Shoes

I have been a long-term shoebuy.com customer. I have shopped at their site, above all others, even when they were more expensive because they had a free return and exchanged policy. This year, some time in August apparently, they changed the free returns and now charge $6.95 per returned item... not return box, but per item! So, if you are like me, and order several different things to decide which one you want, you are being ripped off. I called to complain I received no warning of this, and that I took the effort to find one box to return it all in, as I have been instructed to do in the past, so being charged per item is bubkis. They person I spoke with was respectful, and I remained respectful, despite feeling like this was theft. They spoke to their manager, and another manager who they claim was higher rank. Neither was "able" to do anything. I don't believe that for a second. I know every company has someone who can wave fees. The fact there was no notice for current customers is illegal. When I pointed that out, they claimed if I had looked at their returns policy it is there. I pointed out I had no reason to look, as I had been a decade long customer and given no notice anything changed. They don't dispute that no notice was given. They just don't care. They are perfectly happy to rip you off. I guess I will be shopping at Zappos or other sites now, even if I pay a bit more... at least they aren't trying to steal from me. Adding insult to injury, my "rewards points" disappeared. I had over $40 in "points", which is the equivalent of cash, or was. They no longer list those in my account. When I emailed about this, I received no response. I don't know if shoebuy has been sold, as I did notice some odd packing slips, but they are not the company I used to shop with, and I no longer will.

If I can give a 0 I would. Let me start of with I bought some gym shoes they were not cheap. I purchased a Wide instead of regular. I realized it when I wored it to work 1 day not 2 not 3 just 1 day. When I got home I took them off to see why it was so comfortable and realize it was wide so I had these returned and to expedite my replacement which were the exact one's same size but regular I purchased them and waited for my return refund. They are refusing to return except it because I wore the shoes one day. They were in good condition but refused them and returned them to me. So I called spoke to a Walter he wasn't able to help asked to let me speak to a manager transfer me Paul couldn't help aaked Paul so your a manager he pauses and says "no I'm a superviosr" here we go I asked for a manager not a sup." Which I'm guessing he wasn't even a sup. The manager suppose to be calling me ha! Yeah let's see if that happens because apparently there isn't one on site. I asked for corporates# he gave me *******929 you can't even talk to a live person and to leave a voice mail the voice mail was full! Run people they are indeed cons. Don't do it! You will regret it.

I have been a long time customer of ShoeBuy and l loved everything about this company, until the end of last year. I had purchased 2 pair of sneakers, different makes and sizes hoping one would fit. These were purchased BEFORE the change in policy. Since my feet are hard to fit, I have trouble finding the right width shoes in stores. I had checked the website after I received the sneakers to try and figure out what I wanted to do with the sneakers, whether to return and try a new pair or just return them all together. Unfortunately, I had never gotten around to making a decision, knowing that there was a 365 day return policy at that time, but when I finally decided to send them back and went into my order to get the return label to ship them, found out that the policy had changed and I was not able to do anything. I did see a note that said if the order was placed before the policy changed to contact customer service. Since it was late at night, I sent an email to them and got a response telling me that there would be a $6.95 restocking fee per item, which meant that it would cost me almost $14 to return, when in the past there had never been a restocking fee, which was the main reason I used this website. It shouldn't cost anything to return items, especially shoes that are so different between manufacturers that you never know what will fit and won't fit and expecting a customer to pay $7 to return an unworn item is crazy. Customer service was no help at all! My suggestion is do not deal with this business at all. If you get something you don't like or can't wear, you will be out money. It is not worth the hassle. Seems like they would rather lose long time customers then try to make them happy. Good bye to ShoeBuy.com

Purchased Grand Child shoes 10/1/17. Order No. *******. Being an original "Webber" when there was no browser & only code to converse I have a unique take on this. I got only $8 off on a name brand shoe I would much rather had paid full price from the manufacturer as the "guarantee" is worth more than $8. Many name brand shoes are giving up their rights to sites like Shoe or Shoebuy because they can ditch the warranty out the door. You cannot try on the shoe & fit is EVERYTHING. If it doesn't fit you may have to pay a re-stocking fee. If it falls apart your poop out of luck as they say "You Wore It".

They have no store front across the US so their cost is $0 comparatively speaking. That means 1000's of jobs are lost. They don't have to pay health insurance on all those employees, They don't have to pay workmans comp on all those employees. They don't have to pay "their share" of local taxes on employees. They don't have to give vacations or sick pay on all those employees.

They have a few people sitting in rooms at computers and a few stock people sitting in a warehouse. Also a few people on the phone or they contract out to a call center who represents many companies. Even oversees.

So it takes people out of work, you don't get a fit for your individual foot, (and you are more than likely to put up with a bad fit -- NOT GOOD for your future feet) You have no one take the shoe back or complain about poor quality. All for a measly $8. Even if its $20 in todays pricing that is not much for what you give up.

If they continue to steal the profits and not give you the consumer the savings then why would we purchase from them? I could walk in a "High End Department Store" and get the same shoe for pennies more with a good fit. We must ask ourselves why are we doing this. They reap in the profits and you the consumer looses. Your community looses, your feet lose. You loose. So for those of you who expect high demands on this company, right on. Their Profits are OVER THE ROOF TOP.

I just want to comment on this. I have the unfortunate job of working at the customer service center for shoes.com/onlineshoes.com.

I must say though the hardworking agents try so hard to fix all the issues caused by this company, its very hard.

The agents are not the problem. Its the company. They limit us so badly on what we can actually do to fix all their problems for the poor customers. I empathize so badly with all the customers, and I truly do my best to help. But, I do agree that this company is terrible in so many ways. They also treat their employees terribly and expect us to help and solve problems for all you wonderful, obey paying customers, but give us so little to work with, not to mention very low pay.

I am truly sorry to everyone that has had bad experiences with this company. We strive to provide good customer service at our call center, but that will never make up for how terrible the company is, and how many problems it has.

I have been with them for almost a year now, and to be totally honest it was a much better company when I first started. But they've become money hungry jerks over time, and I totally understand everyone's frustration. So many workers have left due to the stress of dealing with trying to help you all with all the awful screw ups and problems this company caused for you all. I'm at the end of my rope with this company myself.

My strongest and most sincere apologies to all of you that have had problems, or haven't been responded to, or adequately helped. I truly care and the only reason I have stayed is to try to rright all the wrongs the company has done to you all.