Shoes

Ordered a pair of nice boots, the Lugz Jam II 'BLACK'... they sent me the wrong shoes! I sent them back, now I see on my bank statement they are charging me for another pair of boots, and by the e-mail statement, they are the same 'WRONG'; boots; I sent them to began with... and they are RECHARGING ME $59.95! I'm trying to catch my bank in the morning to cancel this order. Wish I had read the reviews on this company before I ordered these shoes. This company is either a 'BIG', rip-off; or they have some very incompetent people working there! Either way, I will never order from them again, be fore-warned... THEY ARE A RIP-OFF!

I want to know why my order was cancelled without any notice? Who does this?! I bought the shoes and I went to check my e-mail about confirmation and I look it up and I find out it was cancelled! I even paid to have the item next day shipped and two days later the company cancels the order; no notice or anything... ALTHOUGH waiting to speak to someone in customer service for two hours was a blast!

YOU HAVE THE WORST CUSTOMER SERVICE SHOES.COM

They wouldn't reimburse me for a pair of shoes I had returned. They accused me of wearing them! What? You are suppose to try the shoes on to make sure they fit before purchasing

I received a coupon and wanted to order a shoe, the coupon did not work online, I called customer service, the agent who had a very difficult time to communicate in English but spoke to his supervisor and assured me that the discount will show up when will be submitting the order, it took the agent 28 minutes to get my name and billing information and before submitting the order I asked him how much will I be charged, at that time he finally consented that he cannot apply the full discount, only half of the discount amount could be applied, so I told him not to submit the order and that he should have a nice day, but of course it did not pass a minute and I received an alert from my credit card that they charged the FULL amount they did not even bother to apply half of the discount.
I obviously did not spend enough time on the phone with them... I then had to waste an additional 15 minutes in order to get them to CANCEL an order which I did not agree to place.

Got vans for 30% off and they arrived in 2 days. Not sure why this site has such awful reviews. Maybe it used to be sketchy, but it's totally legit now.

I WILL NOT GIVE ANY STARS TO THIS WEBSITE. THIS WAS THE FIRST TIME AND THE LAST TIME I WILL SHOP THERE. I am so angry. I paid for 3 day shipping for 2 pairs of sneakers and was not informed that the process will take 3 days and then the 3 day shipping begins. I ordered Skechers and spoke with Paul the manager that was on and he stated that Skechers are NOT on the list for expedited shipping and its not noted on the website! I am BEYOND furious. No apologies or anything just very blunt and not caring at all! Im sure if it was him or his wife waiting for this order he would feel the same way!
Will NEVER order from them again!

I bought a pair of running shoes online. They gave me the order number without the tracking number. 2 weeks go by and I'm starting to wonder what happened to my shipment. I tryed to e mail them twice to find out what happened. No response at all. I had to spend over 2 hours on the phone to find out what happened to my package. Turns out they shipped it to the wrong address even though the website has you double check your address before placing the order. I was giving some lame excuse why they could not provide me with the tracking number. They told me it was not provided to them until the order was delivered. I call B. S. So now I have to wait a full month for them to do their so called investigation before another pair gets shipped out. I could of went to the store and picked up the pair if I knew this would happen. I have a very busy schedule and time is money. Shopping online is supposed to be fast and easy. It is supposed to be convenience. Not a headache. Hopefully I can't get my shipment before the 4th of July. But I doubt it. What makes it even more frustrating is they sent a rate your product right after I spent 2 hours on the phone with customer service. Of course they won't put my honest review up on how bad they messed up. So someone out there has a free pair of $230 running shoes thanks to them.

Greetings,

My package was never received and never for they follow on their packages traces. Lost my money here. PLEASE, do NOT buy from this website.

Ordered several pairs of shoes over few years. Previously when needed to return was easy and full return, no restocking fees. Ordered a pair too small, returned and ordered larger.
Charged restocking fee. Replacement pair still too small, charged restocking fee.
The reason I didn't set up return as exchange, last time I tried that shoebuy was impossible to deal with. Wait 3 weeks for the replacement pair.
Glad shoebuy is losing lots of customers.

I'd rather pay for return shipping than restocking fee. I will never buy from this site again unless they change this policy.

Darren, shoebuy started this new policy. It is shoebuys fault that so many are no longer customers and feel as they do. Sounds like those that started the site failed to understand how much the free returns would cost them. Their failure can cause shoebuy site to go away for all I care now. Actually I hope it does.

You recommend for the customer to continue to talk to customer service. That is the biggest joke yet. Your CSR's don't care. I tried to have the other charge removed as I ordered another pair. You shouldn't mislead others by your trying to "save face" to your employer. Glad that many see right through those games.
You want your customers to return? Bring back the free returns

I have never ordered anything from any other site than Ebay online before I was looking for these specific kind of shoes that I really couldn't find else where, so I came across this website Shoebuy I seen they had my dreamshoes I have been looking for a very long time I decided to order them and I paid for the 5 dollar extra for 3 day shipping and so... a day after i ordered them i looked up the reviews for shoebuy online LOTS of people are making bad reviews for it, at first I was very worried after reading these that i would either get the wrong size, wrong color, wrong kind of shoes, etc but thankfully I got my shoes in about 4 days( processing in the first day) very fast shipping too!
Will not complain at all

This is the most horrible company EVER. Run away. Do not order from these people. Total scam. They sent me 2_orders of the same things. They don't answer emails and after waiting on hold for an hour, they disconnect you. DO NOT ORDER FROM THESE SCAM ARTISTS!

I just place a order today and called them to ask them to price match boots I saw advertised on the makers website. That's when I found out the ten extra dollars I paid for 2 day shipping DOES not REALLY mean 2 day shipping! NEVER EVER wil I visit their website! DO NOT BUY FROM THEM. Then when I asked for a supervisor twice they refused to put a Sup on the line. Then they said it actually says it. They need to make it clear as day you will not really get the package in 2 days. This is plain old DECEPTIVE ADVERTISING and I can't wait to call the BBB FIRST thing in the morning. READERS ALSO BEWARE they are NOT the cheapest they DO NOT REALLY have the BEST prices!' And to top it all off they actually told me it was too late to cancel. Well if the shipment is not going to GO OUT for 5 DAYS then WHY CANT I CANCEL THE ODER! CROOKS

Worse -- I had to return a pair of Vans because they did not fit. Guess what? You can return an item only for the same item in a different size or color. They did not have the size I needed, so I had to get a refund, which COSTS $6.95. Don't buy here if you think you are getting worry free buying or free shipping or the ability to exchange a pair of shoes for any other pair of shoes at Shoebuy.
A response from Shoebuy says the customer can choose from all the items in the store. That was not my experience. If you start with the online form, as I did, and cannot find an exchange pair like the shoe you are exchanging, the site does not give you the choice to look for another pair. When I called customer service for assistance, the customer service representative was sorry that I could not find the same pair in the right size and offered to handle the refund by phone. She did not offer to help me find another pair instead of getting a refund. After she had helped me with the refund process, she offered me the opportunity to purchase another pair. So yes, once you have gone through the refund process, you can buy another pair. Of course you can.

DO NOT BUY FROM SHOES.COM! I wish I would have read the reviews before I purchased from Shoes.com TWICE. The first time they said I was outside the return time frame but it was only because their employee had not sent me the correct return label. Even after speaking with a supervisor, they refused to resend the correct label and I was out the $50 for sandals I never wore.

After about a year, I decided to give them a 2nd chance and purchased another pair of shoes. They did not fit and I wanted to exchange. However, to do an exchange, I had to pay full price for the replacement shoes. They then rejected my return because they said I had worn them and the leather was creased. The only thing I did was try them on, walked a little bit and they hurt my feet so I boxed them back up again.

When I disputed their findings, they told me they reviewed and cannot offer a refund. (And don't try to call them. They will hang up on you after waiting on hold for 30 minutes. I got a response by emailing them.)

Too bad I can't give Shoes.com ZERO stars. I'm going back to Zappos.com. They have great customer service.

The day after my review posted I did recieve the response that the shoes would be delivered the next day and they were. Sad that it took all of this to get a simple issue resolved.

I made the mistake today of calling customer service to assist with a return. In the past even though they ship you multiple boxes, they only want to give you one shipping label. My customer service experience today was horrible. The lady had a mild accent but a huge attitude/and hard to understand-snippy is a good description. I would have to hesitate to figure out what she was saying and with no hesitation she would be saying Ma'am? Ma'am? I wanted to say yes I hear you but I have no idea what you're saying. Then she quickly slipped in the return charge was $6.95. I figured there was no point arguing with her and asked to speak to a manager after we finished. The system seemed to lock up on her and she couldn't finish my order. Surprisingly she said there was no manager on the floor. I said I would wait while she looked for one. She came back after a wait and said she found someone and would transfer me. Holding my breath... no one came to the phone. I don't begrudge a more modest return fee like $3.95. I do expect honesty and good customer service. I can do my own online returns much easier and quicker but had one simple question that turned into a nightmare. Shoebuy manages to bombard me with advertisement but not once advertised the fact that they changed the return policy. Just be honest and forthright Shoebuy. When you place an order, put your return charge in large bold type so customers don't lose confidence in your company.

Just like all other reviews. I wish I would have read these reviews before having these rude disrespectful people ruin my day! Absolutely rude and disrespectful. I will never buy from here again!

Horrendous customer service. Its hard to even rate it because they don't even reply to emails. The phone reps are arrogant and clueless. PLEASE GO ELSEWHERE. Save yourself time and money

I have shopped on line for many years, and have never experienced worse treatment than I did with Shoebuy.com. I ordered a pair of shoes, and my daughter tried them on. She wore them around the house for a few minutes, decided they were too big, and returned them (and I paid for and ordered a smaller size). I called the company to walk me through the return process, which they did. I followed their instructions and sent them back with the shipping label - and Shoebuy returned them and refuses to refund my money. They said that the shoes were worn - when I explained she had worn them around the house for a few minutes- the rep said that constitutes being worn. So don't try on the shoes if you want to return them! And they said the box was damaged in the return process. The box! Clearly I didn't damage the box - UPS must have. And the shoes were in a shoe box in a shipping box - but I only returned the shoe box. WHAT?!?!? I will never use this company again and I urge everyone to use great caution when dealing with them.

I have ordered from here a few times and their prices are a little cheaper than the stores. I have never had a problem with returns and replacements either. I recommend them!

I have ordered from this site several times and did not have an issue until I needed to return several items purchased for my kids for Christmas. Unfortunately I ended up with 4 pairs of shoes that were too small. I went on the website and chose to exchange these items for the correct size. To get a refund for exchanges, you need to purchase the new items first, then return the other items using a label that is sent via email. Once Shoes.com receives the items they will issue a refund. Per their policy "All original packaging should be included. Place the shoes in the original shoe box and ship the shoe box back in a separate shipping box (either the original delivery box or a shipping box with no other exposed labels)". What is not mentioned is that they consider the shoe box part of the product and if you ship back the product using only the shoe box they will not honor the refund because taping the box and putting a shipping label on it is considered a "damaged product". I now have spent hundreds of dollars on shoes that don't fit as well as new shoes thinking I was going to be refunded.

I escalated by concern to two managers over the phone who offered no assistance as well as an email to customer service which was unanswered.

It is unfortunate that the company would rather spend the money to ship these items back to me and lose a customer than to repackage and resell. I suppose it does not matter since they were already paid for 8 pairs of shoes...

Never buying from Shoebuy again. Like many others, I too got duped thinking they still offered free returns. 20 minutes after I placed the order on 4/29 at 1am PST, I discovered they charged a restocking fee and tried to cancel the order right away. Unfortunately they were closed so I emailed them to cancel my order. Later that same day I called customer service to make sure they received my cancellation request. "Johnny B Good" supposedly forwarded my request and told me I will either receive a cancellation email or a shipment notification. I didn't get anything until 5/2 - A SHIPMENT NOTIFICATION. What the hell kind of a con is this. They stalled for four days - plenty of time to cancel my order, but they went ahead just to screw a customer over. F you, Shoebuy, never buying from you again.

EDIT: I saw Shoebuy's response - saying 4/29 was a Friday and therefore it was too late to cancel by Monday. Don't fall for it. I canceled 4/29 at 1 in the morning. Therefore they had the entire business day to kill the order. You think they're able to process orders that quickly and are somehow unable to get an order update just as quickly? Lying to ya. Greedy bastards.

I ordered a pair of shoes in two different sizes with the intention of returning one pair. I sent the shoes back and after many phone calls did not receive a refund for the returned shoes.