Shift4

I got a new POS system keeps having network issues between their devices. Tickets wont send & Computers will disconnect at random times. Its hard to get any support from them on the phone or chat. If you send a email you will hear back days or weeks after. Was just on chat waited 15 minutes to someone to join chat only to be left in the chat with a "agent" for 10 minutes without a word from the agent only for him to leave the chat. Now waiting for another agent. Going on 20 minutes wait again. This company is also parent company of Future POS avoid Sky tab or Future POS.

Shift4 is the worst platform for credit cards processing. They are running an Ali baba operation. Since they have ach access to your business account they keep charging you bogus charges then you have to fight them to reverse the charges. No customer service whatsoever! Incompetent in every aspect of the business. Don't use them to process your credit cards payments, they are a bunch of thieves!

This system is absolute trash. Slow processing, doesn't matter about the offline mode if you can't leave the page because it continuously has the processing circle. Too many touches to do the smallest thing. Finding tickets sucks. The tip assigner is straight trash. Don't get this. It's garbage. We're coming from dinerware which used to be called a joke, but if that's a joke Skytab is a whole $#*!ing stand up special.

15 years using POS systems Shift 4 OR known as $#*! 4 has multiple issues daily, I've had the system for 7 weeks. There are so any problems I cant list them all, Do not use for restaurant orders, This is the worst system on the market.John *******996

The sweet rep who sold us the system, neglected to mention many of the important details in regards to cancelation, she may was have been unaware or lied about it.
In our conversation with billing she even said she thought we would get charged $25 but we were charged $450.
Not only is it an absolutely terrible product, but they scam you with a promise for $5,000 signing bonus and charge you $450 a month after cancellation.
I have the text threads with my rep, where I let her know we want to cancel but even still they charged us 1,000 to cancel.
WOULD NOT WISH THIS ON MY WORST ENEMY.

Shift4 is the worst service I have been able to hire for my business, throughout this time they have made me debits and even though I send the receipts signed by the clients, they never respond to you, they always say something different, plus their service line is extremely rude and they even hang up on your call, and my losses due to this company add up to almost 3,000 dollars and reading these reviews is a practice they do with many because I see that everyone complains about the same thing. On the contrary, by canceling and refusing to continue paying for such an inefficient service, they call me to charge me, threatening me with collection instead of solving my problems. I am going to file a complaint with the CFPB and since I see cases similar to mine, I would like to invite you to join that complaint so that you can see what practices this company does with many of its clients.

Require a signature to cancel and keep on debiting the account until they get one. Wish they would make their money by providing good service as opposed to barriers to exit. My ask is phone cancellation or online cancellation.

Beware before you sign up with them, for any reasons in the future you have to stop the services, you are going to be charged arms and legs and they take the money from your account, I will not recommend their credit card processing and it is a very big procedure when you close the account

Same as all the other reviews. Very poor customer services, yes reps are nice. Too bad their company doesn't give proper resources to handle issues. Takes sometimes an hour just to get through. If you do the callback, they never call back. Yes -never… we moved and discontinued using as of mid January 2023 but we're told contract through 3/25. Fees for inactivity $75 plus monthly fee for software and equipment lease $89+, plus a minimum processing fee $25 plus fluctuating fees they could not explain that we're a difference of almost $20+ between 2 statements. BEWARE Surprise fees!. They took away ability to export our customer list ¬ed info A MONTH before transitioning to another pos company. The soft ears is antiquated. Had to,jump through hoops to cancel service! Based on reviews we WILL be watching and better not continue to be billed or our lawyers will be calling,. Don't have much faith in company ar all

The absolute worst company i've ever worked with. They charged me for equipment I returned months ago TWICE. Put my account in the negatives and still giving me the runaround about returning my money after multiple calls. If you love getting your money taken or withheld for THEIR mistakes and hearing another 3-5 business days after 24-48hrs for review every time you call even though you've been told the problem was resolved then this company is for you. Can't wait to deal with them to terminate my contract when it ends seeing as there's reviews of that mess as well. Just go with someone else please. Wish i saw these reviews before going with them…..