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Shoebacca has a rating of 3.8 stars from 7,459 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoebacca most frequently mention great price, fast delivery and customer service. Shoebacca ranks 3rd among Shoes sites.
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Beautiful boots. But the second I tried them on I felt pain in my right lower ankle and quickly got a blister. I'd never gotten a blister near my ankle. If I had tried on the shoes I would not have bought them.
Found what I needed. It was the exact hiking shoes my son wanted.
Placed the order and got what I needed within a couple days!
I always get the best deals on the coolest shoes. They're delivered fast and free when I spent $60.
I ordered shoes. I received shoes. The price was satisfactory. The shoes are good. C'mon, you want a glowing experience for shoe shopping?
I found some comfortable boots that my friend recommended as tough, the Keen Targhee III men's hiking boots. In an outdoor outfitter store in my area, they cost a cool $170. I found them on Shoebacca for almost half of that! Initial inspection doesn't seem to show any funny business going on (e.g. Counterfeit). There was a small amount of unidentified odorless clear gel on the shoes which was weird. Tops appeared scuffed and slightly blotchy, but referring back to comparison photos I took at the outfitter store, they did on the pair I tried on there as well...so just the material I guess!
The tracking showed the return package was received over a month ago but no refund and no acknowledgement in my account that the return was received. Called four times --- each time the customer service apologized, agreed that it was received, promised me it will be resolved, and asked me to call back in a week. Did that four times. No refund. Every time the reason was "we are processing. It may take some time" or "our system has an issue. It happens but we are on it". The "the supervisor" even gave me his name and asked me to call him back. When I did, "the supervisor" was talking to "upper management" and cannot talk to me.
The agents were polite but helpless. I do not think it is their fault that the return was not given but sorry --- when your system always "has an issue", these people in the front line had to face unhappy customers.
I was disappointed with the price when I saw the Asics 24 model on Amazon for $65. I paid $70to Shoebacca for a Asics model...4 years older.
Not only that I got free shipping within 48 hours. I had to wait 5 days for Shoebacca. I am searching for for shoes first at Amazon and then maybe Shoebacca.
My experience was fine- great service wonderful response to inquiries but the items I ordered didn't fit so they were returned.
Excellent deal on shoes and very quick shipping. I should not be required to type 50 characters on her, though.
The boots were fine. The box and boots came with dust covered all over them though. Not a huge deal but I've just never had that happen. The price was significantly cheaper than Zappos though for some reason so I'll take the dust for that
Great quality and value. Quick delivery! Easy to use website
..From the beginning it was an easy and quick process, delivery was FAST...pleasanterall it was a very pleasant experience.
Fast easy purchase and great deal! Would definitely shop here again!
My husband blew out his boots but we didn't want to buy new ones right now because they are so expensive. Shoebacca had them 50%off I ordered them expecting something to be wrong with them. They were perfect. We were so happy to get new boots!
Answer: Thank you so much for contacting us Patrick. We strive to give our customers 100% and want to always make sure you feel safe shopping with us. We are authorized dealers of every brand we sell and every item is brand new in the original box. If ever there is a problem we are always more than happy to assist.
Answer: Hi Joe, Can you please provide your order number so that we can look into this for you? Thank you!
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