Lululemon

I started purchasing yoga clothes from Lululemon, your company for 7 years when a yoga bra is almost 100.00 and the fit is an issue, I took the tags off walked around with it in my home, to make sure it would work, Well it didn't work & upon returning to the galleria store the female managers was quite rude, I understand policy but I the material was cold from the outside temps your manager accused me of the item being damp. You have lost a customer who has supported the business for over 7 years
Best of luck in training younger people to deal with your customers in a professional manner, there is quite a difference in how to handle customers.

Love their products. Was excited find something I like and looking forward for their weeks long shipping, worst is after few days received their cancellation email, yet happened on me few times, why you take my order & charges my card if you run out the stock?

I have been very satisfied with Lulu Lemon products- various style yoga long tights, cropped tights, headbands.
I wear these products often, they last a long time and are excellent value for money.
Three years ago, a friend, another fan of LuLu Lemon products, told me to buy a high - necked LuLu Lemon one piece bathing suit.
Styling is great. Charcoal Grey colour is flattering and a nice change from all the black I already have.
I only swim about 2-4 times per year. I have worn this bathing about 10 times in the last 3 years.
The quality of the material looks brand new. Unfortunately, the zipper jams and I can no longer zip
It up.

Purchased running shorts online, they stretched out within a few weeks. Contacted Lululemon and after 3 months of stuffing me around informed me I had to go in-store,. Nearest store is 3 hours away and no online returns! Don't bother buying the overpriced poor quality running gear.

No service whatsoever whether its by e-mails, phone or live chat. No one answers! I've ordered 5 days ago, and nothing, not even remotely, is close to being shipped( they say its been processed by 10%, whatever that even means!) and they pride themselves on swift shipping. Oh and the call themselves ''Educators'' instead of agents! How presumptuous!

I've purchased a few things from lululemon over the years and have found that within the past year or so, quality is suspect. I like the fact they have different types of colours that are different from anyone else's. So I bought 4 shirts and each cost me over 60.00. Not the problem, but if you wear them more than once and wash it, threads start looking like a used shirt that's been worn for years. I expect more or price reduction to understand that they are cheaply made and I can shop at a store who offers quality and equally expensive prices. Not one or the other. Terrible quality and I will rethink shopping for anything else.

I've been shopping with Lululemon for years. Their customer service is absolutely horrible. They constantly send you incorrect items and after a certain point don't want to refund you or replace the item. (Because of course, why would anyone that works at Lululemon make a mistake!) They also have the tendency to not refund you for orders that were clearly returned back to them…good luck trying to get your money back.

They sent the wrong leggings. I called and was given a label. They were supposed to receive them back yesterday per tracking. I called because now it looks like the tracking is turned around and they are on their way back to me. These "Educators" I think are trained to sound really soft spoken and sweet but even using that tone they speak over you, cut you off and are just rude. First and last order for me. Plus I had to sit on hold listening to a recording lecturing me on inclusion, diversity, racism, and bullying. I'm here to buy an item not be lectured by some clothing company

Bought a Lululemon coat and the fabric started to wear out. Terrible quality. I Sent photos and they continually requested more photos, then stopped responding. I keep following up and no one responds to my emails. This has been going on since beginning of March.

Really bad experience, I order 4 bags for myself and my friends, order is cancelled, said my order over 5 limitation. My other friend order 1 bag after me receive it, we ordered together just want to save lulu some time and shipping fee. Wont shop here any more. Very bad customer service.

Extremely comfortable clothing. Most comfortable workout clothes I own, however very expensive. Great quality, although I have had to return a pair or two because the stitching comes undone. They replace them or reimburse you. Very flattering clothes, would recommend. Make sure you wash with care (cold water, inside out, air dry). This ensures the fabric maintains its great condition. I follow these instructions, however sometimes the stitching comes loose, but as mentioned they will replace/reimburse you if this occurs. Great company.

As much as I love wearing Lululemon clothing it hurts to say how awful the customer service is, a pair of my pants I sent to get hemmed has randomly went missing and after two weeks I have yet to receive them. Customer service was absolutely no help what so ever along with the employees in store. I can say I won't be shopping there again.

I ordered 3 months ago and followed up 10 times and received no answer. Every time in the support system got disconnected from their server. Ordered 2 items and received just one of them and still following up for the item but there is nobody in this. Company to answer.

After waiting online twice for about 45 min to talk to an "Educator" (what a snobby term for a CS rep), they refused to acknowledge something was wrong with the information they were providing (site said item was shipped and delivered... To wrong address... They said both times, "just wait longer". Neither rep was apologetic, neither offered ANY compensation, then when I tried to cancel the order, "Alex" flat out refused. I asked to talk to a supervisor and he/she refused that as well. I ended up submitting a fraud claim to the bank.

I am still in the midst of trying to return a pair of winder under leggings that ripped in the crotch after wearing them two times. It's been a joke at best. The customer service items provides no help. They wanted pictures and a description of the damaged leggings. I provided that. Then they told me "in 8-12 business days someone will co tact you about the return". No one did. I called them and they finally emailed me saying I'd get another email in 24-48 hours with a prepaid return label. No email came. I called them again. They said it was sent. Well it wasn't because I didn't get it. They told me in ANOTHER 24-48 hours they'd reissue they return label so now I'm waiting for that. I honestly think they want to make the process as difficult as possible so people will give up. For a high end brand their customer service and return policies are abysmal at best. I will never ever buy from them again and will tell everyone about my experience.

Please don't waste your money for this crap. They are Anti-American, Anti-Police. They tried to kick on duty officers off of a public sidewalk specifically because they don't like the police.
Stay in Canada

Poor customer service I have experienced in the past, I never shopped there again! However, I'm passed iff that the CEO stands behind the firing of its employees for calling 911 on shoplifters! I know it's only merchandise but that is total BS! Hope they go under

Overall product quality is not worth the prices they are charging. If you buy online, it take almost 2 weeks to arrive. I bought similar products at Amazon, almost as good quality for $19 and they arrive the next day. LuLu's days are numbered, failing business model.

Lululemon is not worth it. It's incredibly exclusive. I don't want to want to be rude to them but, there leggings are 100$! You could by leggings much cheaper at your local stores. I do not recommend buying from here. Some products show up in bad condition.

I bought some sports bras and pants from a local store here as I've heard good things about this brand from a lot of friends. It's a lot more expensive than what I would normally spend for on a sports bra. The fabric and quality is good enough, but I don't think I be buying again unless they release something I'd really want

I ordered 2 things from lulu lemon on 2/15. One of the items came 2/19. And then second item is yet to come. I got in contact with someone from lulu lemon, they said they lost that item. They also said it would take 4 days to "track down". After a few days went by (i'm already upset as this is supposed to be a birthday present for 3/10) I finally got an email by saying I had one of 2 options. Either a refund or to reorder the item. It has almost been a month, I was furious as those were my only two options. I asked for both a refund AND the item and they simply just refunded me the money and acted like I didn't request both. So thank you lulu lemon!

Took me three times on chat to get an e-gift card for a price match. Each time you have to wait 15-20 minutes to get an agent. With the premium they charge you would expect better quality service.

Lululemon products are absolutely perfect. I believe they are my financial downfall as I am completely addicted to their store. Almost daily I wear something from them including their day clothes to work and of course the workout gear for the gym.

Don't change a thing.