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ShirleysDress

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Overview

ShirleysDress has a rating of 3.7 stars from 91 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ShirleysDress most frequently mention customer service, online store, and many people. ShirleysDress ranks 308th among Wedding Dresses sites.

  • Service
    31
  • Value
    30
  • Shipping
    31
  • Returns
    26
  • Quality
    31
12
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How would you rate ShirleysDress?
Top Positive Review

“GREAT SHOPPING EXPERIENCE”

Jessica N.
11/5/15

I have to say shirleysdress has made big day a dream. It has so many wedding dresses what any brides want. I ordered my dress, it offered me a free veil. Great. The PRICE was so awesome. That's not the whole part, I gave them a bad measurement. Their customer service helped me out. They did reply all my email in a quick way. My dress arrived on time. Thanks, each and everyone blessings at SHirleysdress. You really and truly took away my worry for my wedding day. Awesome!

Top Critical Review

“FRAUD!”

Nichole C.
4/5/16

I ordered a dress on 2/12/16 was promised it would be delivered by 4/4/16. Now my wedding is in 2 weeks and they have not even shipped it. They have ruined my wedding day. They take forever to answer your questions have no contact number and send you 3 word responses! Do not order from them they have destroyed my wedding. I even asked 2 weeks prior if it would be ready and they still confirmed knowing it wasn't finished yet. HORRIBLE!

Reviews (91)

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customer service (19)
Thumbnail of user sarahc81
Florida
1 review
17 helpful votes
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October 15th, 2014

Let me talk a little bit about the experience that I had with shirleys dress… I was shopping for bridesmaids dresses for my wedding. I liked these pretty strapless dresses that they had so I went ahead and ordered 5 of them, all with different measurements for each of my bridesmaids… I did this with a little doubt but they managed to surpass every last one of my expectations. They showed up at my doorstep fast and they all were tailored perfectly. I couldn't believe it but boy was I happy! In addition, the dresses themselves were gorgeous and no one could believe that we got them online, they were just so pretty and extremely well-made. I can easily say that never will I EVER shop online anywhere else besides this site! I have never received such phenomenal customer service, I really wish that I wish I would of found them sooner. It would of saved me a lot of previous stress.

Thumbnail of user amandag48
Michigan
1 review
1 helpful vote
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October 17th, 2015

I have a tight budget for my wedding and after shopping around I decided to try this site out. I was extremely nervous after I made the fiscal transaction because I had ordered from a different store in china and the sizes are so very different in America. My dress arrived in a tiny package all smooshed up but once I got it out it was evverything I wanted! Style was exactly the same as the picture, size was right and the color was perfect!

Thumbnail of user shalleyb
India
1 review
16 helpful votes
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October 15th, 2014

I ordered 4 bridesmaid dresses from this site, and was amazed at the speed that they were delivered. The sizes were perfect and the dresses were beautiful. The girls looked stunning in those dresses. The workmanship and the embellishments were so good. The best part about the dresses was that we didn't have to spend a fortune buying them. They were priced very reasonable. I wish I had found this site earlier for my other wedding shopping, I would have saved so much money and time. But now, I have decided that I will shop for my dresses and accessasories from shirleydress.com only.

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Thumbnail of user joj60
Tennessee
1 review
3 helpful votes
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July 30th, 2015

So I'm getting married in March., yeay! And I started searching everywhere for kind of dresses and I stumbled into Shirley's dress and had the hardest time trying pick just one dress, they all look so perfect and beautiful so finally made my decision and I decided to take a risk and order my dress online, without trying it on and not sure how it will be but I went for it...
So after not even a month i got the package! So I was kinda afraid to open it kinda thinking such a beautiful dress and really great price there must be a catch, so I took a deep breath open it and I was so amazed! Ladies the dress was soooooo perfect! It fit like a glove it has soo many details is just perfect! So if you're thinking about it go for it! Make sure you measure yourself really well and do it you will not regret it! I am in love with my dress!
Thank you Shirley's dress! My wedding dress is a dream come true!

Sincerely,
A very please customer!

Thumbnail of user shaneh32
Florida
1 review
5 helpful votes
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July 23rd, 2015

I bought this dress on my husband's account for myself. I never expected it to be too good when I got it because there were some bad reviews and I was so worried... I am writing this review for anyone who may be worried about shirleys... Order my own size. 16... It fits me PERFECT! The dress is a little past ankle length and I also got a free petti-coat from shirleysdress to make it big and it makes me look amazing! If you need a dress, this is the "pin up" look for you.
The dress is also nice enough to some formals.
It's absolutely one of the best purchases I have ever made online! I am going to look into the rest of their dresses to see if I can have something else! Oh, the chest area also fits me good :) If you're still considering buying this, just do it!

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Thumbnail of user jullieta
Hawaii
1 review
1 helpful vote
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September 19th, 2015

I ordered my wedding dress around two weeks ago (first time ever using this site)
And i was freaking out because i know my measurements are pretty awkward.
But i just got my dress and it is soooo pretty.
I knew that it is made in china so its not some fancy french material.
But i absolutely love it.
But the quality is actually very nice.
It is a little big around some areas (because when i did my customs i made each measurement a bit bigger because i would rather big than small)
But its actually pretty spot on
I could probably wear as is if i wasnt so OCD
I give it a 5 out of 5
Because it was ridiculously cheap and i received a dress with quality much higer than the price
Well done

Thumbnail of user siobhand2
Canada
1 review
5 helpful votes
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June 1st, 2015

Earlier I wrote a bad review about the ugly dress I got from these guys. I ordered the dress because I wasn't well enough to go into stores and try on dresses and I couldn't find the dress I wanted (see picture). Well folks there's a better way! Note the photo I've attached to this review. I looked everywhere online to find this dress at a reputable dress shop or to find the original designer and I couldn't find the dress anywhere else so I took the chance with shirleysdress.com

Now here's a tip. All the dresses on shirleysdress.com are counterfit - they steal other designers work. It turns out the dress I wanted was from here: http://www.morilee.com/bridals/voyage/6742

You can find your dress too. All you have to do is go to https://images.google.com/ and drag the image of the dress you're looking for into the search bar and you'll find your dress.

Tip for consumers:
Want to make sure you get what you're actually dreaming of? Use https://images.google.com/ and drag the image into the search bar to help you find the actual designer of the dress you like. That way you aren't supporting copyright infringement *and* you'll get a good quality beautiful dress.

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Thumbnail of user enriquetab
Mexico
1 review
2 helpful votes
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August 7th, 2015

Worst experience, I trust the company but, it is unbeliveable, the dress I bought has nothing to do with the dress I receive, and now they put so many osbtacles to the return. They told me. It is better that you sell the dress because is very expensive the return shipping beside we will charge you for the return.

So the business is without honor and respect for the client.

Thumbnail of user meenat
India
1 review
0 helpful votes
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August 12th, 2015

I am happy with the services of this store. I got ordered items within 2 weeks and quality was also nice. I will recommend them to others. Thanks for good service.

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Thumbnail of user karad4
Wyoming
1 review
13 helpful votes
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March 11th, 2015

There was no indication that I was ordering from China, so on the website I got a payment confirmation in US dollars and confirmation of shipping in 3-5 business days. The next day I got a payment confirmation informing me of an exchange rate (amount still not determined) and that delivery will be in 30-40 days. In order to cancel for 100% refund, you have to email or submit an online ticket within 12 hours of payment confirmation. First I emailed (UNDELIVERABLE!) and then I submitted the online ticket. Because of the time change, I'm still waiting to receive follow up. I have contacted my credit union and they are allowing the company 3 days to complete the transaction and refund or they're flaggig them as a fraudulent company with MasterCard.

Thumbnail of user anjalenaj
India
1 review
1 helpful vote
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August 13th, 2015

I can say that this is good company because I got proper service from them. It is a great thing to get dress on time from an online store. 100% recommended.

Thumbnail of user suspiciousu
California
1 review
19 helpful votes
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January 13th, 2015

Pretty sure these reviews are not legit because if you look at their profile they post comments for both adoring dress and shirleys dress on the same days.

Thumbnail of user danielley2
New Jersey
54 reviews
292 helpful votes
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August 11th, 2015

So these dresses are stolen designs from Sherry Hill and Jovani mainly. But there quality is so poor. Major fashion companies plan on taking legal action against websites like these.

Thumbnail of user seemam
India
1 review
4 helpful votes
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April 24th, 2015

I recetly ordred this lovely chic kneelength peach off shoulder dress whcih arrived this morning. Well, it looked way better than the pic and the material is sooo good. The patch work in the front look really good in person and this is really a masterpiece crafted by experienced people. Considering the price I paid, this is def a steal. The selection was also easy to make as I was able to scroll through the site easily. Payment also secure and safe.

Thumbnail of user bloggero
New Jersey
1 review
15 helpful votes
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April 4th, 2015

First of all, the ONLY reason I ordered a dress online at all is because I was recovering from chemotherapy and radiation for cancer treatments and was too unwell to go wedding dress shopping. I found it difficult to find a dress I liked online any other way. Unfortunately reputable bridal retailers don't really make it easy to shop online. Anyway, I ordered my dress and it arrived later than stated. I just got it this week in fact. And it's horrible. Almost comically ugly. I attached a photo of the dress I ordered, as well as a close-up detail of the dress I actually received for reference so you know what you're getting into with this company. Not only was the fabric quality ultra-cheap, the skirt was almost ankle length. I ordered with exact measurements and the dress is about 4 sizes too big. The weird thing is that the actual sewing is good quality. It has boning and sewn in cups. The ruching is finely done. Which just makes the whole thing almost more stupid because clearly they have the technical skills to make a very good quality product, but they DO NOT. Because they are a scam. If you see a dress on shirleysdress.com that says it's regular $300 and it's ONLY going to cost you $150, trust me when I tell you that the dress you get will actually be worth about $50 max.

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Thumbnail of user vivianl21
India
2 reviews
15 helpful votes
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October 29th, 2014

I was so much worried about the upcoming prom party as I did not like any of the dresses that were available in the local stores. Then my friend Sherry she came to my rescue and she said that I will definitely stumble upon something great at Shirleys Dresses and yes, she was so right.
I cannot express how thankful I am to Shirleys Dresses, they have varieties galore!
I am quite choosy about what I wear and cannot go simply with anything that is available! If it suits my choice I go for it and you have to believe me Shirley's Dresses have it all. Whatever your kind of dressing style is, you get all of it here, it's like a one stop shop fulfilling all your dressing needs.
Not that I have not done shopping from other websites before but after checking the price, I was surer of becoming permanent here. With this price and great quality dresses, it is just impossible to get such gorgeous dresses anywhere else online. In addition, wonderful quality, even my mum appreciated the quality and dress design, which means a lot. Thank you Shirleys Dresses, can't wait to wear my new prom dress!

Thumbnail of user manuels31
India
1 review
0 helpful votes
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August 11th, 2015

I am a happy customer of this company. Even though I am new to this online purchase I had a wonderful experience with them. Entire support team helped me to get my order in time. Thanks a lot.

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Thumbnail of user johnf165
India
1 review
0 helpful votes
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August 12th, 2015

I have ordered some dress for my sister 2 weeks before. I received entire parcel without any delay. I am happy with the quality also. I will prefer this company for my future purchase also.

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Thumbnail of user angelav18
Florida
1 review
1 helpful vote
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December 15th, 2015

Hello all, I am the Maid of Honor in my best friends wedding and ordered my dress from here as I was told to. Well, my fear came true...$150.00 later. I placed my measurement as stated (I went to an alterations specialist and got my measurements done) I ordered my dress and all was great until the top 1 1/2" would not zip. This was without a bra. I emailed Shirley's Dress support team and was told since I did custom measurements it was my problem. The measurement for the bust was wrong on their end, but still my problem even though their policy states if the measurement is wrong on their end they would fix. That is all I wanted... well needless to say it did not happen! Now MORE $$$$ to get a alterations done. Frustrated! Then another briodesmaid ordered her dress not using custom measurement so she could return if it wasn't right. Well the dress comes down past her calves and way to big. So she emailed customer support and was told to sell it on Craigslist that is what other customers have done! Other customers have done? Probably because they had similar issues. The fabric was nice but if it doesn't fit or too long etc. you are screwed or paying more. I should have just went to a bridal store and spent the $200 - $250 and still came out the same with less hassle! Be careful and if you are on a budget this is NOT the site for you. Truly unprofessional! Please do not get this confused with their Customer Service telephone number for the USA - pre sale orders as they are really nice but once that dress is ordered you don't deal with them anymore - only overseas and via email! Best of luck!

Tip for consumers:
STAY AWAY IF YOU ARE ON A BUDGET!!!!!

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Thumbnail of user elizabethc85
California
1 review
0 helpful votes
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August 11th, 2015

Girls these guys are awesome i love my dress, and you cant get such a beautiful dress at so cheap prices anywhere these days, glad these guys are helpful.

Thumbnail of user shahanab
India
1 review
1 helpful vote
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August 21st, 2015

I just received the dress which I ordered and very much happy with it. I got the stuff which I expected without any issues. I wish this company all the success.

Thumbnail of user jerrya24
India
1 review
1 helpful vote
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September 2nd, 2015

I am happy with the parcel I received last day from this store. As I like the quality and price, I will buy from this store again and again. Thank you very much.

Thumbnail of user sarad25
India
1 review
12 helpful votes
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October 17th, 2014

10/16/14
The pattern and designs are exactly what I saw in the picture. I am not too keen on getting things online, especially dresses as my friends have always had disappointments. However, when I came across this super great sale at Shirely's dress website, I simply did not want to miss it. Such a beautiful subtle dress at such a pocket friendly price. In fact, many of the dresses here are very much affordable. I must say the dress when arrived did in fact worked more than what I expected. I was expecting some defects or something must have been wrong somewhere with the dresses but no not a minute of disappointment.
It looks so much close in fact so much like the picture. With this experience at Shirley's dress.com, how can I not come in to shop again? The rates are super affordable and i am going to recommend this to my cousins as well. Some great occasions are about to knock our door and we have plenty of choices to browse through and decide on! Sooo excited thanks Shirlys Dresses for making me look and feel beautiful!

Thumbnail of user curlyh
California
1 review
4 helpful votes
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October 7th, 2015

Very pleased with the quality of the dress, the lace was very beautiful and the boning of the dress was very well done. My seamstress was very impressed that I got it from China! The dress looks like 90% of what is on the website.

If I were you I would order a dress at least two sizes up and plan on having seamstress take it in. I ordered a dress one size up and it still came in a size too small. That was ok, because I was losing weight and the seamstress installed a corset kit (Laceeis Corset Kit) back so it fit my body really well.

First of all for those that complain, you are getting a knock off dress off the internet. The dress won't look 100% like the pictures, but it had everything I wanted. Lace, Mermaid, and quarter length sleeves for $150.00! Everything in the bridal stores similar was at least $1000. 00.

Keep an open mind, you can always go to a seamstress! When my dress came, the neckline was like a turtleneck and it came with an ugly white sash sewn in. I had my seamstress turn the neckline into a V-neck and take off the white sash and replace it with a sparkle belt. Also, I added a mermaid slip for that extra wow factor ( Attached for your review is the dress that came, what it was suppose to look like, and the before and after).

Total cost of the dress was $350.00 with alterations and it was my DREAM DRESS. My dress was my favorite part of my wedding, besides my husband :)

Tip for consumers:
Order two sizes up!

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Thumbnail of user camillal
South Carolina
1 review
5 helpful votes
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July 16th, 2015

I purchased an evening gown (http://www.shirleysdress.com/demure-off-the-shoulder-lace-bodice-illusion-tulle-floor-length-dress-p*******.html) from them and couldn't be more disappointed.

I tried it on but it was much larger than the standard size 8 that I had ordered. If the quality hadn't been so much inferior than that of the one displayed on their website, I would have kept the dress and have it altered. But I couldn't even stand looking at the dress because it looked SO CHEAP!

I wish I had read reviews before I wasted my money on their product. They said they will refund me for 80% (20% they keep as restocking fee), but out of that amount they will discount the shipping price of $30+ (that was free to me) and I still had to pay to ship the dress back. What a waste of money!

I doubt the photos of dresses displayed on their website are genuine. I suspect the photos are not theirs and they sew a "similar" dress of much inferior quality. That's China! We should not expect anymore than a cheap, poor quality product from China. Please don't waste your money!

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From the business

Shirleys'sDress is a global online retail company that delivers women's dresses directly to consumers around the world. Founded in 2003, Shirley'sDress has offered customers a convenient way to shop for a wide selection of dresses at attractive prices.
Shirley'sDress offers dresses in the three core categories of wedding dresses, wedding party dresses, occasion dresses.
Shirley'sDress's innovative data-driven business model allows itself to offer customized dresses, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.

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Thumbnail of user junz4
ShirleysDress S.
support@shirleysdress.com

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