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ShoesPie has a rating of 2.9 stars from 512 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ShoesPie most frequently mention customer service, order number and full refund. ShoesPie ranks 22nd among Shoes sites.
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When i purchased my shoes from shoespie on March 31,2015 it said that it takes 8-12 days to process shoes after the payment has been recieved and then 2-8 days to recieve them. I got an email confirming the payment was recieved on the morning of april 1,2015. And my shoes still hbe not been shipped and i have prom on april 24th of next week. But my shoes still have not been shipped my order number is *******.
I purchased two pairs of shoes from Shoespie on March 4,2015 (Order #*******) and still to this day, have not received my order. I have emailed them several times and with each response (with broken English), they have told me that my shoes are being made to order and will ship out in five days or three days, etc. What the $#*! did I order here, a Fast Food meal? I am so disgruntled that I don't know what to do. I have my bank investigating the issue as I type this complaint. After working hard this tax season, I don't appreciate them just taking my money and not delivering a product. I am going to do everything I can, including getting my attorneys involved. I have already started the process of their investigating this company or so called company.
And another thing that stood out to me, what real, legit company uses PayPal to conduct business? Macy's, Belk, Nordstrom, and other companies with websites don't even use PayPal to run a business. This sounds like a Home Based Scam to me; someone working from their living room in their pajamas taking people's hard earned money while sitting on their asses laughing at us. Well, I will have the last laugh when it's all over! And I have kept every email that has been sent to me from their fake as Representatives with only first names.
And yes Shoespie, please respond to this message and while your at it put my $145.08 back into my account, you have the order number above!
Hello Va F,
I'm sorry that you had a bad shopping experience on our website. We always check on the quality beforing shipping products, because we find your shoes has some quality problems when we checking the quality, so we make it again. As a consequence, you haven't received your shoes. Our customer service will contact you to solve your problems, please pay attention to your inbox and spam that you resigterd on our website.
Thanks for your review!
Best regards!
Shoespie team
The wurst online shop ever the picture of the showing shoes and boots are different what they send to you, terrible service, i bought leather ibiza style boots in the picture looks real leather with suede on the inside, what i get is platic
Be warrend!
Hello Renata,
I'm sorry that you had a bad shopping experience on our website. Could you please tell me your order number so that we can contact you to solve your problems as soon as possible.
Thanks & Best regards!
Shoespie team
I have purchased a few pair of casual shoes for my husband which is found in rare. The classy looks of these shoes enhance the overall get up.
It has been 3 weeks since I ordered my boots! I keep calling or writing emails and... nothing! Phone has always busy tone and live chat doesn't work! The customer service really sucks! I wish I got to read some of these reviews before purchasing anything through this company!
HERE IS MY ORDER NUMBER! SO DON'T ASK ME FOR IT! *******
Hello Moncha,
Thanks for your review! I have checked your order, you called us to ask refund, and we have done as you said, you can gain your money within 3-7 days. Every business has both good reviews and bad reviews, there are few business can be perfect, so it is usual to see bad reviews of a business. I think you have misunderstanding to our website and China.
Also, please check your account to verify the money.
Thanks for your review, we will try our best to do better in future!
Best regards!
Shoespie team
9 weeks since ordering and paying and get told my shoes are being made for me. Do they really think we are that stupid that every pair they sell are made to order. Asked for refund and got told can't be done as they are in manufacture. Said i would have to speak to manager but she was in bed and can't come to the phone. Stinks of a con and after reading reviews on here i doubt i will ever see shoes or my money again. I'm even wondering if the good reviews on here are fake as many of the good reviews have never commented on any other business so why would you come to site jabber just to leave a review for a company you are totally happy with. Thats smells to me
Hello Wayne,
Our customer service always reply to the emails within 24 hrs, and our leader will check the emails every day before going off duty. Because of time difference, you may not find our customer service during our break, but most time, we are on live chart. So, you can contact our cuistomer service as usual.
Could you please tell me your order number? We will check your order with your order number and solve the problems.
There is another posibility, you may send email to the wrong emailbox. Our customer service email: service@shoespie.com.
Thanks for your review!
Best regards!
Shoespie team
I bought those shoes:
http://www.shoespie.com/product/*******.html#comcont
I paid over 100 euros, they look nice on the picture but when they came I was shocked. The quality is AWFUL, they look like shoes worth 30 euros at the most, definietely not 100 euros!
Sole is made out of very bad quality of black plastic, that does not match the colour of the boots. On the picture they look like made of good quality suede leather, but in reality it is awful and colour is disgusting as well. I post pictures below, I hope you will see what kind of material are they made of.
I bought size 4 UK and the heel is so high that is impossible to walk (shoes for over 100 euros should be comfortable and heel should be adjusted to the size of the shoe, not the same height of heel for each size, that's what cheap shoes are, not ones for over 100 euros!). I have them for a month or so and never wore them. I am still waiting for the company to answer my e-mail. They did not bother so far, but yet they posted me two e-mails advertising other products! It's a disgrace.
I am very very unsatisfied with the overall experience and will never buy from them again!
And obviously I cannot even open a complaint on their page or write a review. Half of the page does not work at all. I was also trying to call them which is impossible also. No surprise. I hope these people will pay for what they do!
Hello Agata,
I'm sorry that you had a bad shopping experience on our website. Could you please tell me your order number so that we can contact you to solve your problems as soon as possible.
Thanks & Best regards!
Shoespie team
I just love the flat footwear of shoespie.com very much. The simple but sophisticating look will attract everyone certainly. Browse this site to explore the huge variety.
Shoespie.com has a large collection of men’s shoes which are designed considering the trend. I have also bought a few pairs of casual shoes of the latest style.
The bridal collection of shoespie is really awesome. The designs and colors of these shoes must attract you. The lace work, the cross straps, the stone work of the bridal collection is rarely found.
Be updated with shoespie trendy footwear. There is huge variety of gorgeous and fashionable footwear for women. You can get it in different colors so that you can wear it considering the shades of your outfits.
I waited two months for my pair of heels and they were ugly. Looks like they were made for two dollars.
Hello Carlos,
Thanks for your review!
Could you please tell me your order number? We will contact with you to solve your problem as soon as possible with your order number. Also, we shall be investigated for the responsibility of the supplier.
Thanks for pointing out our problems, We will try our best to improve the quality of our products.
Best regards!
Shoespie team
If want to shop shoes in worth price then visit here. But be careful as this site addicts you for shopping with the great deals it avails.
When it comes about the shoe I always have to think for attire first with which I can use it, but with the shoespie collection my problem is resolved. Here you get best collection that goes with all attire.
I will suggest visiting shoespie.com every time because you always get something new and it is also affordable for you. So keep shopping and enjoy as I do.
I ordered shoes 3 weeks ago and we haven't received anything. I have been trying to contact them with no response. I will not order any shoes from this site any more. We paid 180 worth of shoes and nothing. POOR SERVICE
Hello Neria,
Thanks for your review! I'm sorry that we didn't reply to your email timely because of Spring Festival holiday, we are just on work. Really sorry! Could you please tell me your order number so that we can contact you to solve your problem as soon as possible?
Thanks & Best regards!
Shoespie team
I ordered my shoes from Shoespie.com and I have not received any word on the status of my shoes, haven't received them, and no one has responded to any of my email inquiries. I sent another email today and waiting on a reply. If I don't hear anything by tomorrow, I'm opening up a dispute with them and PayPal.
Hello MT,
I'm sorry we didn't reply to your email because of our Spring Festival holiday. Could you please tell me your order number so that we can check your order and solve your problem as soon as possible.
Best regards.
Shoespie Team
I paid for shoes and when I got them, they were defective. Shoespie stated they don't accept returns and refused to even give me a return shipping address. I threatened to contact Paypal and only then did they ask for pictures of the damaged shoes. Customer Service confirmed the shoes were defective, but they refused to give me a full refund. I paid $72 and they offered $28, and would not pay for return shipping. I have all their correspondences on email and have since contacted Paypal's fraud department! BUYER BEWARE. I truly think that some of the positive reviews on here are from the companies employees, because this whole ordeal was a nightmare!
Hello Laurie,
Thanks for your review! Could you please tell me your order number so that we can check your order and contact you to solve your problems as soon as possible? I have reported your problems to our manager who will invistigate your order and punish related Customer service director.
Also, All the reviews, whether good or bad are from our customers, we embrace all kinds of reviews. Every business can't make everything perfect, so do we. However, we are trying best to make our products and services better.
Thanks & Best regrads!
Shoespie team
I have received about six pairs of heels from shoesspie, the first two pretty much looked as expected, that was over a year ago. The last four pair however started with tiny differences, clearly not the same heels but not a deal killer, though the visible glue all over them was annoying - the final two however were TERRIBLE, a cheap look alike version lacking in all detail and have sloppy edges with glue showing all over. These heels cost $78 and are not even worth $20. Very poor quality. Their customer service - very poor English writing skills and they said Id have to pay shipping to return and would only get half credit to choose another pair. The last email they sent me, they said they'd be off for Chinese New Year for several weeks! Unreal and infuriating. Never ever buy from them, they started out ok but it's just terrible now. I didn't even care about the long shipping time but if you do - be warned it takes about a month to get these, they ship directly from China, go through customs etc.
To the REP who responded, here is the order number Order NO. *******, Sub-Order NO ******* -
I've attached pics of the hideous shoes sent versus the shoes ordered.
Dear friend,
Thanks for your review.
I'm sorry that you had a bad shopping experience on our website. Could you please tell me your order number so that we can solve your problem as soon as possible.
Best regards.
Shoespie Team
I absolutely adore Shoespie store! They have so many different options for every taste, age and occasion! The prices are also very affordable, pus you can always find great deals on sale! I suggest everyone to try this shopping website and you won`t be disappointed! :)
Answer: No... I NEVER received the shoes I ordered. I paid via paypal. Thus, I filed a complaint and requested a refund. Believe the REAL reviews by the real consumers. Some of the reviews that are positve were written by the employees. You can tell by the grammar. Do not invest your hard earn money in a company that obviously does not deliver the product that is advertised. Buyer Beware!
Answer: Dear friend, Thanks for your question here. Shoespie is a super shoes online store and you can find so many wonderful and new styles shoes here with affordable price and high quality. You can pay wth paypal easily and conveniently. Just take it easy to shopping on us. Thanks! It's our great pleasure to serve to you. Best regards, Shoespie team
Answer: Dear friend, Thanks for your question to us and we're so happy to serve you. Some of our items are designed by our special designers. They're stylish and high quality. You can feel free to shop here. Thank you. Best regards, Shoespie team
Answer: I would strongly urge you not to. An your correct. Its an auto reply. Granted, i did get my refund. But the representaion was all false. Claimed their shoes where original, made per or to order. After months of waiting, im finally told. Its out of stock. The choice is up to you, i dont mean to discourage anyone. I just wanted to share my experience and view.
Answer: Dear friend, Thanks for your question to us. Shoespie is a super online shoes shop for all kinds of high heels, flat shoes and so on. All of the pictures you can see on our site were taken by our workers after being made. If you like some of them, just make an order and then wait to receive them. Thank you. Looking forward to your coming. Best regards, Shoespie team
Answer: Hi, dear Tania, please don't be worried you will receive your shoes as soon as possible. If you can tell me your order id so that I can help you check the details for your order? Thanks for your shopping at shoespie.
Answer: It's out of China. I ordered shoes over a month ago and I haven't received them. I've sent them multiple emails asking for a refund. Nothing. This place is a scam. I'm out of $100. Please don't waste your money
Shoespie.com, the world of shoes, offers all kinds of high quality women shoes and mens shoes. Buy fashion shoes for women and men at shoespie.com!
Dear customer,
I'm sorry that you had an unpleasant shopping experience on our website. There is some trouble with your order, our customer service will contact with you to explain the trouble and solve your problem, please pay attention to the inbox and spam that you registerd on our website.
Thanks for your review!
Best regards!
Shoespie team