Trash PMS system and horrible customer service. And if you would like to lose every chargeback, then Shift 4 is perfect for you. They literally do NOT have your back. We have now lost $10,273.19 just for no-show reservations in the last three months. Customers sign hotel folios and IDs are scanned upon check-in. Shift 4 still gives back their money and does NOTHING to protect the hotels.
Stay far away from these crooks.
Do not use this company for absolutely ANYTHING! I canceled my services with them in January 2022 and I am still be charged. The customer service is a joke and so is upper management. I haven't had a credit card processed with them since October 2021! So please tell me what I'm being charged for. They are an absolute scam! I also plan to take legal action against them..
Isis — We're very sorry to hear about this issue and we want to help get it resolved ASAP. Please reach out to us at reviews@shift4.com with your contact information and issue details and we'll ensure it's escalated. And, as always, you can reach us 24/7 via live chat: shift4.com/support
The customer service and deposits
I have been trying to get help with deposits and merchant numbers for 3 months. It has been an accounting nightmare to try and reconcile what we took in to what is deposited. I am now 3 months behind on reconciling because of the lack of service. I have called several times a week with no resolution. The worst is I spent 4 hours on a phone call and 3hr and 45 minutes of that was on hold after I told them my issue. No resolution, they created yet another case with no call or response. It has not been over a week since my last case was opened and still nothing. I would recommend anyone but Shift4
Shift4 is by far one of the best companies we interact with by way of customer service...In an era where customer service is precipitously on the decline, Shift4 actually shows care, consideration, and wherewithal each time I deal with them regardless of the department...Big shot out to Cassandra in chargebacks!
Hello Carlton! It’s great to hear that you're happy with your experience with Shift4. We really appreciate your detailed review and we hope to continue to exceed your expectations!
Been using Shift4 since we opened in November 2023, they were fast to respond while learning the system and now we use it hassle and stress free
Hey John - Thanks for your provide review! We're thrilled to hear that Shift4 has been instrumental in making your operations hassle-free since day one. We hope to continue exceeding your expectations.
Great experience, so far I don't have any complaints. I'll recommend to as many people as I can. Great company!
Hi Kenya - We're thrilled to hear about your positive experience with us. If you ever need anything, don't hesitate to reach out!
Their POS system and staff is still under testing and hence support is pathetic, don't get it even if it is offered free. It would take 1 hour to get some one on call and then the guy would say I am from Harbour touch let me transfer you to skyTab technician, that would be another hour and if you get disconnected you would start all over again. When the technician comes on phone they would not know anything as they are still exploring and learning the system
Thanks for reaching out to provide this feedback, Harshad. Your comments are really helpful in highlighting opportunities to improve our processes. If you need further assistance resolving your concerns, please don’t hesitate to reach out to our support team via live chat (available 24/7): shift4.com/support
Used to be a decent, if not great, company. They were neutral, meaning that you had any number of credit card processing options. Not so since they became Shift4 Payments. Now if you dont use them for card processing, they hit you with HUNDREDS of extra $$$ per month!
Our Gateway Only pricing has not changed since before the acquisition. Could you please provide more detail?
Beware, if you give them money before setting up your gateway and listen to their wonderful promises and something goes wrong on the install... you WILL NOT get your money back. Poor communication. Arrogant. Out of Date. Bad business practices, just bad bad bad.
This company is absolutely the biggest scammers in the industry. Bad customers service every month he collects different amounts front my business account. My contract I canceled the first month I received the equipment I sent the equipment back to the company. 8 month collects money from my bank bad company.
Hi Franck — We're very sorry to hear about this billing and cancelation issue and we want to help get it resolved ASAP. Please reach out to us at reviews@shift4.com with your contact information and issue details and we'll ensure it's escalated. And, as always, you can reach us 24/7 via live chat: shift4.com/support
Overview
Shift4 has a rating of 1.5 stars from 49 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shift4 most frequently mention customer service, credit card and pos system. Shift4 ranks 102nd among Payment Gateway sites.
- Visit Website
- Allentown, PA
- Edit business info
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Payment Gateway Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Slappy — We're very sorry to hear about this issue and we want to help get it resolved ASAP. Please reach out to us at reviews@shift4.com with your contact information and issue details and we'll ensure it's escalated. And, as always, you can reach us 24/7 via live chat: shift4.com/support