a little (or a lot) of help to get that extra oomph in their step, to get their inner light to shine through, to be brave. And there’s no shame in that. No shame in that at all.
Sorry to hear that, Susan. Let us see what happened. Send us a PM with your order number on this link: http://m.me/shapermint. Thanks!