Shoes For Crews

My experience with Shoes for Crews was terrible. I ordered my shoes, and had to return them after receiving them. I call customer service and am told I will be refunded the full price. I clarify this with customer service 3 times. I am reassured that I will receive my full refund. After I return the shoes, I wait for my refund, I see I only get $40. After speaking with someone today, I was only now informed that I will not receive my full refund, because they will be charging me $15 out of my refund, for the cost of return.
If this is their policy, I understand. But after being told 3 times that I would receive $55 that I paid, then only today being told I'm only getting the $40! If I had known I would be charged and then given the run around, I would have kept the shoes. We at my business always use Shoes for Crews, for many years. After this experience I will encourage my friends and fellow employees to not buy from this company anymore, and if they have to, a return is more hassle than the shoes are worth!

Bought leather loafers that were supposed to be M width but came looking and feeling like a Wide width. The look online looked very classic. Got them and they looked very clunky and cheap.
Returned them the very next day via the label provided. I used AfterPay so that was a good service.
They got them on a Friday. I called on Saturday, the 1st Customer Service Rep told me that there wasn't any returns on my account & I would need to provide him with a tracking number which I didn't have on me.

Called back 30 minutes later after checking the tracking number and seeing they got them the day before. This new rep told me, no, we never need your tracking number, just your address. He saw the return in the system. The original rep just didn't want to do his job. So this rep supposedly processed my refund and said it will show up on my card within 3-5 business days.

Nothing 10 days later. I call Back and the new rep says she sees I have returned they shoes and my return is just sitting there unprocessed. She expedited the processing. Instead of getting the $17 return to my card, I got charged an additional $2.

I go to AfterPay now thinking they processed wrong. They said talk to Shoes For Crews. I call and no one bothered to tell me that my original shipping plus a $6.95 restocking fee will be charged to me for returns. When I purchased the shoes, NOTHING popped up explaining the restocking fee.

Got me for $20. Never again.

To late they charge for 2 days delivery and take 5 days that's no fear pay more and get you shoes in 5 days como on

You sent me the wrong size. I sent them back and I got charged. Never will I ever buy from you again and I will tell everyone I know, never to buy from you. Your customer service is terrible along with you policy. You wasted my time and money while making money off of me. You should be ashamed and I hope I hurt your business.

Literally the 20th response from me after it took a month the get some of the money I paid for these shoes. SAVE YOUR SANITY AND ORDER INDEPENDENTLY a for your non-slips...

Tried to order shoes out of stock, that was in stock a week away. Company site kept changing the in stock date every 2 weeks. Tried to email company about my shoe order as my order number wasn't working and I had no other emails about my orders for almost a month. They did not answer my question about my delivery date but instead told me when the shoes would be back in stock. Not what I asked for, but I gave them the benefit of the doubt. After waiting the said date I did not get any response so I asked for a cancelation and refund. Waited a whole week and no response. Had to email them AGAIN from their site to get an short answer that my order had already been canceled. No comment about the refund but looking at my bank statements shows that I had gotten my money back a couple of days after i order my shoes, which leads me to believe they canceled my order long ago. No apology at all for the lack of communication. Basically, just order from amazon. Its cheaper, and less hassle of whatever this was.

I ordered a pair of shoes too small. I wanted to do an exchange for the bigger size, but unfortunately couldn't wait for the new size and be without shoes for work. I let the exchange expire and in the meantime placed a new order for the bigger size. Once those came in, I set up a RETURN for the smaller size. They sent me a NEW label for the return and almost two weeks after the exchange expired I sent them out. I just received an email an EXHANGE is taking place and I called immediately. They said they see where I made the exhange initially and the expiration didn't actually matter and there is nothing they can do. They had no answer as to why when my return label was scanned it even prompted for an exhange. The barcode and confirmation tracking was totally separate. It's been 30 minutes since the exchange started and conveniently my box is already on the truck and on the way to me. They said I'm going to have to set up a RETURN again once I receive those. The first woman I spoke to said a supervisor would call within 2 hours and the next gentleman told me I might receive a call before 9PM (almost 10 hours). I should have just bought a pair from Walmart and saved the headache from this nightmare of a company.

I have used Shoes For Crews for over 20 years now.

I have bought Shoes For Crews shoes since I started working as a waiter over 20 years ago because they were really comfortable. They weren't very stylish back then but they were very comfortable and lasted forever.

I recently bought another pair of SFC shoe and they aren't as comfortable as they were 20 years ago. It seems like they use a new insole that doesn't give the same comfort cushion anymore. If I even wear these new shoes for 2 hours walking or going to the gym it hurts my feet. I didn't realize this until I changed to my other Addidas or Nike shoes. Their shoes are junk now. I have only had these new shoes for about 6 months and it is destroying my feet.

I also bought their other shoes that they carry from different designers, which are better designed and with better insoles.

Lastly, what is disappointing about SFC now is that they will delete all negative reviews. They deleted two negative reviews from two different shoes I reviewed.

Unfortunately I don't support this kind of controlled reviews from any websites.

I have been ordering shoes from this company for over 20 yrs.
Normally I call my order in but I decided to try online thinking it would be faster & easier... NOT! Is was easy right up until I clicked on the words purchase your order. The size of the shoe changed at the same time I hit purchase. I literally called their 800# within 2 minutes of placing the order, I was told they could not stop order & I could just make an exchange. They claimed later that the shoe size I ordered was discontinued. 4 days later After receiving the wrong shoe size I called 800# to make exchange, I had to fill out form order exchange size, it was just THEN I was told that style & size no longer exist, but for more money I could get something similar. I said no thank you then I'll just take a refund. I was then told there would be a $6.95 restocking fee & I was responsible for the shipping as well, REMEMBER THESE SHOES THAT I ORDERED NO LONGER EXIST.
So I have to pay roughly $16 for something I could never have received in the first place.

Worst customer support I have ever received. First, I was sent the wrong shoes--different style and size. I called, explained that I needed these shoes ASAP for work, and they apologized profusely, absolutely SWORE that they would put the correct shoes in the mail instantly. I had been upset, but they were so sorry and sincere that I figured it was okay.
Weeks went by, no shoes. I thought maybe the holidays were making things crazy, so I waited patiently even though my work was seriously annoyed that I didn't have the right shoes. Finally, exactly one month after I placed the order, I called and was told that the shoes were no longer available in my size, so they canceled the order AND DIDN'T TELL ME THEY HAD CANCELLED IT.
The guy I talked to this time calmly said that yeah, they should have let me know, sorry. He could not have sounded more bored or less concerned. I am furious and will never do business with this company again under any circumstances, and will encourage everyone else not to either.