Shoes

I love shoes.com. Their products are affordable but with good quality. Fast shipping and great products. Recommended 5 thumbs up

IM SO ANGRY. I CANNOT FIND MY CROCS. I ORDERED TWO DAY SHIPPING AND THEY HAVE YET TO BE HERE. UGH. I SHOULD'VE READ REVIEWS. BYE. NEVER BUY FROM HERE IT IS $#*! WIPES.

I will never use shoebuy ever again they are the worst in customer support and there shoes are cheap

This site is most definitely fraudulent. I was naive enough to ignore the 98% of negative reviews for this site and stupidly purchased a pair of "Doc Martens" oxford shoes a few weeks ago. Not only did I not receive an order confirmation email (first red flag), but I didn't receive a shipping email either (second red flag) nor was I able to get a hold of a customer service rep before OR after the item was received.

The nightmare continued when I received an obviously counterfeit, completely fraudulent pair of "Doc Martens" oxfords in the WRONG SIZE and WRONG WIDTH. I own several pairs of DMs and I KNOW what real ones look like, and what I received was most definitely fake -- how disgusting. I should've been wary of the negative reviews but I digress. Anyway, after attempting to call their awful and nonresponsive customer service line and trying to reach out via email, I received absolutely no response, and ended up having to settle the dispute via my bank and I'm still debating on filing a complaint with the BBB. Don't believe the positive reviews -- even if there's a slight chance that you'll receive a real, genuine product, you're working against the odds with this sham of a company.

P.S. Returns are not free, and even if you try to return a pair of shoes, they'll make up a story about how they can't accept shoes that have been "worn", even if you never took them out of the box.

I order shoes from them on 1/26/22 after receiving my order I tried on the shoes and found them to by almost a inch to long. I tried at least 20 times to call which no one will answer and they tell you to please contact them through their web site which Ive done with no reponse. The web sites says they are having troubles with certain return emails and try again later this has been at least two weeks of trying every night must have a stupid person handling the website. I went to consumer reports and found over 500 complaints in 2 years what fraud now am I ever going to receive my funds back I'm now filing a case in small court lets see how far we go if that does not work I'm sure there is a lawyer out there that would sue them for fraud on my behalf. And if your wondering about shoe size being so large I have order same brand in same size just different style and they fit fine. I warning consumers dont do business with this company they dont do returns vary shady I'm not giving up I will never give in ya its 330.00 but its not my way to walk away thinking lesson learned thats whats wrong with people today they dont stand up for the correct things and just give in to being ripped off. The last company that ripped me off spent 200.000.00 in lawyer fees and 14 years in court it cost me nothing and the reward was huge I won shoes.com your going down give me my 330.00 or go 40 rounds with me I never lose
WARNING WARNING WARNING DONT DO BUSINESS WITH THIS COMPANY

"Next Day" shipping for $20 actually means up to 5 days shipping. Customer service reps have horrible scripts.

I ordered two pairs of shoes from Shoes.com. I received the first pair with no problem, however, the second pair was a nightmare. First, they charged my credit card for both pairs of shoes even though one was not shipped. After checking the website several times, it still stated "processing" on the second pair. I waited a few days and then called customer service. They stated that they were having an issue with the vendor that is supplying the shoes and it should be resolved in a few days and that the shoes were available. I waited a week. When I emailed them and stated that these were still not shipped but were already paid for, they sent a "canned" response that the payment was "pending" with my credit card. I assured them, it was not, as I had already contacted the credit card company to confirm. So I called (instead of email) and got another nice rep on the phone who confirmed the error and apologized and gave me a discount code for the next time I ordered from them. (Seriously, like that would ever happen!) Long story short, after several emails that just ended up with "canned" responses - they don't look at any customer history when answering emails - and several phone calls, I gave up and cancelled the order. The very next day I received a phone message on my machine that said when they went to issue the credit for the cancellation they found that the shoes had shipped! - Oh joy! The next day after that, I got an email stating that the order was cancelled (see where I'm going with the email vs live person scenario?) So... one more call to customer service and it was confirmed that the message was an error and the shoes were indeed cancelled and a credit given. Two days later, the credit showed up on my credit card. This took six weeks to resolve! Needless to say, this site leaves a lot to be desired and I would definitely go elsewhere since there are so many shoe sites available.

I ordered a pair of boots from Canada so I paid for shipping (as expected). The order came quickly but when I opened the box, the boots had creases across both toes like someone had been wearing them. I emailed shoes.com and sent photos and was told to ship them back for refund and they apologized. When they received them, they refused to re-emburse my return shipment costs even though they sent me faulty shoes and said i would be re-embursed. I emailed them multiple times. I had told them I would never have bothered returning the boots if they had told me they wouldnt re-emburse for the shipping and they said they were looking into it. They said this each time i emailed and always someone else emailing. They never re-embursed me. So for the $30 for the return shipment (plus original shipping costs) i ended up paying almost as much money in shipping as the boots cost and i have no boots. Never will I order again. And would nevvvveerr recommend to anyone. Terrible customer service, poor product and they are liars.

This place is a scam!

I tried to order a pair of shoes online and it told me my order wouldn't go through, thinking maybe it was a server issue I tried again. But no luck. I was told the process couldn't be finished and the transaction was void.

Then I go and look at my bank account and see that $130 has been taken out! The price of two pairs of shoes. So it wouldn't let me buy them, but it was able to charge my account.

I immediately call to make sure the order wasn't confirmed and ask if they can send a fax to my bank so my bank can personally remove the charges. They tell me they can't do that (but they could) and the charges aren't actually there... What?!

They told me it was a hold so nothing was removed (which was BS). But they said it would fall off in a day. Three days later... Nothing's gone! I call again and tell the same story to another person. They tell me they'll put in a request to get the charges removed quicker and, once again, I should see them gone in a day.

Well it's been three more days and I finally called again. Supposedly they will be gone in an hour and if they're not gone by the end of today, I am going to raise hell.

This company is nothing but a scam.

I purchased a pair of running shoes in my usual size and after wearing them less than an hour in my house and one trip in the garage, I lost sensation to all of my toes. The toe box was extremely narrow. I then requested an exchange for a full size larger. After my order was complete, the small shoes were returned to me with a note which read, "Merchandise has been worn/used" and "unable to resell."

These were shoes that were never worn outside and were honestly on my feet for less than one hour because I couldn't feel my toes.

I called customer service to explain this and they would not accept a return. Do you honestly think I was wearing these too small shoes around town for several miles of walking when I ordered a full size larger for an exchange?

This, copied from the website is the official return policy, "If you are not happy with your order, we are happy to accept a return or an exchange." The website states this, however the company neither honors this nor practices this.

DO NOT BUY FROM THIS WEBSITE--- AVOID

Needed to return an item - let the nightmare begin... Learned the return "PROCESSING FEE" is 6.95 (it's really a return shipping fee). Anyhow, they are supposed to email you a PRE-PAID return shipping label via email within 24 hrs of requesting one. YEA RIGHT, I have requested a label on 3 separate occasions over the last week and a half and they keep sending me emails with BROKEN LINKS to the label or a USED Label. They can't explain this or fix it or re-send a link that actually works, so their solution is to send me the label via snail mail (which take 7 workings days - let's say what it really is 2 WEEKS). And if this label magically shows up, I will have already spend almost 4 weeks trying to get a label to ship this item back. Needless to say I think this is EXACTLY what they want. You miss their deadline to ship it back, they don't have to refund you. This was the first time I have ever used this site and IT IS MY LAST. BEWARE - DO NOT BUY from them if you expect to have to return something.

Save your money, there are much better shoe dot coms to buy from. Seems like a good deal until you have a return.

I ordered boots on Oct 17 and got them today the 19th I was very surprise they arrived so early and didnt pay for shipping plus I got a $20% discount, Im loving this website!

DON'T USE THIS COMPANY! MY HUSBAND IS BED BOUND AND NEEDED SURGERY IMMEDIATELY. HE NEEDED 9E WIDTH SNEAKERS JUST TO BE ABLE TO STAND FOR APPROX 5 MINUTES IN TOTAL. I PAID THE $20 ADDITIONAL FOR OVERNIGHT SHIPPING AND INSTEAD THE COMPANY SENT THEM BY GROUND 3-5 DAYS SHIPPING. WHEN I CALLED THEIR RESPONSE WAS "THEY DON'T HAVE A TIME MACHINE TO GO BACK AND CORRECT THEIR MISTAKE". IF I WANTED TO PAY ANOTHER $138 TO GET THEM IN TIME FOR THE SURGERY I COULD DO THAT. ALSO THEY WILL REFUND THE $20 AND I SHOULD GET THAT IN 5 DAYS. ALSO THEY BLAMED UPS (I contacted UPS & they provided written proof it was on the senders end).
THEN THEY BLAMED THE MANUFACTURER. WHEN I REQUESTED WHO I COULD CONTACT THERE, PAUL STATED THAT WAS INTERNAL INFORMATION & HE WOULD PROVIDE THAT. PAUL GAVE ME AN 1-888 NUMBER HE GOOGLED. NEEDLESS TO SAY THEY DIDN'T ANSWER. FIRST AND LAST TIME USING THIS COMPANY. SINCE I NOW HAVE TO BUY THE SNEAKERS ELSEWHERE & RETURN THE MISSING IN ACTION ONES FROM SHOEBUY, THERE IS A RESTOCKING FEE I WILL HAVE TO PAY. STAY AWAY FROM THIS COMPANY

No complaints here. Sent me what I ordered and in original new authentic packaging. I bought crocs blitzen shoes.

I've shopped here before & had no idea they recently started charging $6.95 per item for returns. I will no longer shop here.

"BEWARE! I wish I could give them a rating of a NEGATIVE 10 stars! They advertise free shipping and free returns, but if you ever return an item and try to order from them again - WATCH OUT! I ordered some shoes, but then received an email stating they could not process my order until I contacted them. I called them, and I was told that because I had returned previous orders, they would not process my order unless I agreed that anything I ordered could NOT be returned (not even if I paid the shipping fee)! So, I cancelled my order because I will NOT buy shoes unlwss I can return them if they don't fit! I recently got my credit card statement, and noticed that Shoebuy still charged my credit card for almost $300.00! It's been almost 1.5 months since the order was placed and cancelled, but the charge was never refunded. So, even though Shoebuy refused to process my order, I cancelled the order 1 day later, and no shoes were ever sent to me, but they still charged me! Basically, they stole $300.00 from me by charging my credit card fraudulently! (Good example of why you need to review all charges on a credit card)
I called them at 3:30 pm on a Friday, only to be told the billing department was closed and they will review it on Monday. After pushing to speak with a manager, I was eventually told that they would process a refund immediately (hopefully that will happen, but I'll see - it's been 8 hours but there's still no pending credit on my credit card).
My neighbor also placed an order with Shoebuy. She went out of town for a long weekend (4 days). When she got back, she had an email from them to call. She called them and was told they cancelled her order since they did not hear from her. Upon trying to place the order again, the shoes she wanted were no longer available!"

John B. Was so helpful in placing my order for a pair of Merrells. As a frequent customer of ShoeBuy, I really appreciate good service.

I purchased a Fedora hat through this company and their Amazon storefront. The hat's a pretty nice hat, and fairly expensive as far as hats go, in my opinion, but I'd purchased it as a gift for my husband since he'd been wanting one for awhile.

The hat, though, was too small. However, since I'd actually been thinking ahead (for once), I'd purchased the hat with plenty of time to wrap it for his birthday and by the time his birthday came, he opened it and tried it on, etc., we had exceeded the company's 60 day return policy by about 30 days.

Figuring since I didn't really want to return it, I just wanted to exchange it for the next size up, I contacted them through Amazon. They finally responded after about a week, telling me sorry, they can't help me since their policy dictates that there is a 60 day return policy, but they strive to make their customers happy and they hope I am and will shop with them again.

What the...? Ok, they must have misunderstood that telling me no to an exchange certainly will not make me happy. So I reply and tell them that since it was obviously my bad that I was outside of the return policy, I'd gladly pay for return shipping both ways (me returning it to them; them shipping the next size hat to me). Seems fair and reasonable, doesn't it?

Two weeks go by with no response. I send another email; another week goes by. I finally sent a third email threatening to report them to the BBB... that one got a very prompt response, but they were still not willing to work with me.

Bottom line is that this company has very poor customer service if they're not willing to work with a customer who doesn't even want her money back. They claim they can't help me because they have to maintain their integrity and I'm no longer in the 60 day return window stated in their policy.

It's my opinion, though, that they'd do much better to bend the rules and make one customer happy, than to "maintain their integrity" by being rigid. After all, people who have poor experiences are much more inclined to leave bad reviews (this one case in point) than people who have no problems whatsoever. Going out of one's way to make a customer happy can only benefit the company.

DO NOT DO BUSINESS WITH THESE JERKS. HORRIBLE SERVICE AND DOUBLE TALK IS ALL YOU WILL GET.

I bought a $250 pair of dress shoes on sale for $200.

The most I have ever paid for a pair of shoes. I wore them for two hours and did not like the fit but love the shoe and just needed a new size. I called to get a return slip and I was told that if I wanted the new pair at the sale price I would have to buy them that day and send the others back for credit which is what I did. Then they DENIED the return and stuck me with the shoes!

I called the CEO office and got nothing but bla bla bla AND basically was dismissed and was even told it was my fault and that I had not been honest. They are impossible to deal with. It is like talking to a brick wall with a lawyers degree.

I WILL NEVER BUY A THING FROM THESE FOLKS AGAIN AND I SUGGEST YOU DO THE SAME. I am returning about 6 other items and paying the $7 restocking because I as a matter of principle I refuse to do business with the devil and these folks are the devil

Charge a $6.95 restocking fee, the shoes I ordered run smaller than normal sizes. Not happy with this charge, I wil not be using shoes.com again.

THIS COMPANY IS A JOKE. I ORDERED A PAIR OF SHOES. I OPENED THEM IMMEDIATELY ON DELIVERY. I NOTICED VERY NOTICEABLE MARKS ON BOTH SHOES. SO I TOOK A PHOTO AND CIRCLED THE DAMAGE AND SENT AN EMAIL. YOU CAN SEE THE MARKS MORE CLEARLY IN PERSON. I ALSO NOTICED THEY ARE PUT TOGETHER POORLY. THEY ARE SUPPOSED TO BE KEDS KATE SPADE. I AM SORRY, BUT THE WAY THEY ARE PUT TOGETHER I CAN SAFELY SAY I BET THEY ARE NOT AUTHENTIC. ALSO THEY CLEARLY HAVE NO QUALITY CONTROL IN PLACE, BECAUSE THESE MARKS WOULD EASILY HAVE BEEN SEEN.

I RECEIVED AN EMAIL FROM THEM TODAY, THAT I CAN RETURN THE SHOES BUT HAVE THE NERVE TO TELL ME THEY WILL CHARGE ME A RESTOCKING FEE. THEY ARE DISPICABLE, THEY SENT ME DAMAGED SHOES AND EXPECT ME TO COVER RESTOCKING FEES.

I WILL NOT BE SENDING THE SHOES BACK! I AM TAKING THEM TO A REPUTABLE PLACE TO SEE IF THEY CAN SAFELY GET THE MARKS OFF AND CLEAN THEM, THEY NO LONGER HAVE MY SIZE AND THEY ARE CUTE OTHERWISE. THEY CAN GIVE ME SOME KIND OF PARTIAL REFUND FOR THE DAMAGED SHOES THOUGH!

THEY WILL NOT GET A DIME OUT OF ME TO RETURN THEM TO RESTOCK THEM ONLY TO SELL DAMAGED TO SOMEONE ELSE. I HAVE SENT AN EMAIL OUT TO FIND OUT WHO I CAN REPORT THE COMPANY TO FOR ALL OF THIS. SHAME ON THEM!

ALSO, I DID NOT PUT THESE SHOES ON NOR DID I LACE THEM. THEY ARE IN THE CONDITION THEY WERE SENT TO ME. THEY HAVE A LOT OF NERVE TO TRY AND CHARGE ME A RESTOCKING FEE FOR DAMAGED SHOES.

Everything worked out wonderfully. I love my purchase and am very pleased! I saved a lot and the shoes are perfect.