Shoes

How do you run a company where there is no response to customer inquiries? No one answers the phone if I want to buy shoes, or connect with customer service. Your restocking fee was not in place when I bought the shoes. Never shopping with you again. Back to Zappos and staying there!

I never write a review good or bad, but I felt the need to because I was so worried after I ordered my shoes and read all the bad reviews! I placed my order for my new Hoka running shoes on Sat evening had them by Wed morning they are perfect and they emailed my tracking right away. I feel like not enough people give a review when things go perfectly only when something goes wrong. I recommend Shoes.com highly and will use them again in the future. Thanks for the great service Soes. Com ;)

I dont know how some people are having positive reviews but the customer won't help. Shoe was supposed to ship Friday and still not shipped on Tuesday. This is the second time that they said it will ship tomorrow.
Tried to cancel and they said it will be 48 hours before they know if I can cancel and they'll let me know. Unfortunate because the prices on the shoes are nice.

Ordered work shoes april7 2021. Got a good deal price wise... well to good to be true never shipped after few weeks. So I contacted shoes.com through phone call no dice says to email so I did. 3 days later they say item is manufacturer was sold out and they were sorry no one told me sooner. What a joke same shoe was in stock the day of sold out email I believe they didn't want to sell them because of the deal I had got them for. Terrible company and customer support. -zero stars is a proper assessment of this bogus company.

Purchased 2 work boots soft toe on sale for gift. Only they sent steel toe! They didn't have them in soft toe. Sent them back (they came in 2 boxes). Then purchased more expensive, different brand for gift. ***1) They made the mistake and now want to charge $7.95 x 2 for re-stocking. 2) They didn't give me any credit for the second order. I sent all the literature with a letter of explanation, but got the form-letter of re-stocking. Also wrote the home company two weeks ago and still no response! No
More Shoes.com, I'll stay with a more reputable company!

I ordered a pair of shoes after my wife had used this website with good results. The shoes arrived in a few days, but sadly, they did not fit well, so I requested a return label, only to find out there is a $6.95 restocking fee. This place is owned by Walmart (which if I had known, I wouldn't have ordered because I don't shop there ever). Surely, at a time when it's not safe to go shopping, Walmart can afford the $6.95. Won't make this mistake again. I'll stick with Zappos.

My experience was similar to others. Tried to return shoes I had worn for literally only 10 minutes, inside the house with socks on. I mailed them back because they didn't fit, and less than a week later UPS sends me an email saying they are delivering a package from Shoes.com. When I contacted Shoes.com they informed me that the shoes were dirty and worn so they had to return them to me. They never informed me that they were sending them back. I am going to spread the word about this!

Worst customer service ever. They lied to me and told me my item will ship today so I placed the other Bc needed it for the holidays. Then they tell me it won't be sent out today. No customer service satisfaction here. Any other company like zappos or 6pm would have owned up to their mistake and done overnight shipping. Never order from these people they're a scam and I should have known they have bad ratings. James and Kisha the managers were horrible and rude.

I placed an order and searched for reviews and almost everything came up negative... I didnt know what to expect. I was scared my Uggs would be fake, messed up, or never get them. But I received them in 4 business days, perfect condition on time and verified they are real :)

I've been buying from shoebuy.com for a while this one time I purchased boots for my granddaughter age 5, the boots size was 11W, well it didn't fit the so call wide was so narrow her foot could not go in. I called and explained why I'm going to return it, customer service rep said you can exchange it for a bigger size, I said no because I did get a half size bigger so when she wears thick socks it's comfortable. I was explained that I'll get a return label, and less 6.95 on my refund for restocking fee outrageous. I was upset, because of their false advertisement I must pay, clearly the boots were not wide width and if that's what they say then it's to steal people's money in a diplomatic way. Disgusting. Don't buy children's shoes here if you need wide width, it's a scam...

If something is wrong with your order, other retailer will contact you but this company doesnt.
I have requested 2 day air for shipping but processing takes forever so I really wasted money on shipping.
Plus I waited about 40 min. To get to speak with customer service.

I bought a pair of $100 shoes. Got them quickly, tried them on, they were too big. Called customer service and they emailed me a free shipping label. Sent them back the next day. 2 weeks later, no credit on my account so I called them. The manager said that they were sent back to me because the warehouse (which is closed on weekends?!?!?) "received one shoe and a heavy pair of socks" in my return. I live in New Orleans, I don't even own a heavy pair of socks! I am livid. I absolutely 100% put 2 UNUSED SHOES back in the original box and sent them back. They are liars, frauds, and thieves. They stole my money, and now I don't even have shoes that are too big to show for it. Special place in hell for these $#*!s.

I have 2 open orders placed 1/7/17 and 1/11/17. I received one item from the 1/11 order. Still waiting for a shipment confirmation on the other items.

I ordered from them in the past with no problem.

I called shoebuy customer-no-service and talked to a very rude woman named Makita (like the power tools -- she's a tool, alright). I informed her that there was no disclosure of a $6.95 restocking fee in the return info on the back of the packing list.

She said, "it is on the website". I told her the packing list says "free returns". She replied, "returns are free, the $6.95 is a restocking fee". It was at this point that I slammed down the phone.
F-YOU SHOEBUY!

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I purchased a known brand bootie which is true to size. The bootie, ran large. I was not aware of the $6.95 restocking fee. You cannot print the return label from an ipad. I had to wait an extra 7 days for the return label to be mailed to my house. No return instructions in the shoe box. Have to use UPS. I just want my money returned.

I bought a pair of Saucony sneakers from shoe.com and wore them for less than an hour. As I walked, I could feel the ground beneath me that's how cheap they were made. I returned them and yesterday shoe.com sent him back to me saying because they were worn, cannot be returned and that I do not get my money back. I was a first-time customer and now a last time customer. Do not buy from shoe.com.

Order placed on 12/13/17 is still "in process" with no shipping confirmation. Customer service was unable to provide a shipping date and unable to cancel the order. Very poor business management and customer service. Will buy from a reputable seller and pay a little more if needed in the future. I would stay away from this company.

I bought a pair of shoes for my 82 year old Dad. He had a foot injury and did not get to try on for a couple months. Wanted to return never worn shoes before 90 days after purchase. Ne response to two emails and a phone call. Finally said NO EXCEPTIONS to 60 day return policy. Terrible customer service.
AND if you could return there is a fee!

Buy from ZAPPOS--one year to return, no questions, and shipping free both ways!

I just ordered 1 pair of wolverine boots for work! I was so worried with all the reviews but, still decided to do it. After I placed my order I went to go my account and it said it charged me 5 times 40.00.! I'm so mad haven't spoken to customer service because it's 10:55 central time. My bank can't cancel! Omg i want to die!

I have shopped ShoeBuy for years. They have always advertised free shipping and free returns. And this was true until August when they starting charging a $6.95 "restocking fee".
I receive multiple emails from ShoeBuy each week trying to get me to purchase shoes yet I NEVER received an email alerting me of this major policy change. I called to complain and was told it was "advertised on the website the last two weeks in July". Seriously? What if the consumer isn't on the website for those two weeks? Why weren't emails sent? Why isn't there a banner that pops up before you purchase letting you know of the restocking fee?
Seems like a pretty serious omission to me since it represents a change in the basic policy (free returns). ShoeBuy used to be a favorite site of mine but I will never shop ShoeBuy again.

Horrible. I have purchased winter boots from this company on the Walmart.com site, and subsequently wanted to return. The quality is subpar, the fabric is stiff & unyielding, and the way shoelaces work, just not going to last. So I opted to return but had to go through the seller, rather than through Walmart.com. Have sent 3 (three!) emails with no response. Then made a few calls to the 800 number. Twice was hung up on. Called the third time and started with, don't hang up on me! Their CS is outsourced and has problems with spelling. Finally was able to receive & print a return label by email. They want you to purchase UPS insurance, while knowing well that insurance up to $100 is already included in the UPS Ground. What's more, they want you to print it on the laser printer, right, like off I'm running to buy a laser printer rather than using my good old inkjet, and what's the difference? Another attempt to discourage returns. AVOID THIS MERCHANT.

After many years of being a loyal shoe buy customer I am now A dissatisfied. Some of the shoes they sell are not sized correctly neither in length or in width. Shoebuy has not accommodated customers who are dissatisfied with the specific brand. I recently purchased a brand that is so improperly size of a call customer service and I did email the manager at service. I have yet to receive a reply and they now have the nerve that they change their methodology, and now charge you a restocking fee which is not well documented on their website. Mind you a new fee. I am trying to get satisfaction regarding this return without restocking fee since the shoes are so in properly sized and have yet to hear back from the service email. Watch with you bye Watch what you choose. Unless I get someone to reply to emails and get some satisfaction, now that I know that their new policy. They lost a good customer. Watch out!