Lululemon

I purchased a poncho from LULULEMON my daughter wanted for Xmas. She wore it once and it became badly pilled. I started this process in April. I sent them a note with my initial order number and detail along with pics. I received an email telling me that they couldn't see the pics I was using my iPhone 12 PRO MAX so I knew that was BS anyways I took different pics and sent it. They agreed to the return but I waited months for the return and after I EMAILED them several times I send it back. I received an email today telling me the item wasn't theirs and they destroyed it.
Ank you for following up with us at lululemon's Guest Education Center (GEC).

Our warehouse received a non-lululemon item in the package. Because there was no response by 9/10/2021, the item was recycled.

If you have any questions you're more than welcome to respond here.

Warmly,
Alicia
Customer By Service Email (Carol Muckler) (09/13/2021 09:23 AM)
Further To the above email please view this too.

Thanks for your order, Carol!

Once it ships, we'll email you tracking information so you can follow along. We'll have your order on its way to you just as soon as we can—within 5 business days.
Order details

DO NOT ORDER ANYTHING FROM THIS SITE! No tracking for fake order numbers and no customer service to email. DON"T LOSE YOUR MONEY OR GIVE THEM YOUR CC INFO.

Attitude, attitude, and then some. Lululemon has zero idea of how to treat customers. I enter a store in S. F. where a saleswoman argues with me when I ask her about their return policy: with curt and snippy tone, she says, "You want to sweat in it, and bring it back?" Her stance was oddly aggressive... I was shocked. At another shop in Burlingame, a clerk looked me up and down, and rolled her eyes when I asked her about whether they carry larger size pants. Seriously? What is wrong with these people? Do they not understand they're in the business of selling and not insulting? They do not understand that customer service is the backbone of a business. Their snotty act has long worn thin. I refuse to shop at a company that insists on treating me shabbily. Life's too short and my money is better spent elsewhere, where their competitors offer superb service, e.g. I now shop at Athleta, where they offer high-end workout wear and athleisureI can return anything, anytime, for any reasonno questions asked. Ive spent over $1000. 00 at Athleta, which couldve been Lululemons profit, had they a clue. If Lululemon gave me free products, not wanting to advertise their horseshoe insignia for them. I would refuse to wear them.

Obviously I am not the only one who thinks this but this place is terrible for over priced sweatpants.

My mother went and returned the clothes I bought online back over to the shop a while back ago. Since I wasn't with her at the time and had my credit card on hand, they gave the refund to her in the form of a gift card - amount as 186 dollars. At the time this return took done, please be warned Lululemon did NOT have any records of this return taking place at the store, nor do they have records of this return at the guest education center.

Why would this be an issue months later? Well. I went in-store and liked a jacket. The associate at the time mentioned they didn't have the jacket and I would have to order online. So the associate "applied" the gift card to the order, and I paid the remaining balance with my credit card. She went to dispose of the gift card following the transaction because it was all said and done. I reviewed just to make sure, and the transaction was correct at the time.

I check my statement two days later and got charged 218 - the full price of the jacket - on my credit card. You'd think an issue like this would easily be resolved over the phone, but no.

The store told me they didn't have record of the return being done for the online order in store. They told me to call guest education center. I provided guest education center both online order numbers - the one meant for the return that was processed on a gift card, and the other for the recent order that was erroneously charged entirely to my credit card. Guest education center saw only transactions, but no record of the return for the online order being done in store as well.

The issue has been escalated to a higher team for review at the moment. And I'm not even sure if I can get the full amount (186 dollars) of the gift card, back. Will provide an update later, but just wanted to raise the red flag that this store currently does NOT have a way of tracking online returns done in-store.

So please do not trust that the associate has done their job properly, and that the transaction at the time is correct. Make sure to hold onto your gift cards!

VERY slow online order process and ship out. Horrible customer service online and when calling into store.

Always sold out online. Never has any good sizes and never does anything about it. No tall sizes. Will not shop again

I must say the pants, jackets and gloves are always good. Real love the pink pants, good for yoga even training.

I was a lover of Lululemon brand for years, i have spent thousands on this brand! Until 2019 Christmas when i got a large gift card to use in the store. I went a head and looked on line simply because after few years you kind of know what you like and didn't see any harm of shopping on line. I purchased 4 items 3 of them were on sale! And we both know when Lululemon put things on sale, it doesn't mean you get them cheap! But just a little cheaper than the average price of $100. When i tried the stuff i was surprised with the fit on few of them! Buyers be aware these models are very skinny and many are are very petite and no boobs! I took the stuff to the store hoping to exchange them for something that fit like any normal good store would! Right? WRONG! I found out that sales item are none returnable! Worse yet, they don't mark the items on sale as final sale when you are looking at the description! The final sale don't show up on the item until after you put it in the cart! Meaning you will never see it there because you have already looked at the item description so why would anyone check them again after you put them in the cart? I was told that was my problem! Long story short... i begged the manager to do something about it or i would lose the entire gift card on stuff it doesn't fit at all? After staying for an hour trying to get some help, the manager agreed to exchange 1 item with something in the store and consider it another final sale. I exchanged 1 item and left with a horrible BAD TASTE about Lululemon! After that much $$$ you spend there, they don't really give a rip if you give them your business! You DO NOT MATTER! Their policy buy your stuff and get the hell out of our face, and don't expect to get any care from us after! TERRIBLE SERVICE... I lost most of my gift card and this would be the last time I would purchase anything from them again! There is MORE FISH IN THE SEA to buy from! I would rather investing my hard work and $100s of dollars on a company that treat me well and work with me and respect me as their client!

The quality of the Lululemon was exceptional. Competitive pricing, value for money. Superfast delivery. Atlast Thank You!

Love this tennis skirt. It's a hybrid of comfort and style.

Sizing was true to size.

Thanks Lululemon!

Allowing your shops to be robbedThe poorly paid work of retail has also become more dangerous. At Home Depot, which positions staff members at exits to check customer receipts as a theft deterrent, employees are regularly assaulted and killed by shoplifters leaving with carts full of stolen merchandise. Customers at high traffic stores like Walmart are also routinely injured and murdered, especially when indignant shoppers make the mistake of intervening against thieves.

Several cashiers at Family Dollars, Dollar Tree and Dollar General, which attract higher rates of minority clientele and are usually severely understaffed as a cost-cutting strategy, have been butchered with machetes, stabbed, and shot in recent months. In 2023, operating a checkout counter at a dollar store has become a highly hazardous work environment.

The most shocking aspect of this crime wave is that business owners have been siding with the criminals ripping their stores off against staff and paying customers for ideological reasons. One Walmart security guard, who was shot by a felon while trying to prevent a theft at his store, was written up by his manager as soon as he returned to work after being hospitalized for a procedural violation in the incident. Months later, he was fired and then denied unemployment by management for telling a Black Lives Matter protester harassing customers to "shut up." Recently, two white female staff members at Lululemon followed a group of black thieves casually walking out of the store with thousands of dollars worth of merchandise to photograph their getaway car. They were terminated for supposedly violating company policy to not intervene against thieves.

https://nationaljusticeparty.com/2023/05/29/go-woke-get-robbed-anti-white-corporations-are-being-decimated-by-retail-theft/

Always great service, and the items are what you see. Sizing is consistent. Great that you can exchange in-store too.
Awesome!

I am beyond confused as to how such a large organization could be so poorly run and operated. On April 17th, I accidentally ordered the wrong size of pants, and contacted them immediately (literally within 2 minutes of placing my order). I was told that they cannot cancel orders, but they can try to route this back to their facility. I agreed that they should do that (which is beyond ridiculous since obviously it hadn't shipped out yet). I received confirmed that they received the package back at their facility on May 5th (LITERALLY ONE FULL MONTH AGO), and was told that a refund would take 10-15 business days. Now, it is June 3rd and I still do not have a refund nor am I hearing back from anyone in customer service. They told me to text them, now they have turned off their texting customer service, and wait times are over an hour. If you are busy with COVID, perhaps if would make sense to hired additional temporary call center agents in order to keep up with the flow. OR here's an idea, how about actually implementing a way to cancel orders instead of sending them out of your facility AFTER they are canceled? Doesn't make a lot of sense. I hope Fabletics can pick up steam and put Lululemon out of business.

I have shopped at Lululemon for YEARS now and have spent tens of thousand of dollars on their clothing. A company I onced loved has quickly gone downhill. I made a big purchase a couple of weeks ago. I went to go buy something shortly after to receive an error for all of my credit cards. There is no reason that this should have happened as I had more than enough left to cover this purchase. I reached out regarding this issue and I did not hear back for a whole week and when I did they asked for a credit card statement in an email that was clearly copied and pasted with different fonts and highlighting. I then responded that I would not send over a statement as it has too much information it and they insisted that I send it. I again stated that I would not be sending over a statement and their response was that they needed the last 4 digits of my card and address. I sent that over and a week later I received an email saying that my account had been unlocked and that I could only use the card that I showed them. I went to test it and the same error showed up. At this point, I was pissed that a company that claims customer loyalty and so progressive had had such horrible customer service I wanted to give up. I reached out again regarding this issue and have not heard back. It has now been almost 2 weeks with no response. To make matters worse, when I go back to the emails that were exchanged, the content of the emails is erased and does not show up. This proves my point that it was a scam email that was sent to me. I reached out today again through the live chat bot to receive the response that the Resolution Team will reach out to me in 2-3 business days regarding this issue. The same "team" that responded to me the first time my account was "unlocked". I am so angry and upset that a company I have loved for YEARS has turned for the worst.

IT SAID MY PACKAGE WAS DELIVVERED TO MY HOUSE I CHECKED WHEN I GOT HOME NOTHING WAS THERE I HAVE NEVER ORDERED FROM THEM I BUY THERE STUFF IN THE STORE I SUGGEST ONLY IN STORE.

Got a pair of leggings in store. Very comformable! I've been to about 10 lulu stores and the employees have always been very nice and helpful.

I'm appalled that the CEO doesn't support his best employees. In future, when robbers enter, just walk out on lunch break. You'll get promoted.

My daughters and I have loved Lululemon gear for years because of it's high quality. Generally, the customer service had been good in both the stores and online. However, when I ordered a birthday gift for my daughter that should've arrived on or near her birthday a couple of weeks ago, my opinion of Lululemon changed dramatically.

The order arrived on my daughter's birthday, which was great, but unfortunately, it was not what I had ordered. Instead, she received another lady's order, and this lady (we were told) had received my daughter's. After a 15 minute phone call, I was told that my daughter who lives in a different state, should pack up the same packaging and wait for a call from Lululemon so that she would know when to leave it at her front door for Fed Ex pickup. Once they received my daughter's correct order back from the other lady as well as this order, then Lulu would then send the correct items to my daughter. This was fine, but I was a little disappointed not to hear a sincere apology from the customer service representative.

The next day, I got a message from a rep at Lulu who did not leave her name, saying that my daughter should place the items in the original packaging at her front door for next day pick up from Fed Ex. Unfortunately, I didn't pick up the message in time to tell my daughter, so called Lululemon to let them know that Fed Ex should come the following day instead. A rep named Nick took my call and insisted that 1) it was my responsibility to call Fed Ex and make these arrangements, not his and 2) it wasn't a Lulu rep who called me; it was Fed Ex- I still have the call from British Columbia on my cell phone- definitely was from Lulu. After about 15 minutes on the phone with Nick, I realized that he was not going to handle this for me, and that I should get the tracking # from him and simply deal with this on my own. So, I did, and eventually, my daughter got her birthday present a couple weeks late. I get that mistakes happen, but poor customer service should not. I don't feel that excited to wear my Lulu stuff, the way I used to and certainly don't feel like shopping there again; maybe Zella-- Nordstrom's customer service blows Lulu's away, then again, that's clearly not too difficult.

Had a gift card from Xmas. Store has the original receipt. Manager wouldn't Honor it. Awful service!

Both online and in-store experience were absolutely awful. I've been a loyal customer to Lululemon for years. This year mark the end of it, I can't understand how to still have customer after how they treat them. I've been contacting GEC chat multiple times, seriously got the chat closed to my face AT LEAST 30 times. 1. Ive never been disrespectful and 2. I was not AFK. They politely tell you to f*** off and close the chat without providing any assistance if they don't have an right-away copy/paste sentence to answer your question. GEC resolution team is just as bad as chat service. In 7 emails I have not received any useful feedback or assistance; again they send copy/paste paragraph. In a year i've bought over 10 pairs of leggings, two outdoor jacket, 7 joggers and multiple bras. Not a single item is still in good condition. Jackets are pilling like crazy inside, all my joggers waistband are folded in half and don't hold anything, leggings are all pilling as well, sport bras straps are now loose and i'm 32A, not 36DD. To me this is a MAJOR QUALITY ISSUE. However don't think of reaching out asking for assistance with a quality issue, they will ignore you, don't assist if they do respond and you will waste your time. In-store experience was just as terrible, i've been told my the sale representative that Lululemon never sold any Align in 28" and to go shop somewhere else after I politely said I was looking for the lenght 28" and couldnt find it on their shelves. (I have 4 pairs in Align 28 at home...) I've been waiting for over 6 months for resolution, still none. Do yourself a favor and go shop somewhere else. Lululemon is now just a name, there's absolutely no reason to pay a high-end price for this cheap quality and awful customer service.

Lululemon you need to re evaluate your "military" discount. I am the spouse of a 20 year Army Veteran. Yesterday, Sunday July 14th at the Forum Shops at Caesar's Palace in Las Vegas I took my two grand daughters 12 & 15 there to by somethings. Lululemon offers what I believed to be a generous 25% military discount to military, retirees and their spouses. We have used the discount three times in the last 12 months in Orlando, South Carolina and on the day prior Saturday at the Fashion Show store on the Las Vegas Strip. I wasn't present with my grandkids made the purchase at the Fashion Show but the clerk gave the discount anyway to my granddaughter because she has an account with Lululemon.
Yesterday the two clerks blatantly refused to give me the discount because their policy says I have to be the one wearing the clothes! The girls wear a sizes 2 & 4 and were punching an item each. I am a size 2 at Chico's but for sure not at Lululemon. After an embarrassing discussion with both clerks, I said I was purchasing the items for myself in order to get the discount. I asked them to set me up with an account and they refused. The male clerk said if you are not the one wearing these clothes I will warn you I will have to revoke yours and your granddaughter's accounts! I still didn't have an account because the female clerk refused to set it up. Also the clerks couldn't find my granddaughter's account by her phone number and email address lookup. Not a problem the day before at the Fashion Show store! In order to not cause myself and grandkids any further embarrassment we walked away and left a $281 sale (before discount) on the counter. Can a male military purchase for their wife? Can a female military purchase for their female partner. I can not purchase a gift for my grandkids? Was my size a factor?
Lululemon's website says the discount is only for those that are purchasing the items for themselves. So the clerks were following policy.
Lululemon that's not how retail military discounts are known to be offered at almost all retail shops. I show my military ID and my children, grandkids and nephew and niece get the military discount when I pay for their items!
Lululemon please re evaluate your generous Military discount?

I purchased 4 items in November for my daughter to ensure I could get the sizes, styles, and colors she wanted in plenty of time for Christmas. One week later I received one of the four items and received and email that the last three items are being processed. Another week later I received the final items had been processed and shipped and was issued a fedex tracking number. And get a week of not receiving anything I called fedex and they stated even though a teaching number had been issued they as the carrier has still not received a package. I called lululemon and spoke with an "educator" who informed me that they would put a trace on the package and provide me with status within 24hrs. 24hrs later I still had heard nothing. After being patient and waiting 48hrs I called lululemon again and spoke to another educator. They stated they were still tracing the package but not to worry as they ensured me all ordered a before December 20th would arrive in time for Christmas. Today is December 17th and I have now spoke to my third educator who informed me today they can't locate the package and they no longer have the products in stock that I ordered back in November! Seriously! All they could do is refund my money or keep the existing order and they hoped to be able to fill it by the end of January! I have never had such a bad online purchasing experience and felt with such poor customer support! I canceled my order and they said it will take 2 to 4 weeks to refund my money - this ought to be an interesting experience! And the educator said I hope you have a great Christmas and lululemon fulfilled all your needs?! Are u ‘F'ing kidding me?! The crazy thing is it's not like their stuff is cheap - those four items was over $500! You would expect spending that kind of money you would get superior customer support! I will never buy anything from lululemon again and I would not recommend anyone else buying their products. Of you Google lululemon customer experience you will see numerous other people who have had similar experiences. To many choices in the market lululemon - I hope your business $#*!s the bed!