NHLSHOP.com

NHLShop.com is quite possibly the worst online shopping experience. I spent over $500 on merchandise, and still had to pay shipping. Then the pajama shorts I ordered were too small even though I ordered them a size to large for comfort. I was not even able to process an even exchange for the item, I to reorder the item + shipping and wait 7 days to get my online gift card refund. My only other option was to pay $10 to have my funds credited to my original tender. Total scam of a website. Not even sure I will claim my e-gift card once it finally shows up in my account. Avoid this merchant. Side not to Fanatics and NHLShop.com - female hockey players might have big thighs.

Before you purchase from NHL.com, please know if you purchase from this company, although the site says free shipping and returns for purchases over 25.00, they charge 5.50 to send any items back to them.

Not good customer service at all he was rude, unsympathetic and just plain useless. When I was just trying to figure out what happened to my package that I got as a Christmas present that hasn't shown up yet.

I ordered a limited edition item last December. It was supposed to ship on 12/26/19. I forgot about it until 2/21/20 when I contacted them about it. I had received ZERO correspondence regarding that item and any type of delay. When I contacted them, they said it was shipping in 4 days, and I would get an email confirming that. No email came and guess what happened on that fourth day? Paypal notifies me of a refund. Yes they didn't even have the decency to email me with an apology and an explanation as to why they cancelled my order! When I contacted them a second time to find out why, I was told 'It seems the item oversold and they could not meet the demand'. And they didn't refund my money for 2 months! Their customer service apologized if their email offended me, but I never got an email or any other correspondence from them about this item once they received my money. Absolutely horrible customer service!

For the money I paid I at least expected more professional and nicer packaging. The product came all wrinkled, like it was used and washed, stuffed in a plastic bag and then envelope. The product quality is poor. Will not order again.

If I could give this less than 1 star I would. This has got to be the worst website out there. There's literally no customer service except their stupid chat bot. You can't actually get somebody on the phone and it is impossible to cancel an order. The website said my item was in stock and would ship out within two business days of me purchasing. It never shipped out so I checked every other day on that same item, and it kept saying it was going to ship out the next day and the next. Never did weeks go by, tried to find some sort of customer service to just cancel and buy somewhere else but there's no number or anything. You just have to speak to their dumb chat bot and I couldn't cancel. Very frustrating.

2 items ordered. First was a discounted end of line jersey. Product delivered on time and was good. Second was custom ordered with player name. Delivery within 1 week. 2 weeks later still no product. To cancel order, now have to wait an additional 3-5 days for confirmation... the playoffs will be over by then. Unfortunate as this was my second vendor. First one "sports jerseys canada" emailed right away saying product not in stock and refunded day 1. I would check them out first as they seem way more reputable.

I will never order from them again! BS customer service! Still waiting for my order! Same run around, need name & email address, then they kept pushing the delivery date! Don't waste your money on this website, you will be sorry!

15 days for delivery! Having read others reviews, I am not alone! Customer service is awful and the use of Lasership appears to be a nightmare. Serious disconnect in shipping and expectations. Never again!

Like others I wish I would have checked the reviews before ordering. Received the wrong item late. Custom jersey so automated return process doesn't work and trying to contact customer service on the website number is a joke! Mistakes can happen, but experience so far has been worse then terrible! Will not use them again and recommend caution to anyone considering.

What an awful experience.
Lies abound, pay extra for expedited delivery, get later if ever. Call center of no value. Standard BS I am sorry we normally do what we say.
No one can or will give a straight answer.
Better off to get anything from someone else.

Worst customer service I have ever experienced. Never again will I purchase from them. Would do nothing to fix issue. Funny thing too I was not sent a confirmation of prices only that my order was received and being processed.

Take your money but have know thought on customer satisfaction or product delivery
Order placed November 7,2016 for Christmas gift and one December 29,2016 and still have not received my payed for purchased.
Will never shop with them again...

I order St. Louis Blues playoff shirt to only be disappointed. The material on front was stuck together. Pulled it apart and it tore. Paid 29.95 to have overnight. Now I'm out that money. Said they could send me a new one once I pay to return the defective shirt. Now I'm out an additional 6.00 plus they're sending by regular shipping which may show after the playoffs are over. Totally sickened by flop.nhl.com.

Returned a shirt on January 30,2017 that my husband bought for me that was too large and still have not received the refund. I have been in contact with them several times and they keep saying they will be refunding the funds. It is now December 16,2018 and I am again chatting with someone trying to get this resolved.

Do not order from NHL.ca

Terrible customer service. Terrible experience. Buyer beware! Before Christmas I ordered a SJ Sharks Stadium Series jersey. Six weeks later, they send an email saying the jersey is "not available" -- which was a complete lie because the jersey is still being sold at other locations. They tried to then give me the lame excuse that different manufacturers have different stock available. Utter horse crap. No wonder they have so many bad reviews on this site. The NHL should pay attention to this, because your brand is being tarnished by this horrible shopping experience.

Bought a customized youth top - went by their sizing charts - top turns up and its 2 inches short. Customer service first does not believe us and second says this is manufacturer's fault. Am waiting to see how this resolves!
After several weeks of calls and e-mails etc - manage to return the top and get full refund. Had to be very persistent.

I sadly got fooled as they first sent me the wrong jersey. I returned it and got store credit so I can re-order the right one ($200 purchase btw). Then the same jersey was mysteriously out of stock, forcing me to buy a more expensive version of it ($265). I bought it, as it was an xmas gift. The best part - The shipping estimate was 3-7 days. Now my estimated delivery time is not until 5/10/23 for something I ordered before XMAS.

There are no customer service representatives. This site is an embarrassment to the NHL. I hope everyone reports them!

Had ordered from fanatics before for NFL march so expected same level of service. Ordered shirts for my kid's birthday in green as he has a St. Paddy's day birthday, well in advance. Order said it had been shipped, (after several days of waiting for order to be prepared). In fact it sat in their warehouse for approximately 12 days. Tracking shows that it didn't even start moving until actual st. Patrick's day. Great! Thanks. Why pay such expensive shipping and exchange rates a lot of good it did me.

They try to scam you with shipping. My original order was $17. They wanted to charge me $15 just to ship one hat. That would've taken 3-5 days. Instead I chose their cheaper option which was $7. My hat has been sitting at UPS for 6 days. The most frustrating part is when I track it. Every single day for the past 5 days it says it'll be delivered tonight by 7pm. I still don't have the hat. It now says it'll be delivered tomorrow. In the days of next day shipping with Amazon NHLshop.com is gonna take two weeks to deliver a hat. You can see my original order from 7/10. The customer service rep said, "You can return it if you're not happy." How can I return something I never received? You can do so much better, NHLshop.com

Ordered a Jersey. Amount charged to my account exceeded the amount as processed when I purchased. NEVER SHIPPED, no shipping confirmation. Emailed customer service, no reply. Emailed again and emails are bouncing. Can't recommend this company. I've filed a credit dispute.

After ordering a limited edition jersey, they sent an email more than 2 weeks after the order telling me that they received my cancellation request despite me not asking for a cancellation. In live chat the customer service rep stated the warehouse had cancelled the order because the jersey was out of stock, yet their website still showed 1 available. No customer service other than "you'll get a refund in 7 - 10 business days, if you want the jersey check the website yourself to see if it comes back in stock". Unbelievable.

NEVER ordering from NHL shop again.

Item was in stock. Is still in stock. They say 5-7 business days on shipment of items. Its going into 4 weeks now. Item still just says NEW. Called and they said it would ship soon on the three times I called. Then yesterday I get an email saying that its been delayed and no ship time can be given! So I call today and they say they have my item but there is a delay in shipping… Worst site to deal with. Period. Beware if you want to shop here. Expect to wait a long long time to get your item. They will take your money right away but never ship your item!