Shoes

I ordered two pairs of sandals from Shoebuy. Over 10 days later they tell me one pair isn't in stock and they will only be sending one of the two. I wrote them and asked for the order to be canceled entirely. 6 days went by and they said they regret they couldn't cancel the order as it just shipped (that day). They then charged me a $7 restocking fee. I called and asked for this fee to be waived due to the ludicrous situation and poor handling of the order on their end and I was denied.

I strongly suggest you do business elsewhere and not with this fraudulent company.

I ordered a pair of boots US size 8 and was sent a UK size 8. I understood the mix up and sent back with note that I needed a US 8. A week later I received another UK size 8 and have to return and hope get a complete refund. I would not recommend this company.

Absolutely terrible place to order shoes. I ordered my first pair of 116 dollar shoes from Shoebuy at the beginning of November. After I got the confirmation email with my order number that they've RECIEVED my order, I waited a whole week before giving them a call when I still had not seen the shipping confirmation email. I called up there 3 days in a row & got the same answer that someone would give me a call back after not being able to find my order number. Finally found out on the 4th day that SHOEBUY had canceled my order on accident. So customer service themselves reordered my size 5 black boots. When they finally arrived it was a size 8.5 & not even the same boot that I ordered. I called & asked to speak to a manager, after waiting for 15 minutes the "manager" told me I needed to go out of my way to go to the ups store & return it back to them, THEN try the order again. It is now almost December & I've been dealing with this for a whole month now. I'm livid.

I printed out the ShoeBuy web site on my cart page stating "Free Shipping & Returns". The next time I accessed the site, the message had changed to "Free Shipping & Exchanges." What a ripoff!

I received a pair of Skechers; the right shoe was almost a half size bigger. That's a defect! When I called to exchange, they wouldn't send a replacement without charging me first for yet another purchase.

When I told them I wasn't pleased with their policy and would just return the shoes, the rep then told me about the restocking fee! This is a deceptive and fraudulent business practice. I encourage everyone who is dissatisfied with them to file a Better Business Bureau complaint.

I will be sure to spread the word about the quality of their goods, their bait and switch advertising on all social media. I will never do business with ShoeBuy again!

I purchased a pair of shoes from Shoes.com on Jan 7,2021. On receipt of the shoes found they did not fit. I contacted Shoes.com with my online portal (their site) to request return. They sent me a return authorization and requested I sent by UPS. I went to UPS next day and via their scan code returned the shoes. Althought not required I paid extra $2 to UPS to secure package. Shoes.com returned the shoes back to me and said they could not accept due to damage packaging. I have the package in my hand with NO damage.The damage they claim is a shipping label affixed to the shoe box., I contacted their customer service and supervisor and requested a refund and they said NO becuase the package was damaged. Its it not. Consumer should be aware of their unethical practive.

I'm writing this review while waiting on hold for a customer service rep for the 3rd time. Each time it's been over a 45 min wait. Not only do they take forever to answer the phone, they only have one very annoying elevator music style hold song. I ordered a pair of shoes for my husband for his bday on Sept 5th (it's now Sept 27th). They gave me the wrong pair of shoes. I sent them back for an exchange and got back the same wrong pair I got in the first place. This is the first and last time I'll shop here. Be warned. I wish I looked at their ratings before buying these shoes. Even the people that have worked there gave them horrible reviews on Glassdoor.

I needed an item in a rush. Checked Amazon and the other sites but to no avail, the delivery was quoted for Monday. Shopped further to find Shoes.com. When purchasing the product it noted GUARANTEED DELIVERY ON SUNDAY'. Today on Sunday, it says the item is being delivered on Tuesday. I called customer service and even spoke with a supervisor who took the call but took no action besides sending an email to UPS. She did not call or care about my concern. My warning to those who are reading this is to not count on this company's promises. I will refuse the package upon delivery and never use this company again. I told her about the promise and the WRITTEN delivery and she did not have any empathy for my situation. I paid extra to have this delivery only to spend my Sunday writing this review.

I ordered two pair of shoes from shoe buy after getting a recommendation from a friend. I ordered them Jan 6th. After two weeks I contacted them because I hadn't received them. The tracking said their was a train wreck and they were delayed. Shoe buy said I had to wait. Next week I emailed about the progress. Never received a reply. I tried several other times. On Feb 19th found out through tracking they were listed as destroyed and company contacted. Still nothing from shoe buy.

I will never do business with shoe buy again or recommend to anyone. My order has been a headache and a nightmare. Customer service is poor, gives inaccurate information, the tracking information entered was incorrect. I contacted shoebuy numerous times and a few days ago and all of a sudden I have a new tracking number! I have a feeling this was sent a week later because a company error, when I called to cancel the order because of the slow shipping and poor service I would be charged a $7 fee! I have worked customer service for 10 years and discussed refusing the package, she said I still would be charged even know f I said return to sender and did not open the package. Terrible service all around! What a waste of a few hours of my life!
DO NOT PURCHASE FROM THIS COMPANY

Don't know why there is so many negative reviews because I ordered a pair of New Balance Steel Toe Cross Trainers all the way from Melbourne, Australia and ordered them on 1 Sep AEST 2016. My only criticism is the misleading line on the order confirmation that states (total to be billed to your Paypal upon shipment) is not true, you pay for the product including currency exchange rate if buying from overseas plus shipping costs upfront. Anyway they arrived in mint condition on the 12 Sept AEST via UPS and so far they fit very nicely and perfectly ideal for my line of work i. E. retail supermarket assistant. I definitely would recommend this company and will buy again if need be.

European citizents must be advised about customs clearance and VAT fees. I live in Greece and for a pair of shoes that cost 52$ plus 40$ shipping the total cost was more than 3 times the prior shoes price. The UPS in Athens airport asked me to pay 153 euros for customs clearance and VAT. It is unbelievible for someone dont know.

Stay away! I tried to make an exchange, and they charged me for the new shoes and then claimed that returned shoes were worn and damaged and wouldn't give me my money back. I wore them long enough to try them on and even then the shoes were so small and stiff that I couldn't get my feet into them! I asked the customer service "manager" (the 4th "manager" I spoke to) if we are allowed to try on the shoes and shes said "yes of course" to which I said then why do you consider what I did wearing them? She didn't have an answer. This is a scam to sell off damaged or defective merchandise. Stay away.

This website is already terrible. I tried to buy some Clark's Bushacre 3 shoes and they canceled my order. They not only did this to me, but hundreds of other people as well.

Now they have my card information, personal info, home address, and email. I have already gotten 6 emails on 1 day. UNACCEPTABLE. DO NOT SHOP HERE.

I was hesitant to order from them afer all the bad reviews but absolutley everywhere else was sold out of the specific dr martens i wanted (which was also a bit suspicious but hey i was on a mission). Because some people comlpained about getting their shoes late and also because they offered a 20% off coupon at checkout, I paid for 2 day air shipping even though didn't need them that fast. I got a confirmation email immediatley and my tracking number the next day. They were genuine docs, 2 days later as promised, right color, right size, in the original box and everything. Not sure if when you choose faster shipping they are more likely to stick to the promised delivery time than if you do free ground shipping, but it's possible and something to take in to account.

I didn't read ANY reviews on this company before I bought the sandals. SHAME ON ME! AND - I usually do that with most, if not all, of my purchases. The product was received in a timely manner - but when I opened the box, the smell of Naugahide ( FAKE LEATHER) permeated the air. The Jack Rogers sandals are CRAP. I am so mad at myself for falling for the "savings". I should have known - too good to be true! I called to return them as a very unsatisfied customer ( the plastic leather was coming apart on the sole) and they would NOT remove the shipping or the restocking fee! Kept repeating " We will have the warehouse determine that, once they look them over." SERIOUSLY? For $94.00 ( I'm ashamed to even admit I paid that much for a sandal) these are NOT worth the savings you think you are getting. Shame on you Shoebuy. You guys suck.

Promptly received my order; however, when realized I needed different size, it was IMPOSSIBLE to print my return label! Sent emails to customer service with no response and called 3 times, with a total hold time of 1 HOUR, without ever speaking to anyone! Also, they basically force customer to exchange unless you want to pay $8.50 restocking fee. GO WITH ZAPPOS!

Terrible customer service! I ordered 2 pair of two & neither one fit. Went on line & it was AFTER I received them did I learn about their "re-stocking" fee - - The initial web page offers FREE Shipping & FREE Exchanges - - have to dig a little deeper to learning about their $6.95 re-stocking fee. Tried to call & talk to "person who answered the phone" - - think he may have been in the Middle East - - very hard to understand. I requested to talk to a supervisor - - as well know, they have the power to make customers happy - - he said that was not possible & he would have someone call me - - NOPE, never did. I will NEVER purchase shoes here again (& I own over 100 pair of shoes) - - my money will go to Zappos, Amazon, Overstock, etc. UNLESS I receive some satisfaction (refund of almost $14.00) I will continue to tell everyone I know about this less than customer friendly rip--off!

I Purchased a pair of Ugg boots from cozy boots $254.00. On arrival I noticed the quality wasn't the same as the ones I purchased from Nordstrom. I took them to Abbadabba's local official dealer for Ugg boots. We compared tags and also scanned the tag in the boot I purchased. Nothing came up. When I contacted the owner of cozy boots, which is a home business the person on messenger was rude and blocked me. I've sent them back and contacted by credit card company. The manager gave me a written statement that the boots are a knockoff.

Purchased a pair of sandals color said "Kork" looked like a bone color. So I ordered even though the same shoe in blue and brown I purchased from Amazon for $34.00... Shoebuys price was $59.00, color was GOLD. They said $6.99 return shipping and they would email me the label. Never came 3 days later, I call and they said it would be here within an hour to my email.NOT! 3Rd call... saud they would send again and also send one thru the us postal service... No Email AGAIN! Lets see if the one in the mail comes... I don't have any confidence it will. I will never purchase from Shoebuy again!

I have spent over $1,000 at SHOEBUY PRIVATE EVENTS in the past. I had an issue about 3 yrs. Ago when they sent the wrong sized shoe. They were horrible to deal with, but finally refunded the re-stocking fee as it WAS their fault. Recently I ordered 6 pair of shoes and 2 of them were definitely defective. I returned 3 pair and expected to pay one restocking fee. They are now trying to charge me for the 2 defectives shoes as well. I have pictures and have showed them to friends and they are appalled that they were even sent out to ANYONE. I emailed them about this and have yet to receive a response. I did mention that I would be contacting the BBB and Massachusetts Attorney General's Office about this situation, as well as my credit card company. This is the LAST time I will purchase from them. It's not worth the hassle.

In an attempt to rightfully return a pair of shoes I ordered but did not like, they were sent back to me as "refused" and I was accused of wearing them. Aside from trying them on for all of 2 minutes in front of my mirror, they were absolutely NOT WORN, and they were in the same condition that I originally received them. If they were sellable then, they are sellable now. I am still in the process of emails and phone calls with Shoe Buy customer service who are extremely rude and unhelpful. They had me take photos of the shoes, which I did, and are now asking me to take even more photos of the shoes, just to try to get me to give up! I WILL NOT.

This company is the biggest scam I've ever seen. I ordered a pair of shoes, and immediately got an email confirmation for the wrong size. I then turned around and emailed customer service immediately asking that they correct the error. I received an email back the next day from "Jenna" in customer service that stated she would be checking with the vendor to correct that and getting back with me. Fast forward a week later, with no communication, I receive a shipping confirmation for the wrong size. I reached out again via email (their phone lines are not working right now), and never heard back. Once I got the shoes in (3 sizes too small) I once again reached out that they needed to correct this, as I would not be repaying a stocking fee. The online email I got back was a generic "return your shoes here," with no other help as to getting the CORRECT size. I have since processed the return, and emailed, Facebook messaged, called, and have had ZERO commutation back. I will be calling my bank tomorrow. This company is a scam, and I have no clue how they are still in business.

I ordered a pair of Chacos on August 5 from shoes.com. I did not receive a confirmation email right away. The next day I contacted shoes.com about the email that I did not receive. Later that day I received the confirmation email. I started looking up reviews after I got the confirmation email. They weren't good, so I got nervous that my shoes weren't going to arrive. After the 5th business day, I still did not receive a shipping email. Once again I contacted shoes.com. They told me that they were waiting to get the information from UPS. Today I received a new email saying that my order was cancelled due to the fact that they did not have the shoes I ordered in stock. I still have yet to see the money back in my account. I hope it gets put back sooner rather than later. Now I have to find a reliable website to buy the shoes from. I will never trust this website ever again.