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Shoes has a rating of 1.5 stars from 502 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Shoes most frequently mention customer service, return policy, and credit card problems. Shoes ranks 685th among Shoes sites.
Great experience! Prices comparable to Zappos, and often have additional discounts - have ordered several pairs of shoes from this site, they ship fast, and the few times I've had to return a pair, credit always appears quickly.
Returning shoes turned out to be an ordeal, requiring HOURS on hold. It was very frustrating. Now, when I click unsubscribe, I get an error message every time. So I keep getting their ads in my email. I will never use this site again
I wish i had read these reviews before placing my order, i will never use them again. Terrible customer service
After 5k views on this site, FBI complaints and countless internet complaints, this company is still ripping people off. Don't buy from shoebuy!
Hi Paul! If you were only returning and not exchanging for something new, then you should not have seen any new charges from us. If you have new charges from us, please contact our customer service department immediately so we can investigate this.
If I can give a 0 I would. Let me start of with I bought some gym shoes they were not cheap. I purchased a Wide instead of regular. I realized it when I wored it to work 1 day not 2 not 3 just 1 day. When I got home I took them off to see why it was so comfortable and realize it was wide so I had these returned and to expedite my replacement which were the exact one's same size but regular I purchased them and waited for my return refund. They are refusing to return except it because I wore the shoes one day. They were in good condition but refused them and returned them to me. So I called spoke to a Walter he wasn't able to help asked to let me speak to a manager transfer me Paul couldn't help aaked Paul so your a manager he pauses and says "no I'm a superviosr" here we go I asked for a manager not a sup." Which I'm guessing he wasn't even a sup. The manager suppose to be calling me ha! Yeah let's see if that happens because apparently there isn't one on site. I asked for corporates# he gave me *******929 you can't even talk to a live person and to leave a voice mail the voice mail was full! Run people they are indeed cons. Don't do it! You will regret it.
I have been a long time customer of ShoeBuy and l loved everything about this company, until the end of last year. I had purchased 2 pair of sneakers, different makes and sizes hoping one would fit. These were purchased BEFORE the change in policy. Since my feet are hard to fit, I have trouble finding the right width shoes in stores. I had checked the website after I received the sneakers to try and figure out what I wanted to do with the sneakers, whether to return and try a new pair or just return them all together. Unfortunately, I had never gotten around to making a decision, knowing that there was a 365 day return policy at that time, but when I finally decided to send them back and went into my order to get the return label to ship them, found out that the policy had changed and I was not able to do anything. I did see a note that said if the order was placed before the policy changed to contact customer service. Since it was late at night, I sent an email to them and got a response telling me that there would be a $6.95 restocking fee per item, which meant that it would cost me almost $14 to return, when in the past there had never been a restocking fee, which was the main reason I used this website. It shouldn't cost anything to return items, especially shoes that are so different between manufacturers that you never know what will fit and won't fit and expecting a customer to pay $7 to return an unworn item is crazy. Customer service was no help at all! My suggestion is do not deal with this business at all. If you get something you don't like or can't wear, you will be out money. It is not worth the hassle. Seems like they would rather lose long time customers then try to make them happy. Good bye to ShoeBuy.com
We would like to thank the customer for their business and the feedback about our return/exchange policy. We would like to let the customer know the only change to our policy was the restocking fee we now place on orders that are returned and not exchanged for any item from our website. Our policy timeframe for returns has not changed as it has been 60 days (90 during the holidays). We are sorry we are unable to accept items back that fall out of this time frame.
Purchased Grand Child shoes 10/1/17. Order No. *******. Being an original "Webber" when there was no browser & only code to converse I have a unique take on this. I got only $8 off on a name brand shoe I would much rather had paid full price from the manufacturer as the "guarantee" is worth more than $8. Many name brand shoes are giving up their rights to sites like Shoe or Shoebuy because they can ditch the warranty out the door. You cannot try on the shoe & fit is EVERYTHING. If it doesn't fit you may have to pay a re-stocking fee. If it falls apart your poop out of luck as they say "You Wore It".
They have no store front across the US so their cost is $0 comparatively speaking. That means 1000's of jobs are lost. They don't have to pay health insurance on all those employees, They don't have to pay workmans comp on all those employees. They don't have to pay "their share" of local taxes on employees. They don't have to give vacations or sick pay on all those employees.
They have a few people sitting in rooms at computers and a few stock people sitting in a warehouse. Also a few people on the phone or they contract out to a call center who represents many companies. Even oversees.
So it takes people out of work, you don't get a fit for your individual foot, (and you are more than likely to put up with a bad fit -- NOT GOOD for your future feet) You have no one take the shoe back or complain about poor quality. All for a measly $8. Even if its $20 in todays pricing that is not much for what you give up.
If they continue to steal the profits and not give you the consumer the savings then why would we purchase from them? I could walk in a "High End Department Store" and get the same shoe for pennies more with a good fit. We must ask ourselves why are we doing this. They reap in the profits and you the consumer looses. Your community looses, your feet lose. You loose. So for those of you who expect high demands on this company, right on. Their Profits are OVER THE ROOF TOP.
I recently bought a good shoes; size 40 and everyone loves the shoe. It was a great fit and so beautiful. I really love it
Tip for consumers:
Be sure of your shoe size first.
Products used:
Gold Shoes
I just want to comment on this. I have the unfortunate job of working at the customer service center for shoes.com/onlineshoes.com.
I must say though the hardworking agents try so hard to fix all the issues caused by this company, its very hard.
The agents are not the problem. Its the company. They limit us so badly on what we can actually do to fix all their problems for the poor customers. I empathize so badly with all the customers, and I truly do my best to help. But, I do agree that this company is terrible in so many ways. They also treat their employees terribly and expect us to help and solve problems for all you wonderful, obey paying customers, but give us so little to work with, not to mention very low pay.
I am truly sorry to everyone that has had bad experiences with this company. We strive to provide good customer service at our call center, but that will never make up for how terrible the company is, and how many problems it has.
I have been with them for almost a year now, and to be totally honest it was a much better company when I first started. But they've become money hungry jerks over time, and I totally understand everyone's frustration. So many workers have left due to the stress of dealing with trying to help you all with all the awful screw ups and problems this company caused for you all. I'm at the end of my rope with this company myself.
My strongest and most sincere apologies to all of you that have had problems, or haven't been responded to, or adequately helped. I truly care and the only reason I have stayed is to try to rright all the wrongs the company has done to you all.
After my purchase I did the review search I found horrible reviews I was scared, but I had the opposite experience I got my package after 4 days without any problems, my experience was excellent.
They took my money and never sent me anything called and emailed and nothing no response they are criminals
Hi Dan! We are definitely not a scam. If you have been charged but your package was not delivered, please contact our Customer Service Department immediately so they can start an investigation and look into that for you!
I received my wear in time but the packaging was damaged. But possibly it happened in transit. But my order was great.
Everything went really well with the ordering process. Very fast shipping speed. Highly recommend them. Thanks
I have ordered 6 times from this site. No problems. Love the 15% off for return customers within 30 days of previous order.
They do not accept returns. That should be stated somewhere in large print before money is handed over to these shysters.
Beware of Shoebuy.com's $6.95 per item "restocking" return fee. This is very non-market and conveniently hidden on their website.
We would like to thank this customer for shopping with us and we appreciate her feedback about the return policy. On July 16th, 2015 our site was updated to show the new policy to make sure customers would know in advance. Our homepage says “free shipping + free exchanges” and the entire policy is listed under the Returns section of our Help page. The new policy went into effect on August 1,2015, and all purchases made on August 1,2015 or after are subject to our new return policy. Our policy enables our customers to choose from any items in our inventory until we find an item they’ll love – more than a million items – whether that’s a different shoe or perhaps a bag or coat. In the event they prefer not to exchange for a new item, there is a restocking fee. We want to assure this customer that our decision to not waive the restocking fees on her orders was made carefully and in accordance with our guidelines. We understand that this customer is disappointed with our policy, and we do sincerely apologize for any inconvenience this may cause. Should she opt to exchange, we’re happy to help her find new styles or items to try.
Great online site for shoe shopping. Description of shoes is very detailed and helpful. Returns or exchanges are easy.
Thanks Renee for the great feedback! We will look forward to seeing you again! Have a Shoe-per day!
Shoes arrived in four days. Also got a 20% discount, which was not available through the shoe manufacturer. Happy shopper.
I have been buying shoes on Shoebuy.com for more than 3 years, always happy with purchase and price. Returns are no problem when needed.
They are notoriously poor regarding returns and will do anything necessary not to refund the customer's $. A shady outfit for sure
If you order from Shoebuy.com Private Events, be prepared to wait for your items... and wait... and wait. I ordered some shoes and was told that they would ship in 1-3 business days (I have the confirmation email that shows this). After 5 business days, I noticed that they had not shipped so I called. I was told by a CSR that orders from the Private Events take a little longer and that they would ship in a day or so. So, although I wasn't happy, I said ok. Well, 9 business days came and they still had not shipped so I called again and happened to get the same CSR that I had talked to the previous time I called. I explained to him how frustrated I was and what he had told me; well, he basically proceeded to call me a liar and said that he would never say that and started arguing with me. I am a customer service representative myself and if I had ever treated a customer like this, I would have been fired on the spot. So, I got the run around again about the shipment and I requested to speak to a manager. So the Call Center Supervisor gets on after a few minutes (during which, I am sure the other guy was telling him what a nasty person I was) and proceeds to tell me how sorry he is and that he would personally contact the warehouse and make sure they shipped that day and that he would call me and send me an email to confirm. Guess what? I never received either one (surprise, surprise). I finally received an email telling me that they had shipped from someone else. I was not happy that they took so long or about the way I was treated so I shot them an email explaining my frustration (basically like I am doing here). I have yet to receive anything back from them regarding the issue. I figured maybe if I put it out for the public, maybe I would get a response. We shall see. Thank you for listening (or reading).
I have called three times and still have not received my refund. It has been three weeks now! I will report to BBB soon.
You refuse to sell IVANKA TRUMPS products?
Well, you just list ME, MY HUSBAND, MY CHILDREN, THEIR FAMILIES AND EVERYONE I KNOW.
$#*! YOU SHOES.COM!
YOU SUCK
Bought some black sneakers there. The prices were a bit above average but I needn't to go out. Quality is ok. Delivery time was very fast
My husband ordered my running shoes off this site, after finding an amazing deal. After he placed the order, and the money was immediately debited from our account, he still hadn't received a confirmation email, so began to research the site. Right away we started freaking out after reading all the horrible reviews. We made a call the bank and try to cancel the transaction, as it was after hours for the company and we couldn't get through. Our bank wasn't able to cancel, but told us that if we were unable to cancel the order with the company, or any other problems with the transaction, they would be able to open a dispute for us and get our money back.
The next day my husband was able to get a hold of the company and they sent a confirmation email right away. Still, we had all the reviews we read in the back of our minds, and still weren't too sure how this would turn out for us, but did take a gamble as we did read SOME good reviews. The shoes shipped within a day or 2 of placing the order. I've read other reviews that said the shoes they received were Chinese knock-offs', so I made sure to look up detailed photos of the shoe we ordered to compare when my order arrived, and my order actually shipped from Louisville, KY, so that also calmed our nerves.
The shoes arrived in the original Saucony box, and looked brand new. They are NOT knock offs. Aside from the anxiety from the bad reviews we read about the site/company, we had a VERY GOOD experience. We felt it was necessary to write this review, due to so many bad reviews that we did want to let other potential buyers know that the site is not all bad.
I wear New Balance all the time and wanted some without laces, easy off and on Velcro style. I purchased the Men's New Balance MW411 order no. ******* (just in case shoebuy.com wants to know who is giving them the NEGATIVE review.) They were mailed promptly. I tried them on and they fit good. Then I wore the to work where I stand all day. By the 2nd hour my ANKLES were killing me I was in such severe pain with 5 hours left to go. I figited all day trying to get comfortable waiting for the day to end where I could take these off.
Got to my car and could barely drive because my ankles hurt so bad. I returned them immediately based on their reason they listed "too high".
I receive them back in the mail stating because I wore them, THEY CANNOT BE RESOLD.
I was shocked that this company is more concerned about RESELLING THE SHOES, than SATIFISYING THE CUSTOMER. They killed my ankles where I couldn't walk! But yet I am out of money because they can't RESELL THEM! Wow, do they really think customers will do business with them with that kind of mentally and policy?
Hi Diana,
We understand that you have shared your feedback with our team previously, but we wanted to take a moment to provide some additional information for you regarding your order. We are sorry to hear that you were displeased with your recent shopping experience. While we do strive to provide a pleasant experience for all of our customers, unfortunately, after reviewing your return request, we are not able to accept your shoes back for return. While we can appreciate that you found the shoes uncomfortable after wearing them, our returns and exchanges policy states that shoes must be in unworn condition to be processed for a return, and in this case, your shoes were worn and hence not eligible for return. We know this was not the resolution you were hoping to find, however, our decision to not accept your return was made carefully and in accordance with our policies (for your reference: www.shoebuy.com/info/benefits#returns). If you would like any further information about our policies or if you have any additional questions, please feel free to contact us at socialsupport@shoebuy.com.
Founded in 1996, Shoes.com is committed to offering customers an unparalleled shoe-shopping experience beginning with a truly outstanding selection of the hottest styles from must-have brands like Converse, dolce vita, Michael Kors, New Balance, Sam Edelman, Vans and hundreds more. Other perks include free shipping and exchanges, 60-day returns and real-time order tracking.
In 2014, Canadian investor Roger Hardy acquired Shoes.com and brought with him more than fifteen years of e-commerce experience and the support of investment fund Hardy Capital Corporation. Shoes.com joins fellow Hardy Capital brands OnlineShoes.com, the first American online shoe retailer, and SHOEme.ca, one of the fastest growing eCommerce companies in Canada.
Some people have hobbies. We have shoes. At shoes.com, shoes aren't just a part of our name, they are our passion. Here you'll find an incredible selection of fashionable footwear from popular and premium labels. Each season, we are thrilled to offer you cutting-edge fashion from top brands including Steve Madden, UGGS, and the always fashionable Frye Boots.
Hi Patti! We're so sorry to hear the you had a negative experience. We are Customer Service is very important to us so we would love to hear your feedback. Please feel free to email feedback@shoebuy.com if you would like to share your experience with us so we can improve from it!