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Shoes has a rating of 1.5 stars from 502 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Shoes most frequently mention customer service, return policy, and credit card problems. Shoes ranks 685th among Shoes sites.
Great experience! Prices comparable to Zappos, and often have additional discounts - have ordered several pairs of shoes from this site, they ship fast, and the few times I've had to return a pair, credit always appears quickly.
Returning shoes turned out to be an ordeal, requiring HOURS on hold. It was very frustrating. Now, when I click unsubscribe, I get an error message every time. So I keep getting their ads in my email. I will never use this site again
My friend Mrs. Lucky was the one who introduced me this site and has she said I can also testify that goods here are very affordable not only that they are of good quality and don't pile off. I enjoyed the site
This site and this company sucks, big time. Ordered the same pair of shoes 3 times. The first 2 times my account was credited back the purchase price WITHOUT EXPLANATION. The third time it seems to be going through, however, only time will tell. Their customer service phone line has been terminated and the recorded message asks that you send an e-mail. Did that twice, no response to either. Not a good business model and I doubt that I will use this company again. Life's too short to have to deal with a low rated company and the frustrations they create.
Tip for consumers:
Go somewhere else
Products used:
Ordered a new pair of Skechers.
The company sent me the wrong shoes and then would not do anything to reimburse me for my inconvenience of returning shoes back to the company. Unbelievable. I have worked with other vendors before who had provided a discount/promotion code for the customer's inconvenience since it was their fault. They really did not care.
The shoes arrived in a dirty dusty shoebox with no padding to keep it from shaking around inside the outer box. The store has limited selection/sizes, yet if you need to get a different size there is a re-stocking fee unless I exchange it. How can I exchange it when you don't have other sizes in stock? Clerk was indifferent. I asked to speak with a manager but was put on indefinite hold. If I don't accept the other shipment that hasn't arrived yet, in case they don't fit either, probably they'll charge re-stocking fee either way. No mention of re-stocking fee that I saw when buying. I will not be back. Ever.
I ordered a couple pairs of shoes. Returned & placed an 'Exchange' order. Their website was 'down' when I needed to return them for an Exchange. It recommended ordering the new pair then sending an email with a statement that my order was for an exchange (which I did). They sent me an email upon receipt of the returned pair stating they were charging me a 'return fee'. I was never able to get them to show them as an Exchange - never could get through on the phone (would get disconnected after about 30 minutes). So... I ended up getting charged the return fee instead of them designating my order as an Exchange. Their site does not show updated 'Order History'. I will never order from them again.
Tip for consumers:
Be wary about returning for Exchanges. Company is not good about giving credit for return shipping.
Products used:
Shoes
Item I received was wrong color. I'm going to return it for the correct color. I don't
Recommend dealing with this company. Very long wait time on the phone and I simply
Would not deal with them again.
We are very disappointed to hear that this customer did not receive the correct color. We hope this customer has reached out to our customer service department so that they can be working on issuing a full refund or an exchange for the correct item. We would like to assure the customer that errors like this are uncommon and ShoeBuy would love a chance to help resolve this issue!
I have bought from Shoebuy twice, both times for FRYE handbags, which were about $100 cheaper than other sites with coupon codes.
Shipping was fast on both, I received my package within 4 business days both times.
I kept one bag and returned one, was refunded same day they received my return for the bag I sent back.
I love Shoebuy, have had only great experiences with them and will be back.
We would like to thank this customer for their kind words about our company! We always strive for customer service excellence and LOVE hearing that we have achieved it! We are grateful for customers like Stephanie D. And will continue to work hard to provide all of our customer the high standard of service that they have come to expect from us.
I didn't pick this site other that it popped up first so your response is a little weak if anything, I did reorder and your company didn't stand behind the product maybe you should look at the thought's of all the reviews and maybe revise some of the policy's instead of being a parrot for a crooked company like shoe buy
Tip for consumers:
run
We would like to thank the customer for their feedback regarding our return. We regret hearing that he was disappointed in our return/exchange policy.
We offer free shipping and free exchanges because we understand that finding the right item can be difficult and we want our customers to find their perfect match.
If our customers do not wish to exchange, we try to make returns as easy as possible as well. However, if the customer is only returning an item, then we do charge a $6.95 restocking fee.
This policy is listed clearly on our website and can be found by clicking the big "HELP" button on the top right of our page.
Again, we apologize for any disappointment caused by our return policy.
Will never buy another pair of shoes from you. Please take my name off your mailing list. It was a bad business decision to drop Ivaka Trump's line. She is a classy lady and didn't deserve this. We that voted for Donald Trump can buy our shoes from companies that involve politics in their businesses... Betty Wilson
I ordered a pair of shoes for myself. They sent the show in mens rather than womens. In order to not pay the return fee, I had to exchange the pair, although it was ShoeBuy's mistake.
I would like to assure ShoeBuy that I emailed and twice called and was not able to get the charge removed. The shoes were listed on your website and my order as women's, not unisex, as you will see when the pair is returned.
We would like to reassure this customer that the $6.95 restocking fee is always waived if ShoeBuy sent an incorrect or defective item. Please keep in mind that some items are Unisex shoes and are listed in Men's sizes. This would be indicted on the shoe page before adding the item to the cart and we could not waive any return fees if we did send the correct item as it was ordered.
I have been ordering from Shoebuy for years and now they wan $6.95 to return each pair (even if they came in the same order) Stay away from them - they shoulld be upfront with the cost of returning but instead it's in fine print thru 3 screens on their web page. BAD customer service
Tip for consumers:
Update - after my review appeared on this site I got a response from Shoebuy. It appears they do not want my business (lots of back and forth emails). If you are thinking about ordering from Shoebuy go to Zappos instead!
Hello Deb -- Thank you for your feedback. Our policy now focuses on free exchanges because we’re certain we can find the right match for you – whether that’s a different size, color or completely different item altogether. We’d like to see if we might be able to assist you. Could you please send an email to socialsupport@shoebuy.com with your order number? Thank you.
Shoebuy are probably the most unprofessional company I've ever wasted hard earned money on! They wouldn't honor their warranty on a pair of boots that cost 349$, the supervisor Paul P, he would not give me his last name, was very condescending, in short I will never do business with them again and will post this review on as many review sites as possible.
I called to check on an order of shoes I placed 3 days ago. Customer service rep distracted, snippy, and for some reason hard to understand despite not having an accent. Can best be described as talking so rapidly & muttering - or maybe she doesn't want to be pinned down on how long the order can take. I asked her to repeat herself 3 times & still have no idea the time frame to expect.
She did say "Well we just got that order." It was placed on the first of february, hasn't shipped yet and it's the 4th today. Had I been able to find that pair of shoes on Zappos - they would be at my house right now, not sitting in your warehouse across the country. Never again.
I will be returning the item I bought (Order # *******) because it was uncomfortable and not at all what I was expecting. More than that though, I am appalled at how uncustomer-friendly their returns process is. I dare say, ShoeBuy must derive a great deal of it's profits from the hefty $6.95 "restocking" fee associated with returns. This, incidentally, is why people often fear buying shoes online-- because policies such as this make trying new products risky financially. I know I certainly have never encountered such a roadblock with Zappos, Amazon, or any of their other competitors. No deal is worth anything if the product is unsatisfactory. And even if I were to take the only other route possible and exchange the shoes, I feel I would simply be roped into buying a second product that I, again, cannot return should it too prove unsatisfactory.
Terrible experience, I will NEVER shop here again!
We are very sorry to hear that this customer was surprised by our restocking fee. The fee has been listed in our return policy since July of 2015 and is on our website in 2 places during checkout in an effort to make our customers aware of the return policy before they place an order. Unfortunately, we are not able to waive fee's for returns but we do have a completely free exchange policy. Exchanges can be made for anything on our website, at no cost. With over 60,000 unique item, we are sure we can find the right match for anyone; and you can keep exchanging until you find that perfect fit! If a customer prefers to return, we are happy to help make that an easy experience as well.
I have been a loyal customer for many years and have returned shoes many times without any problems but this time when I tried to return them, they hit me with a new restocking fee. I went back to their web site and found the language regarding this to be deceptive. When I tried to call customer service, I was put on hold for over an hour. I had to hang up and call another time. This time I lost another hour. I will never use them again. The deceptive return policy is bad enough but to keep people on hold that long is just PLAIN RUDE.
Hello Mark - Thank you for your feedback around our return policy. We have not been deceptive about our policy and starting on July 16th, 2015 our site was updated to show the new policy to make sure customers would know in advance. Our homepage says “free shipping + free exchanges” and the entire policy is listed under the Returns section of our Help page. The new policy went into effect on August 1,2015, and all purchases made on August 1,2015 or after are subject to our new return policy. Our policy enables our customers to choose from any items in our inventory until we find an item they’ll love – more than a million items – whether that’s a different shoe or perhaps a bag or coat. In the event they prefer not to exchange for a new item, there is a restocking fee. We'd like to touch base with you about your experience and make things right. Could you please send an email to socialsupport@shoebuy.com with your order number? Thank you.
I love this site so hardcore. I've ordered tons of shoes from them over the past several years and saved more money than I can even count. I don't really care for the "private events", as there are shipping charges involved with these, but the general promos are crazy awesome. This site has let me score Sketchers, Crocs, and other name brands for a fraction of what I'd pay at the mall.
Our company provides uniforms/shoes for staff and I ordered 2 pairs from website which allowed me to choose next day shipping (for $20 each) then did not receive the items. I called to see why not and was told these shoes are not eligible and many others are not eligible. The expedited cost was credited, after 5 days yet I was charged a restock fee because I could not wait the regular shipping time and had to purchase the shoes elsewhere.
Ridiculous!
Hello KM! We are so sorry to hear about this situation. If you paid for expedited shipping and did not receive it then you should not have been charged a restocking fee. If this is the case, then please send an email to solutions@shoebuy.com for a fast resolution.
I canceled an order within 15 minute of placing it and the customer service lady, who sounded like she was about 12 years old with an accent that made it nearly impossible to understand her, assured me I would get a confirming email "in a few minutes." An hour later I called back, got the same young lady who said "It takes about an hour." Ten hours later I found out they don't send confirming emails for cancellations. So they have an untrained staff and worse, the item was $10 cheaper at Amazon.
Orders size 1 uggs boots models November for a Christmas gift. Arrived and box said size 1. When wrapping dec 19 turns out the contents are size 11! Def knock off or aftermarket as there is a red mark through the tag. No one will return my emails (conveniently no phone number avaialbel) Google shopping said its beyond return period... I just want what I paid for!
I ordered an item on Wednesday evening at 7:45 pm. The website states if ordered by 12pm eastern, ships same day. Well I would expect the item to ship on Thursday... no. Friday? No. Now it's Saturday, I called and all she can say is there was a shipping delay. No notice, nothing. 2 years ago this site was great, now it's horrible. Great prices and coupons, but don't order from them if you need your item quickly (within 9 days).
We sincerely apologize for any shipping delay or error with your order. If you have already called our customer service line, then I can assure you that we are looking into this to ship out your item as quickly as possible. Please know that this is not typical of ShoeBuy and we still expect you to receive your item within our promised 3-10 business days!
I purchased a pair of converse high tops, order #*******-1 and when they arrived, ( late,, by the way) i noticed they were clearly knockoff fake converse, and very cheaply made. I called customer service and they gave me a refund label, i immediately printed it out and shipped the shoes back in perfect condition, i even watched my package being loaded onto the truck. The tracking number has still not updated and i sent my package back weeks ago waiting for a refund. Customer service is terrible. I've attempted to contact them multiple times about my missing money and refund and they HANG UP ON ME. Do not purchase from this site. Sells fake knockoff versions of shoes and they're scammers.
The last time I bought shoes was 2 years ago from shoes.com. What shocked me is that I got text message alert saying that "shoes.com charged me $1" on January 29,2021. At first, I thought I lost my credit card and called discover and told them to deactivate my card and filed dispute. So. Today I found my credit card in my car and it makes me realized that "shoes.com" is the one who charged me $1. I know it just $1 but I don't like being scammed. Scammer! Beware!
Buyer Beware. This company has a real con business going in the industry. They are selling "used shoes" and trying to pass them off as "new." The tragedy is that when you return the dirty and repacked shoes (as you received them) - they just ship them back and charge you for the used shoes-saying you wore them. Second hand Shoes.com should be ashamed providing sinful service and sticking it to a first-time customer that will never return again. Once again-do not shop here or buy here! -Steve G Columbus, OH
UPDATED:
Well I stand corrected! I received my shoes today and quickly too.
I still say they should communicate much better since they never once responded to my emails, did not send confirmation of my order or any shipping info... and don't answer their phone. But I did get my shoes, they were the right ones and the correct size too.
OLD REVIEW:
If I could give -1 stars I would!
No email confirming order, emails and messages are not responded to, phone number is a joke... no one ever picks up from hold. Never speak to a human, website never up dates the order from processing.
Run away from this company! Run fast!
Had ordered several pair of shoes from this company over the years. Didn't have a problem until I went to return a pair of Rockport Sandals. The heel was too high and they were painful. Returned them immediately only to be told that they had been "worn". NO I tried them on for maybe 5 minutes to see if I could handle the heel. They tell me the shoes are shipped directly from Rockport so they have no idea the condition of the shoes that were sent. After doing a bit of research I see that this is a common problem. Nothing like being called a liar and having to pay for an expensive pair of shoes that I can't wear.
Founded in 1996, Shoes.com is committed to offering customers an unparalleled shoe-shopping experience beginning with a truly outstanding selection of the hottest styles from must-have brands like Converse, dolce vita, Michael Kors, New Balance, Sam Edelman, Vans and hundreds more. Other perks include free shipping and exchanges, 60-day returns and real-time order tracking.
In 2014, Canadian investor Roger Hardy acquired Shoes.com and brought with him more than fifteen years of e-commerce experience and the support of investment fund Hardy Capital Corporation. Shoes.com joins fellow Hardy Capital brands OnlineShoes.com, the first American online shoe retailer, and SHOEme.ca, one of the fastest growing eCommerce companies in Canada.
Some people have hobbies. We have shoes. At shoes.com, shoes aren't just a part of our name, they are our passion. Here you'll find an incredible selection of fashionable footwear from popular and premium labels. Each season, we are thrilled to offer you cutting-edge fashion from top brands including Steve Madden, UGGS, and the always fashionable Frye Boots.
We would like to thank this customer for their business and are sorry about the experience they have had to this point. Our return/exchange policy allows a customer to exchange for any item on our site and we allow 60 days for a customer to return an item. This means they can wait to see if a certain size and style comes back in stock or pick from over 1400 different brands until they find the perfect item. We understand that this customer is disappointed with our policy, and we do sincerely apologize for any inconvenience this may cause. Should they opt to exchange, we’re happy to help them find new styles or items to try.