Lululemon

I order some pants from Lululemon early April and of course didn't fit that well so i decided to return them. I sent them back and they received them on April 28th and as of today no refund has been processed. I contacted them twice and this was their reply:

Thanks for reaching out to us here at lululemon's Guest Education Centre (GEC).

I'm sorry to hear you have not received your refund. From your USPS tracking number, I can see that your package arrived at our warehouse on April 28. We may be experiencing some delays in this regard and appreciate your patience with us in these unprecedented times.

With that being said, I have created a request for our team to reach out to our warehouse and provide you with an update in regard to your refund. This request is completed within 15-20 business days, you should be hearing from our team within this timeline.

You may also receive a return cancellation email within this process, not to worry, our returns team has manually updated the system to credit your account and as such, a return cancellation will be ensued.

If you have any further questions, give us a call at the Guest Education Centre (GEC) at *******300, reply to this email or start a chat with us on our website. Our hours are Monday-Friday 6am-7pm and Saturday-Sunday 7am-5pm PST.

Warmly,
Javelle

SO NOW I HAVE TO PROBABLY WAIT ANOTHER 15-20 DAYS! THIS IS RIDICULOUS.

Love Lululemon. The Fast and Free Leggings are great! Love the swift collection as well. Thank you!

My personal opinion on the brand and store LuluLemon is mostly positive. I have been shopping at LuluLemon for about two years now and would like give examples of why I think it is an excellent brand. It is known as a high-end store. Their clothes are used for yoga, and as well commonly used by dancers, or for any other athletic wear. There are of course the negative and the positive reviews on LuluLemon but overall I think LuluLemon is the best place to purchase athletic wear, and would encourage people to shop there.

The most common negative thing people have to say about LuluLemon is usually about the price. It is a very high-end brand that has some of the best quality. However, people argue that their quality is the same as other competing brands that are cheaper. But when buying from anywhere that is known for being high-end, you are never just paying for the item, you are also paying for the brand and this is something that doesnt just come from LuluLemon, but as well with many other brands. Although $98 for a pair of leggings might seem a little extensive, you are paying for 2-3 years of wear with them, because they wear very well and are stretchy. Also if you really want to make sure you get the longest use out of them, you can buy them up a size to get the extra length, and if you decide you want them shorter later they have free hemming at the stores. The only other negative thing I have to say about their clothing is that the Wunder Under material collects a ton of lint, so if thats the fabric you purchase be sure to get also a lint roller. Additionally, on a good note if you are having troubles deciding what you want or what would fit best, they have excellent customer service. I have shopped in the store throughout different times of the day and I have always had great and helpful customer service at the Village Pointe, ******* Davenport St #104, Omaha, NE *******.

Overall I think LuluLemon is a very good brand especially for athletic clothes and leggings. It may be expensive, but you are paying for good quality, cute clothes, and a long use out of what you buy. If you decide to buy from LuluLemon, which I think you should, make sure not to wash any of the items with any cotton. Try to wash them with like materials, and they can be thrown in the dryer with no harm. All of my personal experiences there have been wonderful, and I would highly recommend anyone to buy from LuluLemon.

Not true to size, xl way to tight in mid section. Way too small...