Two pairs have made me fall and hurt myself. One pair at work and another walking in my neighborhood. The soles became loose and tripped me while walking
I ordered a pair of work shoes at the end of August. Due to Covid I was off work over a month. So I had no need to even open the shoes. Now I'm back to work, open the box and the shoes are too big.
I contacted this company, explained the situation and STILL they wouldn't " exchange " the work shoes... So I'm stuck with a pair of 75.00 work shoes
Piss poor customer service is what I call it
Ordered a pair of shoes from them, arrived with one insole out, were uncomfortable so I returned them: charged me $15.53 for restocking and shipping! "Free" returns? LIES. Stay away!
Rude staff when ordering didn't want to honor discount code they sent in the mail the day before trying to place an order. Will no longer be using shoes for crews.
I ordered a pair of shoes off their website which ive done many times before it has been 15 years and I stand with their safety grip. The shoe i ordered stated to order the shoe 1/2 size SMALLER than your normal size. Well they dont carry 10 1/2 so i ordered my normal size and thought it was just be slightly too big but Thats not the case they are a 1/2 too small. I would of never ordered them if I knew this but because I didnt know i got a pair of shoes too small and dont care for my other options to chose from so i have to pay a restocking fee and lose my shipping money if I get a refund. If their website would have had the correct information I would of never ordered any shoes but now I have to pay for THEIR mistake and false info on their website.
Bought 2 day shipping, didn't arrive. When it finally 'arrived' it was in another city out for delievery. Already frustrated I called them and canceled the order and wanted a refund. They told me the refund would take 3-5 days. Whatever. I finally get an email saying that paypal declined the refund? Didn't even pay through paypal as I don't own a paypal account. They said they are going to send a paper check which would take 3-4 weeks. I called them and they are insisting that I used paypal when I didnt. I checked out on their website with my credit card.
The customer service is the WORST to deal with. They all seem like they have no clue what is going on. I was transfered through atleast 5 personnell before they finalyl told me basically yea sucks
I received my shoes in a beat up box that looked like a homeless person used the box to put their trash in!
I bought some shoes from them and II got charged twice they said that 1 is just ahold But I cannot use the money in my account and my account and my account will be credited that amount in 5 to 8 business days I have bought a lot of shoes from them and this has never happened before
Everytime I order something theirs always a problem. They might say something is instock and you find out that it's on back order or you order one size and get another size.#don't do it
Paid over a $100 and shoes were uncomfortable. Was in pain for two weeks through the shift. Also you pay for shipping and a return fee called stocking fee. You lose money. Stay Away!
Overview
Shoes For Crews has a rating of 1.1 stars from 97 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shoes For Crews most frequently mention customer service, business days and processing fee. Shoes For Crews ranks 112th among Safety sites.
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- West Palm Beach, FL, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members