Lululemon

Clothes were excellent. Style, fit and comfort. Now they've gone woke and show fat chicks on their site and in their clothes, makes clothes look ugly. Makes me gag. Plus heard so many men say the same thing re fat chicks in lulu. And they've got androgenous styles instead of the slim and sexy styles they had. What a waste. Bad business move. Who wants to look like a fat or androgenxous chink.

I have found my daughter countless pairs of these and they all have holes in them after very little time. It's an overpriced product of poor quality. On top of that you have to deal with their staff who are arrogant and have attitudes which has escalated with this covid-19 thing as some little brat came up to me to tell me that my mask wasn't done properly and that I had to fix it or get out of the store! This was all set in one sentence. At no point in time does it say under any bylaws that they have the right to do this. I was told this is the company-wide policy so instead of being hired to serve the customers they are being hired to dominate, harass, and police the customers who come into the store with no apologies. Do not shop here

I would give a zero review if it was possible! I bought a pair of align for my daughter for Christmas 2020 and now here we are March and they have a hole. Contacted the company snd apparently they don't cover wear and tear, so a $100+ pair of leggings can't hold up to household wear and tear for THREE MONTHS
This amounts to almost $50 a month for wearing these one leggings. I also have three more pairs with holes and we are both fairly easy on our clothes. I will for sure be looking elsewhere for my leggings from now on.
Shame on you lululemon for your terrible customer service!

I purchaes a yoga mat for $120. And it lost it retnetion so it slips when I do my yoga class. I have called cust service and emailed them and they have been telling me for over a month that they r still working on it! I asked if they can just give me a discount and I would buy another and no answer. Everytime I call they tell me we will send u an email by the end if the day. Please try to shop somewhere else. They r too expensive to have such horrible customer service!

I have been shopping here for over 4 years and I love it! Lululemon has never let me down. Although products are quite pricy I believe it is worth all of my money! The quality is amazing and all the different styles and colors are great. I can never run out of choices. Lululemon is my cozy clothes my exercise clothes and it can be used for so much more.

I called the store and voicemail is my only option. I get On online chat and they continuously and the session. I called the main customer service line and after 7–8 minutes they hang up on me. I'm not being rude at all. These are young people who are taking vantage of tools being used to assess them.

I saved up all my money to buy align black leggings they got caught on something and ripped I went to the store ab it and she said she can give me 10 dollars for it and that if I want to buy these leggings I need to sit on the couch and not do anything like I am 13 years old and I don't have time to sit on the couch and who buys 100 dollar leggings to sit on the couch! I told her I own almost all my clothes from lululemon and my friend ripped it the same way the same place and they let her extange them. So unfair never buying lululemon again quality sucks so expensive for nothing very unhappy

Tried emailing this company regarding the life time guarantee 2 times in a month, with no reply. Eventually tried texting them, finally got a hold of someone. I told them about my concerns and he said he'd start a return and it sounded like they weren't holding up how they should be. Ended up talking to 4 people in 2 days. Had to regive a lot of info, just to have the last person say the items couldn't be returned. Very time consuming. Lots of time wasted. Poor customer service.

I purchased a gym bag that only lasted a year. I also purchased a pouch that frayed at the zipper and was exchanged. Of the 3 pants that I purchased, 2 pilled very badly after only a few months of wear even through I followed all wash and dry instructions. Given that the products are of such poor quality and the customer service at most of the stores is tragic, I will not be purchasing any more products.

Ordered a pair of shorts. Waited 2 weeks. Shorts never came. Called customer service. They have no idea what happened but they did refund my purchase. Ordered same pair of shorts again. Did not recieve my shorts AGAIN! I called customer service and they say the package must have been lost by the carrier. They refund me again. I ordered ANOTHER pair of shorts……let's see if they actually come this time……

I juust tried to exchange a number and they did not do it because it was missing the hygienic plastic. When i bought it didnt have any! The girl treated me like a trash at the park royal location. I paid 140 for something ugly and small and that i can not even exchange. Waste of $$$$$$$

I called b/c I had items to return. With covid going on I got really afraid and haven't been in a store since March. I knew my returns were late. I called customer service and asked if there's an exception. The person would not give a straight answer except to say that No, I can't return by mail and get a credit and I needed to go in a store to return and see if they will give a credit? These items were purchased online, in 2020. I still have them. I'm just really disappointed that I couldn't even get a yes or a no? And that no exceptions were made for a pandemic? Of course I'm too nervous to go in so I'm stuck. Admit that ultimately it's My Fault. I know that! I'm just saying...

Today I was at The Ross Park Lululemon and the gal who greeted me assured me that the wearing off of the material on a VERY EXPENSIVE hoody would surely be replaced with a new hoodie. I proceeded to purchase more expensive pants and at the counter the girl was quite rude and refused to change the hoodie( as I purchased more Christmas gifts). She looked up my son's account, never a complainer, and said, " nothing she could do about it unless it was on a seem!" Really?! The item was still in stock and the 100 and some odd dollar hoodie with a material defect was not the stores problem. She told me he may have scrapped it during a fall. Helloo, he's a grown man and does not "rough house " with his friends and he works in an office setting! Or maybe he scrapped it on the pew at mass in the morning! Don't give conflicting information in the store on the same time and day and don't assume he's 12. As a matter of fact I'm returning the said Christmas gifts I purchased.

Ordered an overpriced jacket for my daughter for Christmas at the Huntsville, AL store. It was too small. When I went to return it, first they said they couldn't take it back because I didn't have the original receipt or the tags, although I had the receipt they emailed to me. Went home, found the tags, went back to the store. After some discussion back and forth, they finally let me return it, but they said they couldn't order another one in a bigger size for me. They said to call other Lululemon stores and see if they had one. I called three stores that did not answer and did not return my call. Terrible customer service!

We went to return a Gift. We told the girl that that is what we were doing
She took the object and from nowhere she said. "Money is back into the credit card." I said that is not what we wanted. It's a gift and I'm giving you a gift receipt therefore I'm expecting a gift card. She said " sorry it's too late. You have to call costumer service and see if they can fix it for you. She should have call and fix her mistake. No intention to do it. We asked for the manager. It was even worse. When I was going to explain what happened. He said,"I heard and there is nothing I can do"
He did not let me talk.
Can you imagine! Now, my mom is supposed to go to the person that gave her the gift, for the money!
It would not happen

This company is a complete scam. They take your money and act like it's a joke when your leggings don't fit. I recently purchased a pair of wonder under and they were too big I was told to send them back. When I did they refused to do a return saying that there wasn't any performance issues. I was like what I didn't return them for that reason I returned them for a smaller size. I then called and spoke to multiple people and then they had the nerve to accuse me of washing them. (I didn't) and still refused to give me a refund. So now I'm waiting for my leggings to be shipped back. Hopefully I can exchange them in store because lululemon is a freakn joke.

I bought a pair of leggings, on clearance, on their site. Due to the fact they have a no return policy (which in and of itself is beyond ridiculous) I meticulously reviewed the sizing chart and even went so far as to remeasure myself. Based on the sizing chart, I ordered what appeared to be the correct size. The product arrived and is WAY too big. Way way too big and now, I'm not allowed to return them, tags on, unworn. Complete bull$#*!. Never again, there are too many other companies out there that will work with you. Lululemon not allowing returns on clearance items, even though their size chart is incorrect, is nothing short of scammy.

Some cashiers st check out need to learn how to fold the clothes before putting it in bags.
I spent $400+ at the store in Cabazon CA. All the clothes I purchased were all wrinkled. Cashier at checkout just rolled it, didn't bother to fold.

I discovered 2500 dollars worth of fraudulent lulu purchases on my paypal account, I gave lulu a heads up with the 5 order #s and they still let it all ship out anyways, waste is too rampant in this country. Listed below is where the shipments are headed. Merry Christmas!
Sunan BSPNALSX
******* NE Airport Way
Portland, OR
*******

They don't deliver your merchandise and after they accuse you that you stole or.they want you to go around the neighbor to accused them that they stole the package. I live in a gated community 13 house with a full time housekeeper and handyman who where here when the package was suppose to have to been delivered.
When you ask to speak with a Menager they don't have one ////
The company use a third party service for delivery who doesn't have a gate code. She new for sure that he had it///
The only people that have a gate code are fedex amazon and ups i have the list other have the call.

I purchased an item online and wished to return it. It wasn't giving me the option online so I emailed customer service. I was told I could take it to a store to return but it was the stores discretion if I'm they wanted to accept it and if I wanted to do it online, I had to wait 5 weeks, minimum because of the Christmas holidays. This was end December that I contacted them. I wrote them back and told them this was not possible and I would sell my item on Kijiji and not purchase another item from them. I also explained that I wanted to stay out of stores due to the pandemic. No response. There are better items out there with better customer service.

First, I attempted to return a legging that was too big. I got a message that the item was unreturnable, which was never mentioned when I purchased it online. I persisted, and talked to someone (after a loooong wait). The Guest Educator said okay, I could expect a return label in 48 hours. Not having received 1, I contacted them again, and then a return label was made. I returned item. It arrived May 4'20.3 weeks later I asked, they reported that I would be contacted IF the item qualified for a return! 24 hrs. Post that promise, I have not heard. This is a dreary, dismal way to treat customers. If only LLL would understand that I am waiting for refund before I order again. Shame on Lululemon. Their Guest Education Service does not match their product by any stretch.

I returned the sport bra I ordered online right afer I received it. The sizing is horrible. I went online to return the product and I received a USPS mobile return code. I brought it to USPS to return it the next day. Never wore it! The next day I received an email with just a e-gift card. I texted the customer service I wanted a refund to my original payment. The customer service stated that sorry because you were on a fast track return we could only refund you with a e-gift card. What a bs and scam! I never asked for a e-gift card and also when I returned online and the site didn't mention any fast track only refund with a e-gift card. Boycott this company and products!