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ShirleysDress

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Overview

ShirleysDress has a rating of 3.7 stars from 91 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ShirleysDress most frequently mention customer service, online store, and many people. ShirleysDress ranks 308th among Wedding Dresses sites.

  • Service
    31
  • Value
    30
  • Shipping
    31
  • Returns
    26
  • Quality
    31
12
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How would you rate ShirleysDress?
Top Positive Review

“GREAT SHOPPING EXPERIENCE”

Jessica N.
11/5/15

I have to say shirleysdress has made big day a dream. It has so many wedding dresses what any brides want. I ordered my dress, it offered me a free veil. Great. The PRICE was so awesome. That's not the whole part, I gave them a bad measurement. Their customer service helped me out. They did reply all my email in a quick way. My dress arrived on time. Thanks, each and everyone blessings at SHirleysdress. You really and truly took away my worry for my wedding day. Awesome!

Top Critical Review

“FRAUD!”

Nichole C.
4/5/16

I ordered a dress on 2/12/16 was promised it would be delivered by 4/4/16. Now my wedding is in 2 weeks and they have not even shipped it. They have ruined my wedding day. They take forever to answer your questions have no contact number and send you 3 word responses! Do not order from them they have destroyed my wedding. I even asked 2 weeks prior if it would be ready and they still confirmed knowing it wasn't finished yet. HORRIBLE!

Reviews (91)

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customer service (19)
Thumbnail of user mollyh7
India
1 review
12 helpful votes
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October 22nd, 2014

Shirleys Dresses you guys have done an excellent job! The cocktail dress was exactly what I was searching for. It took me nearly a month to hunt online and I stumbled upon you guys! Lovely collection, perfect and the stuff is just as they portray on the website.
I felt so amazingly beautiful and my skin glowed. The beads and sequence were perfect not too much neither too less, just exactly what I was hunting for. I am glad I have come across this exceptionally superb website where the stuff is so gorgeous, you simply cannot move ahead without purchasing one dress at the minimum. But the price I must admit is one factor which keeps me coming back to Shirleys Dresses.

Very cheap and affordable and the stuff is amazing. I have stopped shopping for dresses from any other online store apart from Shirleys Dresses. I will definitely recommend it for everyone whatever your demand it you get it all fulfilled in the best of ways at Shirleys Dresses.

Thumbnail of user leanas
India
1 review
1 helpful vote
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August 4th, 2015

I have ordered 2 sets of dress and I am happy with both quality and service. The dress is same like in that they shown in their website. Shirleysdress is a very nice company to deal with for long term.

Tip for consumers:
Great company to deal with.

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Thumbnail of user abbyw8
California
1 review
12 helpful votes
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October 23rd, 2014

This is a very good company. Great quality and very good customer service.The ordering process and receiving were as easy as rolling off a log, accurate and I am very happy with the whole transaction. Will visit this site again.

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Thumbnail of user samuelt11
India
1 review
3 helpful votes
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July 30th, 2015

When I faced some issues with import costs, shirleysdress customer care officials helped me very much. I got amazing customer care service which made me their regular customer. I am damn sure that they will take care of each and every customer because their motto is to grow with customer satisfaction. I will recommend them personally to my all friends.

Tip for consumers:
Very much friendly team of Professionals to take care of the customer issues.

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Thumbnail of user tomm941
India
1 review
1 helpful vote
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August 6th, 2015

My daughter recently purchased a prom gown from shirleysdress which was awesome. We got the parcel in 3 weeks after making the order. Actually we expected it in 4 weeks but we got it early. The quality is just like the dress we can see in bridal shops but price is too less. I will make all my future purchases from shirleysdress only. Thanks a lot.

Tip for consumers:
Happy with shirleysdress.

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Thumbnail of user junz4
ShirleysDress S. – ShirleysDress Rep

Hi, Tom. Thanks for your accepting our invitation your sharing your shopping experience here and your feedback.

Thumbnail of user samantak
India
1 review
1 helpful vote
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August 4th, 2015

I am very much satisfied with the customer service of Shirleysdress. I got fast reply for my all emails and they called me to my personal mobile number to ensure I am happy with their services. They took my correct measurements to ensure that they are delivering correct dress according to my requirements. This is because I have ordered custom dress for my personal use. I will recommend this company to many people around me. Thanks

Tip for consumers:
Excellent company.

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Thumbnail of user lennyj4
India
1 review
2 helpful votes
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August 3rd, 2015

I am very happy with the service and products of Shirleysdress because I got the parcel in time without any issues. They collected entire details of my requirements patiently because my order was custom made dress which must be according to my body size. When I got the dress, I checked entire size and found that it is same as the dimensions which I have mentioned in my order. From this I can say that they never make any compromise in the quality of product. Other than this, I made a comparison of price of same dress to that of other online stores and found that Shirleysdress is very much reasonable than others. Wish you all the success.

Tip for consumers:
Great Service and Products.

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Thumbnail of user monicaa10
India
1 review
0 helpful votes
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August 17th, 2015

This is my first experience with an online store and for the same reason I would like to share it with others. I got the dress which I ordered on time without any issues in quality and quantity. I will recommend this store to all those who prefer quality products and service.

Thumbnail of user palmirad
Kansas
1 review
7 helpful votes
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July 16th, 2015

I was a little scared about ordering a dress online especially with the unbelievable low prices. I got my dress two days ago and it was perfect! I definitely will be recommending this site to all my friends!

Tip for consumers:
If you are ordering a dress with sleeves and it asks you for the arm whole measurement i would recommend going maybe 2" more

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Thumbnail of user simonl33
India
1 review
3 helpful votes
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July 30th, 2015

I have ordered one wedding dress for the marriage of my daughter and very happy to see the quality. Other thing is the delivery time which is very fast than that of my expectation. I got it in just 17 days. The dress is same like which they have posted on their website. Thanks to everybody in shirleysdress.

Tip for consumers:
Good company.

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Thumbnail of user sharonr16
India
1 review
13 helpful votes
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October 20th, 2014

Since the time I have come across Shirleys Dresses, I am a fan of this website. I think I have recommended about it to every one of my friends and my cousins, I am equally impressed with the great customer service they have, making sure that the customer's queries are solved. I was a bit scared about the delivery of the Dress as I had to wear it for my Graduation Day, but they were right as it received on the date they had promised me it would. I only recommend when I am 100% satisfied with the product and with Shirley's Dresses, there is no turning back. It will satisfy you under every ground. Trusted and a must visit website for women!

Tip: DO look through the sale section. Reliable and great collection!

Thumbnail of user mariej17
India
1 review
2 helpful votes
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July 31st, 2015

I have ordered one custom size dress recently and I am happy with the quality. They have prepared correct size as per my requirements with high quality materials. Price is also very much reasonable. It is very less compared to other similar ecommerce sites. Even though the price is less, quality is very good. I will recommend Shirleysdress to all my friends. Also I will buy from them regularly. Thanks to entire staff of Shirleysdress.

Tip for consumers:
Good E commerce site.

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Thumbnail of user imranal
India
1 review
12 helpful votes
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April 21st, 2015

I dont know why people are leaving so many negative reviews. I ve purchased 2 dresses so dar and both of them are nothing short of perfect. Most people have the problem with the size because, without going through the actual size guidelines they book it... but if the guide is folllowed, all iof you will get perfect dresses like me too... Dont fret, just go ahead and order.
I completely recommend this site to everyone.

Thumbnail of user claudiaa7
Illinois
2 reviews
16 helpful votes
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February 3rd, 2015

Horrible horrible experience ever! Once you have the dress their customer service dept. Does not respond to your concerns. I bought a dress from them for my wedding and was very disappointed. You can tell its a knock off. The material is cheap and the differences stand out. But above all I hate how I've sent them 4 polite emails and they didn't bother replying. DONT BUY FROM THEM. SAVE YOURSELVES!

Thumbnail of user dantzlerd
GB
1 review
1 helpful vote
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October 20th, 2015

I bought a evening gown with lace work at shirleys, has been the best online shopping experience till date. I was looking for a white evening gown for very long, but was not able to find one which looked great and also suits my budget. But finally my wish has been fulfilled, and I've got the dress I always wanted. The quality of the material has not been compromised because of the low price. The finish and the lace, everything is simply good. I am sure, I will look good and smart wearing it, and noone is going to believe me if tell them the actual price of the dress. This is a great site for clothing. I will surely place more orders here. Thank you for creating such a great store for people like us!

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Thumbnail of user vaishnavis
India
1 review
8 helpful votes
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April 21st, 2015

I purcahsed a mermaid style dress for my daughter and it wa quite impressive. I ve given 4 stars because there was a bit of a delay in the delivery. Otherwise a very nice online store with hell lot of collections... I am planning to make my next purchase here, this time around it is going to be for me... I hope they deliver it fast and I'll defenitely leave a 5 stars rating.

Thumbnail of user mandreah
India
1 review
0 helpful votes
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August 13th, 2015

I got good response for all my queries from the customer care section of this store. I am very much satisfied with the quality of product. I will use them again and again for all my needs. Thanks a lot.

Thumbnail of user bayk
India
1 review
7 helpful votes
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April 23rd, 2015

I got this dress within a week after I ordered it. The material is of decent quality for the price. As this was my first order, I ordered 1 size larger with a thought that I could alter it if it is big. Just like I guessed, it was the right size for me. Satisfied with the overall experiennce right from the easy with which one can shop, collection, ordering process, online payment security and even delivery. Will order again.

Thumbnail of user ls80
Canada
1 review
0 helpful votes
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October 27th, 2015

I ordered a custom made dress. When it came, I was appalled! The craftsmanship was horrendous. The pattern on the fabric was not as displayed on the site. The jacket to the dress didn't fit - couldn't even get it up my arm - and let me stress that all measurements sent were accurate. Checked and double checked. They wouldn't call me back though I left messages. Through email, they originally offered me 50% money back, then 70% money back. I refused both. They finally agreed and have provided a full refund. I am still out of pocket the duties and taxes but I am running for the hills.

STAY AWAY! Go to David's Bridal instead.

Thumbnail of user jaynem5
Florida
1 review
4 helpful votes
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July 21st, 2015

I'm not sure why so many people can be so negative about Shirley ' dresses! I ordered my dress and my bridal party dresses and we couldn't have been happier! The price and fit was perfect. Thanks to Shirley dresses my wedding was just like a dream come true!

Thumbnail of user hussz
Lebanon
1 review
8 helpful votes
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April 1st, 2015

I just received the dress today and, believe me, I was positively surprised! I didn't expect the dress to be this good! Almost perfectly tailored and it only needs little adjustments and it will be ready to wear! I am so excited!

Thumbnail of user coralb
Montana
1 review
1 helpful vote
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August 7th, 2015

My daughter fell in love with a wedding dress listed on this site. The dress was reasonably priced, the order arrived in the time promised and the quality was better than expected. I would recommend this site to others and plan to order more from Shirley's Dress.

Thumbnail of user jamesa119
India
1 review
1 helpful vote
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September 11th, 2015

I have purchased few dress from this store 3 times. The staff helped me very well. I am very much happy with the quality of dress and customer care support. I will buy from this store again and again. Thank you.

Thumbnail of user michellez9
Florida
1 review
4 helpful votes
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July 10th, 2015

Let me start by saying... I love my 3 dresses I just received from Shirley's Dress. Just like many, I was very apprehensive about ordering bridesmaides dresses online, especially after reading some of the reviews. But I couldn't beat the price, so I went for it. I am so glad I followed my gut. The dresses are absolutely gorgeous! The quality is simply amazing! I promise the quality of the dresses are the same if not better than what you would buy at higher end bridal stores. I am so thrilled with my purchase. I feel like I scored big time. I paid about $70 per dress, and they are worth about $170. They all arrived perfect, and super fast! I am so impressed with this transaction, that I just ordered my bridal gown from them. I can't wait to get it!

Thank you so much!

Thumbnail of user cathyp13
Australia
1 review
5 helpful votes
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May 27th, 2015

Me and two other friends went to buy bridesmaid dresses from this site, and they had exactly what we wanted. After ordering our dresses and paying for them + $40 shipping we were each sent emails saying that the colour or size wasn't available and asked if we would like a refund. We all asked for the refund. My two other friends got there refund after a week, and I still don't have my money back! I send them emails everyday about it, it has now been 3 weeks! They never get back to me about the issue, and when they do they just ask me to be patient and to wait a few more days!
This is ridiculous, I feel like I've been scammed and cheated, and now I can't buy my bridesmaid dress until I save up the money to do so. Very disappointed!

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From the business

Shirleys'sDress is a global online retail company that delivers women's dresses directly to consumers around the world. Founded in 2003, Shirley'sDress has offered customers a convenient way to shop for a wide selection of dresses at attractive prices.
Shirley'sDress offers dresses in the three core categories of wedding dresses, wedding party dresses, occasion dresses.
Shirley'sDress's innovative data-driven business model allows itself to offer customized dresses, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.

Company Representative

Thumbnail of user junz4
ShirleysDress S.
support@shirleysdress.com

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